Del Webb Reviews

Work closely with construction manager

Dean and Silvio are the absolute best responding always to all of my concerns and correcting anything that needed to be corrected

Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do nothing to remedy the situation. The entire process took 14 months to complete, the longest I have ever seen to construct a single family home. Pulte Mortgage is a joke, the turnover in their office is like a revolving door. Every time a processor leaves and another one takes over they request the same paperwork that is already in your file but are too lazy to look for it. I would not recommend Del Webb / Pulte to anyone in the market for a new home. Run don’t walk from this builder, you won’t be sorry. Take a visit to their neighborhoods and talk to the residents there, I wish I had done that, everyone I talk to has the same horror story. DO NOT BUY FROM THIS BUILDER!!!!! ... More

Our home came out of the ground slow, but quickly became a nice quality house.

I had an excellent experience with Pulte and Del Web. My home was very well built and they always kept me up to date with the progress.

Not worth the money, horrible workmanship

Sometimes we wondered if we were crazy building a new home the same year we were retiring? Were we too old for this kind of project? The answer is NO because we had a great team of people who walked us through each step. Our salesperson was very clear about everything. A scary part for us was deciding on all the interior choices that had to be made. The designer actually made that process easy and fun and it took only a few hours. We were surprised that it all happened smoothly and all we had to do was give our input and sit back and wait!

Review? I have none worthy of publishing.

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

Devon and Steven have been great in regards to working with them. Steven has gotten back to me immediately re: issues in the new house that need to be fixed, etc. ... or if I have any questions. I realize he probably is supervising a lot of workers and it's probably hard to check all their work thoroughly. Regarding Pulte homes in general .... our last home was a Pulte home and the workmanship was pretty good. It's been a bit disappointing in seeing the quality of products used nowadays to save costs (you can see through the insulation to the wood frame of homes/condo buildings going up now, the cabinet doors are so flimsy and the knobs mark the adjoining cabinet door immediately, you can't access the 2nd trash bin as the cabinet doesn't open out far enough, I can't access my bottom freezer bc the door hits the shoe molding so cannot open all the way, etc.). Steven did a great job. I'm just saying that Pulte in general has scaled back on their quality of products and functionality within the home. ... More

Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.

Everyone involved in our buying experience was professional and easy to work with. Most issues we had were addressed in a timely manner.

House quality seems good but the craftsmanship quality of finishes is poor

We were extremely please with the process of building a home at Del Webb in Griffin. We had looked at other 55+ communities, and they just didn’t have the feel of community as this Del Webb. It just seemed like the perfect fit for us.

We were very pleased with the entire Del Webb /Pulte home buying process. Our sales agent, Jenna, was responsive to questions and our construction supervisor, Daniel, was incredible! He was very detailed and went above and beyond at every step of the home building process He kept us informed weekly and dealt promptly with any issues we noticed. We are happy with our beautiful new home!

The Guy (Scott) said he would be back in 30 days to fix any problem we had in the house and he never showed up after 30 days plus I asked him for a few extra tiles for the floor in which he said there was some there allready but there was NOT

Our project manager changed 3 times during the 9 months. We lived across the country and had to request updates on build. We felt disconnected and once we moved in, our last project manager left for another job so we have no one to discuss issues with. The last project manager wasn't invested in our anyway so we always felt alone. Fixing issues are on your own to figure out and deal with even if they were not done before closing. It is sad to pay this amount of money and be treated in this way.

The build process was okay with the exception of faults and disappointment as the close approached. From finishes, plumbing, accents, there are the expected issues but many that should have absolutely been captured through the quality process.

It took 13 months to complete our home. At least 5 walls and center island out of alignment. We had 4 different Construction Managers. Just wish Matt (our last Mgr) could have been our Mgr throughout. I feel certain if we had had him in charge prior to just the last 6 weeks this would never have happened. Pulte needs more Construction Mgrs to supervise their sub contractors.

Do not ruch thru final inspection, take the time to inspect all doors and windows for security and weather proofing. Railings will NOT be painted so be prepared for that. Landscaping is very haphazard in detailing what plants, trees and type of grass you have. Orange tube with wires will be hanging out of your home.Might have both outside water facets on same side of house. Inspect EVERYTHING

Scott was great to work with. He is very knowledgeable about the product and honest in all our dealings. When the original house came in too high he worked with me for options to come up with an affordable house. Even found some discounts. I had two project managers. Both were very responsive with any issues (all minor) and followed up to make sure they were taken care of.

I have been in the house for five weeks and no one has fixed the items that needed attention. The sod was finally laid down but needs to be finished. We still have kitchen doors that need adjusting. Some 0ther items need attention. I do not have the name or contact information for the person who can make this happen. This is very frustrating.

This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still not back in. What a great experience. I hope that you put this review on your web page. ... More

We really enjoy our new home. We’ve only been in for 6 weeks but so far everything has been great. A few things need to be fixed but they are chipping away at it.

The people I worked with were very nice and understanding