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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9512 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9512 Reviews

Star Rating Breakdown

5 ★ 4333

4 ★ 2341

3 ★ 1598

2 ★ 768

1 ★ 471

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

New home

  • Michael L.
  • Verified HomeBuyer
  • February 10, 2026
  • Okatie, SC

The craftsmanship wasn’t all that great. It seems like the building of the house was rushed

Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the craftsmanship and that the home felt rushed. That’s not the standard we aim to deliver, and we take concerns like this seriously. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Slow Response Times on Repairs

  • Kimberly V.
  • Verified HomeBuyer
  • February 10, 2026
  • Buckeye, AZ

This is my second new build. Very slow response time on repairs. They will not do repairs on issues found after final walk through. Now I have the bathroom countertop that has scratches we didn’t notice at the walk through they will not repair. The same on the granite on the kitchen countertop that was brought up at the walk through but now are saying that’s normal. The countertop looks dirty covers in water spots and smudges. All they did is sent the cleaners to reclean but still looks horrible. Now I have to pay to have it replaced. Ridiculous. It’s been two months still waiting ...

Del Webb responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the delays and your frustration regarding the countertops, appliances, and plumbing concerns. This is not the experience we want for our homeowners, and we understand how disappointing this must be. We would like to help resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 2

Trustworthiness 3

Responsiveness 2

Production House...Don’t expect more

  • Anonymous
  • Verified HomeBuyer
  • February 10, 2026
  • Milford, MI

You really need to develop an extensive list of questions. The sales agent will reveal only what they have to...and the sales process is somewhat deceptive from our perspective (they don’t answer some things straightforwardly, they keep selling after your contract...for instance..nobody mentioned painting the garage... until we met with the construction manager...well down the process...he sold us on it). We’re glad we painted the garage...but it should have come up 6 weeks earlier. There were several things like that. Flat work is bad (many cracks in basement (less than 2 months in). ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your experience were frustrating, particularly regarding communication during the sales process and workmanship concerns. This is not the experience we strive to deliver, and we want to ensure our leadership is aware of your experience. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 5

Top notch on all fronts

  • Phyllis L.
  • Verified HomeBuyer
  • February 10, 2026
  • Westborough, MA

From initial visit to the sales office , new construction, through two months of actual living here my experience has been excellent . The personnel at all levels…. Sales people though construction contacts through law firm for closing through person doing warranty work …… all very professional and helpful and knowledgeable. Great communication has bern a highlight as well as timely responses. I once saw a placard that said complexity is the mark of mediocrity, but simplicity is the mark of genius. Del web has exhibited the latter… keeping things easy to navigate, well organized, with ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear your experience, from sales through construction, closing, and warranty, has been professional, organized, and easy to navigate! It means a great deal to know our team’s communication and responsiveness made a positive impact. Thank you for choosing Del Webb and for being part of our community! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Homeowner

  • Anonymous
  • Verified HomeBuyer
  • February 10, 2026
  • Bradenton, FL

Stay away. They keep lying about the Amenity Center. When we bought, they said it would be completed by mid 2026. Then they said late 2026. Now they say late 2027!!!! The temporary one they set up has already been outgrown and people are avoiding it. Every resident here is very angry about this.

Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the amenity center timeline. We understand how important community amenities are and how disappointing delays can be and will be looking into this further. ^KH delwebb

Total Score 2

Quality 2

Trustworthiness 1

Responsiveness 2

Not great

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2026
  • Immokalee, FL

Closed on my home in December and 2 months later we are not able to live in it. Problems with every trade that participated in constructing this home. Terrible workmanship in all areas.

Del Webb responded:
We’re very sorry to hear about your experience and understand how distressing this situation must be. The concerns you’ve described are not acceptable and are not the standard we expect for our homes. We would like to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 2

We love our new home!

  • Anonymous
  • Verified HomeBuyer
  • February 07, 2026
  • Richmond Hill, GA

Of course there were some issues to be addressed along the way in the building process. We are happy with our selections and quality of flooring and tile. Now there are a lot more backsplashes to pick from which is why we did our own. There’s an easier way now to pick out exterior color. Glad Pulte makes improvements. We wish there was an option to have the trash container outdoor storage area built with the house. A pain to do it now really. Overall experience is great and Heartwood Savannah location is amazing.

