Del Webb Reviews

Tanya in the sales office and Brogan in customer service are awesome!

Our site manager Matt was a real help and pleasure to work with. Even after we were moved in he would contact us and ask if we needed any help or problems. He has been a real blessing. This is our 2nd Del Webb home now. We bought one 8 years ago that was 5 years old in Indio California Sun City Shadow Hills. We did an add to that home and saw the great construction when the back was torn down and square footage was added. These homes are built very well. So when we saw during a road trip to Colorado the Del Webb in Lake Las Vegas we were intrigued as to the new designs and the lovely location around the Lake. We are so happy we moved to this lively, friendly community and the cooler weather compared to Indio! A move is uncomfortable but having the help of the sales staff and your construction manager leading you and through your build made it so much easier than we expected having done a major remodel years before in our other home. My the way our Indio home sold in 2 days! Del Webb homes are great investments for us picky seniors! ... More

Spencer is the best! He always shared his time to answer questions [many questions from me]. I believe he went above and beyond to check on the building process but also followed up after my move-in - solved an issue with nonworking light switch to checking on me prior to the current hurricane.

As we began the purchase of our new home the Sales person was very helpful in showing us homes that meet our needs and it was very easy to choose the right home for us. Through this process the foreman listened to all of our needs to address items we wanted corrected in our walk throughs. They were all addressed in a timely manner before we closed. The closing was made very easy through the Pulte online portal. We felt very secure doing the DocuSign to close on our home. After we moved in and got settled in, we noticed a few items that needed to be corrected. The doorbell didn't work correctly, and the kitchen cabinets needed some attention and adjusted. I filled out a request to have these items addressed and that very day I got a response. The work was scheduled and taken care of. I am very pleased with the home and the complete process of getting into our new home. I would certainly suggest anyone looking for a new home to consider a Del Webb home. ... More

Air Conditioning does not adequately provide cooling to Master Bedroom, Master Bathroom and Walk-In Closet. Large Holes left in the Garage Floor. Front Door not sealed properly. Piece of Trim cut to short in Master Bathroom which has left home exposed to Ants and other insects entering the home through Large Opening. Landscaping and Sod are Very Poor Quality for thr Price Paid for this Home. Large amount of Weeds were left present in Landscaped Areas at Time of Closing. Dead Sod was installed in yard. Some Areas did not have Sod installed at all.

I feel the quality of the finished product is less than the ideal presented in the sales office. Lots of little issues left to be taken care of. I believe this is due to the number of homes the construction manager, who did his best, has to handle. Also, very few union people on the job which is reflected in the issues. All that being said, we are in the house and enjoying it and the neighborhood. IMO many of the issues that arose during construction could have been avoided if the construction manager had fewer homes to manage.

Working with the DW Sales and Pulte Mortgage teams was very good. My Pulte mortgage rep, Danielle, was FABULOUS!! She worked FOR MY BEST INTEREST ONLY . . . which was so very much appreciated. The workmanship of the house seem rushed as numerous issues were detected at final walk through. Also, most ALL of the plants in front landscape have died. . . was not please at all with the response and care from their vendor, Kokopeilli.

Andrew took care of major issue right before closing. He kept me updated and was very helpful.

Overall i had a great experience buying the home, One negative thing i like to point out that the salesperson was too negative and and every issue ,in my opinion very minor, like change of paint color and change of closing date, raised was almost a major violation of contract.

Closing was efficient and complete

The sales person did not listen to my needs, I believe she is not longer with the company, as mentioned on my last review I paid $ 700 to upgrade the sanitary bowl and I got the ugliest bowl with wooden top that does not close automatically and already have a ship on it, the bowl that I wanted cost last then $ 250 at home depot The sprinkler is the worst, the plants & grass is dying and water runs twice a day on the wrong directions, what a waist of water & money Suggestion, when on last stages of completion you should allowed the buyers to review the house to check if there is any discrepancy’s The house is comfortable and the inside is well design ... More

From the start, Alison in sales was extremely helpful as we walked through the purchasing process. We were then introduced to the PM, Kyle for the build of the house. We developed a great working relationship with Kyle. From introduction to the completion of the project we were update weekly by email & photos. We are very pleased with the process and the house. The Pulte team made the experience very easy for us, The Home Owner.

