Del Webb Reviews

Too many delays in the build process. Changes in building personnel made for a stressful experience.

The people and the process is excellent. For the price, the quality of materials and workmanship is average. Especially the paint and attention to cleaning details. Response to some after closing issues working but slow.

Everything was great. Del Webb has been a great company to work with so far.Thank you for a beautiful home.

Not very happy they take their time nightmare responsive to your needs and times matter of fact they have no respect for your time.

I was so fortunate to work with Ian on the purchase of my home. He was very knowledgeable and responsive to any ( and all) my questions and concerns. He was accurate and straightforward and very professional but was still able to understand things that were important to me. Even after the closing he responded timely and with accurate information to any inquiry. The project manager for my home Nathan was so knowledgeable about the construction of my home. Nathan attended to every detail and through his organization he was able to follow up on every detail of the project.

The whole entire experience was smooth and organized. Our Project Manager Steven went above and beyond. Highly recommend this group.

The process to decide to build with Del web/Pulte was a pleasant experience.

It’s a house built by humans. Problems and issues always come up; stay on top of your project and have good conversations with your field manager and the final house will be beautiful. We are happy with the house, location and nothing beats the amenities.

Working with max was a pleasure. Very professional and understanding to my concerns.

Our overall experience was a good one. I feel we would have had a better experience with our project manager if we had met before construction began. We got off on the wrong path after our first meeting when we felt like we were not told the truth about the delay in the construction schedule. Yes the delay time was improved after a discussion with the PM. After we moved in we had a great experience with Allison and Mariah on answering questions and approving requests. We have had a great experience meeting our subdivision neighbors. We a very pleased with the community.

We are delighted with our new Dell Web home so far.

My wife and I have had a good experience working with the del-Webb sales team they had a great attitude and there was no pressure to sale. The community is loaded with people of our age. And there’s no shortage on activities, which will keep us. Engage with the surrounding neighbors. It is not an easy task of moving from one Home to another but I can say it is well worth it once you move into a community like this and enjoy the safe and beautiful surroundings of this area at homes.

Look at everything in your house. From the placement of the light switches to the water pressure in your shower. Don't assume that smudges on your floor can be easily wiped up. Do not close on the house until all of your issues have been addressed. It is a very difficult and lengthy process to get problems fixed once you have closed.

Let me start by saying that we love our new home, our community and the environment where we are now living. Del Webb has put all of the basics in place for an outstanding place to retire either full time or seasonally. It is important to know that you are buying a production home, not a custom home. They have some lovely customizations, that we got (many were priced very competitively), but it is still a production home. Pros - The layout of the home, well thought out and planned. - The high ceilings and doors really make a difference. - Simple things, like the number of outlets, really helps! - The "bones" of the house are good (the foundation, CBS walls, etc.). - The organization to help you close and move in to the neighborhood was excellent. Cons - Promises were made on communication that never happened. I learned more about the status of our build from he county building inspector online than from the project manager. Communications is just mediocre and needs improving. - They have so many subs that the individual subs only care about their project. If they break something that is another area, it remains broken until someone who cares fixes it. We had a broken (truly broken) kitchen cabinet 3 weeks before close, we are now 6+ weeks post close and still not fixed. - If you move into an area where they are still building, be ready for CONSTANT trash in your yard (not just dirt or construction debris, but empty cans, bottles, etc.). ... More

Overall the home is nice but there are many little things that need attention. They did not pay attention to detail. I realize they have many companies building these houses, but the quality is not up to par for what you pay.

Bring your own realtor when dealing with Del Webb. My construction manager was fabulous but the work done by the subs was less than good.

Siobhain our sales rep and Josh our project manager were the ones who made the experience what it was. This is our third new build and by far the smoothest and most enjoyable build of the three. Their openness and honesty made them a joy to work with.

From start to finish, we had an excellent buying experience! Lisa, our sales agent kept us informed every step of the way. Mike, our construction manager, had us on several informative tours while the house was under construction. Both Lisa and Mike sent us pictures to keep us updated. Mike did our walk through before we moved in and addressed all of our minor issues! There was nothing major to address. Since we’ve moved in, the small things we have found have been promptly taken care of by Raul.

Low Quality and low quality company management.

We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement

On the surface, the homes look great. But I never thought one could miss 6 pages of specifications in the contract and get the kitchen wrong. They built the wrong island and missed several electrical upgrades. In their haste to correct the misses, they butchered the pavers in the driveway tracking out joint compound and other stuff that we're still waiting to be cleaned up - promised to be done prior to closing. The warranty folks in Las Vegas say that Pulte laid off all but one manager, so that's why three months after closing, we're still waiting for punchlist items to be corrected. Forget the warranty work. Still waiting on most of that. Sadly, my neighbors have the same experience and I doubt Pulte will allow this review to be posted. Fortunately, there's Facebook and word-of-mouth. My advice - don't close until all defects identified on the walkthrough are fixed. ... More

We love our new home But please Read the fine print of your contract. Sales does not verbally tell you about the fines you can encounter. make sure you are ready to move.

At least 7 punch list items remain outstanding 2 and a half months after closing. Promised a small amount of paint for every color used (unfulfilled).

We have gone through the experience of building a new home multiple times in our lives and I would put Pulte in the lower half. Lennar with whom we have had build two of our homes was much more streamlined. Follow up from them was about the same. I would say workmanship, quality from Lennar was superior to Pulte. Granted, a lot of the build of the Pulte home occurred before, during, and after a significant hurricane, but quality was less than desirable and it appears Pulte cut a lot of corners to help their bottom line. The materials and included extras were also far less optimal than Lennar. If this home was not in the community that it is, and was here in Colorado where our Lennar home is, we probably would not have purchased it. ... More

We have experienced the negative effects of the communication gaps between the various silos within the Pulte organization, their overwhelming focus, with the expense to customer service, of ‘making the numbers’, and how their staff is incentivized. This, they’re follow through , and the construction mgmt team telling clients what they want to hear vs. creating ‘action plans’ for outstanding issues has us questioning ‘what are Pulte standards?’. Thus feeding into the trust issues. Multiple announced closing dates that are canceled at the last minute, construction mgrs that seemed overwhelmed with their work load, expressing desires and promises to be helpful but unable able (or unwilling) to follow up or through with their promises contributes to the lack of trust, and ultimately disappointment. Fully understand the needs of a business to make a profit, but this over emphasis leads ultimately to longer term problems both cultural and economic. More insight into customer service, and monitoring the same on senior manager’s ‘dashboard’s’ needs to take place in my opinion. ... More