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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9625 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9625 Reviews

Star Rating Breakdown

5 ★ 4381

4 ★ 2380

3 ★ 1613

2 ★ 773

1 ★ 477

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Construction Manager very helpful during review meetings & resolved a few remaining minor issues before close.

  • Terrance M.
  • Verified HomeBuyer
  • March 04, 2026
  • Haymarket, VA

Very satisfied with the results! The floor plan is perfect for my needs. All good! Friendly neighbors plus the beginning of a wonderful community.

Del Webb responded:
Thank you for sharing your experience! We’re so glad to hear your Construction Manager was helpful and that you’re very satisfied with the results. It’s wonderful to know the floor plan fits your needs perfectly and that you’re already enjoying friendly neighbors and the start of a great community. We truly appreciate you choosing Del Webb! ^KH ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Nice experience

  • Glenda W.
  • Verified HomeBuyer
  • March 04, 2026
  • Greenwood, IN

Overall my experience was smooth compared to other building experiences I have had. It was challenging as I was doing this long distance and it seemed like it was assumed I was local even though I told everyone up front I was not in town. It was also assumed I was available 9-5 Monday through Friday but I still work full time too. Those were the only two things that could be challenging with this group.

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear your overall experience was smooth, especially compared to your previous builds. We understand how coordinating from a distance and balancing a full-time work schedule can add challenges, and we appreciate you pointing that out. Your input helps us improve how we support out-of-town homeowners, and we’re grateful you chose Del Webb! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Brandon was awesome. He gave a good account on the details and some of the upgrades they have done. He also did a great job going through the house showing how the construction project evolved over the years.

  • Gregory G.
  • Verified HomeBuyer
  • March 04, 2026
  • North Fort Myers, FL

It was a great experience from buying the lot to closing. Melissa did a great job walking us through the whole process. Everyone was very accommodating because we were in Iowa and every visit we had was very informative. The Experience Del Webb was used twice which was very enjoyable.

Del Webb responded:
Thank you for sharing your experience. We’re so glad Brandon and Melissa provided such informative and accommodating support throughout your journey! It’s wonderful to hear that even from Iowa, you felt well guided every step of the way. We truly appreciate you choosing Del Webb and hope you’re loving your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Our construction manager, Sean, was amazing. His attention to detail and helpfulness through the process was greatly appreciated. Any time we had a question or concern he was on top of it. He is an asset to the company.

  • James P.
  • Verified HomeBuyer
  • March 04, 2026
  • Clermont, FL

We love the community. However, the price charged for the lot we feel was a bit excessive for what we got. The upgrades we got are great looking and we like them but once again they are overpriced and most should have been included in the base price of the house. The appliances look good but we have been here for over a month and the dishwasher is still broken and cannot be used. The repair person was scheduled to show up yesterday and was a NO SHOW for the appliance repair. The refrigerator water line had to be rerouted because the supply line got pinched when it was installed. So the ...

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear Sean made such a positive impact throughout your build, and we truly appreciate you recognizing his efforts. We’re sorry to hear about the appliance and service delays, as well as your concerns regarding pricing, and we understand how frustrating that must be. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Spencer

  • Sandra Z.
  • Verified HomeBuyer
  • March 04, 2026
  • Yulee, FL

We were blessed with Spencer as our builder. He was quality oriented, knowledgeable, responsive, accessible, timely and most congenial. We recommend him highly. We have built many homes as my husband was a luxury custom home builder. We were completely satisfied with the Pulte product and the entire experience.

Del Webb responded:
Thank you for sharing your experience! We’re honored to hear that Spencer made such a strong impression with his quality focus and professionalism, especially given your background in luxury homebuilding! It means a great deal to know you were completely satisfied with both the product and the overall experience. We truly appreciate you choosing Del Webb and your high recommendation! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

1st pulte experience.

