Del Webb Reviews

The sales did not understand are needs. 3 things I did want not to be on a hill which you could not tell when bought. No room for pool was not told. Woods on otherwise of golf course were going to be tore down for homes.

So far our experience has been positive. All issues that required a quick response have been handled in a timely and professional manner. A number of minor issues have been identified and will be communicated at our post-closing inspection. Our final comments will depend on how those are resolved.

No cable service, closed apx 8 weeks ago...1-24-23

Many promised dates and times were missed when it came to closing and fixing items found during the inspection. Not all items identified for repair were addressed before close and they still have not been fixed, there has been no follow-up by the builder. The day we closed the moved the construction manager to another new-build community and we appear to have been forgotten. I love the community,

Love the location and the process. Great selection of floorplans, options and finishes. Perfect amenities with the clubhouse and grounds. We got what we wanted. The frustrating piece is that we are two months after closing and the punch list of items still to be corrected is still fairly extensive. Window pane and cabinet fronts to be replaced. Toilet not usable. Chipped tub to be repaired. The list started with over 15 issues so they have been making progress and the fixes have been done with quality. It is just frustrating so set your expectations. We are still happy with our decision and feel that we will end up with a quality dream home. Their process is very good. For example, the streets don't get their final layer of blacktop until several months after the houses are completed to minimize damage by construction trucks. ... More

We love our new home and the community. The closing process was delayed due to construction delays which could have been communicated better in advance to avoid the closing stress. We have had numerous post closing issues which Pulte is very responsive to rectifying as soon as possible. Overall we are very happy in our new home and believe everything will get completed in a reasonable time period.

Danny, our Construction Project Manager was a true professional. He was on top of every phase of the construction of our villa and was inconstant communication on the status of the construction. We met with him in person several times during the construction phase and remotely when it not possible to meet in person. He delivered on every commitment made to us and when "over and above" to make sure our needs were met. Danny is a true professional who takes great pride in the craftsmanship of the Pulte home he manages. Pulte should be very proud to have such a dedicated and passionate professional. ... More

Were always responsive to questions and the builder we built with sent pictures and explation weekly. Always answeed questions right away

Very good experience for new construction. Quality home.

Overall good experience. Crazy high price increases due to pandemic, but we had to buy. Del Webb and Pulte were great to work with, our Construction PM was excellent even with all the delays, all was communicated effectively.

Keenan Woodward was great to work with. He was responsive and address any concerns we had.

2nd Construction Manager did a great job of communicating updates. They were still working on house at closing time. Interior paint job could have been better - sloppy in some areas. Construction Manager has been responsive on punch list but still have open items after 40 days.

Nice house. A few issues with final construction.

Reliable builder that knows all the trades and process to make a good home. The original build had many problems, but after closing was able to re work issues out. They need more of doing it right the first time. Excellent support group.

I am pleased with the quality and construction of my home. However, during most of the process there was a lack of communication between Pulte, the mortgage company and my agent. It is because of that there were several delays and misinformation. There was information in the beginning of the process that the buyers should've been provided, i.e. upgrades and what was standard and what was not standard in your home versus the model home. Those small details would have made a difference in the building process. Now concerning Lance, he was and excellent liaison! He was kind, compassionate, and did the best he could under the circumstances he was put under. I could not have asked for a better person. You see I just went through a 30 year divorce, unexpected I might add, and I believe God put people in my path to help me along this new stage in my life. Lance was definitely that person. I don't consider him someone who helped me with my home, but I consider him a friend. He worked well under pressure and delivered a well constructed home. Thank you Lance! ... More

We are very happy with our new Del Webb home but other buyers should be aware of a few things. Del Webb is a Tract Home builder, not a custom or semi-custom builder. As a part of Pulte Group they are at the top of the tract home line and we think they are better than most tract builders. They provide a limited set of options on their homes. Buyers need to carefully peruse the options available in their options guide. Things such as structural options will need to be finalized early. You will have a limited amount of time at their design center (~2-3 hours) working with their designer selecting tile, carpeting etc.. Once you have signed off on your options at the design center things are finalized! No changes are allowed afterward. This is to allow Del Webb to lock down the basic design and order long lead time items. This also minimizes confusion and allows a smoother build process. They are building a lot of homes in parallel at any given time. We highly recommend that you hire your own inspectors for slab, framing and final build! Del Webb builds a good home not a perfect home. Think carefully about your preferences and communicate clearly with your sales person, preferably in writing via email. If you can, visit the build site several times to monitor progress. If you have questions, communicate them clearly with your builder and sales person. As a 55 plus community that may be building in a hilly area be aware that homes built on rising slopes may have stairs in their garages and entrance ways. Homes built on falling slopes may have stairs off their back patios. Walk the lot you intend to purchase! ... More

