Del Webb Reviews

We received up to date communication from our Pulte builder superintendent on a weekly basis. He informed us of what was done each week along with pictures. We are very happy with our home in Del Webb.

Finish work could be described as shoddy at best. Baseboards and paint have been an issue, including paint topcoat missing in places, drips in paint from clogged sprayers, overspray on the baseboards, pinholes in grout throughout the home, chipped, broken tile and countertops installed and tried to be covered with grout or glue, chipped cabinet left with mismatched paint to cover it. Bathtub with crack defect installed, missing screws in front door. Mismatched seam color in countertops. Our list goes on and on. Luckily we have an awesome Customer Care Manager that is working with us to resolve these issues. We’re looking forward to getting all these things taken care of, but it’s taking longer than expected because of the coordination between subcontractors. ... More

Michael was responsive to all our calls with concerns and questions. He was professional and listened to everything we had to say. He also was very kind. He met all our needs. I would highly recommend him. He’s a 10 out of 10! You have a great employee!

The experience overall was good. Once closed I had some cosmetic issues that I was told need to wait till my end of year review, which I felt could have been easily taken care of. Also during the sales process I made my salesman aware as well as the building supervisor of me bringing a freezer for my garage. The movers delivered my freezer and plugged it in. Apparently it was not a designated outlet nor was one installed in my garage. The hot water heater was on the same outlet and I lost all my food. There was no sort of compensation to help recover the cost of my food items (highly disappointed) . I expected my salesman as well as building supervisor to make sure what was needed for my freezer was provided. I am not a electrician, so I would not have known about specifications. ... More

My builder Mike was always available when I had questions. He kept me up-to-date on the process. He gave me suggestions. He found issues even my inspector. My house came out beautiful and I’m thrilled to be here.

Mortgage process was extremely tedious and discouraging to the point I almost cancelled my contract.

This all started with a visit to Del Webb Heartwood we were greeted by Victoria who welcomed us and made us feel right at home she was very pleasant and professional took her time answering all of our questions and concerns gave us detailed information about the community and the surrounding areas we could tell that this was the place for us to be. Once we made the decision to go ahead with purchasing our home we met with our construction manager Aaron who was extremely helpful and knowledgeable about his craft and was always available for any concerns his communication skills were excellent we were provided weekly updates on the construction process he was always available for any questions or concerns responding quickly and addressing them in a timely manner. The quality of the building process and materials was very high. We’ve been in our home for about 6 weeks now there have been some minor issues that have been resolved in a timely fashion customer service has been very helpful and always follow up with the work being done and to our satisfaction. We’re very pleased with our decision to make this community our home. Highly recommend taking a look at this community. ... More

I am very pleased with the Del webb life style; however, (1) HOA rules should be explained prior to purchase not 2-3 weeks after moving in (2) the quality is less than average when you consider that most of the buyers are used to custom building a home, (3) at the pre-closing you most sign that the home is a100% or you cannot close ( it had and still has issues), (4) getting warranty issues answered (must less fixed is a slow crawl with little response), (5) I have a list of 14 things that need to be fixed (they have completed 1 and 1/2 way completed another). I do understand that they are beginning to schedule in person follow ups with owners at this time. I look forward to getting my warranty concerns fixed. ... More

The initial experience with the realtor Bridget was very favorable and she was very accessible. Our construction manager kept us posted on each step. My disappointment was with the mortgage process with Pulte which was traumatic. There were no instruction manuals for the appliances. When we did have a problem with the dishwasher/garbage disposal it took 3 weeks for plumber to come. In an over 55 community, I was surprised that I had to put in safety bars in the bathroom and pool which should have been standard.

Tylor our home building manager was extremely helpful. He went the extra mile to make sure my wife and I were comfortable with our home purchase. Answering every question we had and walking us through the home explaining the different components of our house.

Our builder, Dylan, was great to work with. He was very thorough and responsive. Our sales person, Mark, is also great. We are having issues to get connected with the services available at the clubhouse and working with First Service Residential. Part of the issue is that Pulte Mortgage did not include my wife when they submitted our information to FS Residential which is making it difficult to get her signed up for the training. We have a call into Pulte Mortgage to see how to get this corrected. A similar issue has also resulted with the bank now handling our mortgage as one again my wife was omitted for access. ... More

Mark was very responsive and kept us informed of house build stages. Always answered our questions quickly. Made home buying process very easy to follow

Our house is a solid build but over priced. The build process was efficient. We were unhappy that we were not allowed to change any of our choices even less than 24 hours after we made our initial selections.

My experience with purchasing a Del Webb Pulte home has been phenomenal. Every staff member from construction, front office sales to mortgage lending have been supportive and attentive. I felt like I was there only client.

Great experience from sales to close

From beginning to end the process of buying at Dell Webb was extremely easy. The people who were friendly professional, and gave me a warm welcome. I enjoy living here.

Outstanding sales person, terrific construction manager, and very good after construction support

Both Jason who is our project manager and Scott who was our sells person were great to work with and we’ve had no issues at all .. the house is great!

There isn’t much good to say. 55 and older community that has steps, crappy work, and products in the home. I could go on but I won’t because you don’t care.

Josh our construction manager went above and beyond during our walk thru. Fixed small details that made a big difference to us. Very impressed with his customer service.

The purchasing, closing and move in process was exceptional. Everyone was very friendly and helpful. The only negative is working with PULTE Mtg. Co. The entire process of getting mortgage approval was horrendous. The mortgage payoff process was the exact opposite. That went smoothly and we were walked thru the process by one of the PULTE people.

Your buying a lifestyle, not a custom, or quality home! Lifestyle is a ten, quality of painters, electricians, skilled labor is a (1) Embarrassing finishes!

Thus far, I have been very pleased with the entire building process from start to finish. I appreciated how I was kept informed throughout the build, not only with updates, but with accompanying photos of the home. Now that we are settled in, Pulte has been very responsive and quick to address some of the minor post closing issues that have arisen.

from the beginning I was pleasantly surprised. Bob was great to work with and kept me up to steam until Trevor took over. I'm not sure if I was just lucky with the people that handled my buy/ build but they were awesome. If you read this review and can request your people ,, there's your go to guys.

Pulte mortgage had our loan for a month, than sold it to a company we’ve never even heard of! That’s ridiculous, we trusted them with our home buying process because we thought they were an outstanding choice, but we found out after making our first house payment, they just needed us for their numbers and then sold us to the highest bidder! Not happy and considering refinancing with our credit union like we originally planned now! Del Webb is awesome, it’s Pulte we have the issue with! Winnie took great care of us and the rest of the Del Webb staff as well!