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear you’re happy with your selections, flooring and tile quality, and that you’ve seen improvements in design options! We also appreciate your thoughtful feedback on outdoor storage and will share it with the team. We’re happy to hear your overall experience has been great and that you’re enjoying the community! ^KH ...

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 5

NEW CONSTRUCTION RESPECT

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2026
  • Winter Garden, FL

UNLESS YOU COMPLAIN ABOUT MESS ON HOMES BEING BUILT NEXT TO YOU NO ONE CARES, YOU NEED TO COMPLAIN AND GET UPSET FOR THEM TO HAVE RESPECT FOR HOMEOWNERS THAT MOVED IN AND HOMES NEXT TO THEM BEING BUILT, MESSY AND DIRTY AND IT DEFINITELY SHOULD BE A BETTER EXPERIENCE!!

Del Webb responded:
Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating ongoing construction conditions can be. We’d like the opportunity to address your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 3

Our new Delwebb Rocking K home

  • Michael F.
  • Verified HomeBuyer
  • February 06, 2026
  • Tucson, AZ

The sales person was very helpful. The superintendent was very thorough and attentive to detail. We love the home, amenities and the neighborhood. The builder did a great job. However, the HOA has been miserable to deal with. There is no communication, poor response time, a substandard web interface for processing payment and requests. The architectural review committee is even worse, if that is possible. Had I know about the HOA and management company, I probably would not have purchased here.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear the sales and construction teams were helpful and that you’re enjoying your home, amenities, and neighborhood. We’re sorry to hear about your frustration with the HOA and communication, and we appreciate you bringing this to our attention. ^KH ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

the most frustrating and downright non-trustable building a home experience I have ever been involved with. salesman essentially disappeared after contract signatures ink had dried. MIA! No updates, spec houses given priority over contract houses in build

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2026
  • Okatie, SC

DO NOT TAKE any Del Webb answer at face value. Constant vigilance of their actions is mandatory by the buyer. Blue tape items were not fully completed even though they were stated complete. Pre-closing inspections should be done by trained inspectors (my mistake) and should take at least a half day. Buying quality surveys should never take place 1 -2 days after closing. Earliest should be minimum of 30 days. Successes and faults can not be properly assessed after 1-2 days.

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We’d like the opportunity to review this further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 1

Responsiveness 2

Del Webb is one of our favorites and it would be yours too if quality is important.

  • Maria M.
  • Verified HomeBuyer
  • February 05, 2026
  • HENDERSON, NV

Our experience with this home purchase was one of our best from the sales team on up. If things needed attention, they were quick to respond and our questions, no matter how important, were answered promptly.

Del Webb responded:
Thank you for sharing your feedback with us. We’re thrilled to hear Del Webb continues to be a favorite and that the team provided responsive, attentive support throughout your purchase! We appreciate you choosing Del Webb! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Great Build On Beautiful Lot for Retirement

  • Robert S.
  • Verified HomeBuyer
  • February 05, 2026
  • Saint Johns, FL

We enjoyed working with everyone we encountered with Del Webb and Pulte. From the sales person to the design consultant, to the construction manager, each person was professional, friendly, and accommodating to our requests. We would recommend others to purchase from Del Webb.

Del Webb responded:
Thank you for sharing your experience with us. We're glad to hear that you had a positive homebuilding experience with us! It's wonderful to know that all of our team members were professional and accommodating to your needs! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

New home at Del Webb Sunbridge

  • Anonymous
  • Verified HomeBuyer
  • February 04, 2026
  • Saint Cloud, FL

Overall, the whole process from visiting the model homes to actual moving in to our home was a very rewarding experience. We chose alot of upgrades to the house. The quality of the workmanship, details were excellent. The entire building team, inspectors were thorough at their job. We received weekly updates on our house throughout the entire process. There were minimal issues or problems and whatever issues there were , they were fixed efficiently. Our recommendations are : need to include niches in all showers. Need to improve the quality of the paving stones in front of the house. ...

