Del Webb Reviews in Albuquerque, NM

There are some things that were not carefully paid attention to. One corner area of floor at the bedroom door was not grouted. The wall at the edge of one of outlets has a good sized hole that was never fixed. The outlet cover does Not cover the flaw. Numerous paint spots on tile and drips on patio. Tile was easy to clean but patio was too dry to remove. We have no light bulbs in patio ceiling. A service request was made in April and I have a copy but no one showed up to do repairs. Our online account shows No Service requests. Due to Covid 19 I am sure that normal followup is being affected by social distancing, staff on furlough, etc. so allowances are being made on our part for the lack of efficiency we expected. ... More

During construction the response to any questions we had by the building supervisor was excellent & so was his response to any concerns we had. Since closing & moving in, the response has been variable - a few have been prompt but several others have been delayed or ignored until we repeat these concerns.

It can take a while to get issues with the build quality taken care of.

Great attention during the build and before closing. Poor response to complete final punch list after closing. Project manager said he’d be available to me up to 30 days after closing to schedule the trades in for the final punch list. He was not available and he did not schedule the trades. Regular service repair people from the community were scheduled instead. The electrical issues (outlets not working) have not been addressed in spite of my repeated attempts to get this done. My house is beautiful but I can’t cook and can’t use any outlets in the kitchen. Some work is scheduled for next week so I’ll be happy to update my review if that repair work goes well. ... More

The buying experience was very good. Our sales agent and Design Center consultant were very helpful. What’s been a disappointment is the after move in service. We feel the home was rushed to close when it clearly needed more time to complete. Therefore we have to take time off from work to meet the several workmen that are scheduled to come over weekly to repair or finish the job and most have not been showing up at all.

We absolutely Love our home!

Biggest problem was Pulte title and their lack of responsiveness

I found that our construction supervisor, Chris, was unresponsive and said what ever would make us happy at the time with no follow through vs. our warranty supervisor (Julie) who is totally responsive and takes care of any problems in a timely fashion and follows up to see that work is done to our satisfaction.

Building a home during COVID and very difficult logistic/supply chain times is extremely challenging. Strong project management and communication are essential -- however, Pulte missed this opportunity. We understood the difficulties, however, it was very difficult to find out what Pulte's plans were to attack these challenges. Our 9-month project took 17 months and at least 3 (maybe more) Project Managers. This often unannounced change in PMs resulted in disjointed communications with often conflicting stories/plans. Our last Project/Field Manager Frank was fantastic! With clear communication and eagerness to help, Frank went above and beyond -- exceeding all of our expectations. It's only because of Frank that we will consider Pulte for our next home. ... More

Our Sales Person (Lisa) was very helpful doing the process and kept us informed by phone and with pictures.

Delay after delay. The quality and workmanship was sub par for this price point of home. Many of the house components and builds had to be redone due to poor quality or incorrect installations.

The actual purchase of the home was an easy process. However, the final build-out cost was more than surprising, especially after you visit the "design center." . Once you added up the charges for simple things "needed" in the home, the price skyrocketed. Ultimately, you felt as though the builder was just out to "nickle-dime" you for things truly "needed" in the home. Perhaps looking into the resales available would be a better option since you would still be in the community and have the amenities and lifestyle one was searchin for from the start. Some of the things; i.e., 10 ft. ceilings with the filters and smoke alarms up there is a bit unrealistic when you are serving an "adult" community. Changing those items could be not only dangerous but outright impossible for some folks in their late years of life! Who brings an 8 ft. ladder with them when they downsize and move into a new one story home? And, finally having a landscaped front yard for which you had no input is just plain rude. The homeowner is committed to maintaining the shrubs, trees and even the landscaping at the curb without one single choice of the foliage to be the greeting to people visiting the home. Of course, you can change the items after you move in, consulting the many, many, many pages of restrictions...but at your own very expensive cost. ... More

Make sure you go through the home, during walk through, and mark anything that looks awry to you. Don’t forget to check the light fixtures. Make sure any flaws are given to the builder’s representative. I have found anything under warranty, which is not an emergency, they want you to fix yourself, before they respond. After response, you will have to wait for weeks before fixed. My walk through was 2 months ago and nothing has been corrected as yet.

