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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8722 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

8722 Reviews in All Areas

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

CW

  • Crystal W.
  • Verified HomeBuyer
  • April 24, 2025
  • Griffin, GA

The building process was precise, informative, and extensive. Russ was there each step of the way keeping me informed about the status of the build as it progressed. Russ was honest and helpful in keeping me abreast of inspections and concerns with regard to each phase of the construction. He kept me up to date from beginning to finish. Kudos Russ.

Del Webb responded:
Thank you for taking the time to share your feedback with us! We're thrilled to hear that your experience was smooth and informative. It's great to know that Russ provided consistent support throughout every phase of your process! We appreciate your kind words, thank you again. ^KH delwebb

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Easy purchase

  • Barbara J C.
  • Verified HomeBuyer
  • April 22, 2025
  • Westfield, IN

The home buying was easy the loan process was an over kill.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that your home buying process was smooth and easy. However, we are sorry to hear that you believe the loan process was an overkill. If there's anything we can assist with, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH ...

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Adam

  • Julie L.
  • Verified HomeBuyer
  • March 13, 2025
  • Georgetown, TX

Adam was very helpful from our first meeting and he has continued to be a great resource. Even after moving in, I feel comfortable reaching out to him if I have any questions or concerns. Throughout the whole process of building my home and now living in Sun City, Adam continues to offer the kind of customer service that makes you glad he is your contact.

Del Webb responded:
Thank you for the wonderful review! We are thrilled to hear that Adam provided excellent service throughout your homebuilding process and beyond. ^KH delwebb

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Good Experience - Expectations were set properly

  • Kirk T.
  • Verified HomeBuyer
  • March 12, 2025
  • Okatie, SC

We had read several reviews prior to committing to the new build and did have some angst in that they were not all perfect. We went tohrit the process ensuring we did all of the things that would make us feel confident and avoid potential land mines other had faced. It worked Our experience was very good - Great people.

Del Webb responded:
Thank you for sharing your feedback with us! We are so thrilled to hear that you had a great experience. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. Thank you again. ^KH delwebb

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Coming in from the cold

  • Robert A.
  • Verified HomeBuyer
  • December 07, 2024
  • Yulee, FL

Spencer and Bret were great to deal with. You should always expect a few bumps in the road with a new build, but Spencer and Bret made sure that everything was to to go before closing. This is our second Pulte build, we were updated with progress from beginning to end.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Brenda C

  • Brenda W. C.
  • Verified HomeBuyer
  • November 01, 2024
  • Griffin, GA

Everyone I dealt with to buy my home were very friendly and helpful.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Level of finish quality can vary with a Pulte home

  • Rimvydas P.
  • Verified HomeBuyer
  • October 31, 2024
  • Summerville, SC

I was glad that I hired an independent home inspector to join at various phases of my home's construction. A number of quality flaws and irregular build practices were caught, and corrections were requested. Pulte did make the necessary corrections or explained why non-traditional methods were employed. I did find small spots of paint from the rolled ceiling on my bathroom counters and various walls. Concrete pavement could have been higher in quality and free of damage from ongoing construction. One section of side lawn shrubbery died off when one zone of my irrigation sprinklers had ...

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Chad

  • Rosemary B.
  • Verified HomeBuyer
  • September 26, 2024
  • Aubrey, TX

Multiple issues being found which are getting fixed as I am finding them

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Construction manager James was excellent and very responsive.

  • Joseph B.
  • Verified HomeBuyer
  • August 04, 2024
  • Yulee, FL

Quality of workmanship is high.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Very happy with the house

  • Anonymous
  • Verified HomeBuyer
  • July 08, 2024
  • Jacksonville, FL

The construction manager was very knowledgeable and help full. Some minor issues were taken care of.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Forever home??

  • Roy K.
  • Verified HomeBuyer
  • July 06, 2024
  • Hoschton, GA

We came here to look about 31/2 years ago.back then we looked at Sterling on the lake and crosswind along with del web. At that time we put del web aside since we thought they were more expensive but after 3 years we found out other 2 has gone up in price more than del web. Del webs hoa is little more expensive but I believe they keep you more busy... we were lucky enough to find the almost center lit in big cul de sac with lots of trees behind and streams running thru. It truly is healing place. Especially builder, putty, n project manager were great. Quality of the house is pretty good ...

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Maureen Lance Denise and Donna were the best

  • George R.
  • Verified HomeBuyer
  • July 05, 2024
  • Okatie, SC

Maureen was a great sales rep and Lance was unbelievable good project manager. Also Donna and Denise did outstanding jobs thru the process

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

The process of buying a home in Bayview was very satisfying. The agent we worked with was fantastic!