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2026
  • Spring Hill, FL

Our salesperson was a nightmare to work with. She was missinformed and missleading through out the entire process. Would defiantly not recommend. Our construction manager Steve made the construction process enjoyable. His communication, attention to detail and knowledge is exemplary. A+ for Steve. Service on a few issues after the fact are going smoothly, but a little slow. Pulte could do a better job of selecting there subs. Some of the subs are good, some are not. It was clear that a couple subs did not have any concern for other subs work. One item to note on location..the road noise ...

Del Webb responded:
Thank you for sharing your detailed feedback. We’re sorry to hear about your sales experience, though we’re glad Steve made the construction process enjoyable and that service items are being addressed. We appreciate your comments regarding subcontractors and location considerations, as well as your kind words about the amenities director. Your input is valuable and will be shared with the team as we continue working to improve the overall experience. ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Mail box fiasco

  • Daniel B.
  • Verified HomeBuyer
  • March 04, 2026
  • Okatie, SC

On closing, we did not get a mailbox key. Nobody at Pulte took ownership to resolve this, instead, they made it my responsibility. After many weeks of promises and inaction, one person finally came through in helping out after I stated I was going to elevate my request into the public forum. That one bad experience created huge ripple effects due to critical mail not making it to us. We are still dealing with the fallout of this, even though we moved into SCHH on 1/28 and it is now 3/4. Thanks to the one person that, after almost a month, stepped up and helped out. NOTE as of 3/4, we ...

Del Webb responded:
Thank you for sharing your experience. We’re very sorry to hear about the mailbox issue and the disruption it has caused, especially so soon after your move-in. That’s understandably frustrating and not the level of follow-through we aim to provide. Please contact us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information with your contact information so we can follow up directly. ^KH ...

Total Score 4

Quality 4

Trustworthiness 2

Responsiveness 1

Great home and great location

  • Michael W.
  • Verified HomeBuyer
  • March 04, 2026
  • Buckeye, AZ

We love our new home. The sales agent and building foreman was awesome. The only thing we have noticed ( been in home 6 weeks ) is very slow for warranty repairs. Minor Issues brought up have not been fixed. Our neighbors also mention slow to address warranty concerns.

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear you love your new home and that your sales agent and building foreman were awesome to work with. We’re sorry to hear about the delays in addressing warranty items and appreciate you bringing that to our attention. Please contact us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information so we can review and follow up on the outstanding items. ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 2

Very pleased with everything, just as we were told. Good communication during the building since we were out of town buyers and not around to see the progress.

  • Allan P.
  • Verified HomeBuyer
  • March 04, 2026
  • Aurora, IL

Living in Florida and washed out by the hurricane we were stuck in rental houses. Unable to move due to circumstances of health for more than a year. We were able to purchase a home and via live video build our home. Very pleased.

Del Webb responded:
Thank you for taking the time to share your experience with us. We're delighted to hear that you had such a positive homebuilding experience! It's wonderful to know that you were kept informed throughout, especially being out of town during the build. Congratulations on your new home, welcome home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Jimmy

  • Jimmy A.
  • Verified HomeBuyer
  • March 04, 2026
  • Ocala, FL

Answers to questions were timely and all the people we dealt with were great and handled any problems that came up with professionalism. Any business would be proud to have employees like the ones we dealt with at Dell Webb Stone Creek. Thank You

Del Webb responded:
Thank you so much for your kind words! We’re thrilled to hear the team was responsive, professional, and a pleasure to work with! It means a lot to know they made such a positive impression. We truly appreciate you choosing Del Webb and hope you’re enjoying your home! ^KH delwebb

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Our home build in 2025-26

  • Dennis C.
  • Verified HomeBuyer
  • March 04, 2026
  • Greenwood, IN

You must first understand that these are total production homes. they build several at at a time so much is going on and I dont think there is enough supervision to ensure the best quality at all times. For the price of our home I did expect more in terms of quality work in the details. The little things matter...

