Del Webb Reviews in Raleigh Durham Chapel Hill, NC

We will soon be unpacked and enjoying our Del Webb home.

Very pleased with the experience.

I was very nervous to go thru this process, but it is the best decision I've ever made. From the attentive sales team, to my fantastic construction manager, to the high-quality home I now have.... everything was flawless. Would not hesitate to recommend Del Webb!

Our salesperson and our project manager were the best

I did not have a good experience with Pulte. Non of the vendors that I had to work with followed through with what they said they would do in the timeframe they communicated to me. Emails were not sent when they said they sent them. Too much BS. Vicky and Tim worked their butts off trying to get things right. They were penalized by incompetent others who did not do their jobs. Bonuses are dependent on high evaluations so neighbors I have talked to gave higher evaluations then they wanted to in order to get bonuses to people. Don’t be fooled by high marks.

Organized process from start to finish; nice models; good price, options are plenty. Delivered on time, kept us informed of progress (pictures were sent weekly since we were out-of-state). Overall happy with Pulte-Del-Webb!!

Definitely a good experience. They informed me at every stage of buying and constructing. I trust the Dell Webb brand name.

Level of finish work inside, and outside was surprisingly good. Time to complete the home for closing was disappointing. it took about 11 months from our first deposit and paperwork signing. Building of permanent amenities, clubhouse, pools, tennis courts, etc. still has not started as of this writing but we are paying FULL HOA FEES with no amenities even in sight yet!

While the people who work for Del Webb are top notch, and the houses look nice, the materials are cheap and the quality is not very good. The walls are so thin I can hear everything in my house from everywhere, which limits privacy. The paint job on the interior and exterior is also very low quality and will require me to repaint too soon.

Our construction manager, Joseph, was excellent. Our sales manager was incompetent, the mortgage department was untrustworthy, and the contract allowed pulte to make changes at will without the customer’s consideration. Overall, the buying and building processes were extremely stressful .

The time frame for building my house is 8 months too much. Almost everything is extra charges except structure. My best advice to buyers. Buyers are aware.

Overall, our process was very satisfactory. Materials and fit and finish were very good. We have built 6 homes and this experience rated high on the list. Be sure to make sure you cover all deficiencies prior to closing. After closing little things are fixed. We have a major situation and it proving to be harder to remedy.

Sales agent Kirsten worked hard to get us the home we wanted. Construction Mgr Chris was great- responsive, timely and personable. Office Mgr Liz was very helpful and friendly.

The experience was not a pleasant one. In the beginning the only person I would give high marks to is the design center (Karen). The field manager (Thomas) was great to a point. His follow through was not. They promise to keep you informed, they did not. I know he had a lot of work, and we tried to be patient but we were worn down. Hopefully the outstanding issues will be resolved soon.

We are still awaiting the delivery of our ordered refrigerator and we have been in our new home for over six weeks. We are also waiting for a replacement dishwasher due to the original being damaged. We have been told on several occasions that the products were going to be delivered and then no follow up from Pulte. This is not acceptable and we are very disappointed with the lack of customer service we have been receiving.

Construction manager was supportive and knowledgeable.

Del Webb has chosen a beautiful location in Fuquay Varina to build homes. Del Webb takes pride in beautifying it’s property with lovely flowers and trees throughout the area It’s a lovely place to come home to.

the title should speak for itself.

Overall, we were happy with our buying experience and are happy with our home. The quality is better than some other homes we have seen built in the area. Communication from the builder could have been better. For example, if you want to get your mortgage from someone other than Pulte, make sure to ask what information they need and when. We felt like we were forced into a mortgage with Pulte Mortgage, although the rate was very good. Pulte Mortgage is difficult to work with. When it was time for our appointment for upgrades and choosing color schemes, we were only given partial information ahead of time so we felt pressured to make quick decisions on those things we had no information on and would have chosen differently if we had the needed information beforehand. Upgrades are more expensive than they should have been, in my opinion. Also, we payed for dedicated 20 amp outlets in the garage. 20 amp lines and breakers were put in, but we only got 15 amp sockets. We were told they can’t or won’t fix that. Our home came with a wet bar option. We wanted the cabinets, but no sink and were told that wasn’t possible; yet the neighbors were allowed to eliminate the sink and get the cabinets in their home. Why the difference? So a buyer needs to work hard to make sure they get what they really want. The landscaping and sod leave a lot to be desired. I would recommend having an outside inspector inspect the home before purchase and at 11 months. Pulte is more likely to fix the things in the inspection report and the inspector will often find things the buyer misses. Having said all that, I do not have any overall regrets about purchasing this home. ... More

Everyone was great at answering my questions or finding out the answers for me. Very responsive in getting the work done after moving in.

A good overall experience from beginning to end

Master bath tile needs to be redone in areas and waiting for time to be scheduled on that. Electrical outlets all had to be rechecked due to loose wiring that caused flickering of light fixtures and kitchen lighting to not work. We feel the construction was rushed and very disappointing for a Dell Webb home.

Reconsider buying a Delwebb home knowing what I know now we certainly would.

Every step of the process met the highest levels of professionalism, craftsmanship and customer service.

Buyer Beware....they tout themselves as a quality builder, but they are not.