Del Webb Reviews

Salesman Aaron was very professional, helpful and assisted us on any buying issue we had. Builder Daniel has addressed the few issues we have had with the house. Again, he was professional, beyond friendly and helpful. Together I think they made an excellent team.

Morgan, Lisa, and Crystal was great and helped us step by step to cross the finish line and we are very happy.

Overall, the process is pretty rigid and moves along at a set schedule that deviates only because of bad weather. Our construction manager was excellent. Downside was dealing with Pulte Mortgage, terrible experience, find something else if you need a mortgage. After we were in our house, it took 9 weeks to get our lawn sodded. Terrible lawn service. Left me feeling ambivalent about the move. May change once clubhouse opens.

Damian did an excellent job keeping us updated, describing and demonstrating all the stages and specifics of the building process. In my view, you'll want to have this discussion upfront as part of the buying discussions. Buyers need to walk the other lots and streets of more established properties and talk with residents to see what will really happen to their lot and the grading. There were discussions with Sales (Kristen S) that were communicated that could not or did not translate as such in our final property build, specifically relating to 1) the wall and ability to tie into the wall with a fence-- we feel mislead by her remarks and information vs the realities of easements and Pulte "policy" 2) the side lot grading steepness and 3) The adjoining lot behind our property on Arcadius side was NOT as tall in our buying photos and plot reviews. As each lot is to handle it's own water. None of these three items translated to our result at the final walk-through. Specific guidance to buyers, get your own plot assessment for water and structural impact analysis. Watch out for and evaluate retention walls, grading, water and ask to see the final build out and vegetation plan for any open plot in proximity to a lot you are considering. Get builder confirmation of the end product and it's impacts to your prospective property. WHY: The open adjoining lot on Arcadius side of our plot has been significantly supplemented/ altered since our plot purchase. It is now elevated on one side, with fill. In our view, it is no longer inadequately graded to handle it's own water flow. It does not take a larger storm or water flow to observe the already existing erosion. While the builder has placed sod and the pine trees these will not correct the underlying grading issues or current flow of water along the base of the wall which has already begun to see wash out. The drain farther from our plot, on Arcadius will likely not take in any water as the plot is not graded so that each drain handles it's own water. This is evident by the brown soil and water wash patterns already in the sidewalks AND to ponding of water in the street across from 335 Arcadius. However, the drain at the base of the hill in closet proximity to our plot is blocked with stone and materials. Final road surfacing my correct the ponding, but it will not correct the downhill flow. The retaining wall now also appears to have been built short of appropriate length to direct water towards the street drain. This was not evident at plot review because screening was already in position. The erosion of the hill is already evident that by natural pathway water flows into the sidewalk, street and subsequently into the drain that is at the corner of our plot. This was not as such during our purchase and is now something seen by living here will be necessary for us to negotiate with the HOA, builder and townships respectively.-- this is very disappointing to start a relationship in this way. Your early process for new homeowner post buying new items could be improved. A landscaping "getting acquainted appointment might be added to the new home owner welcome. We sent notice to Pulte Warrantee as instructed relating the stone and concrete left in our flower beds which is preventing plantings to take and it's a circular referral loop that has not resulted in any action. We appreciate that the tree landscaping company stopped by and have corrected the 4 dead trees. the new ones are looking great. Damian was especially helpful in getting us connected with the sod team so we could be diligent in correcting dead patches. Note about Landscaping support- This experience is erratic and the crews are sloppy. Some of this is a result of poor grading and a lack of smoothness to the underlying soil in which the sod has attached. It will take time to patch, fill and smooth out the leveling inconsistencies. We have, at our own expense repaired these because I had an ankle injury. In an over 55 community, this could be a selling point if this was managed with a quality check before settlement. While we also notified HOA that the landscaper when mowing, sheered off the metal cover on our front yard sewer line and has cracked the PVC pipe by about 6 inches that we can see. While they immediate covered it with a PVC cap, this is inadequate to resolve the cracked pipe concern and will only be hit again by the mower as it protrudes. -- consider a better hotline or intake process. Or perhaps a better orientation for new owners of these mechanisms upon arrival. We are enjoying what we are intending to be our new forever home and thank you for hearing out these matters which are experiences in new home everyday living. We consistently have construction vehicles that come downhill Steeplechase at a higher than appropriate speed, such that they are driving over the walkways, corners and storm drains- tire tracks are evidence. The tree on the corner of our lot was removed because one truck nearly hit it head on. Our lot continues to show tire tracks in the grass. This is a significant safety hazard given the handicap walkways and pedestrians are at risk. We recommend you consider speed bumps during construction AND a stop sign, to slow the turning traffic onto Arcadius. ... More

Workmanship is very poor. Tile work was the worst and having to have tile redone. I have had to wait for weeks for repairs. One issue after another. No one seemed to keep an eye on construction. Superintendent didn't stay on top of all the work. Cheap appliances including garage openers.

