Del Webb Reviews

Were always responsive to questions and the builder we built with sent pictures and explation weekly. Always answeed questions right away

Very good experience for new construction. Quality home.

Overall good experience. Crazy high price increases due to pandemic, but we had to buy. Del Webb and Pulte were great to work with, our Construction PM was excellent even with all the delays, all was communicated effectively.

Reliable builder that knows all the trades and process to make a good home. The original build had many problems, but after closing was able to re work issues out. They need more of doing it right the first time. Excellent support group.

We were scheduled to close in January 2023, but construction was hurried to close on December 30, 2022; not a very convenient time to close/move. It seems the rush to complete the house in 2022 reduced the quality of workmanship as there were many minor discrepancies that should have been resolved/avoided if more time were permitted for completing the house.

Front of home was not insulated. Can't believe contractor would have moved on from home knowing he didn't complete the insulation process. Also, 1 interior door installed was not the same as all of the other doors in the house. Also, can't believe the carpenter would have installed door knowing it wasn't the same as all other doors. As far as value goes, I believe the price of house which we purchased is now being offered at a lower price than when we purchased.

Pulte seems to care about the quality and seems to be very honest and truthful. We had a great salesperson and construction managers. They did do what they said they would do. Only negative I’ve run in to was getting things done after closing thru their warranty department - they are most likely short-handed and overworked. If I had to do it again, I would not close until every single issue (punch list item) is done satisfactorily - no one has any motivation to work on a house that has already closed and warranty department is slow.

I am glad to be in my new home finally. I was disappointed by 3 months delay in completion of my house but really liked the way the house looked when I moved in. There are couple minor but annoying issues which Customer Care Center is helping me to resolve in timely manner. All together I would recommend Del Webb experience to others.

The construction manager was responsive to identified issues and special requests. He was always professional, honest and dependable.

Quality standards could be improved but better than other builders. Energy efficiency is also lacking - Minimum requirements only.

The sales manager and construction manager are very responsive and taking the action on it once the issue has been reported.

I love living here. A few minor glitches but finally getting them repaired.

All in all we are very happy and satisfied with our new home. Our customer care representative has been very helpful.

Our Project Manager was excellent. We lived in a different state while our home was being built and our Project Manager stayed in touch, was very responsive and often sent pictures showing progress.

Amy and Jason were attentive to my questions and issues that occurred.

Seemless buying experience. Builder was under a lot of pressure from home owners given the material and personnel shortgages. Overall given the circumstances, quality home with long term value.

You need to ask questions as to what you would like in your new home. Make a list of the items you prefer and ask if those items are included. If not, can Dell Webb/Pulte add them as options to the home? Some things are too costly to add after the home is completed.

My interactions with my construction manager Dave have been always been very productive. He was very prompt in responding to my questions. He even replied to me when he was on vacation.

My experience will not be the same as other buyers since I am also an employee and made an agreement that some things could be completed after I closed so not sure you should share that. I think an improvement Pulte could make is to do a better job of checking things like drainage and lines as I had issues with drains being stopped up due to containing flecks of paint or something similar, possibly drywall. I was told that nails had also been previously found in lines. In addition, I found it very hard to believe that I paid over $500,000 for a house and they do not even give you a shower rod for your guest bathroom so when I had the drainage issue in my master bath, I could not use the other shower as I had no rod! That seems like an inexpensive item that they may want to consider giving home buyers! I will say that James, my construction manager, has always been very helpful in trying to resolve my issues in a timely manner, keeping in mind that it was sometimes dependent on the contractors and when they could fix the issue. Another suggestion is to put the towel rack closer to the entrance of the zero entry shower as when you are in the shower, you cannot reach the towel! There is a blank wall between sink and toilet room so towel rack would be nice there too! Finally, considering the price of the house, I also could not believe you do not get a light in the flex room so I have not been able to use it except when there is sunshine outside and I can open the blinds. I need more than a lamp for adequate light. ... More

Overall we are more than very pleased with our home. Our only disappointment was our closed date was pushed back several weeks to the exact date we were leaving on an overseas cruise. We were offered no flexibility on moving up the closing date even by a week. The response to any after closing issues has been excellent. Luke was top notch throughout the building process. We would build a Del Webb home again.

I love my new home,

We moved in two days before Hurricane Ian. Construction was great! No issues as a result of the storm. Attention to detail was lacking. They knew we were not moving in until 30 days after closing. We had requested - at least a month before closing - that the wire shelving in the master closet and the pantry be taken down in order to allow California Closets (CC) to do the installs. This was two weeks before move-in. I arrived the day before CC installs and the shelving was still in place. The shelving were finally removed the morning of the CC installs. We had to clean the house the morning of move in. The dryer was not hooked up until two weeks after move-in. The dishwasher still doesn't dry the dishes. Warranty coming in another week. ... More

We should have been provided with the choice of upgrading some features of the house. Otherwise, the experience has been highly satisfying.

went over very well. think you very much

The positive: everyone we dealt with on the Pulse staff was wonderful. They were responsive, answered questions faithfully and promptly, and were just downright a pleasure to deal with. The not so positive: the lot we bought had already had the slab poured so we were unfortunately limited in terms of the options we could get on the house. Because that plan could not be changed, we had to tear out the master shower and install a tub right after we moved in, because my wife needs a nightly bath for her rheumatoid arthritis. The builder did not allow some changes we thought reasonable; we would have preferred better flooring, but Pulte did not give us that option. And the lack of color choices for the cabinetry was also disappointing. In sum: despite a few niggling and negative details, I think we'll soon learn to love the house. ... More