Del Webb Reviews

I love this house !

My experience with this home buying started with the salesman. He was great, although I do think there was miscommunication on a couple of things.....there are too many homes that Pulte is throwing together and doing so in a huge hurry, which is causing for less than adequate work being done and overseen by the PM's and their subs. Poor quality of work, and no one seems to really care. No communication with my PM, just wants to get the homebuyer to closing. I do realize that the PM's are not always at fault because of the poor subs and the fact that corporate is throwing way too many houses on them to let them do an adequate job for the money that Pulte is charging the homebuyer. I understand I am not building a "custom home" but at the same time I still deserve to have quality workmanship done and that is not happening here in Del Webb Vandalia at this particular time during the year of 2022. I find it very frustrating that no one from Pulte has reached out to me to solve any issues that I am currently having. ... More

Sales manager and construction manager were very nice and very responsive. They were pleasant and easy to work with. Customer service manager is also responsive.

I have a mixed review. First of all the Sales person was outstanding and they were very professional and met our every need. The Construction Manager was also very professional and was great with the entire building process and has continued to work with me to finish the list of things still to be done with the house. Where I have issues is with the final condition of the home at closing. It was not finished - Pulte had issues with their contractors not showing up or not having workers available to finish my home. We closed anyway and it was very disappointing. The quality of the home is great - it has been through 2 Hurricanes in the past 8 weeks and everything held up including the power! My feeling about the process is that Pulte sold as many homes as they wanted to and did not realize that the supply chain and their venders etc was not keeping up. This put a lot of pressure on the Construction Managers who were left to take the heat from the homeowners like myself who had homes that were not completely finished at the time of closing. Will Pulte realize that this reflects badly on their brand.? They have good homes but what buyers are left with at the end when their home is not entirely finished at the time of closing is what people remember. A suggestion would be to work as hard at the end of the construction process as they worked at the beginning of the buying process to sell their homes. To sum up my review - we are very happy with our new home - but have bad memories about the process at closing with the house not being finished. Does Pulte read these reviews? I hope so - because they could easily fix this if they paid attention to the entire process from beginning to end to make sure they finished with pride in their product. ... More

I was very pleased with the supportive process of purchasing with Del Webb/Pulte. This is my first new construction purchase. I love the floor plan and the outdoor space. I am excited to watch the community grow. My only disappointment is I expected a higher level of kitchen cabinetry considering the upgrade I selected and the cost. The under cabinets were not painted, Painting throughout the home was done poorly, and with a paint I would have preferred to be washable. The sales team, and building supervisors are wonderful. They are friendly, experienced, and supportive. They are in contact on a regular basis making this home buying experience exciting rather than worrisome. Thank you Howard, Garrett, and Nancy!! ... More

We've been in our new house for almost 2 months. We love our floor plan, our sunroom, our kitchen and our master bath, our neighbors. Everything else has been great, but those are the parts that have really stood out.

Estates construction took precedence over garden and classic models. Delays and excuses from construction team from start to finish. The lowest level of paint was used in the interior. We had to purchase a refrigerator on our own. Pulte credit covered 60% of the cost. We regret the decision to build with Pulte.

Closed in September and I'm still dealing with items that were never completed. Took several weeks after closing to install a missing appliance. The quality of workmanship needs a great deal of improvement. After completion cleaning was poorly done and I'm still cleaning paint off of the floors and windows.

there is no attention to detail, no pride of workmanship in home building these days. So many little things done wrong, incomplete, and just substandard. We were told we could not change our closing date even though the builder was clearly not ready to close. We have been in our home almost two months now and are still waiting on “repairs.”

For 30 years I have worked as a salesperson in real estate. Building with Pulte was the epitome of "no service to the buyer". All communication and scheduling and procedures are there for the convenience of the seller. I liken it to a procedure on how to screw in a light bulb, and have 14 different people involved in the event and have none of them communicate or assist one another. "That is not my responsibility and I cannot comment or help you in that concern" is prominent attitude of all the people in the process. Only exception was Eric the supervisor. He was awesome. We love the community, but would rather not concentrate on the "birth" of our home, and move on to enjoying the home and community. Pulte has a lot of room for improvement, and has to overhaul it's entire culture, of "whom do we serve and are our systems set up to accomplish that task. ... More

Our building manager “T J Hugel” was excellent.

I paid 1,000,000. for a brand new townhouse. I bought the model and therefore I am the first occupant. I expected that the home would be in mint condition.I have since found out that the HVAC system was improperly installed. My bedroom on the 1st floor is warm but the rest of the downstairs area is about 20 degrees cooler. I can just imagine what it will be like during the cold winter months. Despite numerous attempts to get this system corrected with the sub contractor and Pulte my requests have been ignored. I was told that my home was not under warranty as it was constructed 2 years ago. This is totally unacceptable. This problem should have been addressed and corrected before I moved in. I was sold this home under false pretenses. I am very happy with the duplicity of the Pulte management. ... More

Thank you for a smooth process all of the Pulte family was great

Very good buying experience. Only took a little longer than originally planned

Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.

When you go to the design center it is too overwhelming. There should be a list of options and the prices. Had 4 different project mangers. The quality of the work is very poor. I am sure the concrete will not hold up. How could someone not get the right permits?

Overall the buying experience was ok. Very disappointed in the craftsmanship of the home. The design is great but the quality of the work was very sloppy. Our Field Manager has been wonderful in responding to our concerns but there are so many issues that have not been addressed and are out of his control.

Overall it has been a positive experience from sales, building and warranty items being cared for.

Lot of little issues that have surfaced after closing $1000 water bill we were charged resulting from negligence of landscaping

Fit and finish of the home was awful. They cut every corner on material they can to save money. Be aware of their building materials and practices before making a purchase.

Mgr was very knowledgeable, helpful and friendly. This is the 3rd new home we’ve built and while nothing is ever perfect, I would rate Pulte better than Toll. Fixing issues so far has been a little frustrating. Not the fault of our warranty manager, but all the moving parts and delays with labor and materials.

Our construction manager and the on-site sales team at Pulte were terrific. We lived out of state during construction of our house, and they were very responsive to our questions and issues.

We love our new home. It’s beautiful and the views are amazing. The community is friendly and spectacular.

Any new home will have things that need fixing or redoing altogether, but you can be reassured that the Del Webb group will get the house fixed to your satisfaction. Our project manager, Carlos, was able to get us in our house several days ahead of schedule which saved us from storing furniture and staying in a hotel. We have been very pleased with the results of fixing minor problems and making sure we love our home.

After closing on my new house expecting everything to be in a good condition.My new wooden floor had chips and dings in it the top kitchen cabinets doors had gaps where they were supposed to meet plus no glass in the doors or glass shelves!The shower floor had to be completely replaced not able to shower in master bathroom for four weeks.I’ve been here for two months it’s been very stressful trying to get the issues fixed and I’m still waiting for glass shelves and the wooden floor still needs replacement planks kitchen cabinet doors still don’t meet! Forgot to mention there was white paint splotches all over the wood floor and no electrical wiring behind the t.v.The Sheetrock had to be cut out in order to rectify the problem.All in all not impressed! ... More