Del Webb Reviews in Raleigh Durham Chapel Hill, NC

The experience was a bit stressful. Del Web do not agree on our suggestion. We have to follow all their idea and choice. The quality is fairly good but after building 5 houses this one was not our best experience.

Builder did not check for proper operation of items prior to handing over home (no hot water, shower door fit, AC/Heat condensation runoff, dryer electrical outlet upside down, dead plants, Whirlpool microwave/oven combo operation). AC unit positioned outside of Master bedroom window (very noisy).

Brand new house while I thought there would be nothing to fix afterwards Pulte/Del Webb set our expectations well. The little things that needed to get fixed were all fixed promptly and expeditiously with attention to the COVID rules and keeping us and the folks doing the work safe. Profesional to a "T"

Wish we had been much more pro active in the build and inspections through out the process.

We were very pleased with the sales and design staff who were very attentive to our needs. I had submitted a review of our builder who met our expectations and beyond. Our only disappointment has been the lawn. We have had at least 20 bad squares and some low spots that retain the water when it rains and killing the grass. We are awaiting this to be addressed.

Disappointed in Kitchen aid cook top. Terrible. You can't see the controls. Tank less water heater is worthless. The amount you save on gas to heat the water, you waste water waiting to get hot water by a factor of ten. Get rid of them. give me back my water heater. A change order process/system is terrible. Too many hand offs between vendors. The stone vendor applying stone on fronts does terrible work. No education on key mechanic - Heating and Cooling systems. Someone should be in charge to sit with the home owner and be up to speed about all the stuff the homeowner needs to understand and hit the new home running. I don't see this as the day to day field mgr. He has enough to do and does it pretty well considering all his duties. ... More

For $185 per sq ft, I expected better quality material used. Including doors, windows and fixtures. Drainage on the lot is a total mess. Still trying to get punch list items resolved. HOA for exterior is way too restrictive. Guest passes for club house should be allowed to roll into following years. We should not require a pass for grandkids to use facility between 4-6pm, that’s just crazy since we pay for the usage of the facility. If people are abusing it, then add those types of restrictions.

You have to watch your builders like a hawk! No a critique of people but the slap, dash process. Hey too often were dismissive of concerns until we elevated to higher and higher levels.

I’m not even sure we got the features we selected. Our master closet has only one shelf whereas I understood there would be an upper and lower if we chose the upgraded version. I don’t recall being asked what color grout for the showers. I chose the lightest tiles and the grout is dark brown. It’s very ugly. The floors were damaged and the ‘correction’ was to scrub a strong smelling solvent into them. The shine is now nonexistent. We asked for top-of-the - line cabinets and they are pretty cheaply made. The trash can doesn’t even have a soft close. Several bumps under the carpet. Rough edges in interior doors. Paint needed on the front door. Property line on one side is unclear. Unsightly black pipe sticking out of wall. Unattractive downspouts that don’t match the front trim on both sides of the entry. Stairs creaky already. Uneven heat distribution: Master bedroom and bathroom very warm. When the heat comes on upstairs the air escaping the vents is loud. Only one window will open upstairs ( no cross breezes ). ... More

Strong-arm tactics from Pulte mortgage and Pulte Insurance. Builder unwilling to address multiple issues discovered after living in home for short period of time. Floors not level in multiple places in the house. Grout work in shower in Master Bath was poor quality.

The process is taking much longer than i thought it would. The 5 hour drive between homes is hard on me so i have limited visiting the construction progress. Still waiting for fence and fireplace installation to be completed.

Love our new home. Really appreciate many of the features built in so we could focus on making the home ours.

office persons describe and discuss options that one could add to the basic house. Their suggestions are helpful to make the selection process easier.

Building a home with any builder is stressful--done it a few times now and know many who have done so as well. Overall, we love the atmosphere of the community and clubhouse. There are things about the build that we wish would have been better, especially considering the price premium and fact that it is many residents' last homes of their lives. I believe a 4 out of 5 star rating is not Outstanding, but it is a great rating actually.

Del Webb builds a beautiful home. The community provides many opportunities for a diverse range of activities and interests.

Need to CLOSELY examine everything that is installed before closing. Most items i.e cabinets, granite etc. looks second hand.

We were impressed with our field manager and the people in the sales office. The field manager answered questions and kept us informed as the building progressed. The overall house construction is quite good. More attention could have been paid to the overall planning of the cabinet placement and tile installation and details.

Mortgage issues - non responsive. Goes to trustworthiness. Looking back we over paid for the home. Loved the look and the decorations. Too much space and inefficient space. Workmanship is very good.

The interaction with Del Webb (Pulte) representatives has been outstanding. I was very surprised to see the lack of the same level of professionalism with the landscaper, however. Three of the plants they provided were already dead when planted, and they would not replace them even though I was in the 30 day period for identifying issues. They seem to be out of sync with the quality of Del Webb.

Take your time and make sure you choose the right options the first time

Very quiet home. We are living with active construction all around us and we hardly hear anything outside. Well built home and the Construction Manager (Chris B.) was great to work with even after the closing. We had a couple of issues and he stayed engaged while those were resolved to our satisfaction.

Sure Manager said issues would be addressed. They weren't. Quality of workmanship is poor. Warranty service is horrible.

There was NO quality control throughout the building process. We moved into a dirty house with many issues.

Very hard to get things repaired. My drive is cracked, which I know they did it. And they keep telling me I have to put it in at the 11 month. Why so they can put me off and I have to live with a cracked and cement dropping driveway. I don't believe they will ever fix it. They will keep on putting me off. Surprise!!!! I'm not going away.

Pay attention to options available.