Del Webb Reviews

We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues

Not going to lie, buying a new build can be very stressful. you think it will be easy because you get to pick what you want but that is the hard part. Upgrades are not cheap other builders include things this builder does not and vice versa. Highly recommend having an inspector come with you with each walk-through you will miss things and after you moved in it takes a bit to get things fixed if needed or if even whether it’s determined part of warranty or not. But overall the house is pretty, would prefer a different lot but of course everything cost more. The community is great and overall so far Del Webb has been accommodating. ... More

The hvac system had issues with the heat and after they fixed that the air conditioner didn’t work now it is just noisy. The drywall and painting team has been in to fix several places and then paint. The landscaper did a poor job in the back yard.

For the most part working with Pulte was a good experience. However, we were never informed about the location of support posts in our finished basement. Now there is a post/column 3 feet from the center of the stairs. Very poor planning and very unattractive and the people we’ve talked to say it would have been easy to move this post a few feet away. At closing we agreed that there were 5/6 issues that still needed attention: 1. Our contract states the the cold air vent which is high up in the entryway would be moved down closer to the floor. 2. The screens in several windows do not fit properly along the bottom. There’s a gap where insects can easily get in. 3. Our refrigerator is still not installed. 4. The master shower door is not installed. 5. A spot of crown molding needs sanding and repainting. The furnace room and sump pump rooms were never cleaned up so we have had to remove debris left by the workers. We understand that our addition has a number of houses that are in the final stages so the contractors are busy trying to finish all these properties but it is now 5+ weeks since our closing and none of the above issues have been resolved and email, calls and texts go unanswered. It’s a beautiful and well-maintained property so the lack of attention to the above issues is disappointing especially since our house is over 4000 sa.ft. and has upgrades throughout. ... More

I love the floor plan of my home, though some of the workmanship was shoddy and messy. For example when the tile flooring was laid, the tile guys taped down thin cardboard to protect the tile & grout. The contractors, after the tile guys, removed the cardboard and made a mess of the flooring throughout my home. I had to hired a company to clean the tile and the concrete outside the home.

.....great staff ......real effort to please the client....

A REAL BEAUTIFUL COMMUNITY !!! Michelle our sales person was excellent. She was always there. If we had any questions during the build process she answered them. She was so polite, understanding and very professional. Our site manager Mason was on target also. He kept us updated every week with emails, phone calls and pictures. NOW THE BAD !!! Our walk through punch list has not been addressed to our liking. We are still waiting for things to be done or items to be received. We are promised results but none are being granted. We are living in our house now for over six weeks and only a few things have been done. We realize there are some supply issues but other items can be resolved with a little more initiative. The workers are very professional and respectful. We just wish they would show up on time with the right items to be fixed or installed. ... More

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.

The overall purchase and closing was great. No issues at all. The overall home and the build is not the same experience. The structural portion of the hoe was solid. The cosmetics of the home and workmanship was not as expected. Very disappointed in the cabinets damage and the paint and sparkling job.

Very communicative with me as prospective owner.

The overall quality is the best. As with any builder, there are finishing issues they respond to attentively.

This is my fourth Pulte home. The homes are being built too quickly and the attention to detail is lacking. I had my own inspection after closing that revealed several issues with the home. Specifically the attic and roof. Areas that cannot be seen by the home owner.

Our closing date was pushed back 3 times. Poor communication with requests and issues. Overall the house is fine, about 18 items still need to be addressed.

The homes in the Del Webb communities are a great value

Promises about projected move-in date were kept. After moving in, anticipated, expected problems, such as ‘settling’ of the building structure causing doors to no close properly in their frames have been noted after six weeks. Del Webb predicted these, and now it is the important to get them fixed.

Day of closing our field manager supposed done couple of things for us after we close on Friday and before we got back on Monday and never did. Than when we brought up to the customer care person he ask and said he did not say it. Very disappointed ! PS still waiting on our refrigerator

6 weeks into home and several issues from items not completed to items being temporary and not yet replaced. most are what I would call simple and should never have happened. yet, they still haven't been completed as of this date.

You need to fix issues faster. Currently this is totally unacceptable.

The process was 99% positive. During final walk thru there were several things not completed and missed. Made a mistake after our construction manager asked to sign off even though not 100% then the next day got an email from him asking for a good review, we did. Then still waiting to get things fixed. Dishwasher was not hooked up at all. So I had to do it myself…. Door from garage to laundry room was missing a seal so bugs have easy access, had hire a exterminator…

The small things that was pointed out from the walkthrough was not repaired.

Love the home we bought.

The buying process has very much improved, however, the overall quality of the workmanship is not comparable to the process or the price. After having the opportunity to now closely, physically view the finished product, I'm finding a disappointing lack of attention to detail. I concede that I'm confident the dwelling itself is structurally sound, but the devil is always in the details. It's the small things that count like thoroughly covering the newly installed floor while painting to avoid speckling, or having professional cleaners actually clean up the unavoidable settlement dirt of construction upon completion, or insuring the caulking of gaps and holes that allow bugs to enter--simple, but telling. That said, the saving grace is the community itself at large. The people are great and the grounds are beautifully managed to say nothing of the plethora of organized activities and events. It's a great place to live! ... More

Sales reps and initial customer service were great. Recent follow up by customer service not so good.

On August 29 I sent Pulte a repair request on 11 issues. No response. I submitted a lanai screen request to HOA on August 10. Still no response. It should not take this long for a simple matter.

The home buying process is rather easy. It is trying to get things fixed that were noted on the walkthru that have not been completed.