Del Webb Reviews

I bought my home from the phone. I am from another state, however, my realtor and the sales agent were fantastic. I made a lot of calls and they had a lot of patience. If you are lucky enough to select upgrades make sure you think everything through.

Understand you contract before you buy.

We love the house, except . . . the concrete work is shoddy. The garage floor has a rough section near the wall. Additionally, patches were required closer to the center of the floor, which a friend told me was caused by the carpenters placing two by fours used for bracing the walls into the wet concrete floor. Also, the patio had pockets required patches. And, the side of the driveway has chipped sections.

Was an excellent experience while house was being built. Chad our supervisor was excellent. The workers seemed to take care of any and all things. I do have an issue with the landscape people. Once they put in a very sparse space and problems came up they ignored all my needs to fix the items that had problems. I had to pay someone outside to take care of the problems. Lastly - The response on fixing things after we owned the house is less then adequate.

Over all, we are very satisfied with the building process of our Del Webb home. If I had to make a critique I would say that given the 55 and over age range of the community, there are some things that could be a little more age friendly within the home, and I would have like to have seen a little more flexibility in the finishes selection process. Examples: I wanted the microwave moved to the lower cabinet next to the fridge and I wanted the white subway tile but with gray grout. They could do neither of those.

Everyone we dealt with was very professional and super helpful. Throughout the process we were kept in the loop the entire time. Our home was completed ahead of schedule which definitely was a plus!

The Monotony law prohibited us from having the colors we originally picked for our house exterior, and caused us to repaint our house to a color we did not like. When the bushes were removed from the back of our house it revealed a retention pond with muddy water that was not visible when we purchased the lot. Features in model we selected were not available: lighting, chrome fixtures..

Haven't been here long enough to give a full review. Been here 3 weeks and they are coming back to tear out my shower pan "While I'm Living Here" and replacing it because it is installed wrong. Hopefully the rest of the house is ok. Time will tell.

The options list is very confusing. I missed a critical one because the language is too vague. ASK about every option you want. Have your sales rep point it out to you so you can recognize it on the printout you sign.

A building superintendent JL was a pleasure to work with. After closing he still took responsibility four items that weren't perfect. The warranty person assigned to me, Johnny, appears to be very knowledgeable.

The house is well built, but has one design flaw. The furnace room and the laundry room should be reversed. That way hot water would flow quicker to the master bath room and to the kitchen area. Right now it takes a full 2-3 minutes to get hot water to the master bath sinks ( complaint from other homeowners also) After the hot water has been shut off for more than 3 minutes we have to wait again a full 2 minutes to get hot water.We are wasting a lot of water with the set-up we have now. The laundry room would be the same distance from the water heater, so no adverse change there. The only adverse effect would be the front bath would have a long time getting hot water, but this room is used the least. ... More

Overall the process went pretty smoothly. My new home is well contrusted and passed an impartial review. I was pleased with the effectiveness of the sales staff, loan offersers, construction crew, settlement services etc. However, I had two issues. The first, regarding the time to select many items for the house took too long and was combersome for a single individual in the time provided. I had to select all the electrical (e.g., outlets, range, lighting, etc.), indoors (e.g., cabinets, color skim, knobs, tile, etc.) and outdoor designs (e.g., color for siding, brick, etc.) which took over 8 hours. It was a very long and exhausting process. My recommendation would be to break up the process in two days. I will have definitley made different selections if allowed more time to think about things during and after the process. Secondly, more information would have been appreicated if made available. That would have left me with a clearer picture about future and total costs regarding speakers installation. Since the information was not provided upfront, the additional costs were not anticipated and I would have definately made a different selection, if the total cost were presented. Other than those two issues, I am happy with my new home. ... More

This is my first home I’ve actually had built. Everything with the build went smoothly. I wish there were a few more selection options with certain things like the grout color for the tile. Also more areas pocket doors could have been used. My main issue is with the yard set up, not the house. I should have looked around more since I have a berm and a drainage ditch right out back, plus a utility box on both sides out front. When I bought the lot I had for a huge beautiful tree that was in the common area next door. The sales person said there were two but one died already that would have to be replaced. The second tree eventually started dying and had to be removed as well because so many big roots were cut during grading of my lot. Such a shame the trees designated to be saved weren’t. ... More

Overall, a good experience. Walk through items should have been taken care of ahead of time though.

Overall we were unhappy with the sales person during the purchase process, she forgot some things during our initial meetings that caused problems later in the build process. The designer was great and the construction manager gets 10 stars. But your mortgage division gets 2 stars

Our salesman Art did a good job. He knows how to guide you through the initial purchase. He was responsive especially early on. I did expect to see him at the final home closing celebration but he is very busy. Donna at the design appointment was very knowledgeable and helpful. She really made all our add ons come together. We preferred to do most of our add ons at time of build vs after closing. Many wait till later for quality, choice and property tax reasons but we figured how much is an extra 50 or 60k really adding on property tax wise? managers caleb and mike try to deliver a quality house and good home buying experience. Overall they deliver. They were both very responsive with any concerns and they were good with weekly updates. Mike really came thru with the finishing touches we were looking for. We were lucky to have him!!! If you do any change orders be sure to closely follow up that they are being done. Their change order system still has a few bugs. Overall we are very happy with our decision to retire in sun city hilton head. ... More

Love our home. Recommend Lisa and Marv!

