Del Webb Reviews

This is tract housing. If you build custom, you must buy your own land, have no access to the DW amenities, and it costs more. Tract housing is never going to be the same quality as a custom build. But the DW amenities are exceptional. Loads of fun! So, you have to decide what's important to you, before you choose to buy with DW, and be realistic. The main thing we liked about DW was its people. When there was a question or problem, they were immediately responsive. Even when we were "in the wrong" or behaving badly (there's stress with building) they dealt with us graciously. My understanding is DW has none of its own crews. It hires subs. Therefore the quality of the work depends on DW's access to good subs. The subcontractors for pavers did the best paver work I've ever seen. Perfect. The subcontractor for tile was not (lots of bad cuts and blatantly visible errors and thin or missing grout or wrong caulk). There is no way to know, before you buy, which subs are good or bad. Be sure to ask detailed and specific questions. For instance, we paid extra for the upgraded kitchen. We then paid even more for the upgraded top-of-the-line cabinets. We assumed for the bundle of money we paid we were buying plywood cabinets. Nope. The cabinets are pressboard. Had I known this, I would have paid for no upgrades, let DW put in anything, then ripped it out and redone it after close. They also use PEX which they lay underground with underground attachments. We didn't know this. I would have preferred an option to pay for PEX homeruns sheathed through a pvc housing. No such option was given. It should be. So ask good questions. Although our salesman was excellent, there is a whole lot of detail, and we did not ask enough questions at/before contract, and found out during the process about these things that we did not like. Likewise, DW added some extras that we didn't know about or expect, and which we truly appreciated! My impression and experience is that DW sincerely aims to please and to exceed expectations. DW is as solid as you can get, I believe, in terms of builder integrity. But nobody is perfect. Some friends hired an inspector to watch their build and report to them. That is a very good idea. That way you always have "eyes on". After we closed, and went back to our old home to move. While we were gone, a DW sub had plugged into our outside electrical socket. The sub ran an extension cord across 3 lots to plug into our electrical outlet. We complained, DW corrected it. Per the response we got, this is not unusual. But this should not happen. DW blamed it on the sub but DW should supervise its subs. So, after you close, if you are not there, ask your neighbors to look out for you. I guess that's really the crux of it. DW has people with beautiful personalties trained to deal with customers. They're really super about treating their buyers well. But, the subs seem to run loose, and therefore quality is inconsistent. We are delighted with our house and with the community. DW people are service oriented and personable. We would change the plumbing, the cabinets and the tile sub and paint sub. But, it's tract housing, so.... know that before you buy. The community and amenities are delightful. The houses are beautiful, updated styling, open flow, truly attractive homes with lots of design choices. DW has been doing this for a long time, so, they know how to deal with seniors, and they hire good people, and build great communities. As far as I know, DW is the top company for 55+ housing. We're happy, and grateful to them for their great work and service. ... More

Everything was fine. No significant issues.

Great to work with, kept us informed of progress, answered all questions very promptly, went out of his way to explain things in an understandable way. Proactive about all steps along the way. He earned a 10....

Was a great help and always very responsive to any issue we had and a great asset to the organization.

Overall it was a good experience. My major concern is with the subs and their desire for quantity over quantity. It was always corrected but the point being, why not do the job right from the beginning.

They hit the exact closing date that they predicted from day one. We got to select almost all the interior features that mattered and workmanship was very good. Only very minor issues with house when we inspected - and they fixed, or are fixing, them. Construction manager was extremely hands-on keeping everything on time and high quality. He was very responsive and communicated frequently on each detail or question we had. Only real hiccup was in the specification of the base floor plan. We at first specified 2 BR, a then changed our mind a few days later and were not allowed to alter the plan. The total house specification (interior features) was not finished, but the base plan was locked. This was a little bit disappointing, but we still love the house. Make sure that the base floor plan is exactly what you want before signing the contract. ... More

The builder responded in a timely manner.

More consideration should to be given to people in their 70’s with limited computer skills. The perception to us was that staff didn’t have the time or patience to help us through what to us was daunting at best. Town Square either couldn’t or wouldn’t return phone calls for assistance. Difficult to feel part of our new community.

The sales staff at Del Webb Oasis were completely professional but very personable with my wife and I, as we were going through the purchase of our new home. In addition, the Del Webb Oasis - Pulte construction manager continues to go out of his way to ensure our home readiness and move-in was a seamless as possible. No new home is perfect but the construction manager strived for perfection, as he listened and noted our observed deficiencies in the new home and came up with viable and mutually-agreeable solutions to make things right with my wife and me. Thanks!