We noticed a lack of transparency during the building process. They told us that foundation plans were proprietary and so any inspection of the slab would be useless as our inspector would not have access to the plans. The pre-drywall inspection was mostly shrugged off. Final walk-through allowed us to address any aesthetic concerns which were all addressed reasonably quickly. On the other hand, we have been very happy with our home and the builder's responsiveness to any concerns during our firrst 5 months. They have done an excellent job with cleaning up common areas and neighbors seem very happy as well. ... More

Our sales experience was great. Our Sales Manager, Dan, answered all our questions, was responsive and provided us pictures and updates throughout the whole build process. Our Design Center experience was non-personable and felt a little rushed (we finished our consultation an hour early), even though we were very organized and had picked out all our options prior to the meeting. We were not allowed to select our desired our kitchen cabinet handles to match our bathroom handles, even though they were the same cabinets. We asked for an explanation of this during the design consultation as well as a follow up after the consultation, and never received a clear explanation. The strengths of the construction process were that the build was on-time; we received all of our design selections, and the communication was responsive, when we initiated it. While we did not receive the upgraded refrigerator we selected, Del Webb, did provide us with a high-end replacement. While we did not expect perfection in the build process, due to the number of houses being built and the rush to close on our house before year-end, there were a few items not installed (shower enclosures and mirrors), and items that needed to be addressed/corrected. Our build manager Nick, was very responsive and diligent in addressing the major items of concern. While a few items are still pending, we are confident, based on Del Webb’s responsiveness, that these items will be corrected in a timely manner. Overall, we are very happy with our new house and we would recommend Del Webb to new buyers. ... More

Had a great experience with Pulte sales dept, design, mortgage and construction. We feel the closing was rushed at end of year and the house fell short of expectations. Several big items were not complete. (i.e no master shower for 2 weeks after closing. ) And evidently noone told the construction crew on the closing date bc the house was wide open when we arrived the next day. And still had debris left on floors and counters, hole in wall where dryer gas line was. Along with other items addressed the week we was also moving in. Warranty advertises a few working days to contact you but it's been over a month and nothing heard. Our first time building and know now we should have been more assertive and direct and pushed closing until everything was complete and to standards. But doesn't eliminate Pulte's responsibility to deliver a finished product either. ... More

We were scheduled to close in January 2023, but construction was hurried to close on December 30, 2022; not a very convenient time to close/move. It seems the rush to complete the house in 2022 reduced the quality of workmanship as there were many minor discrepancies that should have been resolved/avoided if more time were permitted for completing the house.

Considering how stressful buying and moving into a new house can be they did a great job job. As with any new home there were a few minor issues and I was very happy how responsive they were and everything was made right quickly.

We arrived at our home a few weeks after close. The master shower was not draining, so I emailed customer service. Within 1 hour a CS-maintenance person arrived to unclog--what turned out to be massive amounts of grout hardened. Customer service responsiveness was great; but, why didn't Construction Walk-Thru test all drains, appliances and running water?

The home buying experience was excellent. We had a good salesman. He responded to our concerns quickly and effectively. There was one part of the process we were not happy with. We had to choose the home model, lot and lot before selecting the interior options. When we went to choose the options (carpet, tile, attic space, spare bedroom etc. we had to limit our options due to the cost. We asked if we could select a less expensive elevation so we could have a couple of options we could not afford otherwise. We were told we could, but by that time the price of the elevations had increased. It would have been nice to lock in the entire price of the house at the same time. The building experience was excellent. Our project manage was superb. He kept us informed and responded to our concerns quickly. We were allowed to see the house every Sunday. The house is well built. The one item that was not done well was the caulking, quarter round and painting of the quarter round at the floor. It was sloppy. ... More

We signed with Del Webb in April and closed by December. They broke ground in August and the communication and speed of the build were quick. Del Webb's team, from our sales consultant to our building superintendent, were very good and they were eager to address our questions and concerns. We understand the difficulties in building a home and the issues created particularly by the subcontractors. Our home is not unlike others, and we too have a punch list that we will work out with the builder this first year after moving in, but looking at the home quality and experience overall, they did a very good job, and knowing this, we would be happy to build another home with them in the future. ... More

What started off as a very stressful experience was rectified in a timely manner by my Customer Care Manager. There were numerous issues missed prior to closing and it was difficult having the repairs noted and taken care of. Then my Customer Care Manager contacted me, came to my house, identified the issues and immediately assigned them to the pertinent contractors. Everything was taken care of quickly and efficiently. I am extremely grateful for Patrick and so happy in my new home.