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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9521 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Unsure of what to write here.

  • Kenneth S.
  • Verified HomeBuyer
  • January 25, 2023
  • Parrish, FL

I think they build to fast and don’t pay attention to detail.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 5

New home

  • Gwenyth W.
  • Verified HomeBuyer
  • January 24, 2023
  • Fuquay Varina, NC

Overall the moving in process was very good. There have been certain areas which have needed to be fixed. This involved contacting the right people to resolve these issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Not good. The workmanship and quality control is severly lacking. It deflated our excitement of buying a new home.

  • John M.
  • Verified HomeBuyer
  • January 23, 2023
  • North Port, FL

The salesperson Tim was excellent. The oversight and quality control by the general contractor Trent is obviously lacking. We came from out of state and put our trust in him to give us a quality home. We have a 2 page punch list of repairs for sloppy workmanship that we paid for. So far, the repair people have not showed up or say they will come back and didnt. This is such an inconvenience and has ruined any excitementwe had moving to Florida. Having bought new construction before, this is not acceptable.

Del Webb responded:
Hi John, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. Be sure to share a summary of your concerns, along with your contact information. ^TP ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

Happy Camper!

  • Terri J.
  • Verified HomeBuyer
  • January 23, 2023
  • Griffin, GA

Great experience from start to finish. However, placed several service requests with Pulte with no response.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Building home with Del Webb

  • Alice R.
  • Verified HomeBuyer
  • January 23, 2023
  • Plainfield, IN

Amy and Jason were attentive to my questions and issues that occurred.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Dissappointed

  • Delmer S.
  • Verified HomeBuyer
  • January 22, 2023
  • Parrish, FL

Closing process was delayed three times. Problems on walk through were numerous and were not fixed/completed at closing. Now I will have to deal with the issues through the warranty process. I don't expect that experience to be any better.

Del Webb responded:
Hi Delmer, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Home buying experience could be better

  • Salvador C.
  • Verified HomeBuyer
  • January 22, 2023
  • Aubrey, TX

This was our third new build so we believe we've gained a little knowledge and experience with purchasing new homes. This one from Del Webb was nice at the introduction however, having to wait 10 months to close on our new home all the while watching interest rates climb. What is the earnest money good for? That's an experience we did not enjoy at all. Priority should have been given to lock in rates when earnest money is given. Yes we understand about post covid supply issues, but why are the buyers the ones you wait and end up having to pay higher payments? Not good business.

Del Webb responded:
Hi Salvador, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...

Total Score 2


Quality 4

Trustworthiness 4

Responsiveness 5

rrrrr

  • Wesley F.
  • Verified HomeBuyer
  • January 21, 2023
  • Spring Hill, TN

buy elsewhere buy elsewhere buy

Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP delwebb

Total Score 1


Quality 3

Trustworthiness 4

Responsiveness 1

love my home

  • Karen S.
  • Verified HomeBuyer
  • January 21, 2023
  • Bradenton, FL

I was an out of state buyer and my site manager Chuck was always there for me. He was very responsive to all my questions and concerns and was honest when we had a glitch or two, but it always worked out! I am very happy in my new home

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Be vigilant

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2023
  • Haymarket, VA

Overall the house is fine, but I paid for grand. The quality of workmanship is disappointing. It’s all subcontractors who don’t care. Literally watched a painter walk across my new floors with a wet paintbrush hanging down by his side. If the simple things had been done well, I’d be happy.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

FOR 1-WEEPING HOLES IN SHOWER AND HAVE ASKED PROFESSIONAL TILE EXPERTS AND THEY SAID THEY HAVE NEVER SEEN SUCH A THING, AND A MESS!! ALL ANYONE DOES IS SAY OH YES THEY ARE NORMAL. NO THEY ARE NOT. HARD TO GET ANYONE HERE TO FIX ANYTHING.

  • Nancy B.
  • Verified HomeBuyer
  • January 20, 2023
  • Summerville, SC

I AM NOT PLEASED WITH PULTE. THEY JUST WANT TO GET HUNDREDS OF HOMES UP AND COLLECT MONEY.

Del Webb responded:
Hi Nancy, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a summary of the situtation, along with your contact information. ^TP delwebb

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

I thought title was optional

  • Ty O.
  • Verified HomeBuyer
  • January 20, 2023
  • Haymarket, VA

Great home designs and the houses are quality built. To soon to comment on service after sale as I have only been in my new home a few months. Love the vibe of the neighborhood.

