Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9625 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars overall
9625 Reviews
Customer Reviews
Loft HVAC
- Thomas E.
- Verified HomeBuyer
- February 15, 2026
- Greenwood, IN
I was excited to learn that Del Webb included two zone HVAC systems with loft purchase. Ability to control temperatures between floors was key to my decision to purchase a loft. Had I known the two-zone control did not work or at best was ineffective in controlling temperatures between main floor and loft, I would not have invested in the loft. Thermostat in loft is always set to 68 degrees, yet temperature reaches 80 degrees, generally 6-7 degrees higher than main floor thermostat. I worry when summer comes the reverse will occur, if I cool loft to 72, main floor will be 65. HVAC vendor ...
Del Webb responded:
Thank you for sharing your concerns. We’re sorry to hear about the ongoing HVAC performance issues and understand how frustrating this must be, especially given its importance in your purchase decision. This is not the experience we want for our homeowners, and we’d like to escalate this for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Villa at Oasis
- Earl L.
- Verified HomeBuyer
- February 14, 2026
- Winter Garden, FL
Everything went very well and so far everything works like it should. Very pleased
Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear everything has gone well and that you’re very pleased with your home! We truly appreciate you choosing Del Webb! ^KH 
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Closing Week
- Mark G.
- Verified HomeBuyer
- February 14, 2026
- Parrish, FL
Closing week was a mess and not a good experience. No one was on the same sheet if music and several issues got thrown at us last minute. I would never buy another Pulte Home and the biggest reason is because of Pulte Mortgage and Pulte Titling. Lastly, the sales Manager was just very unprofessional.
Del Webb responded:
Thank you for sharing your feedback. We’re very sorry to hear your closing experience was frustrating and did not meet expectations, particularly regarding coordination and professionalism. That’s not the experience we want for our homeowners, and we would like to learn more about your experience. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 2
Responsiveness 2
Above and Beyond
- Donna S.
- Verified HomeBuyer
- February 12, 2026
- FLORENCE, AZ
Our building superintendent, Daniel, was outstanding. He went beyond and above the traditional role of simply supervising the building of our home. He took a personal interest in making sure we were abreast of the things that were completed during each week. Thursday morning was always exciting and filled with texts and photos of the progress. We felt like we were there even though we were hundreds of miles away. This was definitely the highlight of our building experience.
Del Webb responded:
Thank you for taking the time to share your experience with us. We’re thrilled to hear Daniel went above and beyond to keep you informed and connected throughout the build, especially from miles away. It’s wonderful to know those weekly updates made the journey even more exciting. We truly appreciate you choosing Del Webb and hope you enjoy your beautiful new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home and new community.
- Carla G.
- Verified HomeBuyer
- February 11, 2026
- Spring Hill, FL
From Dustin, to Preston and Brian, to Ron and Natalie, everything has been good. While I love the house, there are a few things I would change. Just so you know, this is not our first Pulte/Del Webb home!
Del Webb responded:
Thank you for sharing your feedback. We’re honored you chose Pulte/Del Webb again and are glad to hear Dustin, Preston, Brian, Ron, and Natalie helped make it a good experience! We appreciate your continued trust in us and hope you enjoy your new home for many years to come! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Involved
- Deborah S.
- Verified HomeBuyer
- February 10, 2026
- Port Saint Lucie, FL
From day one we were involved in decision making and kept in the loop.
Del Webb responded:
Thank you for sharing your feedback. We're so glad to hear that you had a positive experience with us! It's wonderful to know that you felt informed throughout your process. Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very conscientious building staff
- Tina W.
- Verified HomeBuyer
- February 10, 2026
- Okatie, SC
We had a great experience with our home build. Art helped us choose the home interior and exterior, Donna, and our realtor, helped with choosing interior options..flooring, kitchen and bathroom fixtures. Kevin and Mike were wonderful with keeping us posted in the home build, and answered all the questions we had. Thanks to everyone for making our experience enjoyable
Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear Art, Donna, Kevin, Mike, and your realtor helped make the process smooth and enjoyable from selections through construction! We truly appreciate you choosing Del Webb and wish you many happy years in your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
You don’t get what you pick out
- Anonymous
- Verified HomeBuyer
- February 10, 2026
- Mesquite, NV
You do not get what you pick out and Puklte doesn’t care. First we were told 3 times by sales we could have a wide recessed fireplace like other models but later, they just randomly started to build a box one. then we chose dark brown bath tiles but got orange ones and the trim tiles don’t even match. We were told nothing they could do about it. Oven has broken 3 times in a month, sink drains are used and were not even chrome like other sink parts. Floor tiles in shower were three different kinds and colors which they finally fixed. Crazy stuff we have never seen with any other builders we ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re very sorry to hear about the concerns you’ve raised regarding selections, installation issues, and appliance performance, as this is not the experience we want for our homeowners. We take feedback like this seriously and would like to review your situation further, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 3
Great sales team that wa very helpful.
