Del Webb Reviews

We love our house and the options we chose. Our contacts through the build process were very helpful. Luke and Bryan provided the information we needed pre and post closing. Any minor issues we have had since closing have been responded to quickly and to our satisfaction. Lisa in customer service is wonderful. Great experience start to finish.

First Dy in the hose th breaker box trips. I reset it and two seonds later it trips again/ Ridiclos! New hose and this happens. Took too long to receive a response from builder, I hired a building inspector because I cannot trust this builder. The inspector found several issues with construction of home. I have submitted report to builder. Let's see how long it takes for them to fix issues. Ii am not holding my breath. If I did I would be dead. Builder is more concerned over quantity of homes built in shortest time instead of quality and does not take pride in homes already constructed. in the quality of homes built ... More

In general, Pulte builds a good product. The finish work and warranty is horrible. I have purchased 2 properties from Pulte (primary (2020)& investment(2022). I am having issues with my one year warranty on my primary residence. February 2023 will be two years since I closed. I purchased a second investment home in November 2022. It was not finished at closing in November. I was assured things would be finished by mid December 2022. I left a 53 item punch list on December 1, 2022 and the repairs are not finished. (it’s Jan 11, 2023)

The overall process was fine. Our sales person was responsive and helpful with many ideas and suggestions. The design center help from Christine not so much. You must be your own advocate and press for action and information. We met with her in Feb 2022 still in the middle of a raging pandemic. She was not masked and seemed put out when she was asked to wear one. This is critical when meeting with older people in close proximity. If we were to do this again we would not meet her. The electrical designer Alan was top notch. Extremely helpful and had excellent input. Our first construction manager "Blue" was rude, condescending and poorly informed on modern construction principles. Many pieces of lumber used in framing were cracked and splintered. When asked about these issues we were told that these were cosmetic issues and he said "I don't need you telling me how to do my job." We immediately stopped the conversation and asked for a different manager. A new construction manager was assigned. Dexter did an excellent job taking over. He was helpful and knowledgeable. The overall product is a house. All new houses have issues that need to be addressed. The interior plastering has numerous globs and splatters. The baseboards were very poorly installed with corners poorly mitered. One sliding glass door is not installed square and is exceedingly difficult to open and close. There are other issues that are cosmetic and I am sure will be addressed through the warranty process. On the irrigation system the landscaper refused to properly install the backflow preventer. Testing of the assembly is required by the manufacturer, Uniform Plumbing Code and state laws. We were forced to pay for the required testing. This an essential piece of equipment that assures that the irrigation water does not backflow into the drinking water system. Overall we would buy again but be more proactive in checking the construction process to include bringing a level and square to the house. ... More

We literally stumbled into buying a home here. Initially we were considering building, but then we found 'quick move in' homes and toured several with Mark. He was wonderful to deal with, very helpful. and even got us a further discount on the already incredible discount on our home, which was 99% finished when we bought it. The entire buying process was pleasant and the communication was great throughout. We love our house and are thrilled to be here!

There were a few workmanship issues most of which were addressed in a timely fashion. Delays due to a non-responsive project manager were surprising, but the new person Nathan who replaced them is outstanding and was able to get us into the home on time. Only two pet peeves : standard toilets offered are the low ones which is surprising since this is a 55 and older community ! Similarly, gutters are not included, in an area where there can be substantial rainfall. Overall, we are satisfied. The salesperson Ian is awesome!

After being in the building industry ourselves for the last 30 years, the quality of materials and the workmanship are the worst ever. No insulation, walls not plumb, studs 24 inches apart whereas in most building codes they are 16 inches apart. Cement work was awful, no way did a Georgetown building inspector inspect the inside of this house before giving occupancy, thresholds not finished, drawers and doors on cabinets not screwed in properly, takes forever to get hot water. The list could go on and on. I would not recommend anyone buy a new home built by Pulte in this community.

Overall a very good experience.

Everything was good up to the final closing. The initial walk through had an unbelievable amount of issues. The second walk through was a joke. They didn’t finish most of the items on the list. Tape was still on areas that weren’t correct. Still waiting for items on the list. Promised a closing gift from the construction manager, never got it. Promised they would clean up inside and out, never happened. Left a bucket on the lanai, still sitting there. Broken shovel in the yard, still sitting there. You guys rush the last week, when everything was supposed to be perfect, and failed miserably. It’s seems that corporate rushes closing so they can get a bonus or something for the number of homes they close in a month. The home owner is the one that suffers. Why is it up to me to find all your mistakes and issues, the last week should be very meticulous on your part to finish the house properly. Nobody has reached out to me on the status of anything. Great experience up to the last week, and then everything falls apart. What a mess! I should the field managers rating from a 10 to a 0, due to all the failures at the end. Extremely disappointed in all the issues on the last week. What a disaster. I will be calling corporate, since nobody here has reached out to me. I’ve had six homes built prior to this, and you are by far the worst. ... More

Excellent guidance with each step along the way

The Pulte Team did fine work!

