Del Webb Reviews

Overall the experience was top notch. Our general contractor was outstanding and kept us informed the entire way. Any issues were resolved very quickly. Top quality build. The only negative I can say is the sod layed in the yard was just really bad. Has taken months of work to get it looking even below average.

So far, happy, but only been here a few weeks and under quarantine. I like the house and Pulte seems very responsive to questions and concerns. I’ll have more input when facilities/ amenities centers open back up.

Our house seems well built, our build manager was great, and I am impressed with how their support people responded. I don't know the market here enough to know value or price. It seemed to me to take a long time to build but I am comparing to the Villages in FL I don't know about Dallas.

My husband & I feel blessed to be in our new home in Sweet stage of life!

Subcontractors need better auditing and Detailed inspections Before closing by management

Although the home is a quality house I believe certain areas could be improved upon. This starts at the design center which is where a lack of information and explanation to the home owner is lacking. Pulte also did not offer alternates to what they build. Such as I did not want a beverage refrigerator and in not selecting that option I lost the butlers pantry in its entirety. No dimmers for the chandeliers. switches in the wrong location, Garage parking is short hard to park one car. I feel I got more value for the money in our lasts home we had in The Villages.

Beautiful home; however, much of the finish work was sub-par: cracked tiles, sloppy painting; uncleared grout throughout the home. Del Webb rep, Eliot, has been great to work with and is resolving all issues.

House is nice. Only negative is price of upgrades

Recommend a home inspection be done during or after construction

I love our home but it has some minor issues and I have sent a text to our person who is supposed to respond its been almost 1.5 weeks and still no response.

if you deal with the right people from the company, all goes well. Check with residents and friends also who may be familiar.

Process was easy from sales with Dustin through build with field manger Brice. Always had guidance and questions were answered quickly. Love my new home

My wife and have only been in our home for 6 weeks, and had less minor “fixes” than some of our neighbors. I attribute that to our construction manager Jerry Little. He caught most of the minor problems and had them remedied before we moved in. He has also been very responsive to get the post move in problems fixed. As far as value for the money, the buyer high demand has allowed Pulte to set their prices, especially the options, a little higher than warranted. But that is the cost to moving into a vibrant retirement community. In summary, my wife and I are glad we moved here. Our neighbors great and fun. Every community has its little problems and nuances, but in the big picture it is very nice. ... More

Overall the experience had been good

Lots of paint to touch up on walls, cabinets and trim. Just looks like they rushed to finish. Chips in tile backsplash.

We love our new home. It’s just what we were looking for. The work in the home didn’t quite live up to our expectations though. There is grout on the floor, tiles and cabinets in the master bathroom. The floor molding in areas wasn’t painted very well.

Solid construction but a little sloppy with fit up. No major issues and customer service team was responsive to address issues.

Overall went very well. Excellent construction supervisor. Challenges include long lead time for input of design choices; limited appliance options; and limited interior paint options. Mortgage process went well but closing did not go well.

There are definitely things I would change in this house. For example, the shelves in the kitchen cabinets are too high and I am unable to move them without help (which I don't have). I will have to hire someone to do this for me. The linen closet is tiny and will not accommodate towels. But overall I really like this home.

Cleanliness and finish work were less professional than I expected. A large number of paint splatters on wood floor, circles of paint on floor where paint can was set. Food flooring has flaws. Window sills, bathtub, sliding glass door tracks and other areas dirty. Front door not properly set. Gap under door lets wind howl through the house. Problems reported 4 weeks ago and work orders issued but not yet corrected

Be particular, keep up quality

This was our second Pulte home having purchased a Summit Surry Crest Loft in Sun City Carolina Lakes and living there for ten years before moving to SCTX. Overall we are pleased with the quality and value of Pulte homes given that they are mass produced and not custom houses. The options for elevations and add-ons like Sun Rooms and patios allow some flexibility to personalize the house. Not many options for landscaping, that is an area where Pulte could improve. Sod lawns in our neighborhood tend to be weedy. Warranty department and our field manager were excellent helping us prepare to move in our home as were the closing department at Pulte tItle. No real complaints about home - we enjoy living in a Sun City community with many amenities although all activities are shut down until the coronavirus situation is resolved. ... More

All good

Nick is a great representative for Pulte during the build process.

Danny, our field manager is perfect for his role. He has a great personality and obviously cares very much about the buying experience, the quality of the homes and he loves the residents. It just shows and he is great The Pulte Warranty department has been super reliable. Our service representative has been extremely helpful and responsive. Hanook has done everything feasible to get minor repairs made to our home. He has don’t this in a way that demonstrates professionalism, efficiency and caring for the customers. The only weak link in the process seems to be Synergy. They have been slow to respond to repairs that have been needed after we moved in and somewhat rude on the phone. There was one day we stayed home for their appointment and they did not show up. They mainly seem interested in selling to us and that is disappointing. Why would we consider buying more from them when wiring wasn’t completed and they seemed none to eager to make repairs? This is disappointing. The only bright spot has been the young man who finally did come out to make the repaired. He was friendly, efficient and helpful. ... More