Del Webb responded:
Thank you for sharing your honest feedback. We understand how important attention to detail is and we’re sorry to hear the craftsmanship did not fully meet your expectations. Your comments about supervision and quality are important to us and will be shared with the team. We would like our local leadership to be aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Not a happy camper is a VERY stressful time

  • Lisa W.
  • Verified HomeBuyer
  • March 04, 2026
  • North Myrtle Beach, SC

Christian was a very FAST and smooth talker. Once they got my money little further of the issues were fixed. When you spend over half a million dollars on a home you expect things to be fixed and not have your pipes frozen within days of moving in. It was #1 on my list of concerns. I was assured it would not happen again. He also told me I could not talk bad about him. How unprofessional.

Del Webb responded:
Thank you for sharing your experience. We’re very sorry to hear about the issues you’ve described, especially regarding communication and the plumbing concerns. We would like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

Would definitely build another home with them

  • Bouchaib S.
  • Verified HomeBuyer
  • March 04, 2026
  • Winter Garden, FL

Would definitely build another home with them

Del Webb responded:
Thank you for sharing! We’re honored to hear you’d choose to build with us again. That means a great deal to our team. We truly appreciate you choosing Del Webb and hope you continue to enjoy your home for years to come! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Buyers Remorse

  • Anonymous
  • Verified HomeBuyer
  • March 04, 2026
  • Port Saint Lucie, FL

Asked very specific questions regarding home, was given “sales” answers - fail on both. Workman ship is sloppy - when you pay for upgrades I would expect they be handled by experienced workers - no pride in their work. Break an ankle walking across my own lawn it’s do in level…. If only we could turn back the clock should have stayed in Latitude Margaritaville

Del Webb responded:
Thank you for sharing your feedback. We’re very sorry to hear about your disappointment regarding communication, workmanship, and site conditions. This is not the experience we strive to provide and would like to make leadership aware of your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 3

Quality 1

Trustworthiness 1

Responsiveness 3

Good not great home building/buying experience

  • John R.
  • Verified HomeBuyer
  • March 04, 2026
  • North Myrtle Beach, SC

Overall good experience. The house is a good one but like a million others EXACTLY like it. Far too limited in color and design choices both inside and out. Pulte should up their game on floor planning options as well… placement of walls and options for owner’s suite bathrooms are far too confined. The people involved in the buy/build experience are GREAT and are what satisfied us as customers…. With the exception of CPI employees (who were not knowledgeable or helpful) everyone at Del Webb, NMB, SC was professional and extremely competent AND treated the buy/build as if it were their ...

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear the team provided such a professional and positive experience and truly made a difference throughout your build! We also appreciate your suggestions regarding design flexibility and floor plan options, as feedback like this helps us continue to improve. Thank you for choosing Del Webb! ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 4

Experience

  • Melissa L.
  • Verified HomeBuyer
  • March 04, 2026
  • Parrish, FL

During construction the response was amazing and items were quickly restored. Here we are a little over a month and that amazing responsiveness is gone. We are finding minor issues and keep getting told too bad. You missed during walkthrough not our problem. Once papers are signed seems to be a totally different company to deal with

Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear your post-closing experience hasn’t matched the level of responsiveness you experienced during construction. That’s not the experience we want for our homeowners. We would like to learn more about your unaddressed concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 3

Nexton

  • Michael H.
  • Verified HomeBuyer
  • March 04, 2026
  • Summerville, SC

Jackson, our construction manager and Alyssa our Pulte representative were fantastic. Knowledgable and responsive to our wants and needs.

Del Webb responded:
Thank you for sharing! We’re so glad to hear Jackson and Alyssa were knowledgeable and responsive throughout your journey. It’s wonderful to know they made such a positive impact. We truly appreciate you choosing Del Webb and hope you’re enjoying your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Peoblems were hided and HOA RESPONSE is non existed or delayed

  • Marcos P.
  • Verified HomeBuyer
  • March 03, 2026
  • Saint Cloud, FL

Don't fall for markering. Problems that were solved not by the HOA were made if is something that the HOA has to be envolved Jimmy and his team will sole but wen HOA is required you won't have a imediatly response, I' m not even starting to move but problems are starting to grow

Del Webb responded:
Thank you for sharing your feedback. We understand how frustrating HOA-related matters can be, especially during the early stages of moving in. If there are any concerns within your home, we'd like to learn more about them and encourage you to please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 3

Responsiveness 3

Review

  • Steven G.
  • Verified HomeBuyer
  • March 03, 2026
  • Palm Desert, CA

Joe helped me through out the process of buying my home. Joe was always there and took care of me. When I did my walk thru and had a few thing that needed to be taken care of. Chad was there and took care of everything. Kept me up to date and informed. And everything was taken care of very professionally.