  • Frank P. M.
  • Verified HomeBuyer
  • June 10, 2024
  • Parrish, FL

Very satisfied with our new home. Working with the Bayview staff was pleasant.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Good Experience

  • Ronald B.
  • Verified HomeBuyer
  • June 10, 2024
  • Griffin, GA

We came to Sun City Peachtree and immediately knew this is where we wanted to live. We worked through the detailed processes with sales and most everything went as planned. The few hiccups were easily and quickly rectified. Our build team were also excellent and easy to work with. Phil, our Del Web Construction Manager was beyond excellent. He stayed in continuous contact with us on everything. We are in and almost settled and so excited with the choices we made.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Would I buy another Del Web home? Definitely!

  • Erika H.
  • Verified HomeBuyer
  • May 09, 2024
  • Winter Garden, FL

Overall the whole process of buying and building the house was as to be expected. Alex in the sales center was more than helpful, she returned calls and answered any questions almost immediately. In the design center we were a little disappointed that some of the options we wanted were discontinued. Overall Elana in the design center made the experience very enjoyable. The switching of building managers in the middle of the build threw us off a bit. Ultimately Ryan did an excellent job picking up where someone else left off. He was key to finishing up the house just the way we wanted it. ...

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Beautiful home in a wonderful community

  • Howard L.
  • Verified HomeBuyer
  • May 02, 2024
  • Ocala, FL

Buying a home is a very complicated experience and Del Webb tried very hard to make the experience as easy and comfortable as possible. There are some small concerns about internal communications at Pulte throughout the process and that, at times was aggravating. Of course, now that I have moved in to my new home everything seems fine.

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Warranty Agent

  • Dennis R.
  • Verified HomeBuyer
  • April 15, 2024
  • Ocala, FL

Our Agent John has been magnificent. He is responsive, caring, and professional. John responds quickly to our warranty issues and quickly fixes the problem. The beginning was a little exciting; but John has been truly wonderful. He is customer focused; and we firmly believe that he really cares. I feel very lucky to have the absolute best warranty representative employed by Del Webb

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Very Happy

  • Norman D.
  • Verified HomeBuyer
  • April 03, 2024
  • North Fort Myers, FL

If you’ve never experienced buying brand new construction, it’s a long and detailed process. You must stay on top of all the paperwork and requests. Having said that, the Pulte folks on site were terrific. In the beginning, we considered a mortgage through Pulte. That was a nightmare. Too many lengthy requests at the last minute, lost emails, maybe not the best advice or suggestions. We finally just threw in the towel and just paid cash for the house. The Pulte title company was excellent. All in all, we’re very happy with the house and our few concerns have been addressed promptly ...

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Relatively positive

  • Anonymous
  • Verified HomeBuyer
  • March 07, 2024
  • Fuquay Varina, NC

Our only issue was with Pulte Mortgage not having their act together therefore turning our closing into a 4 hour fiasco. Shame on you Pulte Mortgage.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Hallmark 2nd phase

  • Dickson L.
  • Verified HomeBuyer
  • December 03, 2023
  • Saint Cloud, FL

The CM Kyle and his manager Patrick were very responsive and responsible to get issues corrected prior to closing.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Initial contact sales experience

  • Clarence W.
  • Verified HomeBuyer
  • November 28, 2023
  • FLORENCE, AZ

I would recommend using a third party agent that has your back to take care of some of the requirements in purchasing a new home

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Everything is Terrific, Except One Issue

  • Susan M.
  • Verified HomeBuyer
  • November 11, 2023
  • Yulee, FL

Our salesman, Zachary was wonderful, and very helpful without being pushy. Our construction manager, James was honest, capable, detail oriented and professional in delivering a quality home. Our only concern that has not yet been corrected by Pulte is grading and drainage along the sides and rear of our property. I know this is a concern for a number of new residents and we have all been told it will be addressed. When this is resolved, we will make sure we also communicate the positive outcome and my rating of Pulte on social media will become 5 stars!

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Del Web, Wildlight

  • Joe C.
  • Verified HomeBuyer
  • October 27, 2023
  • Yulee, FL

Lance our sales agent was great to work with and stays in touch. Pulte closing agent was somewhat overwhelming, too many individuals involved, too many emails and forms to sign. The house is very nice and well constructed. The Wildlight HOA staff are terrific, accessible and very responsive. The neighbors are extremely friendly, active and involved in the community and willing to assist with anything. Overall we have been extremely satisfied.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Easy way to build

  • Thomas K.
  • Verified HomeBuyer
  • October 26, 2023
  • Henderson, NV

Alejandro was a great supervisor on our home after starting out with someone else. All minor issues were resolved and the house is engineered very well. Well designed house for use of space and functional.

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Interesting buying experience

  • Larry W.
  • Verified HomeBuyer
  • October 26, 2023
  • Buckeye, AZ

Wish there was more info provided about steps in the buying process. Also since models have higher end features, when making your final selections the design should inform buyers about affects of options chosen. For example, if you select the arch package your baseboards will not be standard (now curves). Found out near end of process videos were available ( and wasn’t told) to talk about steps in the homebuying purchase. More info about earnest deposit and how is applied to final purchase or not. More info also about extra paid for additional options chosen and how it is applied to final ...

Total Score 4


Quality 5

Trustworthiness 4

Value 5

Responsiveness 5