Del Webb Reviews

It took 13 months to complete our home. At least 5 walls and center island out of alignment. We had 4 different Construction Managers. Just wish Matt (our last Mgr) could have been our Mgr throughout. I feel certain if we had had him in charge prior to just the last 6 weeks this would never have happened. Pulte needs more Construction Mgrs to supervise their sub contractors.

Do not ruch thru final inspection, take the time to inspect all doors and windows for security and weather proofing. Railings will NOT be painted so be prepared for that. Landscaping is very haphazard in detailing what plants, trees and type of grass you have. Orange tube with wires will be hanging out of your home.Might have both outside water facets on same side of house. Inspect EVERYTHING

Scott was great to work with. He is very knowledgeable about the product and honest in all our dealings. When the original house came in too high he worked with me for options to come up with an affordable house. Even found some discounts. I had two project managers. Both were very responsive with any issues (all minor) and followed up to make sure they were taken care of.

I have been in the house for five weeks and no one has fixed the items that needed attention. The sod was finally laid down but needs to be finished. We still have kitchen doors that need adjusting. Some 0ther items need attention. I do not have the name or contact information for the person who can make this happen. This is very frustrating.

This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still not back in. What a great experience. I hope that you put this review on your web page. ... More

We really enjoy our new home. We’ve only been in for 6 weeks but so far everything has been great. A few things need to be fixed but they are chipping away at it.

The people I worked with were very nice and understanding

This was the first home we have built and the experience was absolutely perfect. They guided us through all the processes and answered all our questions quickly and thoroughly. The quality of our new home is excellent and we love it! Would definitely build with them again.

Our Build Manager (Dana) has been exceptional. He has taken care of every request whenever issues occurred. He responds when needed and has always acted professionally and courteous. Our number one issue is with the home is our flooring. Our tile floor was installed improperly and poorly. We obtained our keys on February 3, 2023 and to this day our tile floor has not been corrected. The few tiles that were replaced caused issues to a number of adjoining tiles (caused them to become loose). After meeting with a tile installer, we have determined there are approximately 75 tiles that are either loose or have hollow spots. Just a very very poor installation job. A lot of work will have to be done in order to get the flooring corrected. Our flooring issue relates to the 3 star rating for Quality & Value. ... More

Great Home except 30-Day warranty issues need to be addressed in a timely manner. Too long to verify and eventually execute fixes. I realize lots of homes being done now and Labor shortages contribute to this but Co. needs to increase Labor Force to take care of these issues. You pay half a million dollars for a home you should expect discrepancies to be fixed in a timely manner.

Jill (sales) guided us through the process and stayed in touch. She was always willing to get us answers even if it didn’t pertain to her job. Absolutely awesome! Susan (design center) knows her job extremely well. Very professional yet a lot of fun to work with! I can’t say enough about the entire team. They are the best in every way!

After meeting with construction manager, the only time we heard from him is when we brought up a concern. His replies were curt.

I really liked the houses I saw here. They were comparable or better than other communities I looked at, and so I took the plunge. The area's amenities, shopping, entertainment, etc were already established and in place so while my street is a construction zone, the area is not. Because we are at the end of the build out, I had no choices in finishes, flooring, colors, cabinets, etc. So it was like when I bought my first home which was a resale. It took longer than expected to complete, but everyone was responsive to my concerns and still is as we work together to adjust the few things that were not done perfectly or need adjusting (the closet doors that came in late, needed painting and hanging for example). The house is comfortable, looks good and the neighbors are great. Not a bad experience at all. ... More

This is a beautiful new community. The builder did a great job on our home. We had lots of options to choose from to make it our own. The job was done in a timely manner & we are now settled in and ready to meet new friends and enjoy this special community

We had a wonderful experience with our sales person, Mike. He was very honest, supportive, and provided considerable information throughout to us. Following this, we were equally lucky to have an outstanding construction manager, ANDREW. He was an excellent communicator, he provided us with periodic photographs, as did our sales person. He explained each aspect of the construction. throughout the construction. He was with us for the entire day we moved in to make sure everything worked well. Unfortunately, the one area that has been lacking thus far is follow up and attendance to a number of minor items. Oven door – lower door – was not installed correctly, and we have not use the oven as a consequence since we moved in almost 45 days ago. The cleaners, who came in on the date we moved in, did considerable marking and scuffing of our walls and boards. This has not been attended to, although it is not a priority in terms of time. I am assuming that the warranty area is understaffed based upon the amount of homes that closed in such a small period of time. All in all, a great experience, and I would thoroughly recommend Pulte. ... More

Builder and subs don’t follow plans and build what they want with low quality.

When you first stop here to look at homes they are great. then it goes down hill from there. You are not allowed to make ANY changes after you design your home because you signed your contract but they constantly make changes and delete items. we were lied to about our lot and they offered a four foot extension on the garage which I wanted. I was told that was no longer offered because there was no demand for it. All of many of my neighbors have it and we all purchased and designed our homes within a month of each other. we were lied to about our lot as well everyone one our street was told the same "STORY" about the lots how someone purchased it and backed out. Bruce lies a lot! His attitude is also poor. our construction manager Jack did not provide the service as promised very poor communication. AS more people move in the same problems exist in every single home. so I am not just some disgruntled homeowner people that have lived here for years have told that they have had the same issues. Its odd that they ask for input but never make any corrective actions. they have the nerve to ask you for all five star ratings knowing they don't deserve it. why do companies ask for these surveys and when you're honest you never hear anything back from them. It's all smoke and mirrors. Stop with the excuses and treat your customers like they are valuable. without them you would have nothing. Do something you know what is going on! ... More

Tim and Pete did a great job

Poor workmanship and a person could still go broke having fun hoa doesn't even pay for fitness classes

Fixed shelving in the panty is impossible to deal with. Can not fit small appliciances for storage such as a Kitchen Aid mixer or bread maker. Kitchen draws are not deep enough many appliances. No drawers in two of the bathrooms. Linen closet door is extremely small. Laundry room door can not be opened all the way without hitting the dryer, needs a design change. No pride in workmanship on those working on the house. Flooring has spots of "glue" throughout the entire house.

If you want a punch list a mile long that never get finished then this is the house for you. If not beware! Appointments are made and NOT kept and Pulte’s customer care group DOES NOT care.

Trent kept us inform the entire way he explained the process well at closing and final inspection. The quality is great.

Took a very long time to build due to the pandemic. Our first manager terrible but our second , Steve, was outstanding. I think our house overall was ok but the trades are sloppy and need to be watched closer. Haven't got repairs done yet but they are scheduled for completion .

My salesman, Travis, was great to work with from start to closing. Manny, the construction manager, was extremely responsive. Ashley and Charlotte were wonderful to work with. I especially loved their efforts to reduce my interest rate and closing costs!

Daniel & Donny have been great