Del Webb Reviews in Raleigh Durham Chapel Hill, NC

What Raleigh Durham Chapel Hill Homeowners Have to Say About Del Webb.

Read all 405 verified reviews from homeowners that built a new home with Del Webb in the Raleigh Durham Chapel Hill area. Raleigh Durham Chapel Hill homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.1 out of 5 stars in Raleigh-Durham-Chapel Hill Area

405 Reviews in Raleigh-Durham-Chapel Hill Area

Star Rating Breakdown

Ratings by Category

Overall 4.1

Quality 4

Trustworthiness 4.1

Value 3.9

Responsiveness 3.9

Del Webb in Raleigh-Durham-Chapel Hill Area

View Homes

Filter by Area

Sort by

Customer Reviews

Del Webb - Reconsider buying a Delwebb home knowing what I know now we certainly

Richard P.
Verified HomeBuyer
March 09, 2022
Wake Forest, NC

Reconsider buying a Delwebb home knowing what I know now we certainly would.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Terrible workmanship, terrible communication, terrible follow-up to issues

Kathleen T.
Verified HomeBuyer
February 22, 2022
Fuquay Varina, NC

Buyer Beware....they tout themselves as a quality builder, but they are not.

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? delwebb ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The lack of communication during and after the building experience.

Lawanda Y.
Verified HomeBuyer
November 03, 2021
Wake Forest, NC

Make sure you have an independent building inspector inspect your home before you sign off on anything. It is hard to get issues addressed after you move in. You cannot get a response from a person to find out if and when your issues may be addressed.

Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com delwebb ...

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

Very bad experience

Andrew B.
Verified HomeBuyer
October 23, 2020
Wake Forest, NC

We have experienced problem after problem and Pulte ignores us and is unresponsive.

Del Webb responded:
We are so sorry to hear that our team has not been responsive to your concerns. We would like to make leadership aware and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS delwebb ...

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

poor workmanship

Anonymous
Verified HomeBuyer
September 04, 2019
Wake Forest, NC

Sure Manager said issues would be addressed. They weren't. Quality of workmanship is poor. Warranty service is horrible.

Del Webb responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at socialcare@pultegroup.com. –Sarah delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 4

Responsiveness 1

Display