Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars overall
9521 Reviews
Customer Reviews
Great project manager and team
- Maria S.
- Verified HomeBuyer
- August 30, 2023
- Ponte Vedra, FL
We bought our house in July ‘22 and from that day to our final walkthrough with our realtor and project manager we had excellent communication every week. Ben ( the project manager), sent pictures and a weekly update. There was a set back with utility that was out of Ben’s control, he called us to explain what was happening. Great experience!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our buying / building experience with Del Webb was very Good overall.
- Richard A.
- Verified HomeBuyer
- August 30, 2023
- Myrtle Beach, SC
Hello, we purchased a Del Webb home with Pulte builder. Our experience was better than we hoped for mostly due to the efficiency of our Contractor Project Manager who was very good at organizing his workers which resulted in a very quick build. All new builds have issues and ours were minimal. As in all purchases, the sales group was a little misleading. In this case in the number of households planned for the neighborhood. After living in the DelWebb community for 6 weeks, we love the neighborhood and activities provided.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 4
Construction manager
- Michael D.
- Verified HomeBuyer
- August 30, 2023
- Land O' Lakes, FL
Josh was a great construction manager.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very responsive to my needs and questions.
- Lynda S.
- Verified HomeBuyer
- August 30, 2023
- Westborough, MA
Made my buying experience stress free.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience
- Jean B.
- Verified HomeBuyer
- August 30, 2023
- Fuquay Varina, NC
From the sales team, construction team, Pulte mortgage team everyone was great. No problems whatsoever. Any minor repair corrected promptly. Would highly recommend Del Webb.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The Way Home Building Should Be.
- Kathleen C.
- Verified HomeBuyer
- August 30, 2023
- Georgetown, TX
Melanie and Adam were the best. We have purchased and built before, but this new build was without stress and we were always fully informed.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Leroy T
- Leroy T.
- Verified HomeBuyer
- August 30, 2023
- Saint Cloud, FL
The home buying experience was great . However there are some issues after closing that were reported to customer care and it has been over a month and no one has shown up to take care of it.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 1
Our representative April was courteous knowledgeable, and had a strong attention to detail.
- Terence L.
- Verified HomeBuyer
- August 30, 2023
- Myrtle Beach, SC
We were very pleased with April and Misti from the sales office. They answered all our questions and couldn’t have been nicer.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Hoa
- George J.
- Verified HomeBuyer
- August 30, 2023
- Kissimmee, FL
Terrible HOA total dictatorship can’t do anything in your private backyard without their blessing
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Reyes
- Jaime R.
- Verified HomeBuyer
- August 30, 2023
- Immokalee, FL
Great work and help Congratulations
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Average quality
- William W.
- Verified HomeBuyer
- August 18, 2023
- Immokalee, FL
The Pulte name was supposed to be higher quality than most but they are no different than the rest. Many of the sub contractors hired do very poor work and the lack of quality clearly shows. They would rather clean up the mess after settlement than doing it right the first time. Our home has been a constant parade of contractors to fix many issues that has delayed full use and enjoyment of the property. In addition the greed of the builder to squeeze in as many homes as possible and thus leaving only 10-12 ft between homes is disapointing to say the least. If you expect privacy and ...
Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you. ^AF
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Great Experience
- Michael G.
- Verified HomeBuyer
- August 13, 2023
- Ocala, FL
Our construction manager Gordon did a great job answering questions and keeping us informed. He was very patient and understanding with our questions and always took the time to explain everything. Our sales rep Darren was also very helpful throughout the process and we have made several referrals to him.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good communication,....until we closed!
- Terri L.
- Verified HomeBuyer
- August 10, 2023
- Wilmington, NC
We had very good communication during the building process. We were able to e-mail and get responses from our building supervisor (Justin) and sales person (Sherri). However, now that we have closed on our house and moved in, we are experiencing terrible delays and trouble getting responses from the warranty-service team. Your warranty is only as good as the service you receive. Right now, we as not getting ANY service.