Our experience started with Candee she was great with assisting us with information about our Del Webb home and going over things with us in the process of getting us in our new home. Ron was also wonderful with working with us to make sure everything was in working order inside and outside and around the house. Overall working with them was great.

Great experience with the sales team! Great experience with the options select team! So far, great experience with the customer care team! Quality issues include the painting team. There are paint drips that were never caught on almost every door in our house. It is unsightly and unnecessary for an experienced team of painters. Almost every door has “sticking marks” where the door was closed too soon after painting and got stuck. No information about cabinets was provided. We had a cabinet shelf fall from broken clips breaking China and injuring me. We reported it. Customer care came and looked at it. No response yet and no resolution to getting manufacturer info on weight requirements etc. the upgraded KA refrigerator is not what we expected in quality. Love the layout floor plan, love our options pics. Additional upper end options should be available in a 55 and over. Marble options in the baths would have been nice and commiserate with our price point. Many have more to spend on this and are willing to as this is most folks last home before any assisted living might occur. I would also recommend giving a painting option for white ceilings. The whole room one color and in grey, is a bit dismal. Given the price point of this neighborhood, the option selections need a boost and refresh. We love the community atmosphere and are enjoying the community center, pools, and spending time with our new neighbors. ... More

Allen, Nikki, Mateo & Debbie were wonderful to work with in my purchase, build, and follow up experience. Home was delivered quicker that forecast. Prices are the best in Florida.

We were overall satisfied with the purchase process. However, after signing the purchase agreement, we were pressured by the builder to close substantially earlier. Then, as we got close to the new close date, the builder let us know they wouldn’t have construction completed on time. We ended up with only two days between the final walk-through and the new closing date. This didn’t allow enough time for walk-through issues to be fixed. Now that we’ve closed, the builder has been somewhat slow in addressing these issue but they are getting done.

Slow response to correct defenses in the home

I went to settlement with nothing on my punch list. This is the third house that I have had built and by far it was the best experience I have had. Once construction started I was kept informed of all the progress. Ever contact with Dell employees was very professional. Overall great experience and I couldn’t be happier with my new home.

Mario and Andrew were both pleasant, efficient and professional.

Very poor fit and finish to interior and exterior of these homes. Pulte promises follow-up for fixes, but it's been weeks since we had response to requests for warranty repairs. Sales staff are poorly informed about what they are selling. Construction management is overwhelmed and non-responsive. Pulte business model appears to be to put homes up as quickly as possible and then turn them over to buyers to deal with the poor results. VERY POOR model for building a quality home. Finally, plans for amenities are now changing despite what was promised apparently due to unresolved politics between builder, county and state. BUYER BEWARE. ... More

The company needs to follow up on claims and try to improve quality of home by reviewing the comments and seeing if they are achievable to make a home flow better. They appear to want quantity not quality!

My experience during the construction process was very good.

Every detail of a new home upon purchasing is alacart and adds money to your bottom line. Homes are listed as a basic home without any of the features one sees in a model. Be prepared. Earnest money is double what most builders require. Be prepared! Having your own realtor is very helpful to look for hidden fees that might be negotiated.

First, you are buying a production home. Once you sign your structural contract with whatever options you have chosen there are no changes permitted at any price. Gee I want a porch. One day after signing you cannot have a porch. You can change and upgrade basic choices on selection day. However you are limited to what is determined for you. I want premium paint.NO! I want light dimmers NO. I want better appliances. YES up to the brands offered. The workmanship particularly trim work is sloppy. If you have a great construction manager which we did it will be pretty nice by closing and you will live in a beautiful area. ... More

I had a great experience with Pulte Homes, and they exceeded my expectations. Marc S. and David G. were the team members who helped me the most, and they always kept their promises and responded quickly to any questions or concerns I had. The best part is that Pulte's construction is excellent, and I am thrilled with the result.