Del Webb Reviews

I could not be happier with my experience. My sales person Ian was professional, efficient and helpful. The design center made everything easy, as did Pulte Mortgage. My construction manager Crandall was the best. Love my new Prestige home.

Picking out your new home and lot was made easy by Janice in the sales office. She is defiantly working for you as a buyer. The building process is well organized and building superintendents like Craig keep a close eye on the building process. The real draw is all the activities that are available and the closeness each individual neighborhood. Each neighborhood is broken into blocks where neighbors get to know each other. If you are board it will be your fault for not joining in all the activities that are available. The fitness centers are amazing, pools, hiking trails, 25 - pickleball courts, 3 golf courses with a new 9 hole course coming. Golf cart accessible community with sidewalks for miles, restaurants, banking, corner grocery store, church, Walgreens and much more all accessible. Bingo, concerts, dancing, all type of hobbies are also available. A great place to get back in shape and make new friends. ... More

On the sales side we had a serious issue with our salesman wherein we requested no futher communication with him. Never heard from the useless district manager although he was aware of the issue. Construction managment was terrible. Over Promise and underdeliver was the norm. There was no earned trust. I was told things were done and they weren't. Blatant lying. There was no supervision of the subs with no standard for quality workmanship. Construction managment accepted garbage as long as there were no compliants or no one picked up the defect. No one cared. It was an absolute clown act. As little as possible was done. It was very disappointing. Quality Control review was a joke. It's just a marketing tool. ... More

We had great experience with Pulte and the Del Webb team. Our sales agent Beth H was excellent. We told her what kind of home we were interested in and she showed us a couple of homes that were in the process of being built besides the models. We texted her several times during the sales process during the build. She always answered, even after normal working hours. Our construction manager, Jackson M. was also outstanding. We were always kept in the loop with what was going on during the construction process. After we moved in, there were a couple of minor issues that were resolved promptly by the customer care team. Most importantly, we have attended a few events and have felt welcomed by fellow neighbors. The staff at the clubhouse are kind and informative. ... More

We had planned on this being an interim home until a lot in a future phase but no way would we ever build again with Del Web Pulte community again. First when we signed our contract the lot was not gradin was not finished. We asked our salesman what to expect and were told that it would look like the lots next to us. As the home finally got started we had a severe fall off over the entire lot with a storm drain inlet in it. After several meetings and commitments to make changes we only got one token change that made an insignificant difference. Further meetings with higher up construction staff for us no where and were threatened with having our contract canceled and losing our significant deposit. So we got screwed. Then we found the foundation was too small and the brick on the front columns was having in mid-air. The fix ended up cracking our front porch concrete which they patched over and was too day the least nothing more than a cover up with the Crack still showing. Plumbing in walls left the walls crooked which they tried to fix but made poor attempts at best and the end result still left the walls crooked. We decided to change the trim molding in the house and what we tore out turned out to be nothing but basically pressed cardboard not real wood. For the price and the promise the quality and experience would be high end custom it was just a Pulte tract house. We are taking our complaints to the North Carolina State Licensing Board for General Contractors since they are doing nothing about the big detention pond we are left with in our back yard and cracked front porch concrete. Don't build with them. ... More

The experience from start to finish was professional and exceptional. From sales to the walk through, just a group of highly professional people that made me feel completely comfortable with the process. I give a ton of credit to our sales person Aaron who did a fantastic job at making sure we understood everything we were buying into and to Josh for the thorough walk through and knowledge transfer. Thanks to everyone else I did not call out by name. You all are true professionals!

My overall experience was very positive. The first meeting with the DelWebb staff was very informative and the tour of the homes and Sun City was very thorough. Once the decision to purchase a home appointments were thoughtfully made as I was living in Houston. Rachel in the design center was fantastic in helping me and my support group to make many important decisions. Kevin and Sarah called me weekly keeping me well informed of the progress on the home. The few stumbles along the way were resolved quickly. I am very pleased with my home and feel supported if any issues occur.

The real-estate portion was outstanding as well as the title portion. Now when as to the mortgage portion it was ABSOLUTELY HORRENDOUS !!!!!! Between loosing very important financial information and as for the same documents over and over and telling me the need to pay off a $60 credit card at closing THEY ARE CLUELESS!!!!! At one point I told them I should just buy the house outright!! I was lucky I only had to deal with them for 3 weeks!!! I have a friend dealing with them now and he is going through the same issues, sadly enough he has to deal with incompetence for a few months!! Moral to the story DONT USE PULTE MORTGAGE!!! Now for the good points the construction manager was outstanding and as for the home they seem to build a very good house. Very well insulated and very good products in the house. ... More

The buying process was easy, no issues. The construction part was also easy with no issues until we closed. The house was "clean" but boy we had and are still having issues. The paint and mill work was not to par. Grout cracked and missing in areas. Shower silicone is peeling off. The outside stucco was dirty and nails showing. Getting the issues fixed but the time line is taking longer then it should especially when they have to come back 2 to 3 times to get the fix fixed correctly. This is our 3rd new construction home so we are not new to the process. Not what I expected with Pulte. ... More

