Del Webb Reviews

The lack of choice when choosing cabinets etc. was very disappointing. Also we will need to replace the tub and asked to just leave the tub out. This request was refused. The powder room is barely functional. The toilet is way to close to the wall as is the sink on the other side. There is barely room of the sink for soap. If both would have been closer to the middle it would be much better. Currently we can not use the toilet paper holder and I doubt there is enough room to put a vanity over the sink for storage. Brian Harris was great. He was very responsive to our requests

I am so happy with my beautiful new hone. The team was very helpful to make my purchase experience as smooth as possible.

We love the community and like our house, feel it represents good value for money. Our biggest concern was the time it took to complete house from signing contract, essentially 15.5 months. While we appreciate the challenging environment we’re disappointed in extended built time. Additionally, would have appreciated more communication with Pulte re build progress. A timeline with milestones would be a great help Now that we are in our home initial impressions are good.

I've been here 2+months. There are several things that still need to be addressed. Some have been addressed. The lawn is terrible. Very unhappy. A lot of the lawn was very dry or dead. After 6 weeks it is full of weeds. There are a few things that have not been addressed such as: railings on the back porch, outside paint that needs to be retouched, concrete that needs to be ground done, etc.

Our project manger, (builder) was excellent and kept us well informed as to the progression of the construction of the house. He was honest and timely in responding to our questions. Our salesperson was helpful in the beginning but was not good as the build progressed. He did not respond to emails, texts, or phone calls on numerous occasions. This happened many times. There were mistakes made on things we added and changed. We were very disappointed with him. Our realtor said she would never refer anyone to him again. We were also disappointed in the lady who was our design consultant. She cut our three hour time period short because of a personal matter she wanted to take care of. Our decisions were made very quickly. I tried to change something several days later regarding the model of the gas range and she would not let me do it. This was a minor change from having the controls at the top of the range to having the controls at the front of the range. Our lot had not even been graded yet but she would not let us make the change. ... More

Paul, our contract manager, was responsive during the build process.

While the home seems to be well built, its has many things that need to be finished. Once the house is closed on, any outstanding issues the builder will take months to fix if they do. Seems as if they are hoping you forget about the items. I would not do this again.

Our experience started off great with Tanya, our sales person. She helped us get the lot we wanted and kept us informed throughout the building process. We loved the weekly updates with pictures that she sent. Our Project Manager, Dexter was awesome! He responded quickly to any calls and remedied issues immediately. In fact, due to his oversight, there weren’t many issues at all.

Daniel was excellent. He was very knowledgeable, very professional , always helpful , accommodating and available. Great to work with. I recommend him highly.

Had home ready on time, attention to details

All representatives we encountered were very professional and knowledgeable. Some of the workmanship was less than top flight.

Our construction manager Thomas was fantastic. I would build with him again in a heartbeat

Even though we lived out of state, we were kept informed on the progress of our home and the anticipated completion date. Our questions for Colleen and Jim were answered promptly. The process went smoothly from beginning to end.

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Worst buying experience of my life! Started with the rude salespeople and continues with the slow responses to repair requests. I was completely mislead. If I had to buy again, I’d probably buy somewhere else. Only redeeming factor was the foremen on my job …he’s been informative and helpful but nothing can help the shoddy construction and lies coming from the front office. Shameful just shameful. And I’d like to blame them personally but being in business for over 30 years has taught be…it starts at the top. Which is why I’d never recommend to anyone to purchase a Pulte home.

The construction process while long, went very smoothly which I attribute to our two construction managers, Joe and James. They were very quality oriented and made sure all the subcontractors were doing what should be done. The sales process could be improved and make sure you read and understand the Pulte/Del Webb contract as it is very one-sided and not a normal real estate purchase contract that you may have used in any previous purchase you may have had. You will end up being forced to use their TItle and Escrow company and pay for things you've never paid for before.

Del Webb was easy to work with and responded quickly to any questions we had.

We had to fight to get the house in acceptable shape before the closing, due to numerous defects of reckless and poor workmanship. We were forced to do the closing in spite of many unacceptable items to be corrected. The building manager assigned to our house kept making promises that did not fulfill in an expeditious manner. A new manager assigned 1 month after the closing seems to be more responsive.

Sales person did not clearly explain all options. Quality of workmanship & materials is not very good. Homes are built in a rush. Construction manager was transparent and good communicator.

Everyone was great to work with from the Sales Office through Field Manager. They followed their process as laid out upfront. Home was beautiful and delivered right on time. Would build with them anytime!

Our sales agent, was wonderful explained everything to us made the pie experience great

Many imperfections within the home.

Rita was great to work with re: Sale area. She stayed on top of the process. Initially we were going to use Pulte Mortgage- candidly, I did not like or appreciate that experience. We were told one thing and then the rules started changing- I then went back to our former mortgage company. The process itself of the purchase and close was very well done. Pulte is a quality group to work with within the Del Webb community we purchase.

We were very pleased with the process of buying our home. They have it all stream lined from seeing the model homes plans to choose our home, picking out the interior, etc. Everyone involved from the salesman to the construction managers were very professional,knowledgeable, and there to answer our questions.

There are six outstanding issue..no 7 that are still outstanding and not addressed. Flood lights I paid extra for. Can’t turn off at switch..problem electrical. Hardwood floor in entry hall a board lifted and hasn’t been repaired. Counter in guest bathroom miscue where it meets the faucet leaving large gap. Bolts and instructions for hurricane shutters not provided. Broken glass for turntable in microwave..received a replacement that was incorrect size. Still waiting for yet another replacement. Still waiting for shower rod that was never provided. Spent quite a bit of money for this and disappointed. ... More