Del Webb Reviews

Others have already said it!!! Cheapest materials, poor craftsmanship & could care less after they gas light you and have taken your deposit.

Pulte has a great sales pitch. Selling you a lifestyle. The actual build is just rushed. Limited attention to detail. Pulte offers a lot of lip service, but based on my experience, the actions don't support statements. They do not respond to warranty requests to correct flaws. Clearly their only goal is to throw homes up quickly to make money. And to add insult to injury, it is a 55 plus community, yet, minor children are everywhere, noisy and often unsupervised.

Every step of the way the professionalism was exceptional the workmanship first rate

The flexibility in customizing the home is good but needs to be more flexible.

They made it as easy as possible and finished more quickly than I expected.

Our builder was good, everything was ok. The fact that you cant have a pre-drywall inspection is shady.

The painting and finish carpentry is below standard. Closing was not easy when you come out of town, cash deal should have gone smoother.

After a relatively short (1-2 hour) final walk through, our Pulte Contractor noted the items we found, and those items were fixed prior to closing. He promised that the process of repairs would not end with our closing and he would provide prompt service if anything else was found. That was NOT the case. We moved into the house on the afternoon of the closing (no furniture was brought into the house for another month), on 11/21/2025 and almost immediately discovered over 100 scrapes, scratches and small punctures in the new floor, mostly around the island, and unfinished drywall work around where the drain for the pedestal sink in the half bath met the drywall. We took pictures, sent them to the contractor. He came by and took his own set of pictures, while promising quick action on the repairs. The contractor was re-assigned months later with no follow up on our repairs and turned our issues over the Warranty specialist who came by, took pictures, and had a flooring representative come by. The flooring representative took pictures as well. It became immediately clear that all the damaged flooring was not going to be replaced. His only suggestion was that I go to Home Depot, purchase a Wood Finish Stain Marker and attempt to cover all the gouges, scratches and punctures in my new floor. I was certainly not pleased with this response but did as he instructed. The flooring rep. came by on 2/14/26 and the drywall was finally repaired and painted this week (the end of March). The immediate response to addressing these repairs I was promised, as one can see, took over 4 months to resolve. So, in reality, my "Responsiveness to issues" experience rating was generous at 2 stars, where 1 star is probably a more accurate response. ... More

We are truly excited to be a part of the Dell Webb family, so to speak. We have been highly upset about the condition of the home and continue to find poor workmanship on a daily basis. The attention to detail has been nonexistent. When I went to my sales person after stating I was frustrated about the things that were happening, instead of helping the situation, she decided that she would deflect the conversation and say that people were upset about the trash service, knowing that I worked for the company that is at Heathcote Village. I’m actually retired from there, but I thought it was a very unprofessional Comment and one that was not needed. I can see that she is someone that just cares about the sale and nothing else I would love to expand more about our experience if someone wants to reach out. We are also very unhappy with the land department and the customer service department in terms of the trees that were put in to help hide the 10 foot wide walking trail that was not disclosed to us. All the neighbors on the back lots that where we are were unaware that it was going to be 10 foot wide so that a fire engine could get down it if needed. I used to sell for NV Homes and we would have to disclose anything that was going to be placed on the lot or any thing pertaining to the surroundings.T.V., Our sales person, never got out of her chair and never even took us over to the lot that we desired. They have sense put Trees up on our lot that we are now responsible to maintain, but these trees have been eaten by the deer and or are already dying due to the snowstorm that occurred a week after we moved in. ... More

Overall, the purchase process was pleasant. The final walkthrough was disappointing and awkward. This new home had a heater that didn’t work and toilet that would not flush due to cement in the pipe. Both are now repaired.

Our sales experience was terrific with Lisa. And our construction manager Marvin did an absolutely fabulous job. We are very very happy with the condition of our brand new home!!! 5 Stars plus!

