Del Webb Reviews in Raleigh Durham Chapel Hill, NC

The building experience was too rigid. Not even small variations were allowed even when we offered to pay more

All steps are down to a science.

Buyer has no options on some issues. Painting color selection, failure to finish garage, process for buyer to review plan to ensure design meets expectations and buyer knows what they are getting. More through involvement by buyer at key stages. Seven foot garage doors and layout of drive way needs to change.

The experience was a bit stressful. Del Web do not agree on our suggestion. We have to follow all their idea and choice. The quality is fairly good but after building 5 houses this one was not our best experience.

Mortgage issues - non responsive. Goes to trustworthiness. Looking back we over paid for the home. Loved the look and the decorations. Too much space and inefficient space. Workmanship is very good.

The trades are very sloppy, and the Construction Manager missed a lot. We had several issues including light switches not connected to exhaust fan (how did that slip by the code inspectors), missing gutters, NG drop was too short and would not turn on, water under kitchen sink sometime during the build and left the cupboard flooring bubbled, hot water connected to the cold water connection which was labeled "Cold", Quartz in bathroom that was stained and had to be replaced, etc. I could go on and on but will leave it at that. As mentioned, the Warranty Manager, Brandon, is a lifesaver.

Miscommunications between builder and sales office about the house and location on the lot and misrep of house location in the purchase agreement.

A lot of nice people but they dig in on simple issues

You might find that their sales process has you committing financially before you really know that the sizzle is much louder than the available options. Basic quality at a premium price, with limited options in finishes. They use terms like chefs kitchen, yet the actual quality of materials and installations are basic at best. The persons associated with each step of the process are there only to move you and the transaction to the next step of closing the deal, using phrasing and sizzle to get you to the next step. It's not dishonesty, but certainly salesmanship very well crafted. Absent the neighborhood itself, the product could cost 35% less using a General Contractor, but the process would take much longer as their construction time efficiency is very good. Get them in, accentuate the positive, keep the sizzle loud, close the deal, get it built, and move on to the next. It's a money machine. ... More

Construction progressed very well, our construction manager Billy was awesome and resolved all issues for us. Warranty service is terrible, have been trying for weeks but not able to get a response from anyone to resolve issues after moving in. Pulte Mortgage was also difficult to deal with - still trying to recast our mortgage 2 months later, something they told us would be an easy process.

The sales representative was difficult and harassed us often because we financed through a bank instead of Pulte Mortgage. The construction manager was reliable and easy to work with. The design coordinator was good and easy to work with.

The house was already built so could not get options i would have liked . House should have hose bib in rear standard . The kitchen , master bath , laundry and greatroom very nicey done .

Check every step of construction.....get private inspection prior to drywall installation and prior to closing. Pay special attention to electrical issues and upgrades. There have been numerous issues for which I question if licensed electricians have been hired. Although I have not been pleased with construction issues, field managers have been wonderful in correcting issues. I have had three field managers, Nelson Riggs, Chris Nelson, and Rodney Daniels....they have been fabulous and very trustworthy....

We had a good field manager but he had too many homes to oversee. As a result, there is much sloppy workmanship that needs to be repaired or replaced after closing.

From the sales office to our experience during the building process our expectations from a company with such a good reputation as Del Webb were not met. The Del Webb name carries a lot of weight but our personal experience from the sales office to the construction process was fraught with disappointments and a lukewarm response to our issues. There seems to be a rush to sell home sites and to proceed with the development of the community but if you experience an issue that requires an individualized response, you may be out of luck. To summarize...buyer beware.

Wish we had been much more pro active in the build and inspections through out the process.

Not pleased with the overall experience. Already have dealt with several major problems, including a water leak behind a wall which flooded my guest bedroom. Repairs required included cutting a large hole in a wall and having multiple drying machines running loudly for three days. We have a pocket door into the bathroom which was installed incorrectly, and has required four visits from contractors requiring complete removal of the door frame, and resulting in multiple repairs to walls, ceramic tiles, and carpet. It is still not complete after three months and still is not working correctly. We have carpet between the master bedroom and hallway that is delaminating and no longer fits in the transition between the floors, possibly requiring complete replacement of the bedroom carpet. We have a pantry with crooked walls and flooring, likely due to a very poor repair after a water leak from the dishwasher during the initial construction. Multiple places throughout the house have floor molding that has not been prepared correctly for painting. Master bathroom shower pan (ceramic tile) has very poor grout coloring, and looks like it has been there for years. In all, the house did not appear to have been built by professional tradesmen. ... More

Overall a reasonable process. I would strongly recommend you hire a qualified inspector pre-drywall & pre-close & radon. Multiple findings by our inspector had to be addressed (hurricane straps, gas leaks, bowed walls, etc.). Happy with the end result. Trust but verify.

Difficulty getting repairs made that were identified at move in. This particularly related to porch screen section not installed straight.

The home buying experience was rushed because I took over someone else’s purchase. There were corrections that needed to be made prior to closing that were not completed. I became aware of them two hours before the closing. I was promised at the final walk through that they would be completed. Days after my closing the project supervisor was dismissed so there went my promised corrections. There is a lot more to say, but I think one of the last things I will say is that my closing was classless, I met with an attorney, there was no Del Webb/Pulte representative, I didn’t get a welcome plant, keychain or even an envelope for my closing paperwork. I understand that the developer owes me nothing, but for the premium I paid for this home I think a keychain or a plant is not a lot to ask for. Do better Del Webb/Pulte. ... More

Ask a lot of questions, email everything so you have documentation. Get to site often to verify being done to the specs of your home.

Once closing was done, it seemed that our concerns were not addressed.

The time frame for building my house is 8 months too much. Almost everything is extra charges except structure. My best advice to buyers. Buyers are aware.

Being a first time home builder I would have expected to have better responses to simple questions and service after we closed.

It’s a very nice community! With new homes there are always issues and I feel they should address some of them sooner than eleven months!