Del Webb Reviews

Sales person did not clearly explain all options. Quality of workmanship & materials is not very good. Homes are built in a rush. Construction manager was transparent and good communicator.

Everyone was great to work with from the Sales Office through Field Manager. They followed their process as laid out upfront. Home was beautiful and delivered right on time. Would build with them anytime!

Our sales agent, was wonderful explained everything to us made the pie experience great

Many imperfections within the home.

Rita was great to work with re: Sale area. She stayed on top of the process. Initially we were going to use Pulte Mortgage- candidly, I did not like or appreciate that experience. We were told one thing and then the rules started changing- I then went back to our former mortgage company. The process itself of the purchase and close was very well done. Pulte is a quality group to work with within the Del Webb community we purchase.

We were very pleased with the process of buying our home. They have it all stream lined from seeing the model homes plans to choose our home, picking out the interior, etc. Everyone involved from the salesman to the construction managers were very professional,knowledgeable, and there to answer our questions.

There are six outstanding issue..no 7 that are still outstanding and not addressed. Flood lights I paid extra for. Can’t turn off at switch..problem electrical. Hardwood floor in entry hall a board lifted and hasn’t been repaired. Counter in guest bathroom miscue where it meets the faucet leaving large gap. Bolts and instructions for hurricane shutters not provided. Broken glass for turntable in microwave..received a replacement that was incorrect size. Still waiting for yet another replacement. Still waiting for shower rod that was never provided. Spent quite a bit of money for this and disappointed. ... More

Work closely with construction manager

Dean and Silvio are the absolute best responding always to all of my concerns and correcting anything that needed to be corrected

Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do nothing to remedy the situation. The entire process took 14 months to complete, the longest I have ever seen to construct a single family home. Pulte Mortgage is a joke, the turnover in their office is like a revolving door. Every time a processor leaves and another one takes over they request the same paperwork that is already in your file but are too lazy to look for it. I would not recommend Del Webb / Pulte to anyone in the market for a new home. Run don’t walk from this builder, you won’t be sorry. Take a visit to their neighborhoods and talk to the residents there, I wish I had done that, everyone I talk to has the same horror story. DO NOT BUY FROM THIS BUILDER!!!!! ... More

Our home came out of the ground slow, but quickly became a nice quality house.

I had an excellent experience with Pulte and Del Web. My home was very well built and they always kept me up to date with the progress.

Not worth the money, horrible workmanship

Sometimes we wondered if we were crazy building a new home the same year we were retiring? Were we too old for this kind of project? The answer is NO because we had a great team of people who walked us through each step. Our salesperson was very clear about everything. A scary part for us was deciding on all the interior choices that had to be made. The designer actually made that process easy and fun and it took only a few hours. We were surprised that it all happened smoothly and all we had to do was give our input and sit back and wait!

Review? I have none worthy of publishing.

Very bad experience in the design center and untrue promises made. Wilmington customer care very slow and difficult to deal with. Quality of some materials questionable. Although I love my house don’t know if I’d recommend.

Devon and Steven have been great in regards to working with them. Steven has gotten back to me immediately re: issues in the new house that need to be fixed, etc. ... or if I have any questions. I realize he probably is supervising a lot of workers and it's probably hard to check all their work thoroughly. Regarding Pulte homes in general .... our last home was a Pulte home and the workmanship was pretty good. It's been a bit disappointing in seeing the quality of products used nowadays to save costs (you can see through the insulation to the wood frame of homes/condo buildings going up now, the cabinet doors are so flimsy and the knobs mark the adjoining cabinet door immediately, you can't access the 2nd trash bin as the cabinet doesn't open out far enough, I can't access my bottom freezer bc the door hits the shoe molding so cannot open all the way, etc.). Steven did a great job. I'm just saying that Pulte in general has scaled back on their quality of products and functionality within the home. ... More

Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.

Everyone involved in our buying experience was professional and easy to work with. Most issues we had were addressed in a timely manner.

House quality seems good but the craftsmanship quality of finishes is poor

We were extremely please with the process of building a home at Del Webb in Griffin. We had looked at other 55+ communities, and they just didn’t have the feel of community as this Del Webb. It just seemed like the perfect fit for us.

We were very pleased with the entire Del Webb /Pulte home buying process. Our sales agent, Jenna, was responsive to questions and our construction supervisor, Daniel, was incredible! He was very detailed and went above and beyond at every step of the home building process He kept us informed weekly and dealt promptly with any issues we noticed. We are happy with our beautiful new home!

The Guy (Scott) said he would be back in 30 days to fix any problem we had in the house and he never showed up after 30 days plus I asked him for a few extra tiles for the floor in which he said there was some there allready but there was NOT

Our project manager changed 3 times during the 9 months. We lived across the country and had to request updates on build. We felt disconnected and once we moved in, our last project manager left for another job so we have no one to discuss issues with. The last project manager wasn't invested in our anyway so we always felt alone. Fixing issues are on your own to figure out and deal with even if they were not done before closing. It is sad to pay this amount of money and be treated in this way.

The build process was okay with the exception of faults and disappointment as the close approached. From finishes, plumbing, accents, there are the expected issues but many that should have absolutely been captured through the quality process.