Del Webb Reviews in Wilmington, NC

Although when I signed my contract I was supposed to close within 6-9 months on my Del Webb Wilmington Riverlights home, it took 13 months for my home to be built. There were several challenges during this 13 months, promises not kept and now after being in my house 30 days, there are still several things unfinished and there is no communication from the builder. What kept me positive throughout this process were the positive comments on the community (and the community is absolutely wonderful - very welcoming residents and so many activities and clubs to become apart of) as well as dealing with my sales consultant Kap. Kap kept me grounded and was exceptional to work with. She would always respond quickly to my emails, giving me honest feedback so I could make informed decisions along the way. Kap is the ultimate professional and if it were not for her, I'm not sure I would be a Del Webb resident today! ... More

I am disappointed with the quality of construction. I was not here during construction because I was living in another state. After I moved into the house, I found so many examples of sloppy workmanship inside the house and there was a major sewer problem. The basic structure, framing seems fine. I learned from neighbors that everyone had problems with their homes and some were worse than mine.

I’m a bit put off by how the service person pressures you to give them a 10 star rating and tells you that it’s a failure if they get anything less. It’s all action at the start but once you’ve rated them, they are are nowhere to be found. They ‘ghost’ you. Still numerous deficiencies that have not been addressed. It’s all sell, sell, sell but no customer service after closing. Caveat emptor. As far as the community is concerned, we LOVE It. Our social director is fantastic! The HOA… not so much. Hoping we transition to another management company in the new year. Pulte has reneged on a number of things and now leaves the HOA in a major deficit. Bad!!! ... More

We can only hope the structure is sound as the finish work is rather poor. We had to point out many times crooked door and window framing. Some were corrected however, others were just left with the response “no way to fix it”. The shower frame and doors in one bathroom are installed incorrectly, this was pointed out before closing and 2 months later this is still not fixes. Some windows are damaged, again pointed out but not fixed. Glass doors to the library/den poorly painted, even the painter asked “what’s with all the blue tape” told us to report to get it fixed, we did still living with it. I could go on but hopefully you get the picture. Can not end without saying, we love our model and hope issues will be resolved soon. ... More

We have had issues with various items in home and we get no responses to emails and no action taken to correct issues. Terrible customer service

Pulte is not a custom home builder, they build spec homes. Some options were not available to us because of problems with suppliers. Biggest disappointment was with communication with project manager. Currently dealing with items on repair list.

Sales person was wonderful. Designer was unavailable and not very gifted in design. Construction team was unresponsive to communication.

The community is great and we enjoy the daily activities. The building of the home itself was and continues to be disappointing. Actions do not follow words and we have not been able to rely on anything Pulte states. Warranty issues remain unresolved in spite of the nice words and promises. If you can put up with the lack of follow through by the builder, sales staff and non responses, this is a great place to live. Plan of doing the warranty issues yourself.

We love the design of our home. However, communication and quality of workmanship was lacking. Personnel changes during our build led to temporary staffing and issues did not get resolved satisfactorily.

No comment on completion of final details. Still not completed..

This was the worst closing we have ever experienced (& we have owned many new construction homes)! Final walk thru was only scheduled the day before appointment with Attorney for closing. Therefore, many were not completed. Many work orders had to be submitted after move-in & some are still outstanding. When we moved in there was no Gas Meter on our house - therefore, no hot water! How did this ever pass a home inspection? Two ladies came to do a "final cleaning" on our house the day our furniture was in the process of being delivered! Of course I would not permit them to clean around men delivering our furniture/belongings!! No one ever offered a later date for cleaning! ... More

Excellent community which is reflected in the introduction of Del Webb during the sales process. Communication during the build process was not consistent with our initial experience.. You need to be very proactive during the build and afterwards as the delivery team’s priorities affect their responsiveness to issues.

Generally speaking, my home is well-built structurally. The quality of the finish work (flooring, trim, paint) however, is fair at best. Pulte was definitely more interested in getting the house finished quickly versus finishing it well. Someone, other than local construction management, needs to have the power and authority to insist that quality is prioritized over a closing date. This is my eighth new home. I know what a well-built, quality home looks like and entails. I love the location and the community. Over time I can and will correct all the quality issues. It’s very disappointing to have to do so. ... More

We have built a number of houses and this was the worst experience so far. The salesperson Karen was excellent—professional and extremely helpful however she had to work with corporate policies. Overall in the end we are satisfied with our home but the overall experience was a nightmare. I absolutely would not ever consider using Pulte mortgage. Use anyone else—very inefficient and problematic. We had recently financed a property with another mortgage company with no issues but with Pulte they continually dropped the ball. There was also no consideration of customer needs. They delayed far beyond our finish date then wanted to close 3 days before Christmas and demanded that closing be in person when we had been told that it could be via Fed Ex since we were out of town. This was so they could make their quota for the year. Communication during construction was very limited and if not for our salesperson I would not have known what was going on. I feel that Pulte has some very good people like Karen but they are severely lacking in concern for their customers needs/customer service. What should have been an exciting experience was anything but, ... More

From miss communication during the early buying process on the lot we chose to construction errors and attempts to hide issues. I’m glad it’s over and I don’t have a part time job anymore overseeing the process. We love the community but it was a hard fought fight to get here.