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear the process was rewarding and that you were pleased with the quality, communication, and how efficiently any issues were handled! Also, we appreciate your thoughtful recommendations regarding shower niches and paving stones and will be sure to share them with our team. Thank you again and congratulations on your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall enjoying our new home

  • Richard R.
  • Verified HomeBuyer
  • February 04, 2026
  • Tucson, AZ

The buying process was good. We had an inspection prior to closing even though it was a new build. Glad we did, found issues ranging from, needs to be taken care of now to touch up paint like issues. We felt like we got a very good price for the home. Our main issue is, we were told of a few minor things when we did our walk thru after closing that still have not been resolved. We also had some tile issues that are in the process of being addressed but its taking a while. They needed to purchase a box of tiles, two plus weeks ago and we haven't been contacted as to when the tiles and ...

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear the buying process went well, the inspection was helpful, and you felt confident in the value of your home! We appreciate your patience as the remaining items are being addressed and will share your feedback with the team to help improve follow-up and timing. Thank you again and we wish you the best in your new home! ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 3

Not the best

  • Anonymous
  • Verified HomeBuyer
  • February 04, 2026
  • NEW BRAUNFELS, TX

The builder seems to have a strategy to do the lease amount of quality building that they can get away with. If the buyer doesn’t find a problem neither will the builder. The buyer will finally get tired of trying to get things done right and just accept what they get and move on.

Del Webb responded:
Thank you for bringing this to our attention. We’re sorry to hear you feel this way and appreciate you sharing your perspective. This is not the experience we want for our homeowners, and quality and follow-through are very important to us. We’d like the opportunity to review your concerns further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 2

Responsiveness 1

Don’t buy a Pulte home in Sun city

  • Joseph H.
  • Verified HomeBuyer
  • February 04, 2026
  • Georgetown, TX

Terrible workmanship. Quick dry concrete and mortar is used. After it rains an ugly white stain will appear on the foundation and mortar. Builder not responsible. Bowed walls, missing texture on corners, shelf in laundry room missing, sloppy painting on doors, sprinkler head in neighbors yard. I ordered a brick based on an existing house. The bricks on my house have divots/holes. The house I based my brick decision on does not have holes. My house looks like it’s 100 years old and was in a war zone. DO NOT BUILD A DEL WEB PLUTE HOME! You’ll regret it.

Del Webb responded:
Thank you for bringing this to our attention. We’re sorry to hear about your experience and the concerns you’ve raised regarding workmanship and finishes. This is not the impression we want our homeowners to have, and we take feedback like this seriously. We’d like to review your concerns further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 2

Responsiveness 2

Construction of new home.

  • Robert P.
  • Verified HomeBuyer
  • February 04, 2026
  • Columbia Station, OH

Pulte Builders did a nice job in the construction of my new home.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you’re happy with the construction of your new home and appreciate you choosing Del Webb. If you have any questions or need assistance in the future, we’re always happy to help! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Professional, Competent, Communicative

  • Deborah T.
  • Verified HomeBuyer
  • February 04, 2026
  • North Myrtle Beach, SC

Pulte has process, enabled via various communication channels, that enables an engaging and productive partnership between sales, design, construction and buyer to navigate and coordinate the entire project. The people were professional and terrific, the execution was on point, and we enjoyed working with Pulte to bring our new home to life!

Del Webb responded:
Thank you for taking the time to share your feedback. We’re delighted to hear that our process and communication helped create a smooth, collaborative partnership throughout your homebuilding journey! It’s wonderful to know our sales, design, and construction teams delivered a professional experience with strong execution. We truly enjoyed working with you as well and appreciate you choosing Del Webb to bring your new home to life. If you ever need anything, we’re happy to help! ^KH ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

Great Experience and Wonderful Follow-up!

  • Lauren R.
  • Verified HomeBuyer
  • February 04, 2026
  • NEW BRAUNFELS, TX

I just had a home built in the Del Webb Veramendi community in Texas and couldn't be happier with the process. Cody H was my construction manager and he kept me up-to-date on all the different phases of the build, which was much appreciated since I was in Michigan! Now that I've closed and moved in, he's been a big help with follow-up instances of learning about my home....like how to prep the home for a freeze or where the 220-breaker box is. I think I'm going to love it here!

