Del Webb Reviews

Adam M. went above and beyond in helping us with the buying of our new home, as we were in CA. With Covid 19, we were unable to come to TX, so Adam went out weekly to take pictures of the progress of our new home and was in constant contact with us. We were not able to fly out for the closing and signed docs online. Was not present for walkthrough, but sent a punch list of what we saw in pictures that needed to be corrected. The contractor said he did the walkthrough, but it was very apparent that that was not true as there was no battery in a smoke alarm and was beeping until we went to buy and install a battery. Was very disappointed when we moved into our new home, as it was not cleaned. Had to sweep, vacuum, dust and clean paint from tile and grout throughout the house before moving anything in. Many items still need to be redone, builder should have taken more time and pride in the quality of work.. Want you to know that even though work still needs to be done, we love our new home! ... More

It appears that some materials were not up to the upgrade we thought we would have. Also, due to delays on other items, it appears some work such as carpet installation should have been delayed until the cabinets were installed. Also, having an issue with the upgraded tile we chose for the house. It appears to be substandard and chipping for no apparent reason.

We love our new home. We enjoyed watching each step of it being built. Everything went pretty smoothly. Since being in our home we’ve had issues with our doors. I sent an email and still nothing. So a little frustrated with the lack of response. But all in all we’re very pleased with our new home.

1. Home is cold, even with double panel windows you can still feel the cold air coming from the window. NOT energy efficient. 2. Complained early on regarding kitchen sink, builder refused to change. 3. Yard uneven and unsafe to walk, not leveled properly prior to sodding. 4. Home not cleaned, paint spackle on floors, faucets, etc. 5. Interior doors show uneven areas with dents, and not painted well. 6. Should paint garage without extra cost. Home floor plans are beautiful, but construction, home energy and landscaping are in need of better quality control.

Working with Ken in sales was really good, he kept us informed about the progress of our home up till it was finished. Our building Supervisor Kohl kept in touch with us on each step of the build and corrected any issues that we had along the way. Right now we're compiling a list of items that need to be corrected and will wait and see how that is handled.

Love the house and neighborhood but finishing work is a concern as is handling of incorrect grout color that was recolored versus removed and redone.

Exceptional service from Andrew, Lidia, Craig and Lisa.

Frustrated with the lack of follow up on items as well as damage to personal property that has not been repaired

When we moved into our house, we were angry and sad. We would have moved out, but our former home was sold. The craftsmanship was very sloppy! I would not recommend Pulte to my friends.

Warranty is less than desired. We bought a new home and have cabinent issues that warranty does not want to resolve prior to the 1year. Scratches all over appliances that make them look used! In a brand new home!

I love my neighborhood however the building process was rough. The project manager hardly initiated communication, I always had to ask for updates. When issues were found and brought to his attention I was told " that's normal" however I am familiar with building code and they were not following code.

We felt we needed to keep an eye on the building process. Subcontractors were slightly below average and construction manager, to us, is really a project manager. There needs to be more supervision of trades (such as uneven floors, appliance issues on day one, some doors were uneven, touch ups and prior cleaning were not done prior to closing as promised.) Expected more quality for the price point. Nice neighborhood.

I used to have a Del Webb winter home in Palm Desert, California. It was beautiful! When I saw a Del Webb community in Minnesota I was ecstatic! Everything started out great! Once we moved in we had issues. Our floor popped up in the front foyer, we had rain come under our back door and it ruined that flooring, tar in new driveway sunk in spots, main shower drips, waves in trim outdoors, substandard paint used on walls throughout house…. We had someone take out damaged flooring, but that was almost 6 weeks ago! Calling customer service has been a nightmare to contact. There is a recorded message for customer service that says they are “at a meeting”. I paid a premium price for our lot and our guest bedroom is 12 feet from the neighbors garage. Don’t get me wrong, we love our home, the community, and the amenities. However, we wish we could get our issues resolved. We do have a year warranty but some things shouldn’t have to wait a year. Is this a Del Webb home or a Pulte home? ... More

Rush to get house done originally told would completed end of August closed 6-05-24 Not happy with workmanship of sub contractors seems they do quantity work instead of quality work, poor supervision during construction now have to stay home for subcontractors to come cack & make things right