- Carl B.
- Verified HomeBuyer
- February 10, 2026
- Bradenton, FL
Love the Del Webb product; this is our 2 nd Del Webb home. Great sales team.
Del Webb responded:
Thank you for sharing your feedback. We’re honored you chose Del Webb again and are thrilled to hear you love the product and had a great experience with the sales team! We truly appreciate your continued trust in us. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Warranty Center is a total failire
- Donald C.
- Verified HomeBuyer
- February 10, 2026
- HENDERSON, NV
During sale and construction, we couldn’t get sales consultant or escrow office to give us final amounts owed. Needed escalation to get resolved. Thermostat and Ring doorbells had defects and needed to be replaced. Warranty Center told us they were not covered. Irrigation valve failed and WC advised it was also not covered. All less than 60 days from close of escrow. Seem to be spring loaded to respond that issue is not covered.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been, especially so soon after closing. The concerns you’ve raised regarding communication, warranty coverage, and follow-up are not the experience we want for our homeowners. We’d like to review this further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Great Place
- Catherine D.
- Verified HomeBuyer
- February 10, 2026
- Saint Cloud, FL
Everyone was so kind and helpful. I am very happy. Tiffany is the best. Sean and Melvin too!
Del Webb responded:
Thank you for sharing. We’re so glad to hear everyone was kind and helpful and that Tiffany, Sean, and Melvin made such a great impression! We appreciate you choosing Pulte and are thrilled you’re happy in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Business Team
- George S.
- Verified HomeBuyer
- February 10, 2026
- McKinney, TX
Everything went as planned although my loan wasn't approved until about 5 days before closing on my new house since it was previously based on a conditional approval on selling my old home. But it all worked out well. Thanks you all!
Del Webb responded:
Thank you for sharing your experience. We’re glad everything ultimately worked out and that your closing came together smoothly! We appreciate you choosing Del Webb and wish you all the best in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sp
- Sharon D.
- Verified HomeBuyer
- February 10, 2026
- Haymarket, VA
Frustrated with the lack of follow up on items as well as damage to personal property that has not been repaired
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear about the lack of follow-up and your concerns regarding damage to personal property, as this is not the experience we want for our homeowners. We’d like to review this further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 1
Del Webb Catalina
- Barry M.
- Verified HomeBuyer
- February 10, 2026
- Bradenton, FL
Jen and Malcom were both instrumental in making this a wonderful experience
Del Webb responded:
Thank you for sharing. We’re so glad to hear Jen and Malcom were instrumental in making your experience a wonderful one! We appreciate you choosing Del Webb! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home
- Michael L.
- Verified HomeBuyer
- February 10, 2026
- Okatie, SC
The craftsmanship wasn’t all that great. It seems like the building of the house was rushed
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the craftsmanship and that the home felt rushed. That’s not the standard we aim to deliver, and we take concerns like this seriously. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you. ^KH ...
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Slow Response Times on Repairs
- Kimberly V.
- Verified HomeBuyer
- February 10, 2026
- Buckeye, AZ
This is my second new build. Very slow response time on repairs. They will not do repairs on issues found after final walk through. Now I have the bathroom countertop that has scratches we didn’t notice at the walk through they will not repair. The same on the granite on the kitchen countertop that was brought up at the walk through but now are saying that’s normal. The countertop looks dirty covers in water spots and smudges. All they did is sent the cleaners to reclean but still looks horrible. Now I have to pay to have it replaced. Ridiculous. It’s been two months still waiting ...
Del Webb responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the delays and your frustration regarding the countertops, appliances, and plumbing concerns. This is not the experience we want for our homeowners, and we understand how disappointing this must be. We would like to help resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 2
Production House...Don’t expect more
- Anonymous
- Verified HomeBuyer
- February 10, 2026
- Milford, MI
You really need to develop an extensive list of questions. The sales agent will reveal only what they have to...and the sales process is somewhat deceptive from our perspective (they don’t answer some things straightforwardly, they keep selling after your contract...for instance..nobody mentioned painting the garage... until we met with the construction manager...well down the process...he sold us on it). We’re glad we painted the garage...but it should have come up 6 weeks earlier. There were several things like that. Flat work is bad (many cracks in basement (less than 2 months in). ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your experience were frustrating, particularly regarding communication during the sales process and workmanship concerns. This is not the experience we strive to deliver, and we want to ensure our leadership is aware of your experience. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 5
Top notch on all fronts
- Phyllis L.
