Del Webb Reviews

They were responsive to my concerns

As a couple who has built 7 other new homes through the years, we consider the Pulte experience of selecting and constructing the home to be very good. We enjoyed it. The Pulte Mortgage experience was the only black mark on the entire process. Otherwise it would have been 5 star overall.

Fine product delivered in a timely manner.

Build a good house

Our house was done in the time frame that was expected.

My field manager was fantastic until she quit abruptly on the day of walk through and left me hanging. Due to holidays another field manager was not assigned for 2 weeks. Since it was the holiday the warranty office was short staffed. The issues and repairs that should have been taken care of before closing was not handled for over 30+ days. Stone Creek has beautiful landscaping every where except the Nottingham retention area where my home backs up to a muddy retention area. Yes I knew I was buying on a retention area, but I was assured they would do a better job at the beatification of the area. Its a muddy mess that has garbage flying around. I watched 3 men from the lawn company sit out there for hours and never bothered to pick up one piece of garbage. My salesman was good, the field manager was awesome until she quit, the follow up was ok, the title company needs help with communication of trusts, the insurance company is very slow to follow up with obtaining a policy, the quality of construction for the value is phenomenal. The neighbors are fantastic! You asked for a review... this was my experience. ... More

We really enjoy the layout and design features of our new home and the modern conveniences that came with it. Even though we have experienced issues with workmanship and material, Del Webb has respond quickly.

House was built and completed in 6 months

The building process was easy, but we had to closely monitor the quality of workmanship, especially the finish work.

very fair minded organization so far

The people associated with Pulte from the sales team to the field managers are all very helpful, personable and easy to work with. We purchased our house and lot during Covid19, sight unseen from 1000 miles away and it was the easiest home we have had built to date. We worked with a designer online using facetime to choose our cabinets, counter tops, flooring, etc... and our sales rep. gave us good advice on what features and options to go with. He also sent us photos of the construction process each week and answered any questions or concerns that we had. Our only complaint is it took longer to build then expected, 5 months from start of construction and 8 months from our order date. Overall however, a very favorable experience. ... More

On reflection we realize we needed to have spent even more time considering all the options being offered.

The success of large scale home construction projects largely depends on "production housing"; ie a form of on-site manufacturing that employs speed. While this bolsters efficiency it can compromise quality.

Great home buying experience overall!

This was our 5th new home purchase. Overall, the experience was about average. One negative aspect was that Del Webb required a 20% deposit at contract, which in my opinion was excessive.

Nice neighborhood, quality of finishes below expectations.

Homes are basically built very well, but at the same time they go up fast. Home buyers are given ample opportunity to stay abreast of plans, changes, and overall progress. COVID-19 has affected some aspects, and we wish we could have somehow "gotten the jump" on things like landscaping and window coverings so they could get started near closing. But no regrets here!

We started with some bad experiences in sales. When that changed we seem to have missed a lot of info. There was alate start on our home and that has caused some problems, but overall we are well pleased.

The overall construction and value is great. The detail work was a little disappointing as I've started seeing things. Tape adhesive remains across much of the vinyl. Some nail holes on door frames not filled. The paint job was terrible. As we painted, we found areas of the walls where there was no paint! Also pain spatters on the vinyl and window glass. Some poor drywall work, nothing super obvious. I've cleaned everything except the tape residue.

Builder was very timely to any issues that needed attention

I used my own inspector for 2nd opinion. Issues he found were minor

The various teams have been great to work with and have continued to go out of their way to address our questions and issues that have arisen in a timely manner. Our primary concern to date is the lack of care in much of the finish work. Luckily, they have been quite responsive in addressing the issues, it's just disappointing that those items weren't done with care in the first place.

Project mgr did a great job.

The actual builder was great. Some of the materials are substandard - was @ bit surprised.

I feel through the cracks at every stage of the process. I don’t know if it was because of COVID or not.