WE are very disappointed in the quality of workmanship on our new home. We have been in the home about 6 weeks. Since then we have had electrical wiring issues that could have caused a firel Additional wiring issues have been found while making changes to make the home ours. We were awakened at 6:10 am from sleep when one of the blinds in the master bedroom fell. A review of all the blinds in the home revealed that none of the blinds were installed properly and could have fallen at any time. The master shower pan has a chip in the corner. we discovered a broken spacer in the grout in the master bath floor. The drain in the upstairs tub is stained. There is paint on many of the faceplate covers for swithches and outlets. It is clear that the faceplates were not removed before painting. Water flow from both hose bibs are low. A high quality impulse springker cannot be used because there is inadequate flow to make the sprinkler move. (I would note that a home in back of my home uses an impulse sprinkler and gets great coverage and no problems.) These problems are so subtle as to not be observable during the pre close walk through. ... More

I love my home. The buying experience was flawless and well organized. The sales group are wonderful The builder was always available and a pleasure to deal with. Also Jeff is great and responds immediately to my calls. My issues are the installation of cabinets, tiles, paint, door handles, etc. It looks like the workers rushed and did not pay attention to detail. There was caulk everywhere. For the price we pay, the house should be near perfect.

Poor quality in construction. Incredibly sloppy finishing work. Numerous warranty issues

My wife and I visited Del Webb for six years and Tanya was the salesperson we dealt with. Tanya is amazing and played a vital part in our purchase.

Del Webb have great designs on three different tiers homes. We choose the premier collection. Homebuying experience was good. We put a down payment for our house in late May or early June. Del Webb delivery date was set around late September or early October. The house started construction in mid June. Mid September, Del Webb gave us the delivery date of Oct 12. On Oct 12, we did a walk through and took possession of the house. On Oct 15 we moved in. After settling down and took the first shower in the master bath. We discovered that the water didn't drained properly toward the drain hole. We contacted the construction manager. The problem was fixed 2-3 weeks later. Other minor issues that we found are drywall and interior painting. The drywalls were not mudded properly in most room. I can find a lot of shadows on the drywall at night. Ceilings had the same problem. As for painting, I used the free gallon of paint provided by Del Webb to make a lot of touch up all over the house. Overall, we like the house. The quality of workmanship was not good as expected. The community so far is good. The clubhouse is yet to be open ... More

Our experience since moving in has been frustrating to say the least. Appointments not kept, excuses made instead of problems solved. I’ve had to contact your Las Vegas office twice because i couldn’t get a text or phone call returned. After i contacted your LV office, I got a call from Darell with attitude. Very unprofessional! Most of our issues have been minor and easily fixed, but it has taken numerous calls to get things done. We love our home and the facilities. Our sales person, Tanya was amazing. She contacted us often with updates and made the purchase a great experience.

At the end of the process everything worked out. Communication from the builder was poor after closing. Our CM left a couple of weeks after we closed. No one told us he had left. Communication with the regional manager was poor at best. I would advise buyers to make sure all items are fixed prior to closing on the house. We worked with a new CM and a warranty person after multiple communications. They were both fantastic and our issues were finally resolved.

Great to work with but to get repairs under warranty has been impossible to get done promise's with no results

DEL WEBB Sunbridge is a great neighborhood with fantastic neighbors and great home plans. However the closing and build process were very disappointing. Very inexperienced construction manager who promised much and delivered little. Poor attention to details in finishing and then a very frustrating warranty process to get the trim and final fixes capped by an incompetent warranty manager. Only through escalation to the warranty managers supervisor were final trim details addressed. End result is a great house but a bitter taste from the poor attention to detail in the finishing prior to closing. Another frustration is the incredible slow response time for post closing modifications such as additional gutters etc. ... More

Buying the home is the easy and enjoyable part. Once I closed and then moved in, I noticed so many things wrong and imperfect. One expects a great, new home after spending all this money.

Our buying experience with the sales team was very pleasant and professional. They responded in a timely manner to all of our questions. However, the choice of materials for the kitchen and bathrooms were limited. The kitchen appliances did not include the French door refrigerator and we had to spend several days looking for an equivalent appliance. Unfortunately, after we moved in, we were faced with very poor quality workmanship — the doors, the window panes, the walls etc, were done using poor quality paints — and painters did an unprofessional job. In the kitchen the stainless steel sink and the counter tops are scratched. In addition, all the LVP floorings are scratched in some areas and dotted with specks of white paint. The small front porch railings are broken. Of course, we will continue to discover other issues with time. However, we would like to mention that the Builder’s Manager was very professional and replied in a timely manner to all our questions and took care of the issues we found during our walk-throughs. In conclusion, we’re looking forward to discussing the above issues with the builders and to the end of construction nearby to enjoy our new home. ... More