Del Webb Reviews

The builder neglected details and was in a rush. Grouts in the bathrooms are barely there and rough. I wonder if the tiles will stay together much long and grout sealer was not even applied where the bathtub and floor meet and the grout is cracking from drying. Generally the workmanship is quite poor. I wonder what else I will notice later. And the doors are too big where the space is small; they hit together. Buying process was pleasant.

We were impressed by quality of building construction and responsiveness of staff.

There was poor oversight of the trades during the build. We found multiple issues that our construction manager did not find i.e. electrical, flooring, cabinetry, finish carpentry, etc. Pulte was good at responding to our concerns and attempting to rectify some but it was frustrating to continue to find so many issues from the pre drywall to the pre close walk throughs. We felt as though we had to be the construction managers of the build. However, we do love the community, but sorry to say, it just was not a good experience with the build.

Your warranty service sucks. You are more interested in avoiding responsibility and costs than satisfying your customers. Again, I could cite numerous examples but you really just don't care

So many problems. Closing set then postponed indefinitely without informing us. Appliances not hooked up. Final walkthrough never done. Promised cleanup never done. Garage door has been worked on but still awaiting part to complete repair. Sprinklers set incorrectly resulting in a $900+ water bill for a two week period. Driveway crumbling. At least the roof doesn’t leak. Yet.

Last August my wife was helping a friend find a place to move from Denver. They did a stay-and-play, and when my wife returned home, she said that she wanted to join the Del Webb SCHH community. In October we flew down so I could check the place out - and we signed on the spot. The selection process is semi-customizable, as there’s always a choice of small, medium and large within lot size, house size, and choice of finishes. We were happy with our choices, and how the house turned-out. Key to our satisfaction was our assigned construction manager who kept us informed every step along the way, and wanted to make sure things were perfect before closing. With Del Webb’s construction warranty, it’s better for them to fix things up front, rather than later. We chose to be the pioneers in a new major expansion of an existing community. We were aware that our adjacent amenity center would be completed about 18 months after our close - no problems - there are already six other pools in the community to drive our golf cart to visit. A year ago this was not on our radar; based on the features of this Del Webb community - we are excited about this new phase of our retirement. It was well worth the look. ... More

The rooms are so small as well

Caryn E was our sales representative and was with us through the entire process. We where relocating from the North East and she kept us informed on EVERYTHING

Salesman Marc, Pulte Builder reps David and Silvio...all did an outstanding job! Their customer focus, professionalism, and overall excellence made the entire experience positive. Thank you!

There were a lot of issues to work through

Great service from day one. All the Reps were professional and got the job done when they said they would. Outstanding service on all steps of the buying process.

We made best chouce for us and our situation. Warranty responsiveness has improved

We are pleased with our experience with the staff at Del Webb Oak Creek. This is our second experience with buying and building a home via Del Webb and its builder, Pulte Construction. The process to buy a lot, customize the home and build is challenging enough but the sales person was great at communicating from beginning to closing.

We had a beautiful Stardom home built. Allen was our sales representative and made it an easy decision, helped us out throughout the process and delivered what we paid for. Great build/construction manager, Jacob was there from the start and ensured everything was done, communicated well and built an incredible home. Gary the customer service representative is incredibly helpful and knows the business. Great Pulte Team and love our home.

Outstanding professional support from Lonnie throughout the building process and post closing. Lonnie has provided exceptional attention to even the smallest details while remaking responsive as needed. Every new build will experience some construction issues. It takes true professionalism to work those details to fruition.

From reviewing available lots and floor plans to the Design Center choices to weekly updates from the builder project manager through final inspection, the team was communicative, friendly, professional and very knowledgeable. We are very happy with our new home.

We love our new home. Great knowledgeable sales and construction team.

Due to unforeseen life circumstances I had to move quickly. With the help of the Pulte Team I was able to close in 3.5 weeks! Love my new home. They have been very responsive to any concerns, home is well built and comfortable.

Overall the house is OK, lots of issues yet to be addressed. Wish they would handle punch list issues within a set time frame, like 30-60 days after closing. I like the neighborhood and the amenities but the inside finishes do not align with the cost of the house.

Very poor interior painting and sheet rocking, cabinets very poorly finished. Eaves leak over front door.

Overpriced homes with poor quality workmanship. In addition, the builder is very poor in responding to and correcting issues.

It was not worth the price, very different from the models

While we rally like the community and the home design, we've had more issues than we would have anticipated for a home of this cost and new construction. While the basic construction seems to be of good/average quality, the finish and some of the materials (windows substandard (poor build and screens not well fitted), cabinetry faulty glue system, roofing system not executed to code (ridge vent), terrible HVAC drain design, concrete is poor - rust spots all over) were not of the quality expected. Trade work was of a poorer quality than expected as well as drywall and paint work is of mediocre quality and corrections have been challenging to get done. Insulation execution was inadequate (found to be a "dusting", and when "corrected" still less than required by code (based on certified home inspection after closing). On an upside, the home design in general is very nice and we like the layout and location of the home, but for the cost, this is not the standard we felt we would receive. Advise any buyers conduct extensive due diligence on materials/labor that will be used as well as any warranties to those materials and the overall home prior to purchase. ... More

I have built 3 homes and Pulte did many things very well. While my home is the smallest of the 3 I built, it may have the least attention to detail. But the most disappointing aspect has been the follow up to address quality issues is pathetic. After moving in, I was unable to flush the master bedroom toilet for a month. My lanai sliding door is installed improperly and allows insects to enter at will. The service request to fix was a joke almost as bad as the multiple plumbers it took to fix the toilet. Daylight shines through my garage door, energy efficiency blows. My first water bill was 6 dollars for potable water and 50 for 1x per week irrigation. Did I really need 42,000 gallons of reclaimed water to get my sod stabilized? If my neighbor wants to borrow a cup of sugar, we can just open the window and pass it over. Does a micro-lot require 42 thousand gallons of water to grow? Overall I am just OK with my home quality but I can fix Pulte's errors as they seem unable to do so effectively. ... More

I emphasize the efficiency of a Del Webb community