Del Webb responded:
Thank you for sharing your experience. We’re so glad Joe supported you throughout the buying process and that Chad ensured everything from your walkthrough was handled professionally and kept you informed! It’s wonderful to know you felt well taken care of. We truly appreciate you choosing Del Webb and hope you’re loving your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Dr. Kofi G.

  • Kofi G.
  • Verified HomeBuyer
  • March 03, 2026
  • Griffin, GA

Del Webb got me involved during the building process. In other words, I was called to explain what and why this and that was being done. The construction manager Mr. Sam S. was awesome.

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear you felt involved throughout the building process and that Mr. Sam S. provided such great communication and support! We hope you’re enjoying your new home! ^KH delwebb

Total Score 3

Quality 5

Trustworthiness 5

Responsiveness 5

River Reserve purchase

  • Christopher P.
  • Verified HomeBuyer
  • March 03, 2026
  • Spring Hill, FL

Sales person was very knowledgeable. Project manager kept us informed of the process weekly with photo updates and timeline of events.

Del Webb responded:
Thank you for sharing your experience with us. We're so glad to hear that you had such a positive homebuilding experience. It's great to know that your sales consultant was knowledgeable and your project manager kept you informed throughout. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Construction Manager

  • Cynthia B.
  • Verified HomeBuyer
  • February 22, 2026
  • Ocala, FL

Frank and Matthew were outstanding.

Del Webb responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience while working with Frank and Matthew! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Overall, a great experience

  • Laurence A.
  • Verified HomeBuyer
  • February 18, 2026
  • Clermont, FL

This is the second Pulte home we have purchased. The first was Summerhour in Kennesaw Georgie which is why we actually purchased this house. The experience was great as I expected from Sales, to design and ultimately working with our construction manager, Trevor. He was simply exceptional - thoughtful, caring, compassionate, understanding and listened to any concerns we had. This makes a huge difference to the purchase and build experience. The one thing I would say is, I wish the pavers on the driveway and on the lanai were sealed. The sand created such a mess especially when the ...

Del Webb responded:
Thank you for sharing your experience and for choosing Del Webb again! We’re thrilled to hear Trevor and the team delivered the thoughtful, attentive service you expected. We also appreciate your helpful suggestions regarding sealing the pavers and additional options, and we’ll be sure to share that feedback with our team. We truly value your continued trust in us and are so glad you had another great experience! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Excellent!

  • Eric J.
  • Verified HomeBuyer
  • February 18, 2026
  • Georgetown, TX

The Title group were communicative and responded timely to questions and requests documents. The title portal was very helpful. The Sales team was proactive and supportive in helping us find the perfect lot. They even set up our trust proactively for close. The Construction team addressed all our issues timely - without complaint and delays. They educated us on our new home. The Warranty team reached out proactively to educate us on the service request procedure and ensured our appliances were registered timely and accurately. The Warranty team continues to complete our punch list.

Del Webb responded:
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear the Title, Sales, Construction, and Warranty teams provided proactive, responsive support every step of the way. It’s great to know you felt informed and well cared for throughout the process. We truly appreciate you choosing Del Webb and wish you many happy years in your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Wonderful

  • Denise M.
  • Verified HomeBuyer
  • February 17, 2026
  • Milford, MI

Mike and Nolan were great. Answered all my questions in a timely matter. Mike personally made sure all items were taken care of. And Nolan took care of any concerns that I had. A wonderful community.

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear Mike and Nolan were responsive and made sure all your questions and concerns were addressed! It’s wonderful to know you’re enjoying the community. We truly appreciate you choosing Del Webb! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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