Del Webb Reviews in Wilmington, NC

The end result was very good, a few minor issues during the process. There are only two lasting negatives. 1.The inability to have the house oriented as desired, (front door facing neighbors front door instead of front door facing the ugly side of neighbors home replete with gas, water heater and other mechanical items), is undesirable, and seeming to be something that could be addressed without issue and clearly possible since my desired orientation exists elsewhere in the community. 2. Forced acceptance of undesirable design elements. a- Stepped kitchen wall cabinets instead of a straight run, b- Pull out garbage several cabinets away from the sink, c- limited options on range hood, d- using 9” and 18” cabinets on either side of the range hood instead of balancing them and using a narrow base pullout on the side of the stove to balance the base cabinets on either side of the stove. I found everyone I met during the construction to be friendly, eager to help and ,eventually responsive. ... More

Andrew and Kenneth have been more than helpful and considerate through the past year. The house is pretty much what we wanted and the neighborhood is truly a friendly atmosphere with lots to do. The house has a few minor cosmetic issues which should be easy to fix and one issue that will need to be resolved soon. All in all, we are happy to have made the move.

We had read done horrible reviews about the quality of Pulte homes in several websites. There are numerous complaints about quality and responsiveness to issues on the BBB website. We have found the opposite to be the case. Our home was delivered with only a few very minor issues. These were largely cosmetic in nature. We have submitted warranty requests, and corrections are underway. The home is a pleasure to live in, and is very comfortable. Overall we are very satisfied with our Pulte home.

Love this community. We have started to join many of the activities. The house is really coming together.

My overall experience is good but I closed on my house March 10 and we still do not have window screens. The light switch in our hall closet was placed behind the door so when you open the door you cannot see or reach the light switch. You denied fixing this but when I appealed to said you would send someone to look at it. Thishasnot happened after weeks of waiting.

Issues are lingering. The build quality is not what was expected from a Pulte home. We feel that Pulte is only concerned with getting houses finished and not adequately addressing issues in houses that recently closed.

The community is great, the people are nice and the activities are great. The houses are pretty and have good layouts. And for the most part, quality after final punch list was complete seems decent. But it’s hard to find good things to say about Pulte right now. They are not transparent about their processes, communication is automated or nonexistent, they come nowhere close to meeting deadlines and six weeks after closing we are missing lots of things. Good luck getting a response from the Wilmington service line. On the other hand, the corporate group seems to be more responsive- but things shouldn’t have to be escalated to that point. ... More

When speaking with the subcontractors, they complain that Pulte is not paying them enough to provide higher quality work, and some have claimed not to have been paid at all or late. Recommend that Pulte take care of their subcontractors since they are the ones representing Pulte.

Too many delays in the build process. Changes in building personnel made for a stressful experience.

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

After meeting with construction manager, the only time we heard from him is when we brought up a concern. His replies were curt.

It was a pleasure to work with Justine. He made it a good experience.

My experience is that the build took longer (told 6 months...it was 11 mo), that materials were not the quality I was led to believe they would be, design choices were limited, and builder response to complete or fix problems has not been satisfactory.

We love the house. BUT. Models have at least $200k in upgrades from base price. They grossly exaggerated expected closing date. They need to improve their responsiveness. Emails and calls often not acknowledged. After closing, it was as if we disappeared. Didn’t get a thorough punch list. We identified items that have been ignored. Linear fireplace set too high. Exterior doors that wouldn’t lock. No meter for irrigation (supply issue) that wasn’t pointed out to us. And more.

Never replied to my complaints workmanship was awful . Tile in kitchen coming off they won’t fix lt paint and scratches on floor. Workmanship was awful careless windows were dirty counter tops were not clean of I had it to do. Over l would never buy a dell webb . Would not recommend dell Webb to anyone.

Signed contract in November 2021 and closed December. 2022. Went months without hearing anything. Sometimes felt had no input into what was going on. Salesperson and design person were both very good. Noted lack of agreed upon features and shared them with project manager, but only had them corrected the week of closing. Everything, it seemed, was blamed on supply chain issues. Who knows? Now both project manager and design person are no longer with company. The walk thru with all of the things noted that were to be corrected have now disappeared with the project manager having been released. Overall, we do like the quality of our new home but are concerned about correction of many small things and who to turn to in case of a major problem. ... More

We have built a number of houses and this was the worst experience so far. The salesperson Karen was excellent—professional and extremely helpful however she had to work with corporate policies. Overall in the end we are satisfied with our home but the overall experience was a nightmare. I absolutely would not ever consider using Pulte mortgage. Use anyone else—very inefficient and problematic. We had recently financed a property with another mortgage company with no issues but with Pulte they continually dropped the ball. There was also no consideration of customer needs. They delayed far beyond our finish date then wanted to close 3 days before Christmas and demanded that closing be in person when we had been told that it could be via Fed Ex since we were out of town. This was so they could make their quota for the year. Communication during construction was very limited and if not for our salesperson I would not have known what was going on. I feel that Pulte has some very good people like Karen but they are severely lacking in concern for their customers needs/customer service. What should have been an exciting experience was anything but, ... More

Not a great experience and not a great value for the cost. Weeks of delays, terrible communication, crooked walls, shoddy patch ups, unresponsive project managers, holes developing in the lawn, late delivery of the home.

We have received NO closure on punch list items since closing in November

Great neighborhood. Reps are great to work with.

For the price of this house, the workmanship is average at best. We had a lot of silly mistakes and you got the feeling that it was more important to get the house built fast rather than getting it right. Landscaping is just sad, and the paint is the cheapest you can imagine and sloppy.

These times are unique but the true mark of reputable builder is one who is able to manage the entire building process despite them which far is from our experience. Shifting the blame to others for your end results is inexcusable and only poor management.

My construction was delayed and resulted in me having to stay in a rented residence more than 3 months @ $2350. Pulte has ignored my request for reimbursement. The house was not finished properly and my construction contact was not very helpful. He accused me of causing damage to a bathroom tile which is untrue. Refused to help . Very disappointed in the way the house was completed.

Excellent sales experience. The sales and support staff were great to work with.

I have been uniformly delighted with my purchase of a Pulte Riverlights home. From initial inspection through closing, including dozens of electronic messages, there was never the slightest misrepresentation of any kind and the service and responsiveness has, in a word, been exemplary in every respect. Having long possessed a somewhat Jaundiced view of the real estate and home construction industries, the quality of construction, competitive price, exterior landscaping, seller integrity, amenities, seamless service and commitment to customer satisfaction are all serving to challenge my prior views. ... More