Del Webb Reviews

Overall Home Buying Experience was excellent. The home (Mystique), local sales consultant (Lynn P.) and home build manager (Mike R.) were outstanding.

We were rushed through the design center process and were not fully informed about everything. Our preclosing walk through was only one week before closing instead of two weeks before closing. Therefore some issues were not fully resolved prior to closing.

David the Builder was a pleasure to work with. He communicated well and was trustworthy. I never felt like we had to "check behind him". We did, but only because we wanted to be responsible home buyers. The contractors used were respectful and did quality work. Is the house perfect? No. There is no such thing as a perfect house. We are very pleased with our home and we love living in SCP.

Easy process happy with my selections

We had a wolderful experirnce with the sales person, Ian. We can't say enough positive thing about him. He was wonderful.

Overall, we are very happy with our new home. Our disappointment is that two big issues we identified during our pre closing quality walk-through have not been completed after six weeks. We have no idea when these will be completed.

The experience was positive overall. We are happy to be part of this new community.

We have been disappointed with several items in our new home and have turned in several warranty requested. Our pocket door entry into our master bath was rubbing the paint off the door. It was fixed after we submitted a service request. We had to submit a request to fix our third bedroom sliding closet door that had 2 right handle doors as opposed to our 2 bedroom which had the correct right and left handles. In addition I just turned in a service request for my lawn surface which it is uneven enough to be a concern for a twisted ankle or knee walking on it. Also the technology entry point at the street culminating at our house is a mess. I just turned in a service request for these items. Also following Milton we discovered a leak in our family room from the corner of our tray ceiling. Is that an anomaly or is it something we need to be concerned about? ... More

Several repairs to our brand new home have been required, each request has been fulfilled in a timely manner.

Happy to have made the decision to move to the Sun City Mesquite NV location.

Our sales person Melissa was very professional and knowledgeable. Our second construction manager Daniel corrected incomplete work issues. So far our customer care rep. John has answered any of our concerns, we are only in our home one month.

Pulte did a great job building our dream home. We appreciate the attention to detail and making things right.

The building process was easy and smooth. I’ve had plumbing issues after moving in that has taken a while to get attended to, but other other concerns were handled quickly.

F Dieguez attention to detail was outstanding and he followed up on all problems left by workers great job frank

My experience with Alvaro, the builder, has been excellent! He is very attentive and even though he is super busy, he always takes the time to answer any of my questions and help when he can.

Beautiful home, well built to a point, but watch out for the missing details. Still finding and dealing with some sloppy workmanship issues that should not exist. The good news is that most are being addressed, slowly, but it is a never-ending process finding things that should have just been done right the first time.

The building process was well planned by the building team. They kept us informed throughout the process from design to closing. The Project Manager, Mike resolved all of our concerns through closing.

We intended to pay cash for our new home; however, because we had not yet sold our existing home we were required to apply for a mortgage to purchase the Del Webb home. The loan application process was horrible. The loan processors required us to provide information that was not ultimately needed and difficult for us to obtain in a format suitable to them.. Although we did eventually get approval for the loan, we did not need it because our home sold as expected.

Construction Nanagers did a great job. Disappointed with some of the quality. 1/8 inch thick engineered hardwood was a shock. Fixtures in bathrooms were not the same quality as pictured in model.

Very good home buying experience. Had a few issues but they were worked out with some reasonable follow up.

Our construction manager, Spencer, was an absolute pleasure to work with. He was responsive and honest and very trustworthy in providing periodic updates. Once closed, our customer care representative, Andy, who is supposed to support any concerns post-closing through at least the first year, just disappeared. After repeated requests for a new person to take over what Andy had started regarding some issues we had with the new house we were infromed about there weeks later that Andy had quit. We were also informed that a new person would reach out to us. Sixteen days since that news was conveyed and we have yet to speak to anyone to assist in our post-purchase concerns. That is unacceptable but since this survey seemed to focus on the pre-closing aspect we wanted to make sure that all credit due was provided to Spencer and our sales representative, Lance, both of whom made this a very pleasurable and seamless endeavor. ... More

I had been looking for a place to call home and the Del Webb Nocatee fits the bill. Ian was amazing and always will to assist with and out of state buyer and the extra work that might come with that sale. What I struggle is I’m now on my third home supervisor and the home was clearly not as quality controlled and it would have been if there was the same supervisor overseeing the construction. Ben is doing his best to get it up to Pulte’s standards and for that I thank him. Looking forward to transitioning into retired life once this home is put together and I can enjoy the life this move offers. ... More

Project Manager communication was great. Superintendent & quality control did bot meet up to the tasