Del Webb Reviews

Everyone is very pleasant and helpful

The people we dealt with at Del Webb (Pulte Homes)were fantastic, from Darren the sales person, Nikki in the design studio, John our Field Manager, to the girls at Pulte Mortgage. I give each and everyone of them 5 stars. I love our home, but I believe they do not have enough workers to complete the homes within the time frame and do a quality job. Our sod has been our biggest complaint even before we moved in, but Pulte refuses to do anything about it. Many others in the neighborhood have the same complaint. We have some patches where the sod is nice and green, the rest looks yellow and half dead. It is our responsibility to pay for someone to treat the lawn and pay to water it in order to see if we can make it look decent in 12 to 18 months. Some people have spent 3 to 6 months fighting to get some areas replaced or have replaced it at their own expense. The driveway... Problems, but we had an outside source do epoxy, and they fixed the driveway problem for us. The paint job is sloppy, lots that should have been cleaned up, scraped off, cleaned off the carpet and floors, drizzles all over, and not quality work, because they have to hurry to move onto the next job. Bottom line, need to hire more workers to assure quality workmanship and still meet the deadline they are promising the buyers. On the surface, or home looks great, and we do love it. But I wouldn't call it "quality" work vs what we paid for the house. Suggestion would be to meet with some of the new owners and determine what they feel could be done to make their home better and help Del Webb in improving the homes. ... More

Only 2 months . Overall pleased but working on a punch list. We will see after that.

New home buying experience was excellent From sales with Bridget thru a smooth closing to a wonderful experience with Lonnie in construction. Follow up issues have been lagging a bit though. I m sure they will be attended to as reputation is stellar.

The house wasn’t ready for the walk through.

Love the floor plans, place is very nice. Salesperson did give us some misinformation specifically that the water and sprinkler system are part of HOA and that the taxes would be 1900 per year. At closing we found out the irrigation system is our responsibility and the 1900 taxea is onlyy for first year the it goes up because the house was built. Would not of changed our minds but ho eaty took a hit.

Great Pulte sales team, however too many build detail issues

Brian the construction manager was great.

The home buying process was very good. The materials and designs are great but the workmanship building the home is lacking. Contractors are lacking attention to detail and are careless in their finished product. Examples are chipped tile, poor drywall plaster. Overall we are happy with the home but we made a lot of corrections ourselves.

overall it was a good experience, the only downfall was we had many construction managers and when it was time for the final walkthrough the repairs were not done prior to closing and it was a process to get things fixed but they are addressing all of our concerns.

The home buying experience is good at Trinity Falls. Quality is ok, thin walls and old persons step of death in front of garage aside, the overall buying was good. Pulte is relentless in trying to upsell you on insurance, financing , etc is relentless. But they're nice about it.

We noticed in several locations where there was paint spots/drops on wood flooring and carpet. Painting should have been finalized prior to laying wood floor and carpet. When baseboard were installed it's obvious that painters came behind the molding installation but did not tape off the areas before painting. Glass shower seams did not get properly caulked, having some water penetrate the seams. Shower caulking was poorly done. Found concrete on front porch stained from building materials. At final walk-through exterior of the house not power washed.

I love my house. This is the 2nd Del Webb community I have lived in. I have several issues, one being no hot water in master bathtub, only lukewarm water. When the warranty department finally contacted me they couldn’t understand how I have no hot water at the tub but have hot water at the sinks. Someone was supposed to call me but so far I have not heard from anyone. I have several issues I have turned with pictures but have not heard anything. Terrible customer service.

Just know what you see in the Model Homes most are upgrades. Be prepared for a Designer Studio visit.

We were pleased with the entire process from the beginning to the end.

Don’t know all the answers. We haven’t moved in yet. The buying part went well. Don’t know beyond that.

The people and the process is excellent. For the price, the quality of materials and workmanship is average. Especially the paint and attention to cleaning details. Response to some after closing issues working but slow.

We dealt with a salesperson at the Del Webb North Ranch named Wister. This individual was impeccable and the reason we did purchase our home. He went above and beyond to ensure that our experience was pleasant. We only wish we would had come to North Ranch and dealt with Wister directly. Instead we had an outside realtor in-between and they were terrible.

Our Build Manager (Dana) has been exceptional. He has taken care of every request whenever issues occurred. He responds when needed and has always acted professionally and courteous. Our number one issue is with the home is our flooring. Our tile floor was installed improperly and poorly. We obtained our keys on February 3, 2023 and to this day our tile floor has not been corrected. The few tiles that were replaced caused issues to a number of adjoining tiles (caused them to become loose). After meeting with a tile installer, we have determined there are approximately 75 tiles that are either loose or have hollow spots. Just a very very poor installation job. A lot of work will have to be done in order to get the flooring corrected. Our flooring issue relates to the 3 star rating for Quality & Value. ... More

We had a wonderful experience with our sales person, Mike. He was very honest, supportive, and provided considerable information throughout to us. Following this, we were equally lucky to have an outstanding construction manager, ANDREW. He was an excellent communicator, he provided us with periodic photographs, as did our sales person. He explained each aspect of the construction. throughout the construction. He was with us for the entire day we moved in to make sure everything worked well. Unfortunately, the one area that has been lacking thus far is follow up and attendance to a number of minor items. Oven door – lower door – was not installed correctly, and we have not use the oven as a consequence since we moved in almost 45 days ago. The cleaners, who came in on the date we moved in, did considerable marking and scuffing of our walls and boards. This has not been attended to, although it is not a priority in terms of time. I am assuming that the warranty area is understaffed based upon the amount of homes that closed in such a small period of time. All in all, a great experience, and I would thoroughly recommend Pulte. ... More

I love my house! The floor plan is great. The design process was rushed and I was disappointed in the quality of the finishes supplied with a $500,000+ home. There have been issues that have been resolved and done issues still rock on 6 weeks post closing. Don't get me wrong, the neighborhood is great. I just think the houses are overpriced even in this market.

The sales team was very informative and responsive to all our questions. We received regular updates throughout the building process. Still waiting for the original punch list to be completed and additional items since moving in.

The buying process was easy, but I’m disappointed with the workmanship. The house seems to be structurally well built. The quality work performed by the employees hired by the builder is another matter. The paint job is one of the worse I’ve seen…paint drippings dried up on walls, on the floors, on the door frames, etc. it seems to me that they use paint to hide other issues and hoping that the buyer won’t notice. I expected much better quality based on the price I paid! Within 3 weeks of moving in, I’m having plumbing issues. I have to shower in the guest bathroom because my shower doesn’t drain. Some people might say that’s not a big issue, but this is a BRAND NEW house!!! I have several friends that have been in their houses for barely a year and flooring had to be re-done, causing the great inconvenience of moving out while floors are fixed…to me that’s completely unacceptable! We paid a lot of money for these houses and the expectations of the workmanship should be as high too. I’m praying that I don’t discover as many issues as some of my neighbors/friends have, but, honestly, I’m not too hopeful. I give credit to the builder that they do fix the problems, as they should, but come on!…do the job right the first time around without cutting corners and avoid the cost of redoing things and inconveniencing the buyers!!! ... More

Experiences with employees of Pulte and Del Webb were outstanding. For the prices Pulte charges we could have built a quality custom home elsewhere, with quality finishing touches, and the ability of being able to choose a number of custom features. The manner in which the lawn and soil are prepared for sod is horrible as is the installation process. Options are too expensive and too limited. We chose Del Webb since we wanted a senior only community and one that offered a large number of activities and two pools. I think the home is well built but the finishing work leaves much to be desired. The finishing work complaints seem to be ones also echoed in other Del Webb communities. Also, is no reason why cement cracks should appear within three weeks after cement is poured. Perhaps the company pouring the cement should use a good strong quality concrete, use the right amount of water in the mix, use an experienced team than can work with a stiffer dryer concrete mix. Yes, it will cost a bit more but you can pass the costs on to the purchasers. You will have less frustrated customers because at this point I have heard people wonder if the concrete in the slab under their homes has also started to crack. I guess Del Webb does not care about such complaints, since nothing has been done here or in other Del Webb communities where friends reside. Fortunately the Pulte staff and Del Webb staff are remarkable to work with before and after the move in. All people that we have com in contact with, do outstanding job and are very responsive to all requests. ... More

We bought at a time where supply chain issues were present and houses couldn’t be completed fast enough because of the demand. Having said that, between our sales agent, Valen, Joey, the field manager, Natalie, in warranty, Susan InDesign, and others. I thought that they do an amazingly good job, and they’re very detail oriented to make sure to see the jobs to completion! If there was anything wrong, it’s been addressed in a timely fashion so all in all, enjoying the whole experience, and our home! Looking forward to the amenity center opening before winter’s end so it can be enjoyed by all.