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Home Buying and building experience

  • Ronald S.
  • Verified HomeBuyer
  • January 20, 2023
  • Griffin, GA

Mark was our salesperson and was great to work with. Very helpful and knowledgeable about our needs and concerns. Ryan was our building site supervisor and was always quick and prompt to take care of our concerns. We were able to close in a very timely manner with Ryan’s ability to address these issues of concern.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall, good experience.

  • Anonymous
  • Verified HomeBuyer
  • January 20, 2023
  • Chaska, MN

The purchasing process was very good. The decoration center was great to work with. Selection of colors of various elements was good as long as you like grey, white or black. Not a lot of choices outside those colors. Quality of paint, doors, windows etc. was below expectations. Pulte has been responsive to issues.

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Unique Situation

  • Robert B.
  • Verified HomeBuyer
  • January 20, 2023
  • Georgetown, TX

It is a beautiful home. We were very happy with the options from which we had to choose and, overall, our service was very good. There were a few hiccups that related to lack of workers or supplies, and we would have been happier if this had been more transparent instead of avoiding conversations. At the end of this process, when a major life event occurred for us, every person on Pulte's staff that was connected to our build was exceptional in their handling of our situation and assistance in making sure our house was perfect for us. For this reason alone, I cannot be happier with the Pulte ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

I did not deal with any one in particular.

  • Roger Z.
  • Verified HomeBuyer
  • January 19, 2023
  • FLORENCE, AZ

Pulte Homes communications are terrible. More excuses than carter has pills!!!!!!! Took 17 months to get into the house. Cost us alot of money due to rising interest rates. Would I ever do business with them again NO NO NO!!!! Talked to other people where will live and the same response from almost every one.

Del Webb responded:
Hi Roger, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP ...

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 1

Thank you!

  • Anonymous
  • Verified HomeBuyer
  • January 19, 2023
  • Spring Hill, TN

We love our home and we’re happy with our experience with Pulte Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Retirement home

  • Geraldine F.
  • Verified HomeBuyer
  • January 19, 2023
  • Fuquay Varina, NC

We were very hesitant to make this move but so far we are very happy. Hoping the amenities center is completed soon as that will be a large part of the reason we bought in this community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not a very good experience

  • Thomas O.
  • Verified HomeBuyer
  • January 19, 2023
  • Rogers, MN

Unprofessional between my realtor and sale person for pulte homes bellweather. Del web. Poor communication with us and realtor. House basement floor cement had to be topped very rough. Had to keep on sup. Windows not sealing in bedroom needed weather strip on doors. Painting not professional. House not very clean when moved in. Glue on the floors light bulbs out in bath. Door bell not hooked up. Ect Ect. Nick worked with us but his boss would not. Just close the house and deal with it later. So be where it’s not what they tell you. They make it sound great but the quality is not their ...

Del Webb responded:
Hi Thomas, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 3

The builder was thorough in explaining the process and always returned my calls

  • Giovannina C.
  • Verified HomeBuyer
  • January 19, 2023
  • Florham Park, NJ

Tina, the realtor who sold me the unit was extremely helpful. Always returned my calls and answered all my questions.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall experience was that we expected more for the money we spent on our home.

  • Hector T.
  • Verified HomeBuyer
  • January 19, 2023
  • San Antonio, TX

It seems like Pulte says one thing but practices another. Their inattentive attitude towards issues was a factor to us not closing earlier than we did. Project manager, while attentive to some issues , was / seemed lacking in experience. He had a lot of issues for the multiple homes he was assigned and as a result could not give the proper attention to all customers in a timely manner. Another words, too much to effectively manage for one person. It felt like Pulte just wanted to get to closing at any cost….not a good practice if you’re looking for referrals for future business.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 3

Construction foreman

  • Dorothy L.
  • Verified HomeBuyer
  • January 19, 2023
  • Georgetown, TX

Adam has been extremely professional. He has followed up with any issue I may have had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Linda k

  • Linda K.
  • Verified HomeBuyer
  • January 19, 2023
  • Kissimmee, FL

Nice home .took a long time to get here.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New home built well done

  • John L.
  • Verified HomeBuyer
  • January 19, 2023
  • Okatie, SC

The construction of the home is well built and energy efficient. It the finishing work we have a problems with especially the painting and cleaning up before walk through. The other problem we had was landscaping, sod. The homes are being rushed through actually so that they can close on homes. The community and amenities are wonderful. We had a great experience with Pulte financing personnel. Needed several work orders submitted for finishing work inside and outside to bring home up to new move in condition. Lack of attention to detail work. The repair workers were excellent and did ...

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

So happy we choose Del Webb Nocatee!

  • Lea D.
  • Verified HomeBuyer
  • January 19, 2023
  • Ponte Vedra, FL

We are very happy with our new home & community!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5