Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Cracked Concrete Porch and Smoke Detector Malfunctions Pulte was aware of both issues very early in the construction process. They had plenty of time to be proactive with a solution. It was stressful trying to get both addressed. Cracked concrete was never resolved to my satisfaction. I received many excuses as to why it wasn't. When a builder is so focused on production and profit, quality and customer service is bound to suffer.

Some issues with the paint job where paint was splashed on areas that should have been cleaned up during the job.

We get buried in paperwork and information. There's no rhyme of reason to what we receive and if there is it's certainly not clear. Maybe put together one BIG folder indexed by topic. If I want to know about warranties I go to the page on warranties listed in the index. I bought from another builder in my life and they did the big, indexed binder. With ***** just have a bunch of papers that are impossible to sort through.

HOA manager does not respond consistently. Yardnique is not responsive at all. I have had dead tree in backyard since the day I moved in. Tree was planted at an inopportune time and not maintained prior to my moving in. Yardnique shirks their accountability and responsibility.

N/a

The friendly and responsive people at Del Webb was great.

Positive experience

We were pleased with our buying experience

Everything was very professional and on time.

Our house is a solid build but over priced. The build process was efficient. We were unhappy that we were not allowed to change any of our choices even less than 24 hours after we made our initial selections.

Pulte Builders and Del Webb provided higher quality for a midline home. The permitting process created a two-month delay, and the lack of communication caused us some concern. But, once construction started we received detailed and timely updates, and construction came with great attention to detail. We were very pleased with every stage of the build.

The only problem we had was to move in with large bush in front of house that was dying. It was pointed out that bush needed to be replaced. In one month bush was dead. They refused to replace and said I was responsible.

Damian did an excellent job keeping us updated, describing and demonstrating all the stages and specifics of the building process. In my view, you'll want to have this discussion upfront as part of the buying discussions. Buyers need to walk the other lots and streets of more established properties and talk with residents to see what will really happen to their lot and the grading. There were discussions with Sales (Kristen S) that were communicated that could not or did not translate as such in our final property build, specifically relating to 1) the wall and ability to tie into the wall with a fence-- we feel mislead by her remarks and information vs the realities of easements and Pulte "policy" 2) the side lot grading steepness and 3) The adjoining lot behind our property on Arcadius side was NOT as tall in our buying photos and plot reviews. As each lot is to handle it's own water. None of these three items translated to our result at the final walk-through. Specific guidance to buyers, get your own plot assessment for water and structural impact analysis. Watch out for and evaluate retention walls, grading, water and ask to see the final build out and vegetation plan for any open plot in proximity to a lot you are considering. Get builder confirmation of the end product and it's impacts to your prospective property. WHY: The open adjoining lot on Arcadius side of our plot has been significantly supplemented/ altered since our plot purchase. It is now elevated on one side, with fill. In our view, it is no longer inadequately graded to handle it's own water flow. It does not take a larger storm or water flow to observe the already existing erosion. While the builder has placed sod and the pine trees these will not correct the underlying grading issues or current flow of water along the base of the wall which has already begun to see wash out. The drain farther from our plot, on Arcadius will likely not take in any water as the plot is not graded so that each drain handles it's own water. This is evident by the brown soil and water wash patterns already in the sidewalks AND to ponding of water in the street across from 335 Arcadius. However, the drain at the base of the hill in closet proximity to our plot is blocked with stone and materials. Final road surfacing my correct the ponding, but it will not correct the downhill flow. The retaining wall now also appears to have been built short of appropriate length to direct water towards the street drain. This was not evident at plot review because screening was already in position. The erosion of the hill is already evident that by natural pathway water flows into the sidewalk, street and subsequently into the drain that is at the corner of our plot. This was not as such during our purchase and is now something seen by living here will be necessary for us to negotiate with the HOA, builder and townships respectively.-- this is very disappointing to start a relationship in this way. Your early process for new homeowner post buying new items could be improved. A landscaping "getting acquainted appointment might be added to the new home owner welcome. We sent notice to Pulte Warrantee as instructed relating the stone and concrete left in our flower beds which is preventing plantings to take and it's a circular referral loop that has not resulted in any action. We appreciate that the tree landscaping company stopped by and have corrected the 4 dead trees. the new ones are looking great. Damian was especially helpful in getting us connected with the sod team so we could be diligent in correcting dead patches. Note about Landscaping support- This experience is erratic and the crews are sloppy. Some of this is a result of poor grading and a lack of smoothness to the underlying soil in which the sod has attached. It will take time to patch, fill and smooth out the leveling inconsistencies. We have, at our own expense repaired these because I had an ankle injury. In an over 55 community, this could be a selling point if this was managed with a quality check before settlement. While we also notified HOA that the landscaper when mowing, sheered off the metal cover on our front yard sewer line and has cracked the PVC pipe by about 6 inches that we can see. While they immediate covered it with a PVC cap, this is inadequate to resolve the cracked pipe concern and will only be hit again by the mower as it protrudes. -- consider a better hotline or intake process. Or perhaps a better orientation for new owners of these mechanisms upon arrival. We are enjoying what we are intending to be our new forever home and thank you for hearing out these matters which are experiences in new home everyday living. We consistently have construction vehicles that come downhill Steeplechase at a higher than appropriate speed, such that they are driving over the walkways, corners and storm drains- tire tracks are evidence. The tree on the corner of our lot was removed because one truck nearly hit it head on. Our lot continues to show tire tracks in the grass. This is a significant safety hazard given the handicap walkways and pedestrians are at risk. We recommend you consider speed bumps during construction AND a stop sign, to slow the turning traffic onto Arcadius. ... More