Love my new home in Del Webb

When I first drove into Chambers Creek it immediately felt like going home. My sister has a DelWebb home in SunCity so I was familiar with the builder. My experience with all the “hiccups” throughout the construction has been disappointing. After I moved in there is very little to no communication as to when these concerns are taken care of. I had a $372 water bill from a faulty sprinkler that STILL has not been taken care of.

mortgage process horrible, agent not truthful quality of home good not customer friendly

The process of working with the sales representatives, Irene was very smooth. I get she gave great advice and helped explain the buying process very smooth. The financing was very smooth as well and streamlined. I was worried about the design process - i did my homework and the design consultant really helped pull things together. The build process was amazingly quick once it got started and completed on time except for the driveway and landscaping. The quality is above average. The responsiveness of any warranty issues has been quick. Overall I am happy with purchase.

I had a Pulte home built 20 years ago. This is a much different company and product than we experienced the first time. The focus now is on speed and profit. The craftsmanship and attention to detail is completely lost in their desire to make money. Our home is essentially a tract home sold at custom prices because demand in the area is high. We are very excited by the promises of being in a high amenities community how ever we are disappointed by the cost and care taken in building the home. Home design options at very low to mid level quality. Base level of everything is toward the lower quality end and upgrades are greatly over priced to take advantage of the buyers desire to have better in the home. There are probably 30-40 homes in process in our neighborhood so you can imagine the difficulty in getting good craftsmanship. Pulte is also extremely rigid in the buying process. They will not make any adjustments that aren’t part of the plan. Just about the only true flexibility you have is where you place outlets, can lights or rough ins for light fixtures and fans. Even this all has to be decided before you break ground and there is zero flexibility after. Overall a very disappointing experience!! Then, once the house is done they beg for perfect score on they’re customer served just like a car dealership does! Unfortunately they tie the poor guy who tried to help to the rating and it can affect their pay! Additionally they control the mortgage and title process all 3 of which have a different, terrible to use portal thru which they force you to communicate and they send there demands of you! All this said, can’t wait for have no yard work and enjoy the amenities! Hopefully this part of the process is much better! ... More

We love this community, it has been very welcoming and there are activities for all. The multitude of green spaces makes it feel very open. Our beautiful home is perfect and we look forward to enjoying many years here.

The entire Pulte team from sales, mortgage group, closing, construction manager, ALL worked together to get us “home”.

Great place to live and enjoy life.

Our sales center rep was thorough and gave us options - not pushy or aggressive. We did hire a buyers real estate agent - lives in the community so knowledgeable -he was with us all the way. Design center meeting was good, lots of choices so do your homework so you have an idea of colors and style. Construction managers kept in touch with us weekly and we traveled in for walk through before closing the framed walls and then for a final inspection. Minor corrections were done prior to closing. And we have a one year warranty for anything we notice going forward. We are happy customers!

From sales to the construction manager, everyone was very knowledgeable and quick to respond to questions and requests for repairs.

Make sure everything is fixed your liking before you sign the papers. There was way too many issues in our house for a bit brand new and they being building houses for a long time. Unacceptable.

Firstly, do not use Pulte Mortgage! The amount of ridiculous letters of explanation was not worth the $15,000 towards a rate or purchase price buy down. Secondly, the community will be nice but the speed in which the homes are built is fast and it shows in the quality of the craftsmanship. We’ve been here 2 months and are still finding small problems with the homes such as windows that don’t lock, missing latch for interior french doors, sliding doors that are cracked and do not slide smoothly, subpar cabinet and trim work. They do respond to our inquiries in a timely manner but it does take a bit of time for our issues to be addressed. The home itself does look nice and is comfortable with a great floor plan. We believe it will be a great community and we hope that the construction of the community center goes well as it looks like the construction company for that project is taking its time. ... More

Buying experience was a nightmare, our contract said the house we bought will be ready by the second week of March, it was ready Jan. 16 and closing Jan. 26, That was two months earlier, I have to sell my house as soon as possible to meet the closing date. I have to reduce the price to sell. It was sold below market value I have to move out of my house by the closing date, so I have to move my household goods to three 10 x 20 storage space. I asked if I can move at least all the big and heavy stuff to the garage of the new house so I don’t need to move twice but Delwebb won’t allow my stuff to be placed in the garage.It was a terrible experience. ... More

Thank you to the whole team at Sun City Del Webb Mesquite NV for a smooth experience from start to finish.

When looking at the model you never get the impression that there is such an upgrade within each of the units. Once you get into the design section, the upgrades are so overly priced and the quality of the workmanship and materials is not what it should be for the Price.

I love the neighborhood,easy and pleasant home buying