Del Webb Reviews

Overall it was a pretty good experience. Our construction manger was prompt with requests and updates.

They seemed to rush things too quick and their finish isn't so pleasing for the price of the home.

We love our home and the community. If I have to be picky about what Pulte could do better. Little things such as they will not run the gas line past the house so if you get the screened in porch I had to pay $475 to a plumber to extend 12 feet. Most of the bathroom and kitchen cabinets when you open them hit another cabinet, wall or appliance. Not enough room. Pulte would not install dimmers, Some downspouts are on a grade that the water is eroding the yard. They do not cover that I have to pay someone to dig a pipe to drain water at bottom of yard.

The house was move in ready, clean, and had just a few fairly minor "fixes" that were needed. Overall I am pleased with both the design and quality of the house.

Both persons above very capable and very helpful in their roles

Our construction manager Brandi made the difference in creating a great experience. She was responsive, caring and gave us great guidance. We were very thankful for her and her friendship. The sales experience was “ok”. Kind of felt like a number here - some room for improvement. Overall we are very happy and glad we chose what we did.

Some options not completed and corrections had to be made. buying experience was rushed when picking options.

Good, informative and responsive.

Some of the issues that were found when we had our pre-close walkthough led me to believe that the pre-close quality control was not the best. The kitchen sink had a leak. How was that not found? There was insulation stuck in the main water line of the home. Our private inspector indicated that there seemed to be a problem from one of the toilets and the project manager said he would have all the plumbing checked. Clearly that didn't happen. They had to dig up the beds in the front of the house to get the lines cleared. As far as we can tell, everything was fixed, but some of the items never should have happened. There is missing grout in the main shower that we didn't notice until we started to use the shower. Caulking was missing in the guest bath. Imrpvement needs to be made in your QC department. ... More

Del Webb provides a good list of standard models. The models limited and the selections are limited to what Del Webb can purchase in bulk. In 85 % of the selections they are acceptable. But Del Webb does not support unique taste. Be different is not encourage. Being unique is an add on.

Overall the process went pretty smoothly. My new home is well contrusted and passed an impartial review. I was pleased with the effectiveness of the sales staff, loan offersers, construction crew, settlement services etc. However, I had two issues. The first, regarding the time to select many items for the house took too long and was combersome for a single individual in the time provided. I had to select all the electrical (e.g., outlets, range, lighting, etc.), indoors (e.g., cabinets, color skim, knobs, tile, etc.) and outdoor designs (e.g., color for siding, brick, etc.) which took over 8 hours. It was a very long and exhausting process. My recommendation would be to break up the process in two days. I will have definitley made different selections if allowed more time to think about things during and after the process. Secondly, more information would have been appreicated if made available. That would have left me with a clearer picture about future and total costs regarding speakers installation. Since the information was not provided upfront, the additional costs were not anticipated and I would have definately made a different selection, if the total cost were presented. Other than those two issues, I am happy with my new home. ... More

Once we were at the end of the buy/build process things went well. However, the lack of responsiveness from the Sales office and the 2 month delay was unacceptable. Worse was the lack of accountability and owning up to make it right. We pushed to have the build completed by May. The Sales simply dropped the ball and we were forced into a 2 month rental at our own expense. Had the Sales office been straight forward, answered calls and emails we could have adjusted our schedule. We simple got a shoulder shrug from the Sales office.

This is my first home I’ve actually had built. Everything with the build went smoothly. I wish there were a few more selection options with certain things like the grout color for the tile. Also more areas pocket doors could have been used. My main issue is with the yard set up, not the house. I should have looked around more since I have a berm and a drainage ditch right out back, plus a utility box on both sides out front. When I bought the lot I had for a huge beautiful tree that was in the common area next door. The sales person said there were two but one died already that would have to be replaced. The second tree eventually started dying and had to be removed as well because so many big roots were cut during grading of my lot. Such a shame the trees designated to be saved weren’t. ... More

Great communication and responsiveness with Construction Manager

It would be desirable for a house costing more than $600 to have a water softener already included, and to choose built-in cabinets with higher quality than metal shelving. But most importantly, the doors would be completely sanded, so that all corners and edges feel smooth. When prices go up, you shouldn't simultaneously feel like the quality is going down. It would also be good to accompany the buyer through the administrative procedures (electricity, water, gas, and also with the HOA or the Castle Group) during the handover, because that doesn't always work out so well. Otherwise, it was a great collaboration, all promises were kept, and the financial handling was top-notch from start to finish. ... More

The buying process was very smooth overall. Most problems were handled well by Pulte. The exception was an error made on the placement of the EV charger prewire in the garage. I was being sent wiring schematics for the garage that were the reverse of the actual layout and when I requested the prewire on the front left side wall it ended up on the rear of the right side wall. We came up with a compromise solution but I ended up having to pay $200 for garage drywall repair. From what I have seen the overall quality of workmanship is excellent. However, I was disappointed with the use of 24" centers in the framing and Milgard windows and doors which I believe is a low to mid-grade product. I have found that the warranty work and any needed followup is exceptionally good. The warranty department people have made sure that followup work is done well and on time. ... More

Overall, a good experience. Walk through items should have been taken care of ahead of time though.

I bought a spec house, so i didn't choose flooring, cabinets, etc, but i really like everything in my house. They building superintendent was easy to work with and overall it was a good experience. This is the 3rd time that I've purchased a brand new home and Pulte is much easier to work with and the workmanship is much better than the previous new homes. There were a few bumps along the way, but all the issues were resolved fairly quickly.

there are a few things that need to be taken care of but I'm told they are not covered under the house warranty

Overall we were unhappy with the sales person during the purchase process, she forgot some things during our initial meetings that caused problems later in the build process. The designer was great and the construction manager gets 10 stars. But your mortgage division gets 2 stars

We were given periodic access to the home for construction progress reports with Kevin, our building rep, who was responsive and helpful.

Our salesman Art did a good job. He knows how to guide you through the initial purchase. He was responsive especially early on. I did expect to see him at the final home closing celebration but he is very busy. Donna at the design appointment was very knowledgeable and helpful. She really made all our add ons come together. We preferred to do most of our add ons at time of build vs after closing. Many wait till later for quality, choice and property tax reasons but we figured how much is an extra 50 or 60k really adding on property tax wise? managers caleb and mike try to deliver a quality house and good home buying experience. Overall they deliver. They were both very responsive with any concerns and they were good with weekly updates. Mike really came thru with the finishing touches we were looking for. We were lucky to have him!!! If you do any change orders be sure to closely follow up that they are being done. Their change order system still has a few bugs. Overall we are very happy with our decision to retire in sun city hilton head. ... More

Ben and the team were very focused on the outcome during the construction of our home to ensure they delivered a quality home. They all also stayed in close contact as to the progress and any problems encountered. Thanks to marjan, our salesman, for all he did for us.

Love our home. Recommend Lisa and Marv!

We purchased our second home in Sun City Festival.