The Pulte Mortgage loan processing experience is horrible. Look somewhere else for your loan unless you enjoy being stressed, dealing with ridicuous requests, and lots of mistakes in verbal information you are told and papereork errors. The Pulte built house is fine.

I will certainly encourage friends to buy a home in SCP.

I was very disappointed at the finishing of my home. The mudding around the light switches has gaps and the home was painted with the light plates on. There is paint on the door hinges and thresholds. The baseboards need repainting. The window frames and sliding doors have paint on them. No eye for detail.

The final price was a bit of a surprise. All the options add up really fast and some items we thought should have been included were not included or were not even offered. For the cost we felt closets should not be wire shelves, but should at least be wood, and a pot filler was not an option. The floor plans and style of homes are great and the purchase process was very well organized.

Overall I’m very happy with my new home and with the community. Del Webb’s home design baths the interior with natural light and their planning/layout of this community allowed for plenty of natural space. My sales experience wasn’t great, however my GC (Nate) was amazing!! The grading of the lot (water management) and the quality of the build are very good. That said, some of the tradesmen could have done a better job. I hired a home inspector pre-closing and really wish I would have also hired an inspector at the framing stage as some of my neighbors did. Overall, the amenities are nice and the community is nice to walk in. What you won’t learn until after closing is that homeowners must pay additional fees for exercise classes and (for several classes) if you’re not poised at your computer the moment sign-up opens you won’t get in. The dog park is just a fenced area under power lines that couldn’t have been used for anything else. It’s a low area where rainwater runs and is already becoming muddy, plus no running water/water fountain and no equipment aside from benches. All of that said, the residents here are wonderful!! The neighborhood layout/design is lovely!! My home feels spacious with ample storage and is filled with natural light. I would recommend this community. ... More

Caleb and Steve, onsite project managers were superior to work with, Our concerns were addressed with no issues. One major issue at least to me was the distance of the HW heater to the bathrooms and kitchen. I was told had never been an issue well it is. It takes forever to get HW to the kitchen sink and bathrooms. The Rinnai could have been located 25 to 30ft further down the side of the bldg closer to the source of use. Also, there is no protectove sleeve at grade level that I see protecting the water pipe from the Rinnai, my concern would be a string trimmer ripping into it.

Kevin was the best construction manager he showed us Quality at every encounter, we recommend him to all! Rachael was incredibly helpful. Tara made closing a breeze because she was so exacting & early!

Having built and remodeled a few homes we have a perhaps more critical eye when looking at the construction and finish work - so take that into consideration while reading the review. And right up front, if you asked us if we'd do it again? Yes we would. Always start with the good - Scott our build manager and Lisa our sales agent were excellent! Responsive, understanding and professional - and enjoyable to boot! First off, the permitting/approval process, which to be fair is mostly out of Del Webbs control, took 3-4 months . PA signed in early April ground broke late July. Once the dig started the process moved along pretty rapidly as we closed mid November. If you have the option of watching the process - all I can say is I did as we glad I did, found it fun to watch things unfold. Del Webb is a 'national builder' which as it turns out is different from a 'custom' builder. Perhaps this sounds obvious, but options you have in regards to 'twiddling' your new home are very different. With custom you can do whatever your checkbook will tolerate. With a national builder, you choose from a select set of options. Both in the construction and the finish. While I would have liked to tweak some of the construction choices, (floor trusses instead of beams, mover/remove a wall, shift some plumbing) those aren't options. That being said, we really liked the model we picked out so all is well. The same is true for finish materials. I would have liked higher grade carpet and flooring options but those were not available. What was available isn't bad, I just have the feeling they'll have a shorter lifespan and need replacing sooner. Regarding countertops and tile - while the options were somewhat limited the quality seems really good. Lighting we've found is a excellent way of personalizing your home - so we left it at base builder level and replaced it. A better value for you dollars. One thing I was particularly pleased with was the fit and finish on the trim, doors and cabinetry - all done with care and resulted in very professional look. The one item that was a disappointment, but not catastrophic was the final clean. Construction clean they call it - which really means it not clean - really. Not that it's filthy with debris scattered about mind you. But - my wife had to scrub the floor several times to get the grime out of the flooring, not the experience you'd like upon walking into your new home and the first thing you find yourself doing while moving in. A last comment on national vs custom build. While we were watching our house build, I looked at similar size custom homes being built with similar amenities (but not the Del Webb Community experience), and they were easily 20% to 35% more. From our perspective very consequential price delta and one that didn't warrant the extra investment. And finally, (yes I'm long winded and this is the abridged version!), the 55+ community experience. As one person put it to me, it's the difference between being in a neighborhood and being in a community. You see your neighbors, say hi and maybe hang once and a while - the Del Webb version of community is very different. There's a plethora of activities, groups, and socialization opportunities that you can choose from to tailor your lifestyle experience. And in truth - that's at least as important as the house you build, and why you're building into the community in the first place. Good luck on your journey! ... More