Del Webb Reviews

Too many options that should have been included. Many options or varilbes we’re not explained.

Nothing significant, other than the home seems to be well constructed with quality appliances. However, there are some annoying oversights, design flaws, and minor workmanship glitches that prevented me from assigning a 5 star rating for quality and value.

The entire process went very well, except for your mortgage department. I have bought 5 houses over the years and several refinancing transactions and this was my worst experience ever.

Most responsive warranty service I have ever experienced.

Our field mgr and sales agent are fantastic.. The "exception" is CPI sub.contractor who did the interior walls internet wiring - quality of their work was zero - they never tested their lines and I was forced to pay several hundred dollars to another "quality" sub contractor to fix their errors and shoddy work. That is why above Quality rating is only 4 stars.

They delivered what was promised- not perfection, but more than what was promised. We are very satisfied

Great team.....

We really like the results of the house. Our project manager (Nick Swanson) is great. Build quality met our expectation. A couple areas that could be improved. The final signing and title process was very poorly handled. Also the design process was difficult and the tools available to visualize options were basically non existent, We had to go to other sites to see cabinets and countertops together. Last is that it seemed like there was no consistency between the cost of upgrades. Some seemed reasonable and some were outrageously expensive.

It is better if you are close to where the home is being built to stay on top of the project

Overall, we are happy with our house. The purchase went smoothly, our salesperson, Angelia, was extremely helpful. Nikki was a great help with picking out our interior options. Our field manager, Josh, kept us calm during the building process and was great during the walk throughs. We had a few minor issues, but all were addressed quickly and to our satisfaction. We had looked at many other communities and builders before deciding to buy here. We feel that our house is a good value.

Very happy with the quality of our house. Everyone was very responsive durning the build process which was very helpful as we were not in the area.

Get advanced information to prepare for your visit to the Design Center.

We are overall very pleased with our new home. We do have issues but they are being taken care of.

We did have a few issues before closing that took some persistence on our part to get resolved and a minor electrical issue after closing that WAS resolved quickly

Built home while I was not in the area, thus had to trust Dell Webb with all details. Did not see home until day before closing and it was well done and complete. Had a few minor issues that were resolved before closing and a couple of things after that were all taken care of quickly. The sales team were attentive and kept me updated while home was being built by email and photos.

We got a lot for what we paid. It is value priced for retirement. Good enough to last and affordable enough to enjoy and not over stretch our budget. The options were fantastic, although pricey. If you are on a tight budget, the basic package is just fine!

This is a 55+ community and Del Webb has been building this type of home for many years. The design and build process is very streamlined. As with any design, the end product is only as good as the people who are doing a job. The home is structurally sound and well-framed from what we could see. There are a few options, there could be more for this age group, such as a walk-in whirlpool tub and ground level entry, in the event of wheelchair needs. Many of the costly upgrades do not seem to get the attention they require, and the warranty fix is relied upon heavily. The warranty people are great to work with, but only the items the homeowner notices are addressed. There should be checkpoints by a supervisor at the finish of every part of the process and then the home could be a "white glove" delivery without any extra cost of sending tradesmen/women back to finish. ... More

I’m happy with the overall design and sturdy hurricane resistive construction. However, I understand “production construction” but I’m still a bit disappointed with the lack of pride to the “attention to detail” performed by various trades. More attention to the final finishes and installations would be a great improvement. I also understand and have no problem with the dirt and noise associated with the ongoing construction. However, I still am amazed with the disrespect displayed by some trades with their failure to keep the work sight clean. Neighbors are constantly cleaning up construction materials and food and drink containers that make their way to their lawns or lakes. I’m sure these issues seem minor in the overall construction process, but since these issues are caused by some personnel that clearly do not take pride in doing a good job, it is an annoying ongoing problem. ... More

The only thing negative that really bothered me is the sales people once you closed on House they never thanked you. It’s like you never existed.

Some of the subcontractors were required to come back and make numerous repairs, but the superintendent stayed on top it. In my subdivision the company will built 400+ homes this year so the construction is fast, but mistakes are going to happen.

Steve and Vanessa are the best. Venassa was most always available. Returned calls promptly. Listened..and acknowledged problem or difficulty and fixed or found an answer. Always kept us up to date on the homes progress and completion of work. She has A lot of good references and suggestions.

A very nice house in a nice community. Looking forward to the Del Webb lifestyle.

Anthony is wonderful in helping us get repairs done.

It is suggested that the Prospective buyer have all his questions answered and be totally satisfied during various phases from lot selection to completion of their dream Home.

I must say, upfront, that Pulte's Warranty Department is very responsive to homeowners' issues. Acknowledgment is almost immediate and action for remediation is advised with a defined time period. Hanook Haroon is my Customer Care Manager. One could not ask for a more caring person. He is not a long distance manager - he visits my home, reviews the most minute of issues, makes suggestions for resolutions, contacts the contractor where necessary and follows up regarding satisfactory completion. My discomfort is with the On-Site management. New homes are going up all around us. That comes with the attendant swarm of workers and their vehicles, the noise, the dumpsters piled high with debris, and the facilities for the workers. Whilst I have no choice and must accept all the above, it is disheartening that there seems to be a lack of consideration for the comfort of the contiguous homeowners and their property. And it does not take much. It would make a difference if debris is cleared more frequently, if worker' facilities are not used to FRAME existing occupied homes and said facilities are cleaned regularly. One would think that safety precautions would be taken if a hurricane is approaching. No! Dumpsters are left piled high with construction debris for nearly a week while the site is shut down. In conclusion: I am satisfied with the away management and with the structure handed over. I am happy that the Warranty Department is so supportive. However, I am filled with dread that I will have to endure months (maybe upwards of a year) with the seemingly nonchalant, do-not-care attitude of the On-Site Management. ... More