Del Webb Reviews

Our experience with the sales reps, both Pamela and Bob at DWOC were great. They were very attentive and helpful throughout the build process. Also, our Project Manager Daniel was excellent. Great attitude and thoroughness with us every step of the way. Unfortunately, we aren't impressed with the after closing Customer Care Team in regard to one person who has handled the issues that arose after closing. We've reported things that needed addressing and their lack of follow through has made this part of the Pulte experience frustrating. There needs to be some accountability in this area, especially with the lack of communication and follow up. ... More

The overall experience in the build and relationship with our construction manager Christian was excellent. However the workmanship by the trades and the quality of the materials used especially the doors, cabinetry, paint and overall finishes are disappointing and in my opinion subpar.

We have only been in the house under 2 months now and we are happy with our home which was a spec home. We like the lot and sitting on the patio at night enjoying the views. Other than wishing the lot was bigger and the house had more closet space we do have some minor complaints: 1) The garage floor is pitted throughout the garage which is going to require an epoxy coating to hide. 2) There are a few light switches in hard-to-reach places. 3) The trim painting must have been water down since it has very little gloss/shine to it compare to the touch-up paint that I purchased. Night and day difference between what the build painted and the paint coming out the can that I purchased. 4) The Whirlpool wall oven and microwave and installed on the same wall have different color clocks. We were told by a Dell Webb area manager that this is a Whirlpool issue and nothing they can do at this time. 5) We are concerned the AC sizing for the house and after discussion with a couple trusted AC specialist the conclusion that a 2.5ton unit paired with a 4-ton furnace/blower is undersized. We have noticed In the 100 degree heat with the typical humidly levels the unit runs non-stop during the day. Note - Responsiveness to issues was given 3 star since we had to select something for the review. We have not placed any warranty calls at this time. ... More

We are happy with our home but have some unfinished landscape work and trim work that needs to be addressed, very difficult to get anyone to make it a priority or receive a schedule that they can meet. Waited four hours last week and contractors never showed and no communication from anyone.

The sales rep we worked with was awesome! He knew where we wanted to be and some of the ‘must’ items in the home and worked hard to get us there. The build/ construction process was a little frustrating as we had a few changes in the construction manager the 1st couple not being really responsive. The one we ended with was great but, unfortunately, we missed some opportunities to have corrections made in the build process. There are numerous spots where attention to detail was missed. For the cost, there should be better overall quality of work. The community is great and so far, the response to needs from HoA is good. ... More

Lots of problems with no resolution in the near future. Also spoke with other owners with the same issues.

Can’t go out to my backyard or send my dog out there since it is mud. No one seems to want to help.

Pulte Warranty is slow to respond. Many of the issues can't be identified until you live in the home for a couple of months. The Pulte Sales Team is Great!!

Holding out on rating the builders a five star until we see if they fix the water issues many of us are having. We bought in here because there was a very low possibility of any flooding. But...in the two months we have been here we have seen some very real issues that could cause major problems. Apparently, Pulte is on it and we hope that they find a resolution. Then ...five stars!

Pulte seems to rely almost exclusively on subcontractors. My opinion is that these contractors need to me managed a lot more than Pulte is doing now to improve on their quality of work, productivity and consequently on their cost of work. The construction manager is stretched too thin. More supervision and overnight of subs definitely required.

We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues

Not going to lie, buying a new build can be very stressful. you think it will be easy because you get to pick what you want but that is the hard part. Upgrades are not cheap other builders include things this builder does not and vice versa. Highly recommend having an inspector come with you with each walk-through you will miss things and after you moved in it takes a bit to get things fixed if needed or if even whether it’s determined part of warranty or not. But overall the house is pretty, would prefer a different lot but of course everything cost more. The community is great and overall so far Del Webb has been accommodating. ... More

The hvac system had issues with the heat and after they fixed that the air conditioner didn’t work now it is just noisy. The drywall and painting team has been in to fix several places and then paint. The landscaper did a poor job in the back yard.

For the most part working with Pulte was a good experience. However, we were never informed about the location of support posts in our finished basement. Now there is a post/column 3 feet from the center of the stairs. Very poor planning and very unattractive and the people we’ve talked to say it would have been easy to move this post a few feet away. At closing we agreed that there were 5/6 issues that still needed attention: 1. Our contract states the the cold air vent which is high up in the entryway would be moved down closer to the floor. 2. The screens in several windows do not fit properly along the bottom. There’s a gap where insects can easily get in. 3. Our refrigerator is still not installed. 4. The master shower door is not installed. 5. A spot of crown molding needs sanding and repainting. The furnace room and sump pump rooms were never cleaned up so we have had to remove debris left by the workers. We understand that our addition has a number of houses that are in the final stages so the contractors are busy trying to finish all these properties but it is now 5+ weeks since our closing and none of the above issues have been resolved and email, calls and texts go unanswered. It’s a beautiful and well-maintained property so the lack of attention to the above issues is disappointing especially since our house is over 4000 sa.ft. and has upgrades throughout. ... More

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.

The overall quality is the best. As with any builder, there are finishing issues they respond to attentively.

Day of closing our field manager supposed done couple of things for us after we close on Friday and before we got back on Monday and never did. Than when we brought up to the customer care person he ask and said he did not say it. Very disappointed ! PS still waiting on our refrigerator

6 weeks into home and several issues from items not completed to items being temporary and not yet replaced. most are what I would call simple and should never have happened. yet, they still haven't been completed as of this date.

On August 29 I sent Pulte a repair request on 11 issues. No response. I submitted a lanai screen request to HOA on August 10. Still no response. It should not take this long for a simple matter.

This is the second home we built. Once we got past a few misunderstandings in the beginning of the sales process things went smoothly. The build process was awesome. Now that we are in the home the warranty people are NOTY GOOD. Things are taking forever to get fixed. The vendors are unreliable. They don't show up, and when they do they are unprepared to complete the job.

Overall the experience was good, but homeowners should be prepared for at least two months of workman coming back to fix thinks like paint, stucco, appliances, tile, etc.

Lack of sense of urgency on several issues.

I love living here but many things wrong with the workmanship in building my house.

I’m disappointed. I’ve owned new homes before . Pulte is either building too fast to keep up, or they’re hiring lower class workers, or they’re going downhill. I’ve never had such sloppy, messy, incomplete, unfinished work before. We personally have had to repair so many builder “oops” because getting them out to fix seems to be a problem. There are also a lot of larger “oops” we are waiting for resolution.

Their contractors do not keep a clean or tidy work space. Debris was left everywhere inside and out during the buildout. Their finishing work was no better than an inexperienced DIY person. Carpentry was horrible. We purchased cabinet in the entry way from garage that I could have built better with the limited tools I have. Each shelf was at different spacing. The painting was horrible and had to be done a second time.