Del Webb Reviews

From the start we were asked if we qualified due to the age requirements and were super happy to hear that we did, as soon as we were told that we could from the day of the walk arounds to look at available home we were very opportunistic to fall into the home. Lucky if anything. From the final walk down to the signing of the documents, Del Webb representatives across the board were SUPER professional, super attentive, and friendly at best. We are very happy to be in this community and be able to relax and enjoy some peace and quiet and enjoy the amenities. As a retired Veteran you cannot ask for anything more to finally relax and enjoy the peacefulness of the community. ... More

We met with Matt and reported our warranty items, additionally we have discovered some other issues. Unfortunately Matt does not seem to want to follow up with any resolutions or even a call back. I have never experienced such disrespect from a warranty person as I have thus far.

We had 3 different field managers during the process and the lack of communication and follow through was disappointing and ridiculous. It took 13 months to complete our home and the final 8 weeks of the process went well with the newlya assigned manager. My entire home was floored with the incorrect flooring and I actually brought that issue to the field managers attention! He had no idea the floors were wrong but claimed he was at the home daily. I only received information or got questions answered if I reached out to them. I did get the VP involved during the final stages due to the fact that my home sat stagnant for 6 weeks. The cabinets in the kitchen are a level 5 upgrade but have so many issues such as nail holes, light rail installed crooked, and blemishes - they look so cheap for an Echelon Series home. Tile is cut so badly in master bathroom - clear caulk doesn't hide the imperfections. ... More

This is our second home we've had built and it just not like it was with our other builder. Granted our last builder was local and very accommodating. I would chose Del Webb again simply because we love the neighborhood. We didn't move here for the house. It's 1/2 the size for the same price. It's amenities and lifestyle that drew us to the neighborhood. I believe that is what Del Webb is known for and so far I totally agree. Lots of great people. Good house but we've had several things we've had to fix to date. Also we noticed our neighbors houses already need new paint in parts. They just don't make them like they used to. ... More

Overall our experience with Delwebb was great! They have a great team of project managers that are with you every step of your journey. We were very fortunate and happy with our project manager., Mike. We are thrilled with the final product, and best of all, we love our new home.

Still waiting for repairs scheduled for late Oct. Dish washer doesnt dry the dish's, Whirlpool

Happy with our home, but always room for improvement.

Carlos, our final constructions manager was great.

The whole experience has been great mainly due to the helpful & knowledgeable people I encountered along this journey. Everyone has been extremely friendly & James D. my construction Mgr continues to stay in contact to make sure I am pleased with my new home.

Pulte cannot be trusted to construct a solid home at DelWebb grand dunes. We have had nothing but problems since moving in. Although there was a tension given in the first 30 days it has fallen off significantly after that. The quality of workmanship is terrible. Not one door was painted properly; neither the top nor bottoms of the doors were sanded and painted and there were many doors in need of a complete re-painting. The wall paintings were never cut in at the top or bottom moldings. There were pieces missed and whole walls need to be re-painted. The kitchen counter at the breakfast bar and the island needed a complete replacement as did a lot of grout work which is still not satisfactory. It doesn’t appear that there is one square wall in the entire house and studs are placed at 20 inches apart and not the standard 16 inches and although they say this is to code it is also to cut down on construction costs. We are grossly unhappy after having paid 1,000,000+ dollars to live there. And I haven’t even mentioned the landscaping. There are so many weeds growing between the slabs of grass that it’s embarrassing that this is their quality of workmanship. I have not met one homeowner who doesn’t complain about the construction quality of their home. There is a serious problem with Pulte management. I tried to call the vice president of operations for construction and never returned my email or phone call. This is unconscionable. ... More

The construction manager kept us updated, and the sales representative was always available whenever we had any questions.

They are not flexible, and so far, do not follow through on making things right.

Huge thanks to Jim B for all his coordinating efforts and service with a smile! The design team was excellent, they made it almost effortless and we were long distance. The construction chief, Bret, built us a beautiful home and right on schedule.

The positive: everyone we dealt with on the Pulse staff was wonderful. They were responsive, answered questions faithfully and promptly, and were just downright a pleasure to deal with. The not so positive: the lot we bought had already had the slab poured so we were unfortunately limited in terms of the options we could get on the house. Because that plan could not be changed, we had to tear out the master shower and install a tub right after we moved in, because my wife needs a nightly bath for her rheumatoid arthritis. The builder did not allow some changes we thought reasonable; we would have preferred better flooring, but Pulte did not give us that option. And the lack of color choices for the cabinetry was also disappointing. In sum: despite a few niggling and negative details, I think we'll soon learn to love the house. ... More

Overall quality of build is good, but disappointed in the some of the details in work done. Looks like they were in a hurry to get done and hope that home owner doesn't notice. Interior doors that don't latch, dead bolts difficult to set, sloppy painting (inside and out), windows seem cheap, Valances for all the blinds had to be reset as they were all installed crooked...why would you think that was ok? Installation of the tile floors and LVP seem to be very good. I had an outside inspector come in, he found several items, which they addressed...but again, why not do it right the first time? Tim, the project mgr has been very good at addressing issues. Overall a good house, they just don't pay attention to the fit and finish in some areas. ... More

My overall experience was positive. It took close to a year to complete my home due to circumstances beyond Pulte's control. Follow up has been good on items that need to be fixed. I love having a one story home with no steps. The storage area in the garage is huge.

Lack of attention to details and poor supervision of workmanship resulted in many issues of less than acceptable quality.

My house was able to move into on a timely basis. However the is a design error with the owner’s suite closet. The door can not be closed without rubbing against clothes. The back shelves can only be reached by going in the closet and closing the door. Responsiveness to issues was good but some items could not be done because of back orders. Our construction manager was through and professional.

This was supposed to be our forever home that we built from a distance. Huge mistake. The workmanship is shoddy and Del Webb only cares about throwing up houses as fast as possible. We have built homes with other builders and none ever came near to the disappointment and headache that is a Del Webb home.

We were under the impression Pulte did erry happy to move to Defabulous work, but we feel the workers had to work too fast and so the quality was lost.

Well I am very unsatisfied with the 100% guarantee of handing over the house, still waiting on a bunch of issues that could be resolved very quickly but has not happened yet... We have been very patient on these issues. Another point that was not shared us is that we paid for a Berm View but the back is public property and other people walk thru there.

When I went to the final walk thru and later other repair issue FOUND. The construction manager said that the issues that my realtor and I pointed out ; he SAID he would send someone by to make the necessary repairs. how many months is a person is suppose to wait?

Significant delay in closing related to supply chain issues. Subcontractors quality not consistent. Not enough over site. Multiple issues that needed to be fixed. In home 1 month and many issues unresolved. Great community.

We are happy with our home.

The process went smoothly and there were no serious problems. The only issue was that completion of the house was delayed by about 2 months because of unavailability of some materials, but they kept us informed of the status and schedule.