Del Webb Reviews in Morris County, NJ
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What Morris County Homeowners Have to Say About Del Webb.
Read all 115 verified reviews from homeowners that built a new home with Del Webb in the Morris County area. Morris County homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.9 out of 5 stars in Morris County Area
115 Reviews in Morris County Area
Del Webb in Morris County Area
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Customer Reviews
lack of flexibility of color on upgrade options/colors. Also, not all options were explained
- Anonymous
- Verified HomeBuyer
- July 31, 2021
- Florham Park, NJ
Models vs options were not clear. Ex - all other townhouse models have shelf under stove top in cabinet. Milan does not. Model has chefs kitchen so there is no way to know there is no shelf - just an empty box. Deceiving!!!
Del Webb responded:
We are sorry to hear that our team was not thorough in explaining your options and left you unhappy with your finished product. If there is any additional feedback you would like to provide or any concerns we can help address, please feel free to email customersupport@pultegroup.com. Thank you for taking the time to leave a review. ^AH ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Del Webb - Poor workmanship
- Anonymous
- Verified HomeBuyer
- February 02, 2021
- Florham Park, NJ
Poor workmanship and quality
Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home. If there is anything we can assist with or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 4
Inability to get the unit you want
- Robin O.
- Verified HomeBuyer
- February 01, 2022
- Florham Park, NJ
Still have issues pending Hopefully they will be resolved soon
Del Webb responded:
We are sorry to hear this and would like to look more into this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. 
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 3
Not transparent. Discovered that other alternatives were possible and I was driven to conclusions that were not optimal.
- Jacob C.
- Verified HomeBuyer
- May 07, 2022
- Florham Park, NJ
Not transparent. Discovered that other alternatives were possible and I was driven to conclusions that were not optimal.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Workmanship lacking quality
- Anonymous
- Verified HomeBuyer
- November 02, 2020
- Florham Park, NJ
Materials were generally of good quality. However the quality of the workmanship was poor.
Del Webb responded:
Thank you for taking the time to share this feedback. If there are any concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information along with your message. Thank you again. ^AS ...
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
A little disappointed
- Michael C.
- Verified HomeBuyer
- January 12, 2023
- Florham Park, NJ
Sales team was very efficient Construction team was friendly but inflexible Finishing details are substandard HVAC is difficult to manage Appliances are cheap and not what we ordered
Del Webb responded:
Hi Michael, we're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Great sales team, average product shoddy workmanship of flooring, tile masons and painting.
- Gilbert L.
- Verified HomeBuyer
- November 03, 2020
- Florham Park, NJ
Poor follow up after closing.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are having trouble with follow-up from our team. We would like to look into this situation and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
The attempt to use poor quality materials to substitute for quality goods
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Florham Park, NJ
Buyer beware. Builder attempts to sub inferior goods for appearance of quality. Roads and streets keep in poor condition during construction period, creating tire dilemmas for unknowing vehicles.
Del Webb responded:
We were so disheartened to read that you had this encounter with our team and quality as this is certainly not the experience, we want you to have. We'd really like an opportunity to escalate this issue to our escalation department and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
A/C does not cool home
- Michael F.
- Verified HomeBuyer
- July 22, 2020
- Florham Park, NJ
Although my customer service rep is trying the best he can, bottom line is the AC unit does not cool our home. I've gotten nowhere. My condenser is 3 tons for a 2 story Martin Ray while neighbors have a 3.5 ton for a smaller home. Nobody can tell me why this is, but I'm guessing that's part of the issue. I'm very disappointed in Pulte for allowing this to happen. I would not recommend buying a home from Pulte.
Del Webb responded:
We are so sorry to hear that you are having issues with the AC unit in your new home. We would like to escalate this issue to local leadership so they are aware and can address it accordingly. If you could please email customersupport@pultegroup.com with your full name and address we would greatly appreciate it. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Didn’t meet our expectations - many items needed attention Thought construction supervisor will address these issues BUT CLOSING WAS RUSHED INSO answer was I can not do all these but warranty supervisor will address these ISSUES VERY FRUSTRATING AT OUR
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Florham Park, NJ
Construction plan well But final version WAS NOT to our expectations Lot of things required attention Initially constructed supervisor thought he will address issues but closing was RUSHED IN ,THEN HE WAS NOT responsible as CLOSING WAS DONE matter to be reported to warrrenty manager little or lot frustrating at our AGE
Del Webb responded:
We are sorry to hear we did not meet your expectations and did not make this a joyous journey. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 1
Very disorganized from beginning to end
- Anonymous
- Verified HomeBuyer
- November 03, 2020
- Florham Park, NJ
Very stressful experience. Very disorganized. No responsive.
Del Webb responded:
We are disappointed to hear that you have had a frustrating experience and are having trouble getting a response from your local team. We would be happy to look into this situation but in order for us to do so, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 1
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
VERY DISAPPOINTED !!!!!!!!!!!!
- Anonymous
- Verified HomeBuyer
- August 04, 2020
- Florham Park, NJ
I am in the middle of legal issues regarding the purchase of my new home. Very very disappointed in Del Webb/Pulte in rectifying issues.
Del Webb responded:
We are so sorry to hear that you are disappointed in your experience and aren't pleased with the way our team has responded to your concerns. If there are any further details you would like to provide so we can share your feedback with leadership, please feel free to email customersupport@pultegroup.com with your full name, address and contact information. Thank you. ...
Total Score 1
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Defective HVAC
- Mary F.
- Verified HomeBuyer
- November 10, 2022
- Florham Park, NJ
I paid 1,000,000. for a brand new townhouse. I bought the model and therefore I am the first occupant. I expected that the home would be in mint condition.I have since found out that the HVAC system was improperly installed. My bedroom on the 1st floor is warm but the rest of the downstairs area is about 20 degrees cooler. I can just imagine what it will be like during the cold winter months. Despite numerous attempts to get this system corrected with the sub contractor and Pulte my requests have been ignored. I was told that my home was not under warranty as it was constructed 2 years ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
They suck. Won’t fix even structural problems. I now need to sue
- Anonymous
- Verified HomeBuyer
- May 26, 2021
- Florham Park, NJ
Cracked beams. Open roof. Lawn w rocks dead grass and dead plants.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Shoddy workmanship and non-responsive to issues
- William B.
- Verified HomeBuyer
- May 26, 2020
- Florham Park, NJ
Very disappointed in the quality of the home and the communication from Del Webb. Issues identified prior to move-in have not been resolved 3 months later, no plantings or sod around home, numerous issues with shoddy workmanship including paint on carpets, counter top that's cut wrong, scratches in cabinets, etc. and so far a clubhouse delay by 4 months
Del Webb responded:
Oh no. We are incredibly disheartened to hear that you are experiencing unresolved issues and are having a hard time getting them addressed. We would like to learn more so we can best assist and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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