Your warranty service sucks. You are more interested in avoiding responsibility and costs than satisfying your customers. Again, I could cite numerous examples but you really just don't care

The Del Webb structure of the type of community and the process listed to ensure a quality build with the customer’s best interests in mind and top warranty sold us. The workmanship was sloppy and either minimal or incompetent oversight of the trades given to see that the quality committed to happens. When the problems are identified they are worked on quickly before closing. Many times the mistakes are obvious where a little attention being paid in advance would have saved DelWebb thousands of dollars in corrections. Incorrect counter tops, cabinets, shower head, and washer dryer connections had to be corrected long after they were installed forcing other trades to redo their work to correct. After closing, you’re on your own. Wilmington “Customer Care” didn’t respond for three weeks on quickly identified problems - then took a week (with no promised day or time of repair) to have workmen show on the first problem. Then they made it worse than it was and a week went by until the sub’s owner came to fix. Three other trades have still not appeared. Customer Care demands that you follow their system, but treats every issue as if we are bothering THEM. Management must get involved in the actual performance of their promises if this company will ever meet its potential. ... More

The community is great, the people are nice and the activities are great. The houses are pretty and have good layouts. And for the most part, quality after final punch list was complete seems decent. But it’s hard to find good things to say about Pulte right now. They are not transparent about their processes, communication is automated or nonexistent, they come nowhere close to meeting deadlines and six weeks after closing we are missing lots of things. Good luck getting a response from the Wilmington service line. On the other hand, the corporate group seems to be more responsive- but things shouldn’t have to be escalated to that point. ... More

Not a great experience and not a great value for the cost. Weeks of delays, terrible communication, crooked walls, shoddy patch ups, unresponsive project managers, holes developing in the lawn, late delivery of the home.

Buyers should pay careful attention to the construction of the home and look carefully at all the details. The woodwork seems to have been cut with an old blade as the edges are ragged, the paint is very think, there is no putty/paint in many places where it should be, some of the plants and grass have already died, etc.

The sales process started off great but slide into something quite horrible. We had 5 sales agents during the sales cycle. Post sale, there were covid-related construction delays and poor communications. Overall, we are glad we bought in Riverlights. The neighborhood is fantastic.

refrigerator door damaged, waiting for new door, mirror in master bath not secured properly, closet in spare bedroom the railing was damaged which also caused door to be damaged. fan over stove needed repairs wrong size screw. several areas needed repainting. part had to be replaced in sprinkler system. that's it for now

I never expected to have so many things wrong with the house. I The quality of work on the interior was quite poor. I paid for things up front that I had to pay someone else to make right. I'm here about six weeks now, and very little has been fixed by the builder.

First of all, let me be clear. Karl, our field manager, was the BEST ever. He was did his best in trying to schedule the trade men to tackle the items needing attended - by there was and still is a delay in getting things done. He bent over backwards for us. We paid a lot of money for our wood floors; probably way more than if we would have done it ourselves from a separate flooring company. But, I wanted to file a claim, the floor representative came out and said indeed there are many issues and would get it fixed - but have not heard anything. Not sure why Pulte uses a whole panel screen for the lanai - the screen comes undone so easily and repairs will be needed after each heavy wind. Should be a better way of installation and/or product. There should be more customer customizations while making choices - not just a cookie cutter and that’s the way it is. ... More

The building process from Del Webb (Pulte) is terrible. It’s like they have never built a house before. My opinion is they are putting up houses so fast they make numerous mistakes. There is very little quality control. They think because the framing is built off site and it’s basically like a kit that just needs to be assembled it will be fast and easy. Good concept with terrible execution. The workers that assemble the houses are semi-skillled in building houses and if they are being trained by Del Webb or Pulte, the training dept. should be fired. We have/had walls that are not square, wavy ceilings, even the light switch boxes were installed wrong. (Note-there are little tabs on a light switch box so in theory you can’t go wrong on a new build but they installed them in too far). It doesn’t feel like the quality house we were promised. They can’t make deadlines even just a few weeks out from giving us a date. We had a 2 page list AFTER we moved in and a month plus later are still waiting for some things. The roof leaked after we moved in. I understand mistakes but if you can’t build a house that doesn’t leak you have no business building houses. The warranty department, for problems after you close, is a frustrating process. I have spent between 40-50 hours just waiting for simple things to be fixed. Everything is a 4 hour window. None of the people that come to fix the issue speak English and the home owner is stuck trying to explain things. The warranty dept. should be sending someone out with the repair person to explain and direct things. I hope the lifestyle turns out to be a better experience. I likely would not build again with Del Webb at least in North Carolina. If you decide to go ahead and have a house built you should absolutely hire an inspector at least for the framing. ... More