We recently moved from Texas where housing is fairly inexpensive compared to the rest of the country. This Del Webb home in New Mexico is our third house. I admit the home we just left, purchased 14 years ago (2004) for roughly 175,000 (1900 sq. ft.) was a custom home. It had many upgrades-quartz countertops, custom birch cabinetry, full drawer glides, etc. We knew our new home in NM would be more expensive, but had no experience with Pulte. They look good on paper, and the model homes were nice looking. When we did our walk through, we noticed a few things, and pointed them out. When we actually moved in, and changed the extremely poor lighting that was installed we saw lots of things that needed to be fixed. Most of my kitchen cabinetry was filthy, not stained properly, and one drawer did not work at all. I then noticed that the drawers are not even full glide. I have seen better cabinets and drawers in RV's. A shameful cost cutting measure. My granite counters were filthy and we pointed this out. It was never cleaned, so we had to. I am talking about globs of grout left to dry on the counters. When we custom painted our walls we noticed sagging drywall. We had one section of our living room wall removed to re-frame and reinstall the drywall. Then we had to wait 2 weeks for someone to come caulk it to the baseboard and then paint it white again. We had scratches all over our cultured marble countertops where painters had set their paint cans and scratched it up in both bathrooms. Our bathtub was scratched up when it was installed. Still waiting on a fix for that. We had flooring that was installed incorrectly. I even had the construction supervisor tell us that my dishwasher didn't come with a panel for the bottom. We eventually found it in an upper cabinet. All the baseboards in my house had grey streaks because they were not painted properly. I will probably redo these myself. And it also could have been because Pulte does not use any primer before they slap that $1.50 white paint on. Our 20amp outlet in the garage was done incorrectly and my husband noticed it because he happens to be a very good electrician and knew what to look for. Admittedly, most of these issues have been fixed, although I am still waiting on new cabinet doors and drawers. We have been here 6 weeks now. We have not talked to one single person in this community who hasn't had some horror story to tell about their new house. To us, this all boils down to quality control. At night, we see houses under construction with the doors left wide open, with all the lights on. Appliances are stolen regularly. Apparently nobody comes by after hours and checks the houses. We realize Pulte is not a custom home builder, but apparently it is too much to ask that at least the supervisors are better trained in quality control and site security. Apparently this is a sign of the times, but all I know is if my parents generation in world war II had done their jobs as poorly as people seem to do now, we would have lost the war. ... More

Significant delay in closing related to supply chain issues. Subcontractors quality not consistent. Not enough over site. Multiple issues that needed to be fixed. In home 1 month and many issues unresolved. Great community.

Would appreciate more communication around work that still needs to be done.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

We're not too sure if we'd buy another Pulte home or move into another Del Webb neighborhood. The home was "finished" on time, but we did the final celebration walkthrough in a dirty, unfinished house. The baseboards are in terrible shape, there are doors that need to be replaced due to damage, the Sherwin Williams paint is cheap, the granite in the kitchen needs to be replaced (per the granite company) but haven't been able to get this resolved. The oven wasn't working and after 3 attempts by KitchenAid to repair it,they decided it was electrical and not the oven. My brother in law found where the electrical coming into the house wasn't wired properly into the oven and actually fixed it in about 10 minutes. Our front door was supposed to be touched up and hasn't been painted yet after 3 months. For the amount of money paid, we are rather disappointed. ... More

Lack of response to issues that have come up, especially after closing. Get no updates and no action despite several requests by us to the builder. Issues such as missing keys, missing blind, no updates on missing window screens, warranty info, dysfunctional outdoor lighting, and partially missing landscaping. It has been over a month since closing and we have had virtually no response.

Just moved into our home Fall 2019. Finding issues of poor workmanship daily. The exterior of my home looks like a 10 year old painted it. Promised many things that were not followed through with. Pest control system that was supposed to be installed was just “forgotten”. The contractor landscaping is sloppy with little thought being put into it. On the positive side, the views are spectacular and our neighbors are wonderful. Pulte needs to improve communication between supervisors and contractors and set a higher standard for finish work.

Workmanship was sloppy and wasteful. Low end cabinets and fixtures.

My home is beautiful and we love it. Finish work lacks craftsmanship and subcontractors expect non construction experienced home buyers to evaluate if and what problems there are. Results would be somewhat acceptable if I had paid 65% of the price I actually did pay. DO THE FOLLOWING BEFORE YOU CLOSE: Hire an independent home inspection; Check your excitement at the door and look at the house without blinders; Don't hand over the cash, don't close, until the house is right; Get familiar with legal remedies and arbitration; Get what you pay for.

Throughout the 5 month building process we tried to communicate with the Construction Foreman assigned to our project. We called, texted and emailed. He never responded, even when goaded by our request through the Sales department. Shoddy wood in the walls, a leaking roof due to a cracked tile, missing ceiling lights, a misplaced exterior outlet, and a longer list. And the final straw was when the construction was delayed for a month and we were not notified. If the mark of a quality builder is attention to the customer and attention to detail during construction, then Del Webb's Estates at Mirehaven does not qualify to claim that title. ... More

It took 13 months to complete our home. At least 5 walls and center island out of alignment. We had 4 different Construction Managers. Just wish Matt (our last Mgr) could have been our Mgr throughout. I feel certain if we had had him in charge prior to just the last 6 weeks this would never have happened. Pulte needs more Construction Mgrs to supervise their sub contractors.

Workmanship of contractors