Del Webb Reviews

Bought a spec home and Overall very happy with purchase but would have liked to have made a few changes which were not allowed.

Ian, our salesperson and Ben our building supervisor were fantastic to work with. They were very helpful and responsive.

The overall experience with the builders was a 10. The Pulte mortgage company was a terrible experience worked with them for 10 months for a no we can’t find the mortgage. The new mortgage company we got funded in 2/5 weeks.

Good job ,well done thanks

I have encountered several issues that need to be corrected, so far they seem to be responsive to getting the issues fixed. Somewhat frustrating at times but right now my expectation is that all issues will be resolved in a reasonable amount of time but you do need to stay on top of them with any open issues.

Missing pulls, vent over oven, missing molding in the home, They did come and fix 4 plugs in the kitchen. Replaced dented dishwasher and microwave.

I love this house !

Sales manager and construction manager were very nice and very responsive. They were pleasant and easy to work with. Customer service manager is also responsive.

I have a mixed review. First of all the Sales person was outstanding and they were very professional and met our every need. The Construction Manager was also very professional and was great with the entire building process and has continued to work with me to finish the list of things still to be done with the house. Where I have issues is with the final condition of the home at closing. It was not finished - Pulte had issues with their contractors not showing up or not having workers available to finish my home. We closed anyway and it was very disappointing. The quality of the home is great - it has been through 2 Hurricanes in the past 8 weeks and everything held up including the power! My feeling about the process is that Pulte sold as many homes as they wanted to and did not realize that the supply chain and their venders etc was not keeping up. This put a lot of pressure on the Construction Managers who were left to take the heat from the homeowners like myself who had homes that were not completely finished at the time of closing. Will Pulte realize that this reflects badly on their brand.? They have good homes but what buyers are left with at the end when their home is not entirely finished at the time of closing is what people remember. A suggestion would be to work as hard at the end of the construction process as they worked at the beginning of the buying process to sell their homes. To sum up my review - we are very happy with our new home - but have bad memories about the process at closing with the house not being finished. Does Pulte read these reviews? I hope so - because they could easily fix this if they paid attention to the entire process from beginning to end to make sure they finished with pride in their product. ... More

They are very helpful and quick to reply when you have questions or a problem with you new house. Customer service has been great.

It was strange buying something as intense as a house on line but the people here at Del Webb Lake Oconee were amazing. All concerns were immediately addressed and resolved and they sent weekly pictures of each phase of construction. Did I mention how wonderful all the people in this community are?

It was unfortunate that Berkeley County caused delays in issuing Permission to Occupy permits. This resulted in extensive delays for home owners to move into their homes. Del Webb continued to manage this issue and was very responsive to inquiries as to when the issue would be resolved.

The house is/was as expected. We have had an issue with the Oven Microwave unit. Oven does not heat above 260 degrees and we anticipate receiving a replacement on 11/14/22 which is 58 days form our move in date of 9/22/22. I asked our construction manager for paint codes, exact color or interior touchup paint and never received s response. I also asked for the trash cans for the trash cabinet to which there has been no response. We finally located the correct size and bought them ourselves. The sod we received was infested with grubs and bugs and we have had to resod the lawn. Otherwise we love the house. ... More

Our first new home buying experience in 35 years. Supply chain issues delayed our delivery dateThere are always issues with any new build, but in our case they have been minor. Billy, Justin and Zach were very responsive to our needs. Several amenities with this 55+ community have yet to be built. We did purchase the home when they first came on the market and have seen appreciation of our home price. Our sales rep Devon has been great and very responsive even after our closing.

We were especially pleased with our del webb sales person Dustin and with our final construction manager Matt.

Overall we are more than very pleased with our home. Our only disappointment was our closed date was pushed back several weeks to the exact date we were leaving on an overseas cruise. We were offered no flexibility on moving up the closing date even by a week. The response to any after closing issues has been excellent. Luke was top notch throughout the building process. We would build a Del Webb home again.

The buying process had a few glitches. No changes can be made to the exterior of the home after the initial contract is signed. We wanted to make a change on the front door to have glass in it and the change was not allowed. The communication within the organization is poor!

Our Construction Manager, Michael was great. He was very responsive to correcting the few minor issues we had. He knows how to get things done and is willing to help you out as you are moving in. This was a huge change from our dealings with the sales person Janet. Sh was not helpful, rude and lacked any kind of willings to help us in the home buying process. She is why there are not 5 star rating.

We dreamed big, kept it real, and they got it done! Despite a global pandemic, supply chain challenges across the country, a national worker shortage, and the highest inflation in 40 years, we are in our Del Webb home, and we love it. No sugar coating...this was a tough time in the home construction industry and our supervisor Mike P. delivered. There are punch lists with any new home build and our team dealt with them professionally and in a timely manner under tremendous stress due to outside economic and workforce challenges. Now we get to enjoy the lifestyle we desired at a great price compared to the other places we considered. ... More

Generally happy with our purchase. The materials and appliances are middle tier and some of the workmanship on the molding could have been better. But very happy with the responsiveness to any concerns raised and with the clubhouse and its staff.

I had a good experience with my new home. Jordan was very helpful with the process; Natalie was excellent in helping me pick out options; the construction manager, Mark, and his team were always ready to answer questions or keep me posted on the progress of my home. As a recent widow, this was a brand new experience for me, and everyone helped to make the process as simple as possible. I am looking forward to this new chapter.

I did not realize how energy efficient a home could be until now…

Both our sales representative and project manager were very helpful and responsive with all of our questions and concerns. The home came out beautiful but did have several items that needed to be corrected after closing. All of which are being addressed with no hassle. Workmanship was very good and and finish was above average.

Pretty good buying experience completed on time

Bill O, our sales rep was OUTSTANDING!! He did everything he said he would, guided us through the process, dealt with all our concerns, made the whole process a pleasure, in spite of the fact that it took over a year from contract to delivery. However, some of the subcontractors were not altogether satisfactory, tile and painting for example. The tile was not properly washed after grouting, which left spotting throughout the house, and is impossible to remove. The warranty service is all but nonexistent. I've done most of the punch items myself.