A little more attention to detail in construction would have been good. I sure in a lot of instances there was a language barrier which contributed to some of the things that have to be corrected.

- From the time of purchase to move-in day, I felt confident that I was going to live in a very good community in a very well done home. - The quality of the materials used in the construction of the house are top quality and the value is adjusted to our possibilities. - - Communication with the construction team was very fluid and friendly at all times, they corrected the details that were presented at the required time. - The quality of construction, the materials used, the technique applied is of very good quality, so I highly recommend this builder.

My construction was delayed and resulted in me having to stay in a rented residence more than 3 months @ $2350. Pulte has ignored my request for reimbursement. The house was not finished properly and my construction contact was not very helpful. He accused me of causing damage to a bathroom tile which is untrue. Refused to help . Very disappointed in the way the house was completed.

House completed well within the window that was promised.

Not a good value at these prices.

Even though this builder seems to have a good reputation, they sub-contract the work out to a workforce that have substandard quality of work. Many examples from poorly installed tile work, cracked tile, damaged appliances, missing lighting fixtures, mission bathroom fixtures, damage to drywall, etc. etc. The landscape company is unresponsive. They have the sprinklers turned on so much that the back and side yards are unusable due to the saturated ground. All defects left to be addressed after settlement under the warranty process. The warranty process is slow and broke. The builder seems to have way too few employees (only 2 I believe in Del Webb Bayview) that handle the warranty work for the new homeowners. There are just way too many workmanship quality defects in the building process for two people to effectively manage. As a result, homeowners do not get responsive attention to addressing the many flaws. The upfront sales representative was great. The construction manager during the construction process was great. It is getting the many defects address after selttlement that is not good. ... More

Though the home buying experience was good, the customer service with issues after was horrendous. I have had three major issues. I went to settlement on 11/22. On 11/17 during my walk through, it was pointed out to me that there was a hole in the tub of my guest bathroom. It was put on the fix list, but was not repaired by settlement. When Del Webb sent out someone to review the problem, they could not fix it and needed to subcontract it out. When I called the subcontractor the first available date was February 17. I will not be able to use the tub for three months. This has been very inconvenient for guests. Secondly, I have had difficulty with the plumbing. The plumbers have had to come out twice because the toilets would not flush and the shower would not drain. The pipes from the house to the street were put in incorrectly. They are finally coming on January 13 to fix this issue. The third complaint has been with my washing machine. It would not work the first time I used it. Instead of giving me a new machine I had to wait for it to be repaired. It was finally repaired on January 11. I have not been able to wash laundry for 8 weeks. When the washer was found to be defective it should have been replaced immediately. I have sent emails and telephoned customer services numerous times. Instead of replacing the machine the representative said I could use the model machine. I am handicapped and walk with a cane. I was unable to carry laundry to the model home to wash it there. You expect appliances you paid for to work and if not to be replaced. I now have a machine that was defective and how long will it last having been ‘repaired.’ Very disappointed in customer service on helping remedy problems with my new home. ... More

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

Taking way too long on punch list items. We have had to keep asking/begging for when things will be completed. Each time we re-summarize the list, they only schedule a portion of the items. There should be a proactive system for timely completion without the homeowner having to feel like the bad guy and reminding them of what is left. Seems only time stuff gets done is when we bug them.

We were very pleased with the communications during the building process. Any issues were immediately taken care of by our project manager. After the closing, however, several small details that were supposed to be addressed were never completed. We were told several items were supposed to be corrected, but it never happened. Still waiting after almost 2 months! Most of the areas to be addressed were in the cleanup/finishing of the construction - painting, concrete splashes, sod rolling, etc. Have had to finally do most of that on my own.

Easy process from start to finish. I feel I got a quality build and I love my new home. Our Construction Manager Tom Johnson was responsive and thorough and I couldn’t have been happier.

My husband and I could not be happier. As we navigated the process from start to finish, Del Webb and Pulte were there to answer our questions, to solve problems and to provide support through the entire journey.

We had a great experience with the build of our Pulte home due to the people we dealt with throughout the entire process. Jeff, Joe and Jonathan couldn’t have communicated any better when we experienced the inevitable labor and materials issues that come up during a new build. They responded quickly and took care of the few deficiencies we encountered during the build process and helped us make a smooth transition to the post purchase customer care team. We started as hopeful buyers and ended up as happy customers and fans.

Still waiting for repairs found immediatly after closing