Del Webb Reviews

After visiting SS and deciding on a model, we felt everything had to be committed to so fast. Because of uncertainty in the sale of our home so we could not commit to SS we had no choice but to say no to the sale in SS. Things changed, Two days later we called to see if we could go ahead with the sale in SS and was surprised that the price went up and after agreeing on a lesser property (from 23,000.00 to a $13,000.00)so we could afford the home the bottom line price we final price was surprised dollars off than where we started from. We were able to move here 4 months prior to closing time which was very helpful in seeing the process. (First time buying a production built home) which can drive you crazy watching something you are buying and maybe wanting to change things as you see things. We feel the quality of the inside work could have been better. Now that we are moved in we have had a few issues, which were taken care of in a timely manner, some still outstanding but on the record to be completed. We were told we would have a burm behind our home as others do, but have swale instead. ... More

We're only in our new home 7 weeks. So far we've only had minor issues. All of them are being addressed as I write this review.. Pulte has a very good team. Sales, Construction and Warranty. I worked for a builder in the north for 35 years so I was prepared to be critical ! I am very satisfied with our purchase. I would definitely recommend Del Webb by Pulte.

Issues get resolved but seem to take a long time.

Elaine, our salesperson was awesome. Our project manager for the construction, Mike was very helpful and took care of concerns promptly. Love our new home!

Many mistakes made with construction, material reused to correct the mistakes. Several Trim problems through out home. And many minor issues that as an owner have been corrected that shouldn’t be.

Our experience has been a good one, this is the fifth new home we have owned. This has been the best build we have encountered so far.

The major issue I have with Del Webb Pulte is follow thru on issues and the length of time to get any answer to problems I have. The people are really nice but do not seem to care since I pay cash and have legitimate issues with a few items. I love my home very much if only the little problems and issues on things Pulte does not communicate to its customers such as me.

I was not present for the building of my home, but Del Webb met my need to monitor progress on construction with a virtual meeting and by meeting with my representatives in my absence. When glitches did arise, I found the help of my sales counselor and, later, my field supervisor invaluable. Post move-in, they have been very responsive to my requests.

House is great. Upgrades are overpriced

It's enjoyable tailoring your new home to your personal preferences given the multiple choices.

Pulte personnel have been great in answering questions, providing paperwork and getting issues answered.

Our experience thus far was very good. Home completed on time and in good order. Site supervisor Nick was exceptionally responsive. Quality of home look really good. Time will tell. Will review again after a year has passed.

Beware of closing .. they are NOT FLEXABLE on changing dates! They work on their dates not your schedule. We wanted to postpone our closing by a week and they would not accommodate. They will charge a daily rate if you don’t close by the date they issue. We were reminded that when we signed the paperwork it was stated that pulse has the right to issue the date so just beware that if you are coming from out of town that you are available.

small problems and issues are fixed quickly.. unique and bigger problems are a time consuming process which needs to be modified to resolve them in a more timely fashion. fixing paint, drywall, pavers are not a problem. When the builder has to send their customer care manager to look, then rep from the construction company comes to take a second look. and then a third review by the manufacturer has to be done its a long process that needs attention. My issue Oct. identify a problem with all appliances. skip to Dec. and still waiting for what and when it will be fixed.

Not always perfect in execution, but trustworthy and 100 percent well-intentioned.

Excellent customer service for issues.

We were impressed with our field manager and the people in the sales office. The field manager answered questions and kept us informed as the building progressed. The overall house construction is quite good. More attention could have been paid to the overall planning of the cabinet placement and tile installation and details.

It would be very helpful to physically look at the lots before making a choice which to buy The appliance package is difficult to choose without knowing which models you will be getting

We love our home and appreciate the guys who responded to take care of the items that needed tweeks. All were suberp. Only issue I have is with having to install a R/O system to our kitchen sink and frig. We were informed by our field manager, which I was very grateful for, after we purchased would have like to have been told upfront especially since I specifically asked prior to buying.

I was happy to have had someone living in Sun City West that could keep track of the process. There were some issues that needed addressing in my absence as I was selling my home in Wash State until I moved down in late July. I enjoyed meeting my Project Mgr and consider him a friend. I was disappointed however. I had my Realtor Rep with me as well as my friend from SC when I made my selections at the Expressions Center. I had selected to be able to pick out my granite. I was excited to get the call to come down and select it. As it turned out, it was not put into my contract. I was also not aware at the time of selection that it would cost me $800 to do this. I had my representative select it as it was unable to return so late in the game and in the midst of my sell of my home and moving. I would have agreed. What disappointed as well, was that I was charged an additional $200 to make the change in my contract. It was not my fault that I WAS NOT INFORMED OF IT at the time I completed my contract selection..I was living out of state and returned for this meeting. I called Expressions to ask why I had not heard from them regarding my selection of granite . Both of my witnesses at the expression center said they heard me say yes to granite selection and nothing saying it would be additional $800. Like I said before, I would have agreed to that as it was such a special purchase. Aside from that, someone tried to rip my fire insert out after it was put in and before the house was secured by locks. Facing was found outside in the dirt! I had to insist that a crack in my foundation running full width of my house be sealed. I had electrical outlets placed in wrong places and EVEN had some covered up by the sheet rock contractors, which was missed by foreman!! Broken window by workers took weeks to finally get replaced. The quality of craftsmanship is not what I thought it would be and what I would expect from the wonderful advertisement. I was frustrated with the sloppiness and poor work done on my ventilation system . Crooked not centered off center. The quality of some the subcontractors is suspect and need to be addressed. Numerous owners around have complained about the work on their places. I hoped I wouldn't have problems but that is not realistic. I expect that the warranties and customer service be top shelf. I realize their is a lot of homes going up! I think the project Managers have too many to handle to be able to produce the quality that you expect. My previous home was custom and I enjoyed it for 23 years. I am going to enjoy my home here but hopefully my feedback will help you to do a better job of selecting contractors, thank you ... More

Overall very pleased with the maintenance service orders submitted. Scheduler and crew responded promptly and did excellent job. Workmanship can be improved. Several places such as granite top, concrete surfaces are "rough". Plumbing - so far good. The only item feels very disappointed is the kitchen vent hood. The 36" vent hood from Whirlpool can only provides draft on one side because of the weak motor and the motor being mounted on one side only (verified and replied from Whirlpool). This leaves the other 2 1/2 gas burners on the cook top essentially "smoke" and useless to a certain extent. ... More

By today’s standards I believe our Del Webb home is as good as any mid-range new home, and better than some. We had an excellent field manager who worked hard to deliver quality, but it largely depends on materials and the actual laborers. Materials are mid-range. Laborers move very fast and sometimes pay less attention to detail than I wanted. This is today’s world, I guess. But we pay top dollar for Del Webb. Maybe not River Oaks prices, but this isn’t River Oaks. One serious issue for us was our sales person who mis-informed us on several issues. We only had one sales rep. Maybe others are better. I would give a much lower “trust” rating if it was only based on sales. Another issue is having to make so many decisions so quickly, based on very little information. Read everything, including HOA rules, before you commit, and try to fully understand each each design decision before you commit. In the end, it’s a nice place to live, and we do have a pretty home. ... More

Loved my DelWebb experience! It’s a great community and I love my new house!

Darren our salesman was awesome

I don’t think it’s as much Del Webb’s or Pulte’s issue that I didn’t give 5 stars for all. It’s more an issue with the subs and the quality of their work. Webb needs to hold them more accountable in my humble opinion!