Del Webb Reviews

My consultant, Danelle, was great. She kept me up date with the progress of construction with pictures. She returned phone calls promptly. I received no communications from construction managers during the whole process like they promised. Very disappointed with that.

Despite the ratings above, I would buy a Del Webb home again, though maybe not a new build. I believe the house is well built overall, but that the finishing of the house was extremely rushed and contractors were not given the proper time to do the job right. The biggest issue with my house is paint, both inside and out. The paint on the inside only has a very thin coat and the metal corner bracing and drywall mud is showing through. Along with that, the paint is breaking down; ie. cracking in the corners, crazing on the walls and subsequently chipping off in spots. Del Webb is sending workers in to repair my items, but when a house essentially needs to be re-painted and they are only working in 2 hour increments, it is going to take a while. Know that even though we were coming up on the year mark for this build, we were not asking Del Webb to hurry this build, we were fine with waiting, but for some reason they rushed the job at the end. My best advice for anyone buying a Del Webb is this. Upgrade the paint if you can get it and afford it. Find a way to visit your new home at least once a month, our sales person sent us pictures, but the things we are having issues with needed to be seen up close. If you decide to buy a home in Mesquite, get Danelle as your sales agent. She works in the Del Webb sales center and is excellent at her job and responding to her clients. She is the reason we chose Del Webb in Mesquite, NV. Overall we are happy with our purchase and can’t wait to move in. We just wished the finishing aspects of the house were done properly the first time and that Del Webb would reinstate the celebration walkthrough that is shown in the videos on line. So far, they are standing behind their warranties and working to make us happy with our home. ... More

I have a quality built home, and was well supported by all divisions of Pulte involved in the construction and financing.

The construction process from start to finish was over a year. While that was to be expected, there were 3 different building supervisors during that time. My only comment would be that the scheduling was not the best.

We had been looking in Jimmy Buffet's Latitudes communities which were all outside of Texas for an over 55 community when we found Del Webb. The Del Webb home designs, features of the community with the lakes, walking trails are what sold us on this location. We are extremely happy with our decision. The design and quality of materials is great. The workmanship finishing quality is no better than a low end builder. Lots of errors, installation damage that had to be corrected. The construction manager and customer care managers have been fantastic and very responsive. They have worked really hard to make things right. We visited the site every week creating a punch list and all of the items were corrected weekly. I have no doubt that in the end the remaining build quality errors will have been corrected. Overall a good experience and no catastrophic problems. The communication has been excellent and would recommend both Pulte and Dell Webb. ... More

Tim is A GREAT FIELD MANGER. Also Shannon is A GREAT WARRANTY maager. both these men responded to my request during the building process (Tim) and after the closed of the house (Shannon) is still working with us on the warranty issues. Ifeel Tim and Shannon are a ASSET to the Pulte Group.

Normally, new house closings get delayed. COVID added significantly to those delays for a total of six months after the original estimated closing date. The construction supervisors were/are run ragged trying to get things done on time. Some options were dropped between option selection and construction, but Pulte fixed them later. We love everything about our new house and Pulte has committed to fix the remaining problems.

We love our DW Dunwoody Home plan, our location and amenities offered. We are so thankful for our latest construction manager Rob who has handled our home issues with amazing response times and follow ups.

Jenn is great to work with & Brandon is superb!

The Pulte employee's were great to deal with. The sub-contractors do sub-par and sloppy work.

Overall the house was built to our specs. The lot and area are as advertised. We understand that these homes are constructed several at a time, and this sometimes can cause rush jobs that may not be as good as could be. We understand that and accept that. But...we feel the workmanship with things such as caulking, cleanup, door hanging, tile floor installation, and other issues did not meet our expectations. And, we feel it was not up to the quality Pulte Homes advertises.

We had 30 to 40 things on our punch list after our inspection. Our project manager got them all done before closing. And our one month inspection there were four items to be fixed and they were all scheduled immediately. The house is excellent. Of course there are three or four things in the architectural design that we wish were slightly altered, but overall a really great house.

I love this new home.

Pulte Homes did an admirable job of building our new home in the Del Webb community of Sun City in Georgetown, TX. While not a fully custom builder, the value per square foot seems to be in line with other volume builders. There are adequate choices to create a home that meets most requirements. In addition, the amenities available Sun City are amazing.

Despite not using a realtor we found that buying the house was fairly straightforward. We weren't crazy about the bidding process but it worked out for us. Overall the builders team did a good job and did come through with what was expected despite labor and material shortages. The process was longer than expected and closing was delayed twice. A common experience with all of our new neighbors. The home itself is top quality. There are a number of minor superficial issues with tile, cabinets, drywall, and driveway pavers still being fixed by the customer care team but they are getting corrected. Couldnt quite rate this as a great job but they definitely did a very good job. ... More

Generally favorable compared to two prior home constructions in the past 10 years. Quiality of construction good but not excellent, as aome walls and corners were not "true". Our foreman has been reliable though subs often very slow in responding to needs for completing the work, especially the painters. The best part was the initial choices of furnishings and upgrades through the design center. This made the process very efdicient and easy.

Good at responding to requests for information

We are satisfied new Pulte home owners

This place is amazing and can’t believe I live here. The process was easy and everyone was friendly and helpful for closing. The units are very beautiful. Although there were somethings that were frustrating were the units were made were you had to do some work, like carpets in the bedroom or all units made for handicap. Also somethings they fail to mention and yiu find out later. Overall, I love living here, it’s quiet, plenty to do and walk,

Tanya Smith was the best part of the whole experience! She did an exceptional job throughout the entire process.

I would give them 4 1/2 stars if this were an option. This was my first experience with Pulte and overall they did a very good job in the setting of supply chain issues and challenges in finding quality subcontract labor. My field manager was phenomenal and I was very happy with communication throughout the build. Whenever I brought an issue to Pulte’s attention, with only 1 exception, they dealt with it immediately. The closing agent was excellent as was my customer service manager. They both were clearly doing their best to give me a great experience. I am pleased overall with the process Pulte has in place from start to finish. ... More

Several options were not available. Did not insulate all garage walls. landscaping was quick and dirty, no care or tight placement of sod. Exterior walls were 2 x 4 construction, not 2x6. Windows were single hung not double hung, not an option. paint seems cheap, comes off with painter tape.

Overall the buying experience was very good. Labor & supply chain issues definitely created delays. The Del Webb/Pulte personnel were open, honest, and did their best to keep us up to date. At closing, we received a high quality house.

German was my sales guy...he went out of his way to create miracles for me. I would highly recommend him. Adam is the construction leader. He is awesome! He communicates clearly, he goes out of his way to make sure things are right. When he says something, he sticks to it and follows through. He was a pleasure to work with.

There were not enough upgrades provided by builder; consequently I had to provide these upgrades myself after COE. The building materials and workmanship seem adequate, but I was disappointed in my last walk thru house and how dirty it was when presented to me. Customer service has been very responsive to items I have found.