Del Webb Reviews

Great sales staff & Construction Personnel with Fast closing

The house was completed on the day estimated 4 months in advance and that really helped with our move and selling our other home. My experience after moving in has been good with warranty issues. Easy to set up a ticket and get a date for the service to be done, but it takes quite a long time to actually get the people here to do the repair. We love the house!

Everything was fantastic during the purchasing and building process. The only issue we had was a lack of details when finishing the house. For instance, uneven cabinets, crooked handles, paint on hardware, floors and grout that we had to clean off after moving in. When one contractor did their job, sometimes they would damage something that was not originally damaged. Everything so far is being fixed though.

Starting with the sales process at the model homes with John, throughout construction process with James, we were very pleased with our Pulte treatment and results.

All went well. Good response on any repairs.

Our Field Manager Ben was very inflexible and not accommodating to any requests. A light was not centered off the windows in the dining room by 6” and that is where anyone would want a chandelier to go. He said, “it’s according to the plans and we can’t deviate from the plans.” I had to pay to have the light moved so it would be centered over the table. Even though all the windows are off on measurements when trying to order blinds by 1”-2” from top to bottom.

Our home was completed in time as promised. Minor problems have been identified with schedules provided for repair/replacement. We are very happy with the response from Pulte and look forward to a long satisfied relationship.

Basically the house is sound and well built. Materials used are really low end, particle board siding rather than Hardy Plank, all interior trim is paper composite rather than wood, paint cheapest that can be purchased

Ian was an amazing salesperson. Professional and responsive. Jamie was an excellent construction manager. Very thorough. I loved the design suggestions from Prya.

As is the case in any large purchase, there are issues that come up. The resolution of these issues is what differentiates Pulte from the rest of the pack. I was very impressed by Madina's commitment to resolve and advocate on our behalf to work out a solution that was mutually beneficial to both parties. In addition, there were supply chain issues with our floor and we needed to change the floor. Another floor was chosen and even though the new floor was an upgrade and more expensive, we were not charged the difference. Pulte is a company that demonstrates appreciation of its customers! This is very rare today... ... More

Overall a positive experience. A few nagging issues, one electrical that I can't seem to get fixed.

Construction and closing was on time. Interaction with the building process via the project manager was a smooth process, the process along the way was well communicated from the mortgage process, to the final closing was as advertised and exactly on time. Quality of the home built was to may satisfaction.

Fabulous experience with both Dean (Project Manager)and Ralph (Customer Service Manager). Both went above and beyond in helping us with questions and concerns. Their response time was unbelievably fast and consistent. They made the experience wonderful. We are grateful to have worked with such terrific representatives from Pulte.

The builders were very communicative and responded to my questions and needs whenever I contacted them.

Good Builder to work with

Exceptional follow up on a couple of small issues post closing. From initial sales meeting to closing to post closing every employee has been very responsive, respectful and highly professional.

Due to the quick sale of our home in NC, we were in need of a home quick ! Robert and the sales crew were very helpful and efficient, allowing us to move in to our new home in SCP within a month of of our sale.

NEW NEW NEW NEW NEW

The Pulte home buying experience had both bad and good points. Good relationship with Sue G when making the decision to purchase, somewhat good experience with Alex, title company kept changing workers and hard to get them to respond to my questions (in their defense I later learned they had staffing shortages) and Angelica , the construction person in charge of building my house tried to keep me informed as to the progress while I was living in CA. My only disappointment was the damage done to the kitchen cabinets between the first walk through and the final walk through. It shouldn’t have happened. ... More

I really like all the light and space.

The buying process was fantastic!however the number of defects in workmanship after closing began to show up frequently. Some have been repaired by Pulte, some have not, including a large chip on the bathroom sink top.

I've had no major problems, and the small ones were taken care of promptly by the crew.

Pulte is a massive national builder so don't expect to make a lot of changes once you lock in with your design. They are very upfront about not making changes and they thoroughly walk you through every item to be certain you get exactly what you want. If you change your mind later your out of luck and can only blame yourself. The sales team is very good at explaining and documenting every single phase of your build process. I had Scott at the Bellwether development and he went way above and beyond to make it an enjoyable process. Once construction starts Daryl takes over with the actual construction. He is super knowledgeable and knows every single inch of your home and will explain any question you may have. Overall all the Pulte people are very helpful and friendly. They make you feel like you are working with your own private contractor. As far as the community there is nothing better so keep in mind you are really buying into a lifestyle. I can't put an exact number on that, but for us it's worth maybe $20,000 over a standard neighborhood. Once you live in a Del Webb you will understand. All your neighbors are here for the same reason so get ready to be waved to by every person you see. ... More

We love our floor plan and the community. After closing we discovered numerous problems that should have been identified and remediated at their inception. The warranty team was very responsive and all the problems were resolved to our satisfaction.

Good homebuilder but do your due diligence and pay attention to detail. They were very busy and you need to check to ensure you get all that you are paying for.