Del Webb Reviews in Wilmington, NC

Sales team was wonderful. Respond to all questions and concerns immediately, and a pleasure to work with. Some issues at closing with getting all work completed. Still waiting to get a few issues resolved

Andrew and Kenneth have been more than helpful and considerate through the past year. The house is pretty much what we wanted and the neighborhood is truly a friendly atmosphere with lots to do. The house has a few minor cosmetic issues which should be easy to fix and one issue that will need to be resolved soon. All in all, we are happy to have made the move.

We have received NO closure on punch list items since closing in November

Great neighborhood. Reps are great to work with.

Great house. Great community. Great place to retire.

The sales experience with Karen was amazing. She is amazing. The building process got off to a rough start. When Michael took over, the experience totally changed. He was great to work with.

We love our house. Material shortages caused the process to be prolonged.

Love this community. We have started to join many of the activities. The house is really coming together.

Given the economy times, there were delays. These are not customed homes, design flexibility and options are limited to what is offered. Yet, same model has endless possibilities based on customer selections. Building. Sales, and desig team were responsive to my questions. HOA, two HOAs, did not expect that. Bylaws are strict recommend being up front w new buyers about the 2 HOAs. That seems to be the greatest challenge to many residents. The activities available to residents have variety, are well priced, and are very enjoyable.

Our field mgr and sales agent are fantastic.. The "exception" is CPI sub.contractor who did the interior walls internet wiring - quality of their work was zero - they never tested their lines and I was forced to pay several hundred dollars to another "quality" sub contractor to fix their errors and shoddy work. That is why above Quality rating is only 4 stars.

Needed to have some problems solve after I move in. The workers were great! Friendly, got the work done, trusting, Nice.

The end result was very good, a few minor issues during the process. There are only two lasting negatives. 1.The inability to have the house oriented as desired, (front door facing neighbors front door instead of front door facing the ugly side of neighbors home replete with gas, water heater and other mechanical items), is undesirable, and seeming to be something that could be addressed without issue and clearly possible since my desired orientation exists elsewhere in the community. 2. Forced acceptance of undesirable design elements. a- Stepped kitchen wall cabinets instead of a straight run, b- Pull out garbage several cabinets away from the sink, c- limited options on range hood, d- using 9” and 18” cabinets on either side of the range hood instead of balancing them and using a narrow base pullout on the side of the stove to balance the base cabinets on either side of the stove. I found everyone I met during the construction to be friendly, eager to help and ,eventually responsive. ... More

We were extemely pleased with our Constuction Manager, Cory. The supply line problems was a real concern and very frustrating, but we managed.

It was great to see the house while being built. However, Pulte does not consider the buyer very well - requesting I travel on Thanksgiving week. The time to visit should be better planned along with closing time. I was fortunate since Pulte worked with me on the timeframe.

Be involved during the building process, in person when you can!

Subcontractors need better auditing and Detailed inspections Before closing by management

Solid construction but a little sloppy with fit up. No major issues and customer service team was responsive to address issues.

They are not custom home builders and sometimes cut corners, but they are very reliable in making things right and ensuring you are satisfied, even well after you move in to the home.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

I did buy at the end of the community so I paid quite a bit more. Do I think the quality equaled the amount I paid, no. For this price I should have gotten a better quality as a standard. ie... no wire shelving, wood, better exterior elevation, lighting package. Customer service and team have been very responsive to all of my requests in a very timely manner. Very happy with them. Very Happy with Builder, Mike, Karen and crew!

We had read done horrible reviews about the quality of Pulte homes in several websites. There are numerous complaints about quality and responsiveness to issues on the BBB website. We have found the opposite to be the case. Our home was delivered with only a few very minor issues. These were largely cosmetic in nature. We have submitted warranty requests, and corrections are underway. The home is a pleasure to live in, and is very comfortable. Overall we are very satisfied with our Pulte home.

overall, I received lots of communication about the house building process. my questions were always answered till understood what I was asking. It may be just the climate of building houses nowadays with everything very rushed. I wasn't happy with the painters or paint that was used, and the concrete work could have been a little neater.

Applying for Pulte mortgage was a nightmare experience. We closed 2 months ago and some necessary basic building issues have not been completed.

I am so happy with my home, come say hello!

The sales and marketing people are at the top of their game. The building crew/foreman are average. I have had a few issues, and they are eventually worked out, but it is slow going. It seems that they are concerned with getting these homes built quickly, and that is the priority.