Del Webb Reviews

My wife and I relocated to North Carolina from New England. On a recommendation, we were told about Del Web and the Overlook community. After our first visit, we decided that this was the lifestyle we were searching for and looked no further.. The entire process from start to finish was enjoyable. Now, we constantly ask ourselves why we waited so long to make this life changing move.

We learned very shortly after moving to Del Webb that it was the right move. The residents and staff are terrific as well as the Amenity Center. Overall our build experience was very good, and we had a great construction supervisor. He was enjoyable to work with and always addressed any issues in a prompt manner. Go Dennis!!!

Kialey did an excellent job during the hole buying/selling process. She was always very helpful and supportive in her job.

While my experience was phenomenal, the Pulte organization has placed their best professionals at this project. Trisha, our sales rep is like no other I met at any other development I considered. She really cares about her clients. Nancy the design professional was an absolute joy. Garrett, the Contstructon Manager was unbelievable. His ability to maintain JIT phases on multiple homes being built is outstanding. I would have liked a higher quality of windows and the landscaping and gardens (included in our home) is very disappointing. Two shubs were dying when we took possession and most of the others are in a state of failure. ... More

We are very happy with our new home so far.

Sales were exceptional, as should be expected. Sales is still extremely helpful. Construction manager great and very personable, beyond knowledgeable and a quick thinker to correct issues. Still developing relationship with warranty department but it seems they are more of a go between with sub contractor where I still need to be involved. Work in progress.

We loved stone creek and the homes offered in our price range. We had a fantastic realtor and SC salesman. I didn’t understand the lot sizes and location choices before jumping the gun and buying. After they started building I found out there wasn’t enough room to install the pool I desperately wanted. Our salesman knew that’s all I wanted. He told us we could fit a pool. I now know his idea of a pool and mine are totally different. So be careful and ask the right questions like sizes.

Alec and Jeff are awesome to work with.

We were hesitant to start a new home build remotely but felt confident in Del Webb and the staff to take a risk. We were completely informed, each step was described then executed flawlessly. We were sent many photos and were informed of milestones so that we could plan in advance for trips to meet or simply look at our new home. It was a great experience with timelines met and no problems. We are in our home now for about 3 weeks. We have had 3 minor issues which were resolved almost immediately, but could have been avoided with a specific quality check. Our team has been outstanding, Paul, Blue, Kristine, and Markies. They are knowledgeable, helpful, and responsive. We love our home! The only thing that could have been better is to have more paint choices besides flat or satin. We chose satin and it doesn’t hold up well and needs a ton of touch up, which could have been avoided by being able to choose eggshell. Also, the baseboards would look better if installed AFTER installing tile rather than before; same paint issue. ... More

Angela from the sales team and Chase & Dawnyel from the build team were exceptional. Not be able to converse with the pre-drywall project manager was the only area which should be addressed.

Sale was great so pleased with the staff. The few problems I have had they fixed immediately, very professional. I love my new home!

Did not receive proactive information regarding closing date and required activity except how to pay. Did not receive closing documents or even notification that closing had happened. Mail box keys didn’t arrive for several days. Since closing minor building related tasks remain incomplete.

Overall a seamless home buying experience/process. Salesperson always kept me informed and sent me plenty of information and photos. Overall quality of material and workmanship was good with a few issues related to cabinetry, sheetrock and interior door.

Sales staff was most helpful and fully answered all questions. The construction manager quickly handled the few issues that were found and a few we did not even see.

Overall the house is very well built. I feel there are a few small areas where they could improve the quality of the build but these are very minor issues. I had 2 very good Construction Managers and I hired a 3rd party inspector as well. The Pulte Construction Managers were very good, and my 3rd party inspector helped by having a second set of eyes on the build. In my opinion the issues my inspector uncovered were minor but important. When my house was inspected by the town, I passed every time on the first try. This is a credit to the 2 managers and my inspector.

Everyone was great through the whole process from beginning to end. There were very few things that needed attention on the walk-through. The construction manager corrected items as if it were going to be his home. Everyone went above and beyond in all aspects from sales to finance, to construction. Best home buying experience I've had.

Although we had a very negative experience with Pulte Mortgage Denver Office, we cannot provide enough compliments for the Jacksonville/Wildlight Group. This was our 8th home build, with various builders nationwide, so we clearly know good from bad! From the beginning, our sales representative, Jeff N. was knowledgeable & thorough with the process, models and company. His unique combination of expertise and customer service are amazing. He was always responsive, even on days off!! There seemed to be no end to his service, so he often became our first point of contact. We feel very fortunate to have been assigned Spencer F. as our Construction Manager. Spencer has an outstanding way of managing a build. He always took the time to explain the products, processes and next steps! He was always willing to meet with us, even when it Squeezed his schedule. Most issues he found & either corrected, or had the problem resolved before we even knew about it. On many occasions, he quietly went above & beyond for us. Never saw him get mad, irritated or lose his temper! We commend Pulte for hiring Jeff & Spencer!!! ... More

Karyn, my sales agent was excellent, always there when needed , very professional and friendly. Luis, my construction mgr went above and beyond to make the building experience kinda fun. And Kelly at the front desk with her smile , warm greeting and friendly conversation was great. This team is the best! These people are the best

Had to do some work in house to make it better. My biggest complaint is there is limited storage in my home.

Great community with many activities, very reasonable HOA fees.

Great salesman, Ian was a pleasure to deal with and very attentive and responsive. A few changes in construction managers, but our needs were addressed. Overall a positive experience, with the exception of Pulte Mortgage, they were a challenge.

The builder intervened promptly on an issue I had with the roof.

Generally found the building process satisfying, staff worked well with us

Make sure that the house has been cleaned thoroughly before you move in.

Danny the construction manager provided weekly updates, some times with pictures. He was very responsive during the final walk through. General questions were answered promptly by the sales team.