Del Webb responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
New Home in Delweb CE
- Anonymous
- Verified HomeBuyer
- August 09, 2023
- Hoschton, GA
Overall an ok building and buying experience. Make sure you do your research and know what homes and options are available to you as the sales people don’t know themselves or want to spend too much time with you. The initial build was great and solid. But the self inflicted damage weekly by workers was hard to believe. One tradesman finishes their work and someone else come along and damages it. The paint job was very thin on exterior and interior fit and finish is questionable. . Protective materials are removed way to soon and paint overspray is expected. Hard to believe we have to ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
The builders were responsive to our concerns and addressed them in a timely fashion.
- Joseph K.
- Verified HomeBuyer
- August 08, 2023
- Saint Cloud, FL
We are very satisfied with the quality of the home and the materials used to build it.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great
- Janice R.
- Verified HomeBuyer
- August 08, 2023
- Spring Hill, TN
Project manager Ian has been great. We did everything over the internet
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible Experience
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- Verified HomeBuyer
- August 07, 2023
- Melbourne, FL
Do not buy into Del Webb at Viera if you can avoid it. The quality of workmanship is horrible. The houses are slapped together. We have problems with drywall, paint quality, door trim gouges, paint on flooring, exterior paint coverage, pavers are sinking in on driveway, sprinkler system pipes are not buried, bathroom shower leaked into bathroom floor, scratches on glass in shower enclosure, door wall glass is scratched, bathroom mirror is scratched. The sales team promised a temporary pool until the clubhouse pool was ready; it didn’t happen, the clubhouse and pool was promised for ...
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, please email us at customersupport@pultegroup.com with your address, contact information and a brief summary of your concerns. ^AF ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
We had a rocky start, but things got better.
- Robert J.
- Verified HomeBuyer
- August 07, 2023
- Melbourne, FL
If you are out of state from where your house is built, make sure to plan to visit your new home often so as to meet face to face all involved and monitor the construction progress. Make sure to establish a good rapport with the project/construction manager.
Total Score 3
Quality 5
Trustworthiness 5
Responsiveness 3
Great service by Erich and follow-up by Chris
- Jose M.
- Verified HomeBuyer
- August 06, 2023
- Willis, TX
Del Webb explained the entire process which made it easy to understand. They also have excellent design services by Lauren.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Average
- Anonymous
- Verified HomeBuyer
- August 06, 2023
- Oxford, CT
Felt that facts around the home but came out gradually. Too much value associated w Del Webb name and should be into property quality.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Great experience all around
- David W.
- Verified HomeBuyer
- August 06, 2023
- Port Saint Lucie, FL
The buying and living experience is 100!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pleasant/affable, and quickly answered all phone calls. Slow at getting things fixed.
- Robert L.
- Verified HomeBuyer
- August 06, 2023
- HENDERSON, NV
Look very closely at all aspects of the home--the little things. Check very carefully for insects. Paint issues, grout smears on tile, doors, drawers,and locks with keys. Don't assume everything works/is OK. The main gate is left open on the weekends. The other gate is never closed, and locked. So It's not really a gated comunity at this time like I assumed. Ergo, I had to purchase ADT--UGH!
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Vicky
- Elizabeth W.
- Verified HomeBuyer
- August 05, 2023
- Fuquay Varina, NC
From start to finish this experience was smooth and easy.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Quality, eventually. Our 6th new home build!
- Kevin L.
- Verified HomeBuyer
- August 05, 2023
- Georgetown, TX
The home took 15 months to complete. We had a good project leader ( Ed ) after the first two were changed. You have to stay on top of the builder DAILY. It is important to note that the Builder DOES NOT ALLOW ANY CHANGES to the original contract … dont even ask (or beg), it will fall on deaf ears.. This was very odd in that we had to accommodate Del Webbs cabinet changes due to eliminating their supplier. This resulted in us having to change cabinet colors as well as counters, flooring, etc. Expect everything to be one sided. It is obvious they are not used to using outside title ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Trusting the Process
- Vincent D.
- Verified HomeBuyer
- August 05, 2023
- Immokalee, FL
The most important area in the home buying experience is the warranty and construction management department. No home is a perfect build and issues do occur but patience and working through problems can get the home to near perfection.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
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