Del Webb Reviews

We had a great experience with Sales Rep (Bill) who was always engaged with us and kept us updated as to the progress of our home. Our Construction Manager (Cody) was fantastic after the previous Construction Manager had personal issues and dropped the ball several times leading to our home falling behind by 7 weeks. Cody did absolutely everything he possibly could to bring us as close to being on schedule as possible. Overall, Cody was phenomenal in getting us closed. Of course there are always minor issues post-closing and we're working with the Pulte team to resolve them. One item to note is that whoever does the final cleaning on the homes should be replaced since we had stained/dirty grout lines/tiles after the final cleaning. Again, Pulte is working to resolve this problem, but it should never have been a problem. Compared to the many builders that I've worked with as a mortgage lender, Pulte is outstanding when it comes to building a high quality home. ... More

Having never bought new construction, Debbie and Eric were outstanding in answering the many questions I had throughout the process (and still have!) with professionalism, timeliness and patience. The walk-throughs were very helpful. I chose to have my own inspections done for peace of mind, resulting in just a few minor "improvements." Appointments for the design center and smart com technology were great, with knowledgeable and patient staff. Del Webb homes are built well. Debbie was upbeat, positive, and so helpful. Eric was also helpful and very knowledgeable. Closing was quick and smooth - convenient to have it at the sales office. ... More

Overall we are very happy with our home.

I was happy that my house was done on time, but there was a lot of slopiness in the painting, grouting and finishings. I am still waiting to hear back from the Customer Care Manager. It's been about a month since I have heard from him,

We are very pleased with the model we selected although we would have like some freedom to make modifications. We were a little disappointed that some things were not checked by the builder before our closing. Since that time, the company has been responsive in setting up repairs for those issues. We also felt that we were not given clear advice on the options regarding the pool and recreation area surrounding the pool.

Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure they did get done. I think we got about 2 days and then he ghosted us and never responded to us again. The pavers both in the front and lanai look terrible and are not anywhere near level. They have 'fixed' them twice on the lanai and they are still not level. Our patio furniture sits at a slant. In addition, due to the rain, we had lots of soil run off and the backyard has holes and dips in it. This we were also promised would be corrected. Cabinetry paint is horrible and our wine cabinet is cracked. The blinds for our sliding glass door were not installed correctly and the drywall is damaged. Two blinds in our bedroom don't open and close correctly. The list goes on and on. I met with Oliver on the 21st of December. He took pictures and made notes, didn't want a copy of my list. Since then, we've had the electrician come out for 2 outlets that didn't work, 1 outlet that was behind drywall, and a sporadic light outage in the master closet. Tile folks are due out today, Jan 13th, but haven't showed up yet. Very poor grout work and several tiles damaged. We had 3 grout companies come out to seal our grout and none of them will do it, due to how bad the grout is. Every time I ask Oliver about everything else on our list, he tells me nothing has been done. What do we need to do to get this done? It's ridiculous. Working with Pulte loan servicing was an absolute nightmare. We were at the point of feeling harassed. Asking us for the same documents over and over again after we sent them several times. After months of this, we finally was assigned a new person, Bonnie, who was wonderful to work with. Working with Pulte Mortgage was also a terrible experience, they couldn't give us a time to come in, so instead we were on standby for a call. The call came, we went and waited an hour in a room. The gal who did the paperwork, quickly went thru it like she couldn't be bothered, and by the time she was done, we missed the deadline for our wire transfer. This was a Friday, so needless to say, we walked out without our keys. Had to wait until Monday, so had to reschedule our movers last minute. Didn't even get the special Pulte key. All in all, this process has and continues to be very stressful. Appears most of our neighbors are having the same issues. It's very heartbreaking thinking this is your forever home and really it's been a nightmare. It's like being sold the model home and then nothing can even compare. ... More

In the beginning the process was a bit overwhelming but it was really easy because there are people to help all along the way.