Overall, we were pleased with the experience. The local team was great and provided strong support throughout the process. However, we did have concerns regarding the Pulte financing options and do not feel we were treated fairly in that area. As a result, we chose to secure financing externally. While the overall process was positive, there were still items identified during the final walk-through that were not fully completed by the time of closing. Addressing these items prior to closing would have improved the experience.

My construction manager has not been responsive to issues in my new home. I email him and text him and they are ignored. I have to call my sales person to get help. Many other issues for example I moved in Feburary but my home was done in December. When I moved in you could not tell as far as plants what was dead or alive and now I see the whole side of my yard the grass is dead and not growing in as it was not maintained while vacant. Also have five plants that are dead. There are other things as well....

Del Webb communities are very nice mainly because of the amenities that come with your purchase, also their locations are convenient for access to major highways, shopping, healthcare.

Excited to share that Del Webb is such a great company to work with! Moved into my new home in December. Easy, fun and great community!

I couldn't have asked for an any better than buying a home from dell-webb on buying home and the quality of home I purchased.

Project Management during the build process was truly wonderful. Sales experience was less good. Poor information flow and wrong information from different sources.

Experience has been seamless and timely

We knew we wanted "lifestyle". We knew that meant Del Webb. We had visited several other lifestyle communities, some Del Webb, some not. Carolina Overlook has the perfect combination of features, size, age, community and price. We couldn't pass by. The house is great, the neighbors are welcoming and the process was as simple as a hard thing can be! Moving is hard, but Carolina Overlook by Del Webb makes it worth the effort!

It went as expected from start to finish

I was able to walk through my home on October 3rd, and after several emails and calls with various people including, Vickie, Elaine, Kari, Garrett, Christopher, Mackenzie, and Lora I was handed my keys on October 29th by Jack! The design is beautiful, the price was exceptional, and the responsiveness of individuals throughout this process has been outstanding! One thing that I was told and reminded myself throughout the month was to trust the process and if I had any questions to just ask. Everyone was more than happy to help and I am living a dream!

After moving in and finding several problems I have been unuble to get any response from emails or -phone calls for 8 weeks to the contractor in charge of this house and then email to Pulte Warranty 3 weeks ago STILL NO RESPONSE VERY DISAPPOINTED

The master bathroom sinks faucets were installed too far back and it has been over a month to try to fix. When I first reported Brandon was on vacation and he did finally come out to see the problem. Then the last conversation was October 8. I finally got in touch with my sales person Michelle how help with the issue. Brandon finally can out Thursday October 30 and said he had to talk to his supervisor to possibly replace the faucets. He got back to me Friday October 31 stating he had contacted his supervisor but he was leaving on vacation the following Wednesday. I ask for a name and phone number of who I could follow up with while he was gone. Brandon never got back to me. So I still in limbo. Additionally, the master shower was a mess. Cracked tiles and something all over the floor. The tile person can yesterday and today to fix the tiles but the wrong grout was installed in the floor. So I will final be able to use the shower next week with the wrong grout installed. This process has been unacceptable and backwards as far as a solution. ... More