Del Webb Reviews

In a 55+ community, one would think all possible lines of communication would be available, especially, simple traditional phone conversations for those who are technically challenged and will not use a WIFI system. Unfortunately, the younger contractors and managers think that emails and video conferences should be the standard method of contact and have not yet understood their customers. Also, planning and schedules should be communicated and prioritized. The retired have the time to monitor and highly expect the agreements for timing to be maintained.

While we are still happy with our decision to build a new home with Del Webb (Pulte), the experience has been eye opening in terms of overall quality and the role the new home owner must play to push the builder to make things right. I am not a construction expert so why do I need to find things for them to fix? They have the expertise to see things that need attention.

The build team was very responsive thank you

We were pleased with the entire process from the beginning to the end.

Buying a Pulte Home at Del Webb was fast and easy. Siobhain was a superior real estate representative and exhibited knowledge and authority. She was great to work with and made buying fun. Corie and Amber were very helpful and efficient in making the loan process effective. They too were easy to work with. Pulte's Project Manager Josh was professional and personable; always available and helpful. The home is built well.

My review is mixed. My hopes were met with disappointment on many levels. Working with Tracy G at the sales center was everything I could ask for…10 stars! I financed with Pulte and that was an unending nightmare unfortunately. I have perfect credit, income, no debt, a huge down payment and documentation for everything yet had it not been for VP of processing Nick H. stepping in after 90+ days of torture, my loan would never have gotten done. He gets 10 stars and his team of processors and underwriters get 0. The level of workmanship and finishing on my new home is below expectations. Pulte cuts a lot of corners to save a few cents and the results become apparent upon move in. Jason S, my construction manager was my angel (50 stars for Jason). After I moved in and showed him the things I discovered he addressed the issues quickly and for that I am grateful. If you buy a Pulte home, my suggestions are 1) Don’t finance with Pulte unless you want your brain to explode 2). Hire an inspector to check EVERYTHING for your final walk through before you sign off. ... More

Our sales person was excellent. He was honest and forthcoming and shared as much information as was allowed. He went to bat for us and resolved an issue we found when the house was almost near completion. Our construction manager was of the same caliber. When he said something would be completed or corrected, it was done to our satisfaction.

We love our new home and the community, Our overall experience was very good until after we closed and the outstanding items have not been completed as promised in the 14 days.

Thus far, I love my home and somewhat disappointed. When I first visited the site. I liked it very much. There was natural vegetation which provided some privacy in the backyard. Upon meeting with Kenny, Construction Manager, at the site there was a worker destroying the vegetation bringing in topsoil for all the houses being built. Kenny said that the vegetation would be replaced. It has not been replaced! There was some damage done to the house while being built. I notified Landon and I wanted the items replaced and not patched. It was patched and not very good initially. It is still noticeable to me. So, trustworthiness… ... More

Very easy to work with.

The end result was very good, a few minor issues during the process. There are only two lasting negatives. 1.The inability to have the house oriented as desired, (front door facing neighbors front door instead of front door facing the ugly side of neighbors home replete with gas, water heater and other mechanical items), is undesirable, and seeming to be something that could be addressed without issue and clearly possible since my desired orientation exists elsewhere in the community. 2. Forced acceptance of undesirable design elements. a- Stepped kitchen wall cabinets instead of a straight run, b- Pull out garbage several cabinets away from the sink, c- limited options on range hood, d- using 9” and 18” cabinets on either side of the range hood instead of balancing them and using a narrow base pullout on the side of the stove to balance the base cabinets on either side of the stove. I found everyone I met during the construction to be friendly, eager to help and ,eventually responsive. ... More

The Home is Very Nice. Unfortunately it is for sale for health reasons.

Start to finish good communication from all parties. Quality products throughout. Only negative has been the finishing, i.e., wall board in garage not smooth, some paint drips, window sills with broken boards. These items will be addressed and I hope will be fixed.

The whole experience went smoothly, received assistance in closing electronically. The builder inspector and the warranty and customer care person were very efficient in the performance of their jobs. Overall, very positive experience.

Have had several issues since moving in which is to be expected, but the responsiveness from the subs leave a lot to be desired.

Two of the main criteria for our house selection was layout (floorplan) and a view lot. We got both with Del Webb at an affordable price. And the Red Center has more to offer than the other 55+ community we came from. The sales and design staffs help us through the entire process, and our quality manage has been a pleasure to work with.

Salesman was great, Pulte mortgage was terrible, we luckily were able to not need them! Workmanship is not so great, hopefully all gets corrected . Time frame of completion was earlier then expected.

I have a DEAD tree in my front yard and want it taken out, the hole filled and new sod put down. It's been DEAD since I moved in and no one seems to care but me. They said to keep watering it often even though I have a sprinkler system. I did but it is still DEAD.

Our overall experience was very stress free. Helder, our builder was extremely helpful. Jim, our Sales representative, was knowledgeable and professional. Christine, part of our Pulte team was also very professional

Difficult building process from long distance

Workmanship wasn't great. Had to repaint the interior walls and repair appliances provided with our home. Interior lightning and garage were subpar. Had to install several fans with lights to make it livable. Cabinets in kitchen were not the quality we expected and were not wide nor deep enough to store our kitchen items. Overall, we rated the experience in the middle as noted above.

Sales consultant and building manager were highly responsive to my questions and got back to me in reasonable time. My home is beautiful and I look forward to building many happy memories.

Overall, we like our new home. However, there are still some issues unresolved over a month after closing. We moved into our home, expecting several issues to be repaired/resolved. Thankfully, many of those issues have been repaired/resolved quickly, but there are a few major issues still remaining and without a defined plan for completion or our satisfaction. If these are resolved over the next few weeks, I will raise my review. For now, we are not yet satisfied customers.

Pleasant experience from begining to end. Perfect move for us thank you Del Webb!

Pulte / Del Webb. The jury is out but I can tell you that Pulte does not have a great reputation in this Del Webb subdivision. Pulte uses sub-standard contractors and the attention to details in regard to workmanship is bad. Maybe things will get better but my “not impressed” meter is not registering right now.