Simply terrible! The quality of fit and finish is terrible. Our house was NOT properly cleaned upon closing, my wife is 69 years old and has been on her knees scraping off adhesive on the tile floor throughout the entire house. Our roof valley was not properly installed despite what Batterbee roofing said. After 61 days, our doorbell works! Our driveway looks like crap! (Cement work) Andrew and Frank are well aware of the problems! We closed and did not hear from them for 46 days until we ran into to Frank walking down the street. Frank and Andrew have NOT addressed the issues. Now, Drake (Warranty) has scheduled workers to come on the 23/24 to address the issues. THESE are not warranty items, they are punch list items. So, BUYER BEWARE! Neighbors are being informed the models are custom built homes, your home is a production home. We are sorely disappointed; we watched the PULTE video which states that PULTE will with their experienced construction manager will make it so easy for your dream to become a reality. Well, we purchased the home and you have broken our hearts and ruined our dreams! My wife cried for a day and a half after our preclosing walk through! So, a review, we would not trust Pulte Homes again. ... More

The location of my by property has made the associated disappointments tolerable. Seems as if the finishing touches were done in a hurry with little oversight - uneven cabinet doors, screen door not hung properly, scattered paint spots, no towel rods in the main bathroom, missing plates over switches etc. all of these problems are being addressed by the builder.

Generally happy issue with water leak in yard went from 5000 gallons water one month to 25000 next month. Think has been addressed but been unable get explanation.

I SAW EMPTY BEER CANS IN HOME AS IT WAS BEEN BUILT

We are very happy with our new home. Quality workmanship and great floor plan . Our construction :manager has done an excellent job, following through after closing to address whatever issues might still need to be resolved. Our new home was worth the wait.

These times are unique but the true mark of reputable builder is one who is able to manage the entire building process despite them which far is from our experience. Shifting the blame to others for your end results is inexcusable and only poor management.

It started from the beginning of the process to the end. It was a great process. Everyone I encountered during the process was very courteous and professional! I really appreciated the thorough communications. I wasn't surprise about anything, They kept me in the loop. Anytime I had questions I received timely responses. Once again everyone I came in contact with did an awesome job! Thanks to them all!

Every appliance had a problem except for the microwave! Windows leak air and condensation.

Poor workmanship, cheap materials, paint on walls is micro thin, poor communication, many excuses for late finish, poor quality carpet and flooring. Overall very disappointed in the building experience. Woukd not recommend Del Webb.

We love the community. Our sales person was exceptional every step of the building process, along with the design center personnel and construction manager. Our warrenty representative has been responsive and attentive. The amenities are top notch!

Overall our experience was good. It's obvious however they are rushing through these homes to get them finished. Some of the finishwork was poor. Make sure you are very thorough on your walk through and find all the issues. Make a list, and keep after them to get them resolved.

The home buying experience seems very simple. Ken in sales very knowledgeable and explained answers to my questions very well. After buying my home, I had come across 3 major issues which doesn't make a person happy. I give Roby, my contact 5 stars in his responses to my issues and helping with contacting the proper people to resolve these issues.

Beautifully crafted home with well-appointed material and appliances. Multiple design choices and personal selections that make it your home. You are not alone from the start, The Sales Team, the Builder and the Loan Company are there to answer any of your concerns.

Experience could have been better if Pulte cared about fit and finish.

We felt rushed thru walk thru, we are having to completely redo baseboards as they did not wipe down before painting!! We invested in nicer taller baseboards with pulte, they were completely trashed!! The glass doors going into office are completely scratched on both doors, glass completely scratched!! Overall the finishing work is very poor! We mentioned to CM and the person who come in only made them worst! The outdoor light doesn’t work! After you do walk thru, they ignore you!! We’ve made several calls to number given and they don’t return your calls! Before we bought here we heard horror stories l, we just thought they were problem people, we now know not true! Very unhappy!!! ... More

We like our new home but the finishing work is really disappointing. Painting, caulking, baseboards all are sloppy. They should have waited 2 more weeks before setting the closing date. Our final walkthrough took 5 hours because there were so many small problems. And of course we didn't get them all. Getting things repaired is a hassle cause to fix something it takes 3 different contractors on different days repair person, drywall person and painter - even for the smallest issues. Inefficient. The staff is helpful but our person who schedules repairs is often pulled away to another site to work so they are understaffed. ... More

You need to ask questions as to what you would like in your new home. Make a list of the items you prefer and ask if those items are included. If not, can Dell Webb/Pulte add them as options to the home? Some things are too costly to add after the home is completed.

The building contractor made this experience workable