Del Webb Reviews

The Sun City Del Webb Pulte homes are great designs for living and entertaining. Even though the homes are close together, outside noise is not a problem. The finishing workmanship from poor wood filled with putty, painting not finished, paint splatter on floors and cabinets, poor tile laid uneven. If you have low expectations of quality, this the place to buy!

Overall good experience. Crazy high price increases due to pandemic, but we had to buy. Del Webb and Pulte were great to work with, our Construction PM was excellent even with all the delays, all was communicated effectively.

After you take possession of your new home a 800 number is provided for issues. The recording says allow up to 72 hours for a call back. And company that takes 72 hours to return a call should so re evaluate their business practice. When I did receive a call back the person was very unprofessional. Thank God my issues are minimal because I feel like I’m on my own.

I was very pleased with my experience with buying a Pulte home and the people I interacted with during its construction. Landon did an excellent job as my field representative during the construction phase of my new home here at HCR. Jennifer and Kenny were also very helpful. Landon kept me informed and responded immediately when I had any questions or concerns. The quality of construction is very good and the design of my home is perfect for my needs. I have lots of light which I like. This was a very positive experience. I lived in a townhouse built by Pulte for 15 years before moving to my Pulte house here at HCR and I had no problems with it during that time. I also just sold it for a good price in a challenging housing market. Pulte has a five star rating in my opinion. ... More

We are quite pleased with our new home. The floor plan, fit & finish as well as the overall property are very well done.

Eddie, our field manger, and Melanie, the sales rep, were amazing. The purchasing process was largely effortless.

Here we are buying our final home to live out our golden years. The workmanship is awful; shower door was put in backwards, almost fell on us, a third of downstairs HVAC was wired to upstairs thermostat so we froze for over two weeks since it wasn't deemed an emergency. Walls uneven, sod pathetic, thorns and burrs throughout, multiple irrigation and main water line leaks on the property, the worst cement job I have ever seen, uneven edges, pits, paint on tile and carpet, adhesive all over granite, had to get all new light bulbs as the ones they installed are all so dim. AC did not have a fuse in box outside. Dryer did not work, they had to fix something in fuse box. And, oh so much more. I have asked repeatedly to speak with construction manager supervisor, told they would call me, did not. Said to go through warranty. I have asked warranty manager to call me, was told they would, they have not. The "tell" is that I have to drag my dog in the house after every walk as even she can't stand it. W.O.W. After paying $650000 for this, which I am sure I would take a significant lose to sell this pathetic place, I assume I will just have to die here, and actually, I am hoping for sooner than later, it's that bad. ... More

Project manager was exceptional. Was living far away after purchase and was given a weekly update with pictures which made me feel like a part of the process.

Initial construction manager was clueless. Unfortunately, the replacement construction manager, who was great (Nathan), came onto the job when it was 75% completed. Builder installed wrong kitchen and doors. Sliding doors (5) and about 6-8 windows need to be replaced due to scratches and broken seals. Took 4 weeks to replace flapper in Owners toilet. 70 pavers had oil stains and were replaced. DEFINITELY NOT A QUALITY CONSTRUCTION!!

Moved here from a Del Webb home in another state. We chose Del Webb again because of the great experience in our last home and once again they exceeded our expectations.

Keenan Woodward was great to work with. He was responsive and address any concerns we had.

The materials used are of mediocre quality. The design is sub-par for livability in the Martin Rey unit.

Building was a great experience. Their staff is well educated and responsive. All aspects of the build were to my expectations with no surprises

House has some issues, but overall satisfied

Gordon was a great construction manager. Some workers need to aware of the fact they are in People’s home. Found someone’s tortilla lunch in the closet. Worker would come in to fix one little problem and brush up against the wall to make a touch up needed, we are happy now that it is all built

unexplained delays in the building process. post closing responsiveness extremely slow

Biggest problem was Pulte title and their lack of responsiveness

2nd Construction Manager did a great job of communicating updates. They were still working on house at closing time. Interior paint job could have been better - sloppy in some areas. Construction Manager has been responsive on punch list but still have open items after 40 days.

Design is mediocre and usability of appliances is confusing, Response to questions ranges from excellent to no response at all.

My builder was very nice, however, I believe he was overloaded with too many houses he managed. He often told me that certain things were complete when they were not. My first closing date was postponed by the property management company and the second closing was delayed because the vanity countertop installed was a straight cabinet and not drop down. The day of closing, my home had construction dust all over the floors and countertops throughout the house. I still have spots of dried paint in my carpet and some type of glue on bathroom tile going from carpeted bedroom and walk in closet. My hot water was none existent in master bathroom and lukewarm elsewhere else due to hot water pipe was connected to cold water. This was just corrected this week (7 weeks post closing) there were 2 small leaks in hot water heater pipes, one was just discovered this week. The A/C had no power cord connected to the condensing unit and electrical wires weren’t connected to it in the power switch box. Several trees and bushes died within 2 weeks after planted due to not being watered. A large portion of sod was dead when installed. There are other various small issues, these are the major ones. My builder told me that the hot water issue was corrected day of closing, obviously this wasn’t true. Post closing, my customer care manager has been very responsive and great to work with. ... More

We love the house. BUT. Models have at least $200k in upgrades from base price. They grossly exaggerated expected closing date. They need to improve their responsiveness. Emails and calls often not acknowledged. After closing, it was as if we disappeared. Didn’t get a thorough punch list. We identified items that have been ignored. Linear fireplace set too high. Exterior doors that wouldn’t lock. No meter for irrigation (supply issue) that wasn’t pointed out to us. And more.

Had a switch in the first month that was not timely reported. BUT once new manager came on board it was great. Weekly updates/photos Any "issues" were quickly shared and solutions given/done. House meets expectations.

We have had a honest and trustworthy experience from beginning to end.

Nice house. A few issues with final construction.

The entire process of building the home from initial purchase to final move-in was easy. The quality of the home and materials is poor and the skilled workers were not all that good (sheet rocking, molding and painting were terrible). The team was good but they also have to deal with poor craftsmanship. Tim was responsive and efficient in addressing our issues. For future home buyers, the quality is not worth the cost. Also, don't rely on the models shown as designs and options change over time