Del Webb Reviews

It was a good experience, but there was confusion on the cash back offer if financing with Pulte. Also, too many email communications from various areas of Pulte.

We just moved into our 10th home (4th new build) and it has been a very positive experience from start to finish. The finished product exceeded our expectations in a number of areas. We have had some of our new neighbors tell us that they think ours is the best looking home in the neighborhood - and we agree!

There is no doubt, this is a quality built house. There are a couple of things I feel should be improved upon. (1) I have a double car garage however, the garage is too short and too narrow, I can barely fit my Lexus LS 2200 (which is not a large vehicle by any stretch) in the garage; And for two vehicles to fit, we are constantly banging the doors against each other--we need longer and wider garages. (2) The second and third things are: no storage space (like overhead in the garage or anywhere in the house). Every house should have storage space. And the third thing, in my case, there's no drawers in my master bath room (or any bath room), Where are you going to place your bathroom items? I had to purchase something to accommodate. Those are a few major items I do not like about my Del Webb's house. ... More

From our first contact with Zac our salesman, Kyle our project manager to the walkthrough and post-closing follow up everyone was very informative and professional in the way the conducted business. We would recommend Pulte to anyone we know looking to buy in Mesquite Nevada.

Couldn't be more happy with the overall design and construction experience. Every member of the team was beyond courteous and professional and truly cared about customer service. The only area of improvement we wished could have been a bit stronger was construction oversight as it related to the various subcontractors. Now that we've moved in and are able to observe the construction of other new homes in our neighborhood, there are many practices by subcontractors that aren't necessarily industry standard and that raises a concern regarding how the home will perform over time. Unfortunately, that is something that will exist with any new home in any development unless you as the home owner have strong construction knowledge and are able to be present often during the build process. Fortunately, Dell Webb and Pulte Homes offer excellent warranty provisions on the home we built, so we have that reassurance to help protect us down the road. ... More

The workmanship is not as good as we expected

I would not purchase another Del Web home. There are a lot of hidden charges and they are not flexible at making changes.

I bought a Del Webb home because of the builder and both Del Webb and Pultes reputation and I am very satisfied with a beautiful well built home. The entire team from start to finish with Kelly and Kalav have been very responsive and have done a wonderful job. Thank you all

Overall, the experience was good. More emphasis on interior detail (i.e. trim installation, caulking, cleaning, etc.) could have been done.

The overall experience was not positive. The dues increased 22% from contract to closing. We specifically asked about dues and were told there was no pending increase. The grounds look bad…like HUD housing bad. Dead grass everywhere. Dead trees remain. Asked to cancel multiple times and were ghosted. Horrible experience- lots of regret.

The buying experience was great. The construction quality and process, not so good.

Elaine was the best experience I had with Del Webb she would get a 10! Your mortgage company gets a 0. Give the trades mor time to do work correctly on homes and you won’t be tearing up driveways, garages bathroom floors, the electrical boxes her are outrageous! All if them crookedness

We closed on our new home a couple of months ago and so far have been somewhat disappointed and frustrated. The closing process was stressful because we had an air conditioning repair issue come up shortly before closing. Del Webb has been good about communication and staying on top of the issue to get it resolved, but they still have not found a solution. I was also surprised to learn that our builder uses copper clad aluminum wiring in the home rather than standard copper. I wish someone would have disclosed that to me during the construction process. In fairness, our third party inspector also failed to mention it. Other than those two issues we've been generally satisfied with the construction process and build quality so far. ... More

My experience with Pulte has been great. My construction manager kept me in the loop and the warranty department is excellent. Would highly recommend.

Salesperson was very knowledgeable and helpful throughout. (Adam). Builder rep (Ben) was also knowledgeable, helpful, and answered all of my questions.

Multiple visits required to do repairs and replacements after move in.

