Del Webb Reviews

Good Overall

The house, in general, appears well made; but the options were disappointing, diminishing the overall value, such as: 1) Tankless Water Heater provided with no recirc pump wasting 30,000-40000 gallons of water per year waiting to heat up for shower. Had to spend $2700 to replace it with efficient model. 2) Whirlpool Appliances are horrible, poor functioning, non intuitive - common complaint in community 3) No or one ugly selection of Brushed Nickle faucets or bath fixtures. Had to go with chrome. Large master bath has two 8" wide towel racks in main area and one 24" towel rack in toilet room. Could have easily fit a 24" next to sink and a towel ring next to shower. Have to sling towel over shower door. In Common bath there is on 8" towel rod - barely large enough to hang toilet paper 4) No Gutters - rain runs off flat roof over rear patio like your on the inside of a waterfall. The House, however, has been very comfortable. ... More

Love my new home. Move in during Covid 19 was a bit complicated. Make sure to get construction manager commitments in writing or completed prior to closing.

We love our new home. It’s just what we were looking for. The work in the home didn’t quite live up to our expectations though. There is grout on the floor, tiles and cabinets in the master bathroom. The floor molding in areas wasn’t painted very well.

Solid construction but a little sloppy with fit up. No major issues and customer service team was responsive to address issues.

Overall went very well. Excellent construction supervisor. Challenges include long lead time for input of design choices; limited appliance options; and limited interior paint options. Mortgage process went well but closing did not go well.

Still unhappy with our yard

Check your home against your order to make Sure it is right as we had major things we ordered missed like fan rough ins missing the wrong toilets installed

There are definitely things I would change in this house. For example, the shelves in the kitchen cabinets are too high and I am unable to move them without help (which I don't have). I will have to hire someone to do this for me. The linen closet is tiny and will not accommodate towels. But overall I really like this home.

Cleanliness and finish work were less professional than I expected. A large number of paint splatters on wood floor, circles of paint on floor where paint can was set. Food flooring has flaws. Window sills, bathtub, sliding glass door tracks and other areas dirty. Front door not properly set. Gap under door lets wind howl through the house. Problems reported 4 weeks ago and work orders issued but not yet corrected

Like layouts of homes

I love m house as far as the design, room sizes and responsiveness wrh our project manager. What is a huge disappointment is the finish work. We paid extra to have the craftsman’s package and expected the woodwork to be very attractive. There are so many things wrong with the trim that it’s embarrassing for people to see. Corners with large gaps, painting over nails that aren’t countersunk, rough and messed up wood; sloppily painted, just to name a few defects. I’m very happy with Mike for trying to get these defects corrected. Hopefully whoever comes here to repair the items is the best finish guy you have. As far as value: way too much for the lots which jacks the price of the home up. But, we knew going in, that the price was very expensive. I hope to be able to enjoy he amenities we are paying for but can’t use because of covid-19. I’m telling you all of this so you would do better. Thank you for the opportunity to comment on our experience. ... More

Be particular, keep up quality

The sales staff were supportive. Showed me many options to help me feel comfortable choosing a floorplan that worked for me, and not just one of the models. The design center was great. My construction manager gave me weekly updates, and made sure all of my questions were answered. I never felt like a bother. I was able to ensure my forever home was just what I wanted.

We absolutely love all of the floorpans that were offered at Del Webb. Storage is a big thing on my list and the Stardom is what delivered the space that we need. The walk up attic space was a big seller for us as well. Unfortunately, they only offer one elevation that will accommodate the large attic. Once we discovered the lack of attic space we were actually given, we were told that this was the first house that they had built like ours and that they were not aware of the issue until we pointed it out. Someone should have caught this earlier. We still love our house and we are happy with the community and all it has or will offer. ... More

No comment at this time

Overall performance is dragged down by the low quality of construction workers employed, which is unfortunately typical in Texas. This brings the build quality down and increases the number of issues that must be addressed after the closing on the home. The builder representatives I encountered were excellent and a pleasure to work with.

Good communication for initial purchase. . Mortgage a hassle. Disappointed pool and clubhouse not done without a clear date to open. HOA fees should have been reduced until we get the amenities. Took a long time for HOA to approve ARC items. No parking at dog park poor planning. HOA start up not so seamless. Warranty items not addressed

Customer service and responsiveness is excellent. I believe that they have teamed with great vendors.

Josh was excellent. Very responsive. Our problems were with the lack of craftsmanship from different trades.

The master bathroom sinks faucets were installed too far back and it has been over a month to try to fix. When I first reported Brandon was on vacation and he did finally come out to see the problem. Then the last conversation was October 8. I finally got in touch with my sales person Michelle how help with the issue. Brandon finally can out Thursday October 30 and said he had to talk to his supervisor to possibly replace the faucets. He got back to me Friday October 31 stating he had contacted his supervisor but he was leaving on vacation the following Wednesday. I ask for a name and phone number of who I could follow up with while he was gone. Brandon never got back to me. So I still in limbo. Additionally, the master shower was a mess. Cracked tiles and something all over the floor. The tile person can yesterday and today to fix the tiles but the wrong grout was installed in the floor. So I will final be able to use the shower next week with the wrong grout installed. This process has been unacceptable and backwards as far as a solution. ... More

Since we moved in early September 2025, there has been a number of quality issues in our home. Example: Whirpool equipment is not up to quality standards (refrigerator, dryer and Microwave) have had parts replaced. They are really low quality appliances! Exterior painting was not up to par requiring multiple touch ups. Kitchen hood needed paint touch up. Driveway pavers are beginning to show indentation/sinking. A repair order was submitted to Del Webb. Kitchen sink stainless steel was heavily scratched and yet after reporting it nothing was done. Repair orders sometimes go unanswered even when noted as emergency as in the case of our two toilets backed up on a Friday night or in need of constant follow-ups. Coming from a DiVosta/Pulte home in Jupiter, Florida, the Del Webb homes at least ours do not match the former quality. Pulte needs to improve on their quality of their home. ... More

New home homeowner reports construction issue problems, but in the end is left dealing with various subcontractors or appliance companies to finally get things fixed that should all have been handled by the general contractor. Especially in year one of ownership!

Superintendent Travis has been very responsive at helping with punchlist and warranty issues. Build quality-there are walls that are not at right angles, messy grout work and drainage issues. HVAC issues that are unresolved. Noisy A/C condenser.

During the build, water run off was an issue and improvements were made based on my request. The basement is dry now. After closing issuse are being addressed one by one and going well. There are two significant issues about the garage and deck graded the wrong way appears to be a serious problem. We will see what happens.