Del Webb Reviews

I have 40+ years in the commercial construction industry starting from the bottom as a labor working my way up to superintendent of multi million dollar buildings. Over all of my years of experience there's one thing that always rings true. If your base and your foundation is not adequate. It does not matter what you put on top of it. I have watched some of the new homes being built since I was not here when the house I purchased was built. I have not seen any soil sampling or compaction test underneath the perimeter grade beans before they poured. I personally would not pour a sidewalk out of 2500 psi concrete and that is what they use for the foundation of these homes. The amount of rebar that they put in these grade beans I would not put in a sidewalk or a driveway in my opinion, less than adequate for strength in my opinion. A foundation for a house was poured today and I did not see anybody sampling the concrete for testing.to see what if any strength came up from the concrete that was used to pour the foundation. It is my understanding that these drawings have all been approved by the city of ***** , ***** all the above. with all of my years of commercial construction, especially 19 years in concrete foundations on commercial buildings yes, I have great concerns as to the durability of these homes. We've only been in the home seven weeks so it's a little early for any determination as to how the house is going to hold up. I would say the main test is going to be if a hurricane were to come through the area and drop over 12 inches of rain in a very short period of time that would be a major deciding factor . I guess time will tell.. ... More

I expected more for the price tag. More style, better quality, and a better, more open process. The process was rushed and felt like the Pulte people were not interested in allowing the home buyer all the time they needed to ensure they had all facts. Things like the airport. No one ever mentioned that we were in the takeoff path for 25-30 planes per day, if not more. I feel that was a deceptive omission. The whole walk through process was unbelievably rushed. The goal appeared to be ***** and correct some obvious things on the front end and not leave much time for all of the little things that have showed up since. I used my own inspector to augment the process. If I wouldn't have, I would have bought a house with a lot of problems that slipped through the cracks. The warranty process is somewhat cumbersome. I am still waiting to get grout repairs on my pavers done. The one year workmanship warranty feels like it's designed to protect Pulte and its subs rather than the home buyer. The response should be "we will get right on that" not "let's just wait and see if it gets better." For the most part, the employees I've dealt with have been professional and courteous. I don't think they are at fault as much as it is the Pulte system. I hope I will feel differently in a few months, but right now I am not as pleased as I would have expected for the money I've spent. ... More

I asked them not to replace the dead tree in the front until I moved in and could take the care it needs to thrive. I closed on the house but lived out of town and could not move in until three weeks later. They went ahead and planted it and it is in bad shape. I don't know if I can revive it. Getting noncommittal responses and they told me it isn't under warranty. Seems a shame that they don't seem to care. Having to replace it will be a huge expense for me. I guess it left a bad taste in my mouth of how new buyers are treated.

Scott and Andre are beyond helpful!

Positive experience

Excellent communication and follow up

Overall communication was not as expected, primarily because our construction superintendent got sick.

Whenever I left a message, I received a callback in a very short time.

The overall home buying process was very easy as both the sales and title representatives were very communicative and explicit on the process and financial obligations. Initial walkthrough items and issues were addressed professionally and accurately prior to move in. Additional problems reported after moving in were also addressed quickly and were professionally completed even though some repairs took longer than anticipated. Extremely satisfied with Del Webb.

In general, the process was ok. The tech they use to keep you informed is good. Workmanship, especially painting, was not great. The support side has been responsive to those is*****s so far. They pushed an ear*****r closing instead of the initial timing. Only to delay it due to a big workmanship is***** with the back door and window. I would probably use them again but be much more demanding on the quality side before closing.

wanted a certain look and was told they stopped building certain things and i see them building it they way i wanted to buy it.

I love the house itself. I love the community. However, I was astounded that Pulte expected us to move in with no driveway, no sidewalks, no topsoil, no landscaping with no date on when we could expect any of it. The driveway and sidewalks finally came in the second month, even though navigating uneven ground is a hazard for old people. We had closed the first week of April, so there’s no excuse for us to be still waiting for landscaping with foot high weeds over three months later. And now we will wait at least two more months because it’s “too hot”. They blamed the City of Aurora but the excuses were untrue. We’ve moved into other new construction homes in April (including Pulte) and when we paid for the whole property, we got what we paid for. Pulte should be ashamed of this. ... More

Openness and quick response to our needs met our expectations. Construction teams were thorough and our phases were accomplished in a timely manner.

From beginning to end the service was great. ***** was our sales rep., the help he gave us was great. Everyone we dealt with did an outstanding job. Glad we chose *****.

Love everything except being forced to have Spectrum installed. The Spectrum technician told me that cable was installed instead of fiber optic, meaning the system is slower. Their equipment is installed INSIDE A WALL which their own tech support webpage says *****S THE SIGNAL. After days of calls for help we still cannot get over half of the streaming apps Spectrum SAYS are included. So we live with crap because we can't switch to a decent company with fiber optic.

Better quality, more selection choices, construction manager was great, sale person was not. Have a survey strictly for sales personnel. More detail up front that was only presented after the fact. Flexibility in closing date - ie closing date the day after a holiday when one lives out of town and must then travel on the holiday. Awful situation to be in.

We were pleased with our buying experience

Checking each and every phase of the build.

We purchased this home remotely (property is in FL and we were full time in NV until the purchase was complete) and never physically saw the home before the walk through. Sales and the construction manager (we bought standing inventory) were very accommodating, sending lots of videos and pictures, taking measurements etc. We did encounter a few hiccups at closing and post closing, but again, our sales rep and construction manager were ***** IT and resolved things quickly. We are very appreciative and happy with our purchase!

The only thing I would say is there should be more choices in the design center on some things

-

See above

As a first-time homebuyer, I truly appreciated having such a reliable, caring, and responsive builder. He took the time to answer all of my questions thoroughly and made sure I understood each step of the process. His reassurance, patience, and willingness to help gave me confidence and made what could have been an overwhelming experience much less stressful. The builder's professionalism and commitment to customer satisfaction exceeded my expectations. I feel extremely fortunate to have chosen a Del Webb home, and a big part of that is because of the exceptional support and guidance I received from my builder. He made my first home-buying experience a very positive one, and I am sincerely grateful for everything he did. ... More

Great overall experience, smooth transition from the start to finish. All companies and departments worked together well!!! Sales, mortgage, title, construction, landscaping and warranty. I was helped throughout the entire process. I would highly recommend Pulte builders to anyone considering buying a home.

Response to customer concerns diminish after online reviews are complete.