Del Webb Reviews in Wilmington, NC

Solid home on a beautiful site

The sales experience with Karen was amazing. She is amazing. The building process got off to a rough start. When Michael took over, the experience totally changed. He was great to work with.

Only thing I thought more time should have been spent on how to work the irrigation system. Not being mechanical I find it somewhat; perplexing.

Communication during construction was great.

Our field manager built us a beautiful home.

Sales team was wonderful. Respond to all questions and concerns immediately, and a pleasure to work with. Some issues at closing with getting all work completed. Still waiting to get a few issues resolved

I did buy at the end of the community so I paid quite a bit more. Do I think the quality equaled the amount I paid, no. For this price I should have gotten a better quality as a standard. ie... no wire shelving, wood, better exterior elevation, lighting package. Customer service and team have been very responsive to all of my requests in a very timely manner. Very happy with them. Very Happy with Builder, Mike, Karen and crew!

The end result was very good, a few minor issues during the process. There are only two lasting negatives. 1.The inability to have the house oriented as desired, (front door facing neighbors front door instead of front door facing the ugly side of neighbors home replete with gas, water heater and other mechanical items), is undesirable, and seeming to be something that could be addressed without issue and clearly possible since my desired orientation exists elsewhere in the community. 2. Forced acceptance of undesirable design elements. a- Stepped kitchen wall cabinets instead of a straight run, b- Pull out garbage several cabinets away from the sink, c- limited options on range hood, d- using 9” and 18” cabinets on either side of the range hood instead of balancing them and using a narrow base pullout on the side of the stove to balance the base cabinets on either side of the stove. I found everyone I met during the construction to be friendly, eager to help and ,eventually responsive. ... More

We had read done horrible reviews about the quality of Pulte homes in several websites. There are numerous complaints about quality and responsiveness to issues on the BBB website. We have found the opposite to be the case. Our home was delivered with only a few very minor issues. These were largely cosmetic in nature. We have submitted warranty requests, and corrections are underway. The home is a pleasure to live in, and is very comfortable. Overall we are very satisfied with our Pulte home.

Love this community. We have started to join many of the activities. The house is really coming together.

Given the economy times, there were delays. These are not customed homes, design flexibility and options are limited to what is offered. Yet, same model has endless possibilities based on customer selections. Building. Sales, and desig team were responsive to my questions. HOA, two HOAs, did not expect that. Bylaws are strict recommend being up front w new buyers about the 2 HOAs. That seems to be the greatest challenge to many residents. The activities available to residents have variety, are well priced, and are very enjoyable.

We were extemely pleased with our Constuction Manager, Cory. The supply line problems was a real concern and very frustrating, but we managed.

It was great to see the house while being built. However, Pulte does not consider the buyer very well - requesting I travel on Thanksgiving week. The time to visit should be better planned along with closing time. I was fortunate since Pulte worked with me on the timeframe.

overall, I received lots of communication about the house building process. my questions were always answered till understood what I was asking. It may be just the climate of building houses nowadays with everything very rushed. I wasn't happy with the painters or paint that was used, and the concrete work could have been a little neater.

We love our house. Material shortages caused the process to be prolonged.

Applying for Pulte mortgage was a nightmare experience. We closed 2 months ago and some necessary basic building issues have not been completed.

I am so happy with my home, come say hello!

Be involved during the building process, in person when you can!

Subcontractors need better auditing and Detailed inspections Before closing by management

Solid construction but a little sloppy with fit up. No major issues and customer service team was responsive to address issues.

Had some issues Christian was pretty responsive and got back to me quickly. Still some problems to work out A/C compressor is very loud. Extremely poor placement of unit putting it right outside a bedroom window. They came to fix it but is still loud. Will try again but placement is is major issue ,it’s so loud someone could never sleep in that room and with a two bedroom home that is a problem

We had very good communication during the building process. We were able to e-mail and get responses from our building supervisor (Justin) and sales person (Sherri). However, now that we have closed on our house and moved in, we are experiencing terrible delays and trouble getting responses from the warranty-service team. Your warranty is only as good as the service you receive. Right now, we as not getting ANY service.

Would have liked more transparency with changing finishes when a vendor was changed and one of my choices switched out. Very difficult to pick all finishes in one session. Some outlets promised in master closet for example were not installed. Poor design with door into laundry room that does not have room to open all the way.

Pulte disappeared to some extent after closing so things that should be done have taken longer than it should (and some not done even now 6 weeks later). Oh, and that is just about my house. Also problems with the common areas and what they said would be done in terms of the ultimate landscaping.

When speaking with the subcontractors, they complain that Pulte is not paying them enough to provide higher quality work, and some have claimed not to have been paid at all or late. Recommend that Pulte take care of their subcontractors since they are the ones representing Pulte.