Definitely more attention needed to detail in the cleanup process before closing and occupancy; paint spots in many places including floors, counters, electrical outlet plates, lighting fixtures and plumbing fixtures to name a few. To make our experience great overall, the above named issues could have easily been handled. Thank you.

Very happy with the home design and quailty; Excellent building manager. Very easy remote close. Some difficulty with getting the lot we desired; ended up with second choice due to poor communication.

We were very pleased with the workmanship of our new home and the oversite of our construction manager .

They made the building experience as easy as possible. Communication with staff was relatively clear and efficient. Overall a very good experience

Both project managers were excellent. We had not issues with minor defects being fixed

I was told when I signed papers the build time would take approximately 8-10 months, then when the build process did not begin when they advised it would I was told not to worry now the build time has shortened to 4-5 months. Well, that did not happen either. It took over a year from the time I signed papers until the closing. Once the build manager, Jack, began communicating with me he gave weekly updates and photos which were exciting to receive. Now that I am finally in my home/I am very happy with it. However, I have a sour feeling when finding out neighbors, who bought 6 months after me and closed the same week I did , had received $50,000 in upgrade credits. ... More

The construction manager was the best part of the building experience with Pulte. Explained thing very well, quick response to our questions, very helpful.

We moved in about a month ago and we are very happy with our new home. Everyone on site was great and very helpful throughout the whole process.

Pulte Mortgage did a great job with the people who were my contacts in Colorado (Jordon & Trisha). At closing we only had the attorney present. Wish we could of had a Rep. from sales and Del Webb Sun City HOA. Had some questions should be answered (Mail box key, Garbage can & pickup, Gate pass) Still don't have mail box & Key after one month, Must go to post office for mail. House is good. One thing to mention is the paint used in house is not of the same quality as the model homes. Talked with contact from paint MFG. they said it was a low grade that they used,

Overall we are satisfied with the Del Web experience and are enjoying out new home.

We were surprised and disappointed with the lack of customized options in a near million dollar house. Finish contractors were of mixed quality, however, our final construction manager corrected everything quickly. He was a gem!

The overall experience with the purchase of a home at DelWebb was good. My main complaint was that the closing date was inflexible. We wanted to change this date by 1 day and they said that was not possible. There should be at least a 4-5 day window that the assigned closing date can be changed especially since many of the buyers are out of state. In addition I was not pleased with the window protection screens that were provided should a hurricane hit. These screens are totally inadequate and the builder should have provided a more durable protective product such as plexiglass coverings even if the purchase price had to be increased by a few thousand dollars ... More

This is our 4th time buying a new construction home so we have some past experiences to draw on to formulate this review. First, Sean in sales was amazing, as were other sales associates but especially Darren since we saw him if Sean wasn't available. Our construction liaison Marc did an amazing job at keeping us informed of the progress as well as making sure problems were addressed along the way. Ultimately the home turned out great and we are very pleased with the end result and the value we received for our money (for the most part) but.... there were definitely issues along the way that we had to note for the items to be fixed before things progressed too far and made corrections more difficult. It seems like a lot of the sub-contractors do not care about their final product and just pass the problems along to the next trade. There was some sloppy workmanship that we asked to be corrected and the trade would come in and try to cover up what they did wrong and apply a fix that didn't actually fix the problem. There were multiple instances of this occurring, but with Marc's assistance we were able to finally get all of the issues addressed properly. We felt like Pulte is deliberately setting the final walkthrough inspection/closing appointments very close to minimize the time you have for the inspection so that you feel rushed. A one hour window for a final walkthrough is not nearly enough to inspect a full home. Thankfully Marc cares about his customers and was willing to tackle any final issues we had. We have now been in the home for 4 weeks and we are still addressing issues that need correction but Marc has worked with us diligently to handle the remaining items. ... More

Home buying experience went smoothly - no complaints. Just slightly disappointed with some of the limited choices - example: baseboards, interior doors, lighting fixtures - pretty basic and not really my taste - no option to forgo or purcahse our own.

Tanya ((sales) and Brogan (production) are terrific people and excellent to work with. Tanya especially kept us informed and/or resolved problems (very few) as they occurred. Overall I'd say our Pulte contacts rate a 10 out of 10 stars.

Our house manager Manny was just great. Having several houses built before , so I am used to dealing with contractors and builders, but in this case it was a pleasure as when Manny said something, it just happened. Can't be beat. Have discussed his performance with others and was surprised to hear what trials other others had with their managers. All I can say is we hit the jackpot when we got Manny.