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Del Webb Reviews in Wilmington, NC

What Wilmington Homeowners Have to Say About Del Webb.

Read all 116 verified reviews from homeowners that built a new home with Del Webb in the Wilmington area. Wilmington homeowners have rated Del Webb an average 3.7 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.7 out of 5 stars in Wilmington Area

116 Reviews in Wilmington Area

Ratings by Category

Overall 3.7

Quality 3.4

Trustworthiness 3.6

Value 3.5

Responsiveness 3.3

Del Webb in Wilmington Area

View Homes

Customer Reviews

Communication lacking

  • Philip S.
  • Verified HomeBuyer
  • March 29, 2023
  • Wilmington, NC

After meeting with construction manager, the only time we heard from him is when we brought up a concern. His replies were curt.

Total Score 3


Quality 4

Trustworthiness 2

Value 3

Responsiveness 3

Del Webb - disappointed

  • Anonymous
  • Verified HomeBuyer
  • September 15, 2020
  • Wilmington, NC

I expected more quality, better communication, and no passing the blame. Generally not happy.

Del Webb responded:
We are so sorry to hear that you are disappointed with your new home. If there is anything we can assist with or any additional comments you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. ^AS delwebb

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Del Webb is great community but the construction subcontractors create a huge amount of problems.

  • Anonymous
  • Verified HomeBuyer
  • April 09, 2019
  • Wilmington, NC

Del Webb staff members work hard to fix the problems created by the subcontractors. It would be better if the problems were eliminated before they arose.

Del Webb responded:
Thank you for taking the time to leave a review! We're glad to hear our team has been responsive to your issues, and we will certainly pass along your feedback to our leadership team. If you have additional comments or concerns you'd like to share, we're always listening at socialcare@pultegroup.com. ...

Total Score 3


Quality 1

Trustworthiness 5

Value 1

Responsiveness 5

My experience is spotty at best.

  • Bradley B.
  • Verified HomeBuyer
  • May 03, 2023
  • Wilmington, NC

My overall experience is good but I closed on my house March 10 and we still do not have window screens. The light switch in our hall closet was placed behind the door so when you open the door you cannot see or reach the light switch. You denied fixing this but when I appealed to said you would send someone to look at it. Thishasnot happened after weeks of waiting.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • May 03, 2023
  • Wilmington, NC

Issues are lingering. The build quality is not what was expected from a Pulte home. We feel that Pulte is only concerned with getting houses finished and not adequately addressing issues in houses that recently closed.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

there were and still are issues

  • Sherry A.
  • Verified HomeBuyer
  • March 02, 2023
  • Wilmington, NC

My experience is that the build took longer (told 6 months...it was 11 mo), that materials were not the quality I was led to believe they would be, design choices were limited, and builder response to complete or fix problems has not been satisfactory.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Unresponsive to issues with home

  • Anonymous
  • Verified HomeBuyer
  • July 27, 2022
  • Wilmington, NC

We have had issues with various items in home and we get no responses to emails and no action taken to correct issues. Terrible customer service

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Del Webb - Pulte is not a custom home builder, they build spec homes.

  • William H.
  • Verified HomeBuyer
  • June 02, 2022
  • Wilmington, NC

Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Del Webb - No comment on completion of final details.

  • Susan H.
  • Verified HomeBuyer
  • February 02, 2021
  • Wilmington, NC

No comment on completion of final details. Still not completed..

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Final Closing

  • Doris C.
  • Verified HomeBuyer
  • October 30, 2020
  • Wilmington, NC

This was the worst closing we have ever experienced (& we have owned many new construction homes)! Final walk thru was only scheduled the day before appointment with Attorney for closing. Therefore, many were not completed. Many work orders had to be submitted after move-in & some are still outstanding. When we moved in there was no Gas Meter on our house - therefore, no hot water! How did this ever pass a home inspection? Two ladies came to do a "final cleaning" on our house the day our furniture was in the process of being delivered! Of course I would not permit them to clean around ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Sales experience was very good however the build process and post delivery was below expectations

  • Anonymous
  • Verified HomeBuyer
  • August 16, 2020
  • Wilmington, NC

Excellent community which is reflected in the introduction of Del Webb during the sales process. Communication during the build process was not consistent with our initial experience.. You need to be very proactive during the build and afterwards as the delivery team’s priorities affect their responsiveness to issues.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

It was a challenge building a quality home in Riverlights Del Webb.

  • Tamra S.
  • Verified HomeBuyer
  • December 08, 2022
  • Wilmington, NC

Although when I signed my contract I was supposed to close within 6-9 months on my Del Webb Wilmington Riverlights home, it took 13 months for my home to be built. There were several challenges during this 13 months, promises not kept and now after being in my house 30 days, there are still several things unfinished and there is no communication from the builder. What kept me positive throughout this process were the positive comments on the community (and the community is absolutely wonderful - very welcoming residents and so many activities and clubs to become apart of) as well as dealing ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Pulte

  • Linda G.
  • Verified HomeBuyer
  • December 07, 2022
  • Wilmington, NC

I am disappointed with the quality of construction. I was not here during construction because I was living in another state. After I moved into the house, I found so many examples of sloppy workmanship inside the house and there was a major sewer problem. The basic structure, framing seems fine. I learned from neighbors that everyone had problems with their homes and some were worse than mine.