The materials and workmanship are poor. The model homes are immaculate a setup for the bait-and-switch. Prefab walls studs are so twisted and useless sistering with scrap pieces are needed to attach drywall. Foundations are rushed and crack with relief cuts put in too late. Plaster and paint is rough and flawed. The homes outside fit and finish is also poor with visible damage that Pulte turns a blind eye to. Rough-in wiring was not completed on schedule so holes were made into finished walls. Fixtures and cabinets have defects/damage. The list goes on and on. During recent weather neighbor's roof shingles were lifting and flapping in the wind. When issues are brought up gaslighting, delay and deflection is SOP. Pulte blames the contractors like it is out of their control. They act like bystanders. A drive-by is the method used to assure quality control of work being done on the outside of the house [it looks good from here/the street]. The sales office when made aware will say a member of leadership will call but you will hear nothing but crickets. The only responsive member is the Customer Care Manager and she does not get involved until most of the problems have been baked in. Its been an absolute nightmare. Be Afraid - Be Very Afraid [of Pulte]. ... More

From our first inquiry with Steve our Sagebriar sales rep, we were well cared for and treated respectfully with all our questions answered. In the contract and selection process all glitches were quickly corrected and working with the Design Studio rep, Charlene, was a pleasure and we had fun making the design selections. We’ve been in our new home for three weeks and warranty fix requests have been quickly addressed and overall the communication with all the Del Webb folks has been great - all friendly and helpful. We’ve had a very productive relationship with our construction manager, Brian, who is very friendly and responsive. And, mortgaging through Pulte was a breeze. Two thumbs up overall. ... More

Danielle and Brandi were just awesome; I had some unique things come up during the building process. They were both flexible patient and understanding. They continue to be helpful as I’ve settled in. Much appreciation.

First let me start with the positives. My builder, Daniel Clark, was outstanding in every way. There aren’t enough stars in the sky to rate him. Because of him, I know my home is solid and every detail was scrutinized and correctly executed. I have complete faith and trust in him and his work. Now for the negatives, I am disappointed in the quality of my flooring. I just moved in so time will tell how it ages. Pulte Mortgage was a nightmare and had great impact on my overall experience. They had all my financials for 5 months and the day before closing they told me I had to make an 85% down payment rather than the 40% previously agreed upon. I had no time to review the amended documents because my moving truck was already on the road. I’ve only met a handful of people and learned I’m not the only one with complaints about their mortgage company. It greatly impacted my opinion of the company. ... More

My praise will go to the assigned Realestate agent and my construction manager. I was not disappointed in either. The agent handled all my question and responded in a timely manner. The construction manager Aaron stayed on top of every phase of construction. He did a fine job. My complaint has to do with the sorry Concrete work and using 2x4 for trusses in the attic. Everyone in the neighborhood complains about the amount of cracks in the foundation, porch and garages. My house was no exception. Way too many cracks. In the attic, we replaced or repaired 8 supports that were completely cracked. That’s is what happens when you use poor lumber and 2x4 where 2x6’s should be used. ... More

From sales, to design, construction to warranty service absolutely the best. Rickki, Ena, Tyler and Frank. Great people to work with.

After in the home you start to see the cut corners and design flaws Cabinets that need bumpers ( several ) to keep from banging walls, chipped tile paint on door hinges, sliders that don't fit tight. Small yet annoying flaws that should have been addressed.

Had a great experience and support from Celestine right from the start. We soon established the model I would be best suited to and the deal was confirmed. The support of the operations team and preparations were great. The house is well designed and built and the infrastructure well planned and executed.

terrible time frame they treat you like just another buyer not attention to customer service or delivering a quality product

Great craftsmanship great on site help

Everything in the home needs to be upgraded. Corners and walls are not square. Paint choices are limited. We are already getting nail pops in the drywall. We had a great building supervisor, otherwise I think the build quality would have been worse.

Good communication, responded quickly to repairs

Should update the homeowners about their home being built in a more timely manner so that we can plan especially when you live out of state

Home buyer should make it a priority to hire outside home inspection to walk throughout the house to denote defects and build lapses where speed takes precedence over quality