Del Webb Reviews

Closed when we were originally told the house would be finished. The construction manager was great to work with. Any issues were corrected to our satisfaction.

I love my house. More timely attention to some issues would be better. Feel somewhat on the back burner now that we've moved in

Support staff is fantastic.

Some of the installed product are faulty, but the builder is prompt in responding to try to correct the issue. We had a crack granite counter top with a scratch sink, and are still waiting it to be change. A portion of the shower does not drains correctly. But otherwise, 90% of the structure is in excellent condition. Subcontractors also should explain and give instructions and manuals of their work, for example the pool equipment. Finally the Installation of the smart home was disappointing and at one point it has to be fixed by another builder subcontractor. The cost of the smart home component is very high for what they offer, and the service is not good. Finally, they should discuss some of the landscaping with the new owner before doing it. I have a great experience with the builder and the different directors of labors, which are excellent. ... More

We are happy with our house but attention to detail is below average. Examples are- seams in trim, baseboard caulk, grass sod is terribly unlevel (but sod at the models is perfect), irrigation system is sloppy and lies above grade at spots.

Pay attention to location of light switches and which lights they operate, some on not placed where you'd expect them. Circuit box is going to be located on the exterior of the house and only generally gives you an idea what each circuit covers, (switches, outlets, etc.). The kitchen water supply (to refrigerator, sink, dishwasher) is separated from the water supply to the rest of the house. If possible, visit construction frequently and ask questions.

Spend more time at walk thru looking for small items. Walk thru items get quick attention. Over all the house is great, but a little maddening to find corners not painted, cabinets that swing too far, concrete stained.

Excellent home buying experience with only a few hiccups, primarily driven by personalities and not business practices.

excellent location, good quality of service and material

We bought a house that the specs we already determined but construction had barely started. We would have appreciated the opportunity to tweak some things but we not allowed to change anything

So many drops of paint on tile and carpets, hasn’t anyone heard of drop cloths? Convection ovens are commonplace today, but not in our new house.

Very Good Quality at a fair price !

So far Pulte has responded to and repaired the small things we have found needed attention.

Overall I had a good experience with Pulte.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

I want to start by saying that our overall building experience was good. On the plus side, the house design and features that we agreed to up front, were followed through to perfection. The project manager, Nick, was awesome and kept us informed during the build process and was responsive to our needs. However, we were disappointed with the condition of the home at final walk thru/closing. The whole process seemed rushed, which made for a lot of unresolved issues. For example, the paint that was done so neatly in the model home (e.g. nice clean, straight lines between the wall and trim), looked like it had been rushed in our home, and was not up to our standards. These were not the only items that made me a bit uncomfortable about the quality of the workmanship. The poor workmanship caught our attention, and as we looked further, more significant issues were identified. What did make me feel better about the whole process is that every neighbor that I talked to, people who had lived there for a while, had nothing but good things to say about the Pulte customer service. They explained that you have a year to get any outstanding issues taken care of, and that Pulte was very good about following through on these items. With this in mind, I have no doubts that we will end up with a home we are proud of, but just wish we could have gotten there in a more direct route. My feedback to Pulte would be that they need a mindset change. Our Project Manager was great, but it seemed like the deck was stacked against him-- with sub-contractors who were perhaps not as competent or not as accountable to the DelWebb standards. I would suggest to take the extra time, before the final walk-thru, and have team go through and inspect the home as if they were buying it. Taking care of these issues before the customer sees them would go a long way towards improving their overall customer satisfaction. ... More

The closing process was very smooth, we had the opportunity to visit our home several times before completion. The sales person was great to work with. We were introduced to building manager and manager of the sun city peachtree.

All was made easy and convenient

Once you buy your home, a person from Pulte or Del Webb goes through the house with you and then they want an excellent rating and tell you so Be sure before you do any rating that ALL has been completed on your checklist. We were promised repairs but they never came through and this was after the rating! Beware

Repairs not completed from final walk through

Walk through before closing. Keep casual conversation to a minimum so you can ask questions. There were items about the HVAC and sprinkler system we were not told. We previously owned a home for 33 years so we are familiar with both. Simply turning on and off is not informative. There are vents that don’t work they help with pressure, this was not explained on walk through. Sprinkler rain gauge, not sure we have on we can’t locate it. Shrubbery should be guaranteed one year, even Lowe’s does this. I think since closing was in the winter our home does not have similar landscaping. It is disappointing. Over all so far quality of home seems good. Pulte is responsive to issues to date. ... More

A good house. A great community. Some issues but they have been responsive to my needs.

Send this form out in a year. I'll know a LOT more about how to rate the purchase.

Always available to assist and answer questions, even on their day off.

Manager Chris - goes out of his way, to help with any issues.