Del Webb Reviews

Great people and service throughout the building of my new home in Sun City, Texas. I gave mostly 5 ratings, but did give a 4 rating in 3 categories and here’s why: QUALITY OF WORKMANSHIP AND MATERIALS: - supply chain issues delayed completion of my house by almost 6 months. This was NOT Pulte’s fault but was very frustrating. -so many different people were in and out, working on the different aspects of my home. I did periodic checkups throughout the building and several times the issue had to be re-done again, sometimes more than once. However, my Field Manager, Edward Huncherick, was on top of it EVERY SINGLE time I called him. He and my Sales Rep, Jim Lanier, deserve ALL the credit for how much I am loving enjoying my new home. VALUE FOR YHE PRICE PAID -Again, I gave a 4 instead of a 5, and again, I do not hold Pulte responsible. I just think the entire realty market is out-of-control and houses are overpriced. VALUE FOR THE PRICE PAID: -This goes along with the comment directly above. I know if I were to walk into the sales office today and contracted the EXACT same house, land plot and options/ upgrades, it would cost me approximately $90000 more, so that looks like EXCELLENT VALUE. However, because of that out-of-control market I mentioned, hopefully that value will hold and maybe increase more, but there’s no way of knowing unless I sell. Regardless of my lower ratings in the three categories, I LOVE my new house and the 55+ community lifestyle and amenities. Probably one of the smartest moves I’ve ever made!!! I recommend Sun City very strongly!!! ... More

Everyone involved in the process from beginning to end made the purchase a pleasure. From the sales associate to the title company and escrow officers to the reps who handle construction issues, all were extremely responsive and professional in answering questions and fixing any issues.

Karen at sales was over the top helpful. Christian and Andy construction supervision very knowledgeable and always helpful. Thanks to everyone.

I couldn't have been happier buying our home from Pulte. I personally worked with Madina in the sales office, Matt on the construction side, and Ryan & Andrea on the warranty side of things. They are all very helpful people who know their jobs well and are very responsive with answering all of my questions. I would highly recommend Pulte homes if you're looking for your next or final dream home!

After moving in I noticed that the front door will not lock, this is concerning because of security of the home, I called to have the front door fixed as an emergency and it took 3 days for someone to fix it. Other wise I am happy.

We are extremely satisfied with our new townhome.

my experience from the beginning to closing of escrow were good. People I dealt with answered my questions and were pleasant .

We love living in Dell Webb and our experience in building with Pulte was smooth. Our sales coordinator (Dana T.) was special, as was our building project manager ( Foster).

Catherine was great to work with, so knowledgeable and professional.

The security and lighting in the community is excellent. The personnel at the clubhouse working in restaurant/bar area are very personable. Alot of great activities.

I purposely start my review by recognizing two Pulte employees: our construction manager, Brian, and Pam, our customer service representative. Pulte is fortunate in being able to employ such professionals- we were fortunate to have worked with them during the construction and post construction process, as per: Because we weren’t present during a majority of the construction phase, Brian was our key contact in regularly providing updates, photographs and by being immediately responsive to questions we had along the way. He couldn’t have done a better job filing his position as construction manager during the entire process. He was our advocate. Post closing, we had a significant construction set back requiring Pam to step in as Pulte’s representative in returning the house to its original state. Pulte, through Pam, never hesitated in providing the labor, material and financial resources to get the job done in a very timely manner so we could occupy the home. Truly exemplary customer service by Pulte in general and by a capable, knowledge and pleasant professional in particular. As for Pulte and specifically Del Webb Nocatee, we recognize these are difficult times with well reported difficult issues for builders and home buyers. As we, along others experienced, there were delays in construction due to unavoidable labor and material shortages, frenetic market activity and in some cases quality workmanship issues likely due to a lack of skilled labor. I specially mention interior trim work and interior painting. A limited summary breakdown ( builder and up grade materials): PROs: kitchen appliances, bath fixtures, flooring ( tile, carpet, vinyl), cabinets, floor plan, yard/landscape, pavers, master bath shower, tubs, customer service, over- all building experience and the beauty of the community CONs: majority of the interior trim, wallboard taping and painting; upgraded “drop zone” and other expensive upgraded items of questionable value and quality; sloppy electrical work ( outlets); inflexibility in making design changes. CONCLUSION: What it all breaks down to is knowing what we now know would we make the same buying decision-the answer is yes (although noting we have only been here two months). Some limited advice includes working closely with your construction manager; know that all your expectations will not be realized due to unforeseen circumstances; that your home is a customized home not a custom home; and that your purchase will be expensive considering the combined base cost of the home, lot cost and items you may select from the Design Center where you will work with the capable and pleasant Priya. ... More

Time frame of the build was long. Covid? Or all that was going on.

So far so good with my house no complaints.

Our general super was excellent and very responsive. The warranty team is the best I have ever experienced...and I have bought many builder homes over the years! The whole team holds vendors and subs feet to the fire until the punch list is complete!

Overall a very positive experience beginning with the sales team to the builder. Some minor details that have to be addressed are handled promptly by the service team. Love our new home and the community!

My husband and I had a brand new experience with building a new house. Jenna made the process for us seamless. She was always there with a smile and was prompt in answering all of our questions. Pulte has been amazing. Garrett and Harrison are so professional and attentive to the issues we had and have. We have never dealt with builders who truly care about the homeowners. We love living here. Thank you for everything.

I am brand new home owner , my experience is excited and excellent thank you.

We love our new home and the community is fantastic! Our construction manager James was very professional and kept up aware of all details along the way!

As expected in every respect.

Overall it was a very good experience. Loved that our sales consultant sent us weekly pictures of the building progress. The amenity center is taking much longer than originally thought but will no doubt be of the highest quality. Our construction managers were knowledgeable and fairly accessible to address our questions and concerns. The build quality process is thorough and very effective.

It was a great experience dealing with Del Webb in the whole process of purchasing my new home. Time frame to finish it was as expected, and all came out with all updates we requested.

From my initial visit until closing, the experience was fairly seamless. Pulte incorporates all facets of the process into one of their subsidiary companies. So, building, mortgage and insurance are under one umbrella. Representatives are friendly, professional and glad to work with you to meet your needs. The responsiveness after move in to issues is just adequate, not great. Overall I'm am very satisfies and happy with my new home.

Paul at sales was the best

Our construction manager Foster FaceTimed us weekly during the construction process which gave us peace of mind building a home long distance.

Pleased with every step except for one. I closed in August and zi still do not have keys for my home. The installer of the Doors (84 Lumber) has been totally incompetent and unprofessional. Dell/Webb should not use this Contractor - I will be hiring a Locksmith and sending the Bill to Dell/Webb for payment. This issue has caused us much stress. If we leave our home and there is a Power Failure we would be unable to get into our house