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear how happy you are with your new home and that the building process went smoothly, even from out of state. It’s wonderful to know Cody kept you informed throughout the build and continues to be a helpful resource as you settle in! Welcome home, we hope you love living here for many years to come! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Review.

  • John C.
  • Verified HomeBuyer
  • February 04, 2026
  • Melbourne, FL

Heather W our sales person and Manny our construction manager with the highlights of the process. Professional, seemed to be available anytime to answer a question and if they did not know right away they would get back in a timely manner. These two individuals represented th company and themselves as true professionals.

Del Webb responded:
Thank you for taking the time to share this feedback. We’re so glad to hear that Heather and Manny made such a positive impact throughout your process! Their professionalism, responsiveness, and dedication are exactly what we strive for, and we’ll be sure to pass along your kind words to them and the team. We truly appreciate you choosing Del Webb! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Truly great, experience. LANCE was truly exceptional in every possible way, and still is. We truly like the quality of our new home, it is actually a joy to sit in it and look at it and realize how absolutely well done the construction was.

  • James C.
  • Verified HomeBuyer
  • February 03, 2026
  • Okatie, SC

A truly great experience, LANCE was exceptional, in every possible way, now that we’ve moved in after the sale, he still is standing with us beautifully. Emma, our sales liaison person did a really fabulous job as well as Donna the decorator liaison, and everybody along the way The build was well done, executed in a timely manner, the quality of the construction is truly exceptional, and the fit and finish inside is showcase level Everyone all along the way has been very accommodating, and it was a very positive and joyful experience.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that your experience has been such a positive one! Lance, Emma, and Donna will be so happy to know their dedication made a difference for you—especially hearing that the quality, fit, and finish of your home exceeded expectations. We’re grateful you chose Del Webb and wish you many joyful moments in your beautiful new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Del Webb Columbia Station

  • Gail M.
  • Verified HomeBuyer
  • February 03, 2026
  • Columbia Station, OH

We are unhappy about the $967 tax bill from Lorain County and the electric bill is extremely high. We lived there only 3 weeks and 5 days because we are in Florida for the winter months.

Del Webb responded:
Thank you for sharing your concerns. We understand how unexpected costs like property taxes and higher-than-anticipated utility bills can be frustrating, especially when you’ve only been in the home a short time. Property taxes are set by the county and utility charges are managed by the service provider, but we appreciate you bringing this to our attention. If you’d like, our team would be happy to review your situation and help point you to the appropriate resources for additional clarity. ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Bluff scenic view

  • Robert A.
  • Verified HomeBuyer
  • February 03, 2026
  • Mesquite, NV

My Del Webb home is very well insulated and the air/heating unit is quieter than any house I have owned. They put the overhead unit in the center of the house. Making the ducts all close to the same length. Even the standard faucets are of decent quality. Home seems large for a 1700 Sq foot plan. Overall very happy with our purchase

Del Webb responded:
Thank you for sharing your experience. We’re happy to hear that you’re enjoying the comfort and thoughtful design of your home, from the insulation and quiet HVAC system to the efficient duct layout. It’s great to know the quality of the standard features and the spacious feel of the floor plan stood out to you! Your satisfaction means a lot to us, and we’re thrilled you’re overall very happy with your purchase. If you ever have questions or need assistance, we’re always happy to help! ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Easy

  • John C.
  • Verified HomeBuyer
  • February 03, 2026
  • North Fort Myers, FL

This experience was thoughtful, painless and priceless. Great people. Great value. Great fun.

Del Webb responded:
Thank you for providing feedback for us. We’re thrilled to hear your experience was thoughtful, painless, and enjoyable! Our team works hard to deliver great value and a fun, positive homebuying journey, and it means a lot to know that came through. If you ever need anything, we’re happy to help! ^KH ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

Donna

  • Randolph J.
  • Verified HomeBuyer
  • February 03, 2026
  • Sun City, CA

We’re at the beginning of the project, and they treat us like we are long time residents

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad the team has made you feel welcomed and supported right from the start! Congratulations on your new home, let us know if there's anything we can do to help better your experience! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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