- Verified HomeBuyer
- February 10, 2026
- Westborough, MA
From initial visit to the sales office , new construction, through two months of actual living here my experience has been excellent . The personnel at all levels…. Sales people though construction contacts through law firm for closing through person doing warranty work …… all very professional and helpful and knowledgeable. Great communication has bern a highlight as well as timely responses. I once saw a placard that said complexity is the mark of mediocrity, but simplicity is the mark of genius. Del web has exhibited the latter… keeping things easy to navigate, well organized, with ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear your experience, from sales through construction, closing, and warranty, has been professional, organized, and easy to navigate! It means a great deal to know our team’s communication and responsiveness made a positive impact. Thank you for choosing Del Webb and for being part of our community! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Homeowner
- Anonymous
- Verified HomeBuyer
- February 10, 2026
- Bradenton, FL
Stay away. They keep lying about the Amenity Center. When we bought, they said it would be completed by mid 2026. Then they said late 2026. Now they say late 2027!!!! The temporary one they set up has already been outgrown and people are avoiding it. Every resident here is very angry about this.
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear about your frustration regarding the amenity center timeline. We understand how important community amenities are and how disappointing delays can be and will be looking into this further. ^KH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 2
Not great
- Anonymous
- Verified HomeBuyer
- February 07, 2026
- Immokalee, FL
Closed on my home in December and 2 months later we are not able to live in it. Problems with every trade that participated in constructing this home. Terrible workmanship in all areas.
Del Webb responded:
We’re very sorry to hear about your experience and understand how distressing this situation must be. The concerns you’ve described are not acceptable and are not the standard we expect for our homes. We would like to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
We love our new home!
- Anonymous
- Verified HomeBuyer
- February 07, 2026
- Richmond Hill, GA
Of course there were some issues to be addressed along the way in the building process. We are happy with our selections and quality of flooring and tile. Now there are a lot more backsplashes to pick from which is why we did our own. There’s an easier way now to pick out exterior color. Glad Pulte makes improvements. We wish there was an option to have the trash container outdoor storage area built with the house. A pain to do it now really. Overall experience is great and Heartwood Savannah location is amazing.
Del Webb responded:
Thank you for sharing your experience. We’re glad to hear you’re happy with your selections, flooring and tile quality, and that you’ve seen improvements in design options! We also appreciate your thoughtful feedback on outdoor storage and will share it with the team. We’re happy to hear your overall experience has been great and that you’re enjoying the community! ^KH ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
NEW CONSTRUCTION RESPECT
- Anonymous
- Verified HomeBuyer
- February 06, 2026
- Winter Garden, FL
UNLESS YOU COMPLAIN ABOUT MESS ON HOMES BEING BUILT NEXT TO YOU NO ONE CARES, YOU NEED TO COMPLAIN AND GET UPSET FOR THEM TO HAVE RESPECT FOR HOMEOWNERS THAT MOVED IN AND HOMES NEXT TO THEM BEING BUILT, MESSY AND DIRTY AND IT DEFINITELY SHOULD BE A BETTER EXPERIENCE!!
Del Webb responded:
Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating ongoing construction conditions can be. We’d like the opportunity to address your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
Our new Delwebb Rocking K home
- Michael F.
- Verified HomeBuyer
- February 06, 2026
- Tucson, AZ
The sales person was very helpful. The superintendent was very thorough and attentive to detail. We love the home, amenities and the neighborhood. The builder did a great job. However, the HOA has been miserable to deal with. There is no communication, poor response time, a substandard web interface for processing payment and requests. The architectural review committee is even worse, if that is possible. Had I know about the HOA and management company, I probably would not have purchased here.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear the sales and construction teams were helpful and that you’re enjoying your home, amenities, and neighborhood. We’re sorry to hear about your frustration with the HOA and communication, and we appreciate you bringing this to our attention. ^KH ...
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
the most frustrating and downright non-trustable building a home experience I have ever been involved with. salesman essentially disappeared after contract signatures ink had dried. MIA! No updates, spec houses given priority over contract houses in build
- Anonymous
- Verified HomeBuyer
- February 06, 2026
- Okatie, SC
DO NOT TAKE any Del Webb answer at face value. Constant vigilance of their actions is mandatory by the buyer. Blue tape items were not fully completed even though they were stated complete. Pre-closing inspections should be done by trained inspectors (my mistake) and should take at least a half day. Buying quality surveys should never take place 1 -2 days after closing. Earliest should be minimum of 30 days. Successes and faults can not be properly assessed after 1-2 days.
Del Webb responded:
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We’d like the opportunity to review this further, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 2
Del Webb is one of our favorites and it would be yours too if quality is important.
- Maria M.
- Verified HomeBuyer
- February 05, 2026
- HENDERSON, NV
Our experience with this home purchase was one of our best from the sales team on up. If things needed attention, they were quick to respond and our questions, no matter how important, were answered promptly.
Del Webb responded:
Thank you for sharing your feedback with us. We’re thrilled to hear Del Webb continues to be a favorite and that the team provided responsive, attentive support throughout your purchase! We appreciate you choosing Del Webb! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
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