Del Webb Reviews

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Del Webb / Pulte Homes is a good company for sure but like ALL big builders, they look for ways to cut cost and in my opinion, sometimes they go to far. We like our home but wish we had more choices for simple upgrades such as a better quality paint upgrade and a trade up version of the tankless water system. The overall experience was good and we are happy but the builder could improve the customer experience side of the process. Yes, we like Del Webb eTown and yes we like our home!

Great quality and amenities in the area

Love workmanship,quality , attention to detail.

Lovely neighborhood. Great floor plans.

Everything as far as the buying process and all the way up to closing was great. Everyone was super nice. I think after we closed a couple issues came up. We have now lived here 5 weeks and we haven’t had an oven that works. I have been through the warranty department and everything but have not gotten anything resolved yet. Still no oven. I also think that when they pressure wash your sidewalk and driveway that they should do the curb and sidewalk in front of the house. My sidewalk and driveway are clean but the curb and sidewalk in front of the house looks like red clay. If I want it cleaned I’m going to have to do it myself. ... More

Pulte Homes are well constructed and energy efficient. Good selection of materials for finishing the interior. Great floorplan designs with option selections. Overall a very nice home.

We're new residents in our development, and giving it 3 stars for the workmanship as there have been too many issues overlooked after we moved in- mostly cosmetic and nothing structural to our knowledge.

The Del Webb team was wonderful from beginning to end with always keeping me updated with information on each stage while my home was being built, which gave me confidence that I would close on schedule.

Tanya was great to work with. Her expertise and always available attitude made my experience so much better. She was exceptional about keeping me updated and was available when I had any question or concerns (even on her days off).

Communication,And willingness Of sales agent and construction superintendent to resolve issues In a timely manner. The building process was efficient and timely. However the closing was a nightmare

Was able to view the build and very pleased with what I observed

Both Dean and Ralph were great. They both made the transition into my new home great.

The best home building experience we’ve ever had!

Very happy with new home.

Working with the sales and team building the house was seamless. They were courteous of our time and kept us informed of all updates and timelines as they occurred. Closed on the timeline despite weather and Covid issues. However, there is some disappointment in some of the final finishes. As the community has grown some of the finishes that were in the model that were either standard or options are no longer available like a painted garage or wainscoting.

Todd and Brendan were by far excellent!!! I appreciate them for making this experience an amazing one. We had a few hiccups in the beginning but with their commitment everything worked out. Cheers!

Having 3 different project managers during the build because 2 left the company didn’t help. The attention to detail was lacking in one main area... painting! We had spent extra to have the doors and trim painted black... well the moldings where put down were white , so the tried to paint them once installed... black paint on the carpet, tile and grout... still not resolved. The overall house turned out beautiful. The quality of the other finishes are awesome. I also don’t understand why carpet is installed before the house is painted. The paint job is truly the only thing I’m very disappointed in.... you can’t make the house your home, putting up art and pictures until the painting issues are corrected. ... More

Overall a great experience. High point was the house is great. Low point I bought the solar panels and it has been a complete nightmare. Tesla originally said 1-2 weeks after docs received. Going on 6 weeks. No closer now than when I first moved in. Sours a lot of the experience.

Del Webb made the process easy for us as we were building during covid and not able to be onsite often. Nick F. our construction manager and Elaine R. our Sales person were outstanding and helped to make the experience fun; their follow up was exceptional. We're only into the home now for 2 months so we'll see how well he warranty and follow up works in the future but so far we are very happy with the process.

I am disappointed with the quality of the kitchen sink and stovetop even with the upgraded package.

My first home-building experience went very well. The construction manager kept me informed, since I was 1500 miles away. I only wish there had been pictures of the various stages of construction, but that's just me. However, once I had signed for the house, the service request process is incredibly unresponsive and slow.

The overall experience was great. However, the quality of materials, such as windows, and workmanship (crooked walls) is subpar.

Very smooth process with sales and construction. You need to have an idea of what you want when you get to the design center. They don't have a real designer who can help coordinate - more of an order taker. Overall end product was great except for a few minor glitches that were corrected quickly.

I am disappointed that a fairly significant issue pointed out during the inspection before drywall installation was not fixed. Now I think it is going to be a major issue when we go for our insertion and items needing attention.