Del Webb Reviews in Raleigh Durham Chapel Hill, NC

Attention to detail is lacking. Example: hot/cold water in vanity was reversed in the structure for one of the bowls. Only solution is to cross-over the connection hoses. Another example: 3-bank light switch at opposite ends of kitchen each control the same 3 light areas, but the center switch controls a different area on each bank. Easy fix but poor attention to detail. Another example: Wine cooler installation - door rubs on one side of the cabinet. This sort of stuff should be caught by Del Webb quality control, not homeowner. Other silly stuff like a window blind not functioning properly, a window not properly aligned etc. Significant waste of water waiting for hot water due to heater being located in uninsulated garage at front of house rather than in a more central location. That's a cheap design issue rather than attention to detail. I expected better from a 'top tier' home builder ... More

Don’t settle for poor quality of workmanship. We shouldn’t have settled until corrections were made.

Everything was fine until we closed on our home. During the final walkthrough, we found a couple of problems, namely the garbage disposal wasn’t working and the globe on one of the lights was broken. We were guaranteed that they would be taken care of. It’s been almost 2 months since our closing and we’ve tried to contact the builder a few times and have been unable to get a response from him. These things still have not been taken care of.

I’ll start with the sales experience. We were very interested in this development from the get-go. We signed up for the grand opening sales event, walked thru 3 models and got pricing on those models, but requested info on another model. Despite follow-up emails and phone calls, it took 4 months for someone to get back to us. Needless to say, the prices increased substantially in those 4 months. Once we signed the contract, it became a game of hurry-up and wait. Our first construction manager would send an email asking us to schedule something the next week, which we did, then we didn’t hear back from him for a month. (Our second construction manager has been great and much more responsive.) Then one month prior to closing we were advised the flooring we picked out was not available at that time and to pick another one. All the decisions you make from cabinet color, to granite, to carpeting, to flooring is based on how things look together. This was a problem because I could not find one I liked as much as my original selection, but now have to live with it for years to come. I think Pulte settled for poor workmanship in an effort to close on our house before the end of the year. Many issues became apparent after we moved in a month ago - caulk in the bathroom and crown molding is separating in spots, the wood around the glass panels of the office door is very damaged, weatherstripping gaps at the front door, a piece of trim is coming down from ceiling in the covered patio, windows are very drafty, and a damaged fence, And, because these things weren’t noticed until after the final walk through, we now have to wait 11 months before anything can be fixed. ... More

On time delivery for closing

Won’t warranty a cracked shower/tub insert.

Not custom enough for the money

Need broken stuff fixed now

Although we knew it was not a custom home, their building process is inflexible. We would have liked satin paint vs flat, a few more appliance choices such as electric/induction stove top.

Salesforce was knowledgeable and helpful in the planning process. Construction Manager was experienced and attentive to our needs and details. For the most part the warranty personnel are responsive to our needs and concerns with one exception.

Like pex plumbing, cabinetry, insulation materials, lumber quality, wiring, landscape countoured for proper drain, flooring, accoustics, windows. KitchenAid fridge & oven have issues. Upstairs toilet was non functional upon arrival. Low voltage audio system was not installed, parts missing. HVAC air filters were filthy, looked like they had not been changed for a year or more.

Jonathan D. did a great job in every way. He was helpful, patient, informative and absolutely responsive when we had questions or follow up work needed even after closing. From the sales team to the builder, everyone was a dream to work with. Recommend Del Webb communities (this is our second property) and the whole buying experience was wonderful from beginning to end.

We had four build managers and, except for our last one, Rodney, they were not responsive to issues we found as the build was going. But, once the home was completed, Rodney took us through the home, explained everything to us and if there were any "mistakes" he made sure it was taken care of immediately. So happy to be here.

The experience of a brand new home was great. To pick out the designs that you want. The salesperson was awesome and both she and our field manager kept us up to date on progress. The service and status was definitely appreciated and made it a great experience. Highly recommend these Del Webb homes and staff.

We purchased our home from Pulte in Del Webb at Traditions from afar. The sales people and design people were wonderful to work with while helping us to wade through the intricacies of purchase and design. Kudos!

Thank you for always answering my questions and providing excellent work

My main complaint is the quality of the workmanship. Three out four of my appliances were damaged and had to be replaced. Many of the windows have scratches in the glass and need to be replaced. The care the tradesman demonstrated in building the home was deficient - for example the new carpet and flooring had paint, sanding dust and red clay marks (looks like nothing was covered or protected before performing the work). Initial repairs were done poorly. Things are getting repaired properly once the punch list was turned over t the warranty department, but was disappointed in the house upon closing and move-in. ... More

Extremely poor customer service across the board from the Pulte team! Pulte's main objective was to get as many houses built as fast as possible with no regard for buyers or quality. Also no regard for targeted market - older population

The whole process start to finish took only six months and it was a smooth transition. The sales people and our construction manager were attentive and very helpful, always quickly answering questions.

Check every step of construction.....get private inspection prior to drywall installation and prior to closing. Pay special attention to electrical issues and upgrades. There have been numerous issues for which I question if licensed electricians have been hired. Although I have not been pleased with construction issues, field managers have been wonderful in correcting issues. I have had three field managers, Nelson Riggs, Chris Nelson, and Rodney Daniels....they have been fabulous and very trustworthy....

Make sure you have an independent building inspector inspect your home before you sign off on anything. It is hard to get issues addressed after you move in. You cannot get a response from a person to find out if and when your issues may be addressed.

The building project manager was on top of all the situations that arose during the construction. Delays in delivery of materials due to supply chain issues. Timely replacement of materials delayed to keep the project on schedule. The sales rep provided input to help us make appropriate decisions on the items selected for the build. The sales admin provided insight and suggestions for services in the area.

This is our 4th home but only 2nd from ground up. There could have been more communication or better communication. We understand that times are a little different however customer service should not change. Also, a customer should not receive their home dirty.

Tim did an unbelievable job with every aspect of construction, despite delays and minor challenges.

Being an out of state purchaser, we had to contact them for any progress reports or schedule visits that were part of their promotional materials. We were never told our expected completion was moved from June/July to August/Sept until June. When an issue with the quality of a truss being used that was revealed in pictures and email to them, we had to contact home office before being addressed. Three other truss were installed broken and repair on site. Our shower started leaking which was the result of a staple being in the waterline. The lot was poorly graded and turf was poorly laid with some dead pieces of turf. The other parts of home were acceptable, but the master bedroom crown molding was missed, which was in the building plans and a small part of the roof was missing shingles. These items were corrected before final inspection. ... More