Del Webb Reviews

The process of selecting a model was straightforward and a fun process once you know how much you can spend. There are models for most every one. I would have liked to have more customization in the interior of the build. Our assigned builder’s agent was superior in her attention to detail.

Had a good experience with the local construction manager.

Tony wasn't happy with the last minute requests from the underwriters. Not pleased with the mortgage company our mortgage was transferred to. This whole experience caused Lorraine and I frustration and anxiety.

I was most impressed with the design center experience. There were so many options, all very systematically arranged. The quality of these varieties were tangible. Michelle A was extremely approachable, not making you feel judged by the level/pricing of any of your selections. She was also so knowledgeable and an absolute pleasure. Most of the construction management team was wonderful. They were friendly as well as informative. The frequent construction updates were exciting and welcoming to receive.

Realtor and Work Manager were excellent. Workmanship fell short as identified in several areas through professional after build inspection. However quick fixes were accomplished after reporting. Price of home was overpriced per VA appraisal, negotiated new value and price were determined and accepted.

I would say that, overall, we had an excellent experience with Pulte/Del Webb at Barton Village in Lebanon, Tennessee. The actual people we dealt daily/weekly with (sales/construction manager/project manager/vendors/mortgage company) all seemed sincere, trustworthy and motivated to deliver a quality product. I think it can be the "luck of the draw", depending on the part of the country, on how these folks approach their jobs. We were very fortunate. Like any big corporation, the local people are often constrained by the "home office" and various policies/practices/bureaucratic red tape that limited what that could often do. Even when those policies and practices don't make a lot of sense, depending on the development and house. Which leads me to another point. Remember that, generally speaking, these are essentially semi-customable builder grade homes. Sure, they want you to end up "happy" or satisfied with your new home. However, it is also a business where Pulte/Del Webb wants to make money to keep shareholders happy. Despite the fact that you can pick out your lot, floor plan, and purchase upgrades, this process isn't the same as if you hired an architect/general contractor to build your dream home. I encourage you to conduct a lot of research, talk to friends, and ask lots and lots of questions from everyone you deal with from the first time you step into the sales office. Make detailed notes of each conversation and keep each email you receive so you can follow up as necessary. Take plenty of time to prepare for your visit to the design center and come prepared and take as much time as you need during the pre-drywall and other inspections. After all, you are probably paying a lot of money for this home. You are the customer. Protect your investment. Be your own advocate. They sell you on the "experience" and the landscaping and sidewalks and amenities and the "community"; however, you will spend most of your time in your house. Make sure you get what you want and what they promise you. With that said, we would definitely do this again (not that we hope ever need to) and would recommend Pulte/Del Webb to others. We are really enjoying our new place! ... More

Entire experience was awesome except for one.. I would NEVER recommend pulte mortgage to anyone. I logged 7 calls with not one return call. That part was terrible

Everyone we worked with during the entire process was so helpful and patient with our concerns and questions. This is the first home we have had built to our specifications and the questions were many. We were guided and everything went smoothly.

Sales person, Tracy was very helpful. Construction manager, Chad was also very helpful. After move we were transferred to a customer service person who has not been helpful with “fix up issues”. Doesn’t return calls, etc. etc.

Pulte does a great job as a production builder although much of the finish items such as kitchen & bathroom hardware, cabinetry, and trim could be better quality. My biggest complaint would be the finish painting. We had paint overspray / droplets all over are tile floor, bathroom fixtures, light & outlet plates, which were not removed prior to finish paint and had to be removed and cleaned by us, leaving us to touch up paint the walls. Lastly, anyone considering building a Pulte home needs to know in advance that the process happens very quickly and you need to be prepared to make decisions quickly as well. An example of this is your design appointment & consultation, which requires a lot of pre-planning on the buyers part to assure you are getting what you want in a finished home. We felt this process could have been better presented in advance, by having the process explained in detail thereby removing the unnecessary pressure of appointment time restraints in the selection process. IT’S ALL ON THE BUYER TO GET IT RIGHT IN THIS MEETING AS THERE ARE NO CHANGES ALLOWED FOR THE BUYERS, ONLY PULTE GETS TO MAKE CHANGES. ... More

Homes are better built than most I have visited.

The builder was flexible to work with our timeline towards the completion of the home. The home seems well-built and no major issues have surfaced in the first six to seven weeks.

Value, quality and delivery were just as expected from Pulte builders.

The quality of construction is very good. The process involves lots of updates and good communications which were appreciated.

Disappointed in their finish work but the overall construction is excellent for a non custom home. They are not flexible with upgrading air conditioning systems and using a different maker for a dishwasher also no flexibility in including a gas line for people that prefer cooking with gas we put the gas line for $10,000 it’s propane and it is great to be able to have our Wolf Appliances and updated kitchen appliances however we had to remove the new ones they all got donated since no flexibility on choosing your appliances !!! The area is beautiful and well kept and people living here are great ... More

We purchased a brand new 'spec home' sight unseen because of a significant price drop. We are happy with the home and the neighborhood. Is everything perfect? No. We had some issues such as an exterior door handle coming apart instantly, some electrical outlets not working, and water accumulating under the condensate. Pulte Homes and their agents responded fairly quickly and appropriately.

Overall it was a pretty good experience. Our construction manger was prompt with requests and updates.

They seemed to rush things too quick and their finish isn't so pleasing for the price of the home.

We love our home and the community. If I have to be picky about what Pulte could do better. Little things such as they will not run the gas line past the house so if you get the screened in porch I had to pay $475 to a plumber to extend 12 feet. Most of the bathroom and kitchen cabinets when you open them hit another cabinet, wall or appliance. Not enough room. Pulte would not install dimmers, Some downspouts are on a grade that the water is eroding the yard. They do not cover that I have to pay someone to dig a pipe to drain water at bottom of yard.

The house was move in ready, clean, and had just a few fairly minor "fixes" that were needed. Overall I am pleased with both the design and quality of the house.

Both persons above very capable and very helpful in their roles

Our construction manager Brandi made the difference in creating a great experience. She was responsive, caring and gave us great guidance. We were very thankful for her and her friendship. The sales experience was “ok”. Kind of felt like a number here - some room for improvement. Overall we are very happy and glad we chose what we did.

Some options not completed and corrections had to be made. buying experience was rushed when picking options.

Good, informative and responsive.

Some of the issues that were found when we had our pre-close walkthough led me to believe that the pre-close quality control was not the best. The kitchen sink had a leak. How was that not found? There was insulation stuck in the main water line of the home. Our private inspector indicated that there seemed to be a problem from one of the toilets and the project manager said he would have all the plumbing checked. Clearly that didn't happen. They had to dig up the beds in the front of the house to get the lines cleared. As far as we can tell, everything was fixed, but some of the items never should have happened. There is missing grout in the main shower that we didn't notice until we started to use the shower. Caulking was missing in the guest bath. Imrpvement needs to be made in your QC department. ... More