Very impressive and smooth process working with Regina for the purchase and following close, working with Brett on the build

Panel for internet service was moved to the same closet where the water-softener was intended to be installed. However, once the softener was installed, it would have been impossible to open the panel door because the panel was too low on the wall. Pulte would not acknowledge this to be a problem nearly resulting in a refusal to sign the final possession contract. It was finally corrected, but not without much effort. Also, several cabinet doors strike walls and trim. We were told this was "normal functionality" and the homeowners problem when clearly it is a design flaw that should have been corrected by the cabinet installer. This was NEVER addressed. Lastly, cleanup from caulking trim seams was poorly done and there is residual caulk on trim that should have been cleaned off prior to painting. The garage door was not painted in its entirety. They only painted to the edge of the seal. This was something Pulte corrected without question. ... More

Other than the mortgage company, our experience has been great Our sales person, Catherine, and foreman, Jay, have been honest, helpful and responsive. Issues with new build, and there always are, have been taken care of quickly and professionally

Low quality materials in a home in this price range, like using copper clad aluminum electrical wiring and interior walls with 24” on center studs.

Very disappointed in how Pulte has degraded Del Webb. The houses are very over priced. The way the new homes are built around existing homes is awful, No consideration by subcontractors with the trash, dust and parking ect. Repairs can be a battle to get handled. The people we have worked with are great it is just who the work for.

I’m completely 100% satisfied with my home. From the design, to the sales price, and the quality of craftsmanship of the home.

Great experience moving into Del Webb Naples move in ready home. They were negotiable on price and our situation of closing on our previous home. We got to move from one home to the other in two days, so much less stress thanks to Robin at sales. Home quality a lot better than other builders in area.

My new home purchase went very smoothly. The build quality is strong, the finishes are clean, and the home was delivered in great condition. The buying process was clear and efficient, and I always felt informed about what was happening next. Overall, I’m satisfied with the home and the experience.

We reported poor quality workmanship on $7,000+ garage floor and marked the worst areas with blue painters tape. Nothing gas been done. A missing shelf bracket in pantry makes that shelf unusable.

Details and finish was better than expected

I’m pretty much satisfied that I can recommend.

Elaine in sales was wonderful. Aaron in construction was great. Mike in construction got things done.

Great experience. Quality home and wonderful house supervisor. Sales team were very professional.

I highly recommend Del Webb because of the wonderful staff. Cindy was our salesperson and she was phenomenal to work with. In preparing our home for move in Chip was efficient and thorough in getting everything ready for our move in day. Truly a wonderful home buying experience at Del Webb.

I was looking for a new house I could purchase and move into on short notice. This was a spec house and I fell in love with it. Del Webb was great in answering all my questions and getting me closed in 2 weeks! The house is perfect and I couldn't be happier.

Buying process wss ok Definitely a lack of communication from the sales team once we signed and verbal commitments that were made were not honored. Workmanship is terrible. Wrong way (left v right) deadbolts on doors Same on toilet paper dispensers. Paint is peeling and/or is not fully covering the painted areas. Shower handle installed incorrectly. Damage to several of the door jambs on the inside of house that were not repaired or repainted. Chips in countertops. Many other issues to list. Very disappointed in the quality of workmanship and attention to detail.

Our experience with Del Webb from the sales center to the closing was seamless. We enjoyed working with Nikki & Garrett, both were very knowledgeable & professional.

Overall, we were pleased with the experience. The local team was great and provided strong support throughout the process. However, we did have concerns regarding the Pulte financing options and do not feel we were treated fairly in that area. As a result, we chose to secure financing externally. While the overall process was positive, there were still items identified during the final walk-through that were not fully completed by the time of closing. Addressing these items prior to closing would have improved the experience.

We are extremely happy with our buy from Del Web

We are not that happy with moving here. We haven't had that many problems but one neighbor has had a few problems and the other neighbor has had several. We have another problem that I'll correct myself or hire someone. One neighbor is thinking of moving and I heard that one neighbor is going to move. If I wasn't so old (over 81) I would consider moving.