The experience consists of being nickeled and dined to death- everything including doorknobs is an upgrade. The doors sat in the mud and were covered in red clay. The grading pitch is so steep I can't walk around the house. The windows are so cheap there is no ledge to raise them, and of course only open bottom up. Fifth house I have owned and by far the worst. I was taken advantage of coming from out of state and would advise watching more carefully and white glove test every wall and surface. The place was filthy at settlement.

I was told wrong where the sun goes down on my house. it now covers my whole house in the afternoon. Extremely hot. I was also not told the truth about there HOA payments which I am going to get straightened out this week

Initial buying experience was very helpful. Downside was the lot was not well marked when we chose and ended up surprised at the direction the back of the house faced. Should be better marked and clearer. Certain options were disappointing- example is lack of double hung window options. Deck options limited, especially when we pay for the railing that immediately comes off for an expansion. Meetings with the various managers thru the different phases was excellent and they were responsive to any issues. In particular, Tristen was fabulous as our final manager for closing and follow up on issues - cannot say enough about his responsivenessand demeanor. Paint options were disappointing less for the color options than for the use of flat for the walls even with the upgraded paint option. Egg shell should be an option ... More

Working with Mark our salesman and Roby our building manager was great. The communication was great.

Pulte Builders and Del Webb provided higher quality for a midline home. The permitting process created a two-month delay, and the lack of communication caused us some concern. But, once construction started we received detailed and timely updates, and construction came with great attention to detail. We were very pleased with every stage of the build.

This is our 3rd home, and our second home where we chose the design and accessories. Del Webb and their employees were great and helping to guide us through the process. Was it a flawless experience? No (nothing in life is flawless), did Del Webb and their staff did everything to make it an enjoyable and stressful free environment? Yes! The quality of materials used and the final product were great. Can some upgrades offered be outsourced cheaper? Yes. That is an individual decision to make, and you have to take into consideration that anything done on the outside of the home, will require you to close on your home first, and then submit for an ARC approval, which if you filled out correctly after reading what is allowed, can take up to 45 days for an answer of approval or denial. If you have to resubmit your ARC request due to missing information or non approval, you have to start the process all over again. So if time is not important to you, and you can wait several months to get an ARC approval, then dont upgrade through PULTE, and get an individual contractor, but if you want to move in and not worry about delays, then get the upgrade with PULTE. Our only complaint that could have made the process better where the following: 1- Pulte finance- Although we informed them of the importance of the closing date and Time constraints and their assurance it would not be an issue, they tried several times to change closing date and Time for their convenience, ultimately honoring our request. Additionally they asked for the same documents several times, even though we had attached them to their portal. Every time someone filled in for the financial advisor, we would receive another request to submit documents, that were already attached. They also told us 12 hours before closing that a document was missing, and for which we had already spoken to our main financial advisor, and were cleated, and they wanted to change our closing date and Time just hours before, due to their own negligence. PS- Your mortgage and insurance through Pulte will be sold to another company by the time your first mortgage payment is due. Design studio - An EV charger displayed in their website with photos was not what we paid for and received. We were informed that what we paid for was an EV 240 v plug on the wall. Which we disputed because that is not what was on display in their site. Pulte finally did the right thing. I requested they update their website to avoid further confusion with new home buyers. I have not checked to see if they updated their website. Home quality- We were assigned a construction manager (Morgan) who was excellent and kept us informed through the whole process. He made sure our questions and concerns were addressed and ensured we were satisfied with the final product (per home specs). ... More

The only problem we had was to move in with large bush in front of house that was dying. It was pointed out that bush needed to be replaced. In one month bush was dead. They refused to replace and said I was responsible.

We had a great experience building in the new Dell Webb in Noblesville. We had a great construction manager that was very responsive to our needs and questions.

Overall I had a very positive purchasing experience. Throughout the process Meghan helped us understand any of our concerns and kept us updated on the process. Our build manager Luke kept us updated during the build with photos of the concluded steps and was very helpful with any questions we had. After we closed on the home we found a few things that needed to be taken care of and once again Luke took care of us and remedied all of the things we found that needed attention. I'm very happy with my new home.