Del Webb Reviews

I was more impressed with Pilate staff than I was with the quality of the home. Everyone in the sales office, the field managers and the mortgage division were delightful to work with. They seemed genuine and professional and always responded in a timely manner. Since I’ve moved in, I’ve had some minor issues and they have been addressed quickly, for the most part.

It was a bumpy road during construction. Project manager unresponsive to issues found in house during construction. Warranty group now fixing those items after we moved in. Felt not heard during construction and it’s quite inconvenient with a husband at home on Hospice from Alzheimer’s. I’m really not happy living in a construction zone with items raised during construction now being corrected. It’s very disruptive and difficult because of my husband’s illness.

Del Webb has chosen a beautiful location in Fuquay Varina to build homes. Del Webb takes pride in beautifying it’s property with lovely flowers and trees throughout the area It’s a lovely place to come home to.

While the quality of the materials used for and in our Del Webb home is very good and we LOVE our beautiful home, we are disappointed with the workmanship evidenced by the number of annoying repairs & corrections needed within our first 90 days of homeownership. We think homeowners can expect a few adjustments as part of any post-settlement home. However, we have an an exceptional number of annoying repairs, fixes and adjustments in our new Del Webb home. Building a home requires coordination of a extensive number of activities, accessing materials and working with suppliers, all of which are mind boggling but home builders are very experienced at managing all of the activities needed to deliver a COMPLETED home. While we have had NO SERIOUS problems, which would be issues that effect the appearance or functionality of any feature of our home, we believe Del Webb deserves 4 STARS for the number of annoying issues to address in our new home. ... More

overall, I received lots of communication about the house building process. my questions were always answered till understood what I was asking. It may be just the climate of building houses nowadays with everything very rushed. I wasn't happy with the painters or paint that was used, and the concrete work could have been a little neater.

I would stay in close contact with builder and the process. So there are no surprises .

I would have given 5 stars all the way around if not for the new competitive blind bidding process that was implemented to purchase the lot. This replaced the old policy of purchasing the lots at a fixed price on a first come first serve basis. I was first in line for a spec home lot and was waiting for it’s release when Del Webb switched to this new policy. Due to this new policy I had to overpay for what the lots were originally valued at. I wanted into this community so I bid accordingly to win. This was obviously a response by Del Webb to the crazy economy and real estate market. As far as the buying and building of our home it was 5 stars all around. We were assigned a construction manager and he was fantastic, he provided updates once a week with photos and he was always available for questions. Even after closing he has been available to us for questions with regards to the operation of some of the home’s systems. The quality of the materials used in the construction is very good. The workmanship I found to be outstanding. We are very happy with our purchase and building of our Del Webb, Pulte home!! ... More

Overall, we were happy with our buying experience and are happy with our home. The quality is better than some other homes we have seen built in the area. Communication from the builder could have been better. For example, if you want to get your mortgage from someone other than Pulte, make sure to ask what information they need and when. We felt like we were forced into a mortgage with Pulte Mortgage, although the rate was very good. Pulte Mortgage is difficult to work with. When it was time for our appointment for upgrades and choosing color schemes, we were only given partial information ahead of time so we felt pressured to make quick decisions on those things we had no information on and would have chosen differently if we had the needed information beforehand. Upgrades are more expensive than they should have been, in my opinion. Also, we payed for dedicated 20 amp outlets in the garage. 20 amp lines and breakers were put in, but we only got 15 amp sockets. We were told they can’t or won’t fix that. Our home came with a wet bar option. We wanted the cabinets, but no sink and were told that wasn’t possible; yet the neighbors were allowed to eliminate the sink and get the cabinets in their home. Why the difference? So a buyer needs to work hard to make sure they get what they really want. The landscaping and sod leave a lot to be desired. I would recommend having an outside inspector inspect the home before purchase and at 11 months. Pulte is more likely to fix the things in the inspection report and the inspector will often find things the buyer misses. Having said all that, I do not have any overall regrets about purchasing this home. ... More

The way they hurried to finish the home at the cost of quality and finish was disappointing. There are days worth of work yet to be done to fix the problems with the home. The attention to detail is not what it should be and is definitely not what I expected out of a Pulte Home.

They are vertical integrated which can be a bonus depending on the team

We love our house. Material shortages caused the process to be prolonged.

Overall good experience. Beautiful home & quality!

The warranty people are very good to work with and listened to our concerns. It would be nice if more attention to detail was paid prior to closing so there would be fewer workers needed after closing.

He knows his business, responds when corrections/actions need to be taken.

Need to visit often to keep the project moving

The buying experience was a learning curve. Understand that the models are full of upgrades that you pay extra for. Choices for customization are limited. Overall very happy with our house so far (have not lived in it long).

My Field Manager was very good. During the building process he responded quickly to my questions and concerns. After I closed and moved into the house, he continued to follow up on tasks that still needed to be completed. The warranty people have also been quick to respond and correct flaws.

Everyone was responsive to questions or issues we brought up.

We had exceptional support in the buying and design process. We also really appreciated the open communication on supply chain issues. The open communication lead to satisfactory resolution.

Point people all along the way were attentive. The only thing that was a small concern was the rotation of the Supervisor position. We has 4 Supervisors in a 8 month period

The building process brings skilled works to each task. The workers get their job done quickly, and then the next group of experts swarm the home and get their specialty done. You may need to do some sanding and add a couple coats of paint to protect walls from marks. You create a list of things that need attention and a coordinator brings a team to fix your list. We are thrilled with the community and happy with our home.

Our project kept us up-to-date on all phases of the build.

They did a great job during very difficult times. I’m still waiting on a range hood that seems to be in huge demand everywhere else. But, otherwise I am extremely pleased with my new home.

Since we started this proyect, my wife and I , have been very happy with the quality of your service

It took much longer than advertised to have the house built but once built we are very happy with it. The quality of materials and workmanship were very high.