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Can’t get service to follow up after closing

  • Anonymous
  • Verified HomeBuyer
  • December 07, 2022
  • Wilmington, NC

I’m a bit put off by how the service person pressures you to give them a 10 star rating and tells you that it’s a failure if they get anything less. It’s all action at the start but once you’ve rated them, they are are nowhere to be found. They ‘ghost’ you. Still numerous deficiencies that have not been addressed. It’s all sell, sell, sell but no customer service after closing. Caveat emptor. As far as the community is concerned, we LOVE It. Our social director is fantastic! The HOA… not so much. Hoping we transition to another management company in the new year. Pulte has ...

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Dissatisfied with finish work

  • Michael D.
  • Verified HomeBuyer
  • October 21, 2022
  • Wilmington, NC

We can only hope the structure is sound as the finish work is rather poor. We had to point out many times crooked door and window framing. Some were corrected however, others were just left with the response “no way to fix it”. The shower frame and doors in one bathroom are installed incorrectly, this was pointed out before closing and 2 months later this is still not fixes. Some windows are damaged, again pointed out but not fixed. Glass doors to the library/den poorly painted, even the painter asked “what’s with all the blue tape” told us to report to get it fixed, we did still living with ...

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Lack of Builder follow-through

  • James W.
  • Verified HomeBuyer
  • September 07, 2021
  • Wilmington, NC

The community is great and we enjoy the daily activities. The building of the home itself was and continues to be disappointing. Actions do not follow words and we have not been able to rely on anything Pulte states. Warranty issues remain unresolved in spite of the nice words and promises. If you can put up with the lack of follow through by the builder, sales staff and non responses, this is a great place to live. Plan of doing the warranty issues yourself.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Not so happy!

  • Gail B.
  • Verified HomeBuyer
  • March 31, 2023
  • Wilmington, NC

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

Total Score 3


Quality 2

Trustworthiness 1

Value 2

Responsiveness 3

Del Webb - Sales person was wonderful.

  • Anonymous
  • Verified HomeBuyer
  • March 09, 2022
  • Wilmington, NC

Sales person was wonderful. Designer was unavailable and not very gifted in design. Construction team was unresponsive to communication.

Total Score 3


Quality 3

Trustworthiness 1

Value 3

Responsiveness 1

Del Webb - We love the design of our home.

  • Sherry M.
  • Verified HomeBuyer
  • June 29, 2021
  • Wilmington, NC

We love the design of our home. However, communication and quality of workmanship was lacking. Personnel changes during our build led to temporary staffing and issues did not get resolved satisfactorily.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 1

Speed Versus Quality…

  • Gary L.
  • Verified HomeBuyer
  • August 04, 2023
  • Wilmington, NC

Generally speaking, my home is well-built structurally. The quality of the finish work (flooring, trim, paint) however, is fair at best. Pulte was definitely more interested in getting the house finished quickly versus finishing it well. Someone, other than local construction management, needs to have the power and authority to insist that quality is prioritized over a closing date. This is my eighth new home. I know what a well-built, quality home looks like and entails. I love the location and the community. Over time I can and will correct all the quality issues. It’s very ...

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF delwebb

Total Score 2


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Pulte needs to work on customer service

  • Craig P.
  • Verified HomeBuyer
  • February 02, 2023
  • Wilmington, NC

We have built a number of houses and this was the worst experience so far. The salesperson Karen was excellent—professional and extremely helpful however she had to work with corporate policies. Overall in the end we are satisfied with our home but the overall experience was a nightmare. I absolutely would not ever consider using Pulte mortgage. Use anyone else—very inefficient and problematic. We had recently financed a property with another mortgage company with no issues but with Pulte they continually dropped the ball. There was also no consideration of customer needs. They delayed far ...

Del Webb responded:
Hi Craig, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP ...

Total Score 2


Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

too many issues of things wrong or broken

  • Carol F.
  • Verified HomeBuyer
  • September 11, 2021
  • Wilmington, NC

refrigerator door damaged, waiting for new door, mirror in master bath not secured properly, closet in spare bedroom the railing was damaged which also caused door to be damaged. fan over stove needed repairs wrong size screw. several areas needed repainting. part had to be replaced in sprinkler system. that's it for now

Del Webb responded:
We are disappointed to hear that you are dealing with unresolved concerns in your new home. We would like to help escalate these for you and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

There are many quality issues with the construction of this house and the response from the builders to make repairs is slow at best. They want us to wait until 11 months for them to correct their sloppy work.

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2022
  • Wilmington, NC

Buyers should pay careful attention to the construction of the home and look carefully at all the details. The woodwork seems to have been cut with an old blade as the edges are ragged, the paint is very think, there is no putty/paint in many places where it should be, some of the plants and grass have already died, etc.

Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. delwebb

Total Score 2


Quality 1

Trustworthiness 3

Value 3

Responsiveness 2

Low integrity

  • Paul B.
  • Verified HomeBuyer
  • January 12, 2022
  • Wilmington, NC

The sales process started off great but slide into something quite horrible. We had 5 sales agents during the sales cycle. Post sale, there were covid-related construction delays and poor communications. Overall, we are glad we bought in Riverlights. The neighborhood is fantastic.

Del Webb responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. delwebb

Total Score 2


Quality 3

Trustworthiness 1

Value 3

Responsiveness 2

I would not recommend this builder to others.

  • Anonymous
  • Verified HomeBuyer
  • July 30, 2021
  • Wilmington, NC

I never expected to have so many things wrong with the house. I The quality of work on the interior was quite poor. I paid for things up front that I had to pay someone else to make right. I'm here about six weeks now, and very little has been fixed by the builder.

Del Webb responded:
We are so disappointed that there are so many concerns with your new home and your experience has led you to no longer recommend our services. We would like to learn more about this situation so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2