Del Webb Reviews

Del Webb responded:
Thank you for sharing your concerns. We understand how unexpected costs like property taxes and higher-than-anticipated utility bills can be frustrating, especially when you’ve only been in the home a short time. Property taxes are set by the county and utility charges are managed by the service provider, but we appreciate you bringing this to our attention. If you’d like, our team would be happy to review your situation and help point you to the appropriate resources for additional clarity. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re happy to hear that you’re enjoying the comfort and thoughtful design of your home, from the insulation and quiet HVAC system to the efficient duct layout. It’s great to know the quality of the standard features and the spacious feel of the floor plan stood out to you! Your satisfaction means a lot to us, and we’re thrilled you’re overall very happy with your purchase. If you ever have questions or need assistance, we’re always happy to help! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re so glad to hear you’re happy with your new home and that our sales and construction teams were able to address your concerns promptly! We appreciate your honest input regarding the apps, warranty registration, and design details, as this helps us identify opportunities to improve the homeowner experience. We would be glad to answer any questions you may have, please email customersupport@pultegroup.com with a brief summary along with your address and contact information. Thank you again and congratulations on your new home! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that your contacts have been helpful, friendly, and responsive so far, and that your overall experience has been a good one. We understand your concern about future warranty responsiveness and appreciate you sharing it. If there are any unaddressed concerns within your home, we'd like to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear you had a positive experience overall and that our build manager and sales representative were responsive and helpful! We appreciate your comments on the craftsmanship, as well as your thoughtful feedback regarding materials and construction details. Your input is valuable and helps us continue improving the homebuilding experience. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that the people you interacted with were kind and a pleasure to work with! We appreciate your comment about the door's edges and will share this with the appropriate team. Thank you again, enjoy your new home! ^KH

Del Webb responded:
Thank you for sharing your feedback. We appreciate you noting the concern about the windows, as attention to detail is important to us. We’re glad to hear that overall the home has met your expectations, and we value your input as it helps us continue to improve. ^KH

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear that your overall experience was positive, and we appreciate you noting the areas that could have been more convenient. We understand how the volume of paperwork, lender changes, and travel for closing can feel burdensome, and we appreciate your perspective on how the process could be improved. Your comments are valuable and will be shared with our team as we continue working to enhance the homebuying experience. ^KH ... More

Del Webb responded:
Thank you for sharing such thoughtful feedback about your home. We’re happy to hear that you love your new home, appreciate the overall quality, and found value in being actively involved throughout the process! We also appreciate your honest input on selections, standard features, and upgrade options. It’s great to know that, in the end, the layout and build quality have made your home a place you truly enjoy! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your home exceeded expectations and that any minor issues were addressed promptly! It’s also great to know the build process was efficient and met your timeline. Enjoy your new home! ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We're so glad to hear that you're loving your new home and the community! Congratulations on your new home. ^KH

Del Webb responded:
Thank you for sharing your experience. We’re so happy to hear that you love your new home and are enjoying the spacious design and quality construction! It’s great to know the insulation is providing that extra comfort and privacy from neighbors. We truly appreciate your kind words! ^KH

Del Webb responded:
Thank you for sharing! We’re glad to hear your experience has been seamless and timely. We truly appreciate your feedback, enjoy your new home! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that our sales and construction teams demonstrated a sincere commitment to customer satisfaction! We also appreciate your perspective on the design and options process and understand that selecting the right features, and the associated costs, can be one of the more challenging parts of the journey. Your feedback is valuable, and we’re grateful you took the time to share it! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear that Dana guided you smoothly through the buying process, Jack took care of the details that truly make a difference, and that the warranty department has been awesome to work with! It’s also wonderful to know that Freda at the clubhouse front desk has made such a positive impression and genuinely cares about the residents. We truly appreciate your kind words and are happy to have you in the community! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback and for choosing Pulte again! We’re glad to hear that you love the community, but we’re truly sorry that construction errors affected your experience and required postponing settlement to resolve them. Your feedback is important to us, and we would like to make leadership aware of this. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re delighted to hear that Mitch took the time to understand your needs and helped make your building journey a positive one. It's great to know that Kurt continues to be such a helpful presence even after the sale! We appreciate your honesty about the closing process and are glad things went more smoothly once decisions were finalized. We’re thrilled to know you’re happy in your new home and wish you many wonderful years ahead! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that you love the home’s layout and plan and that your experience at the Design Center was positive. At the same time, we’re truly sorry that the paint workmanship, wall texture, door finishes, and concrete work did not meet your expectations. Your comments regarding lighting, ceiling fan options, and paint selections are valuable, and we’ll be sure to share this feedback with the appropriate teams as we continue working to improve both quality and design offerings. Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re delighted to hear that Carolina Overlook offered the perfect blend of lifestyle, community, and value you were looking for! It’s wonderful to know that the home, the neighbors, and the overall process made your move, well worth it. We truly appreciate your kind words and are thrilled you’ve found your place in our community! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear your purchase process went well, and we completely understand how overwhelming all the warranty and HOA information can feel at first. It does get easier as everything becomes more familiar. If you ever have questions along the way, we’re always here to help! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We're delighted to hear that you had a positive experience from start to finish with our team! Enjoy your new home! ^KH

Del Webb responded:
Thank you for taking the time to share your experience. We’re delighted to hear how positive your interactions were with Chris and Ashton! At the same time, we’re truly sorry for the stress you experienced during the Design Center visit and for the challenges you faced with the mortgage and insurance processes; your feedback is invaluable and will be shared with the appropriate teams so we can continue improving clarity, flexibility, and communication. We’re grateful that, despite these difficulties, you’re pleased with the quality and beauty of your new home! ^KH ... More

Del Webb responded:
Thank you for bringing this to our attention. We’re truly sorry to hear that your internet lines keep being cut. We appreciate you bringing it to our attention and will work with the appropriate teams to ensure this issue is resolved and prevented moving forward. Please reach out with any additional details so we can address it promptly! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear the builder has been responsive, but we’re truly sorry that you’re continuing to find electrical issues along with workmanship concerns. We appreciate you bringing these items to our attention, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear that both the Sales and Service Teams provided great support, but we’re sorry that certain design elements in your home have caused frustration. Your feedback regarding the shower tile coverage, bathroom light switch placement, garage steps, and lack of electrical outlets is incredibly valuable. We appreciate you highlighting these points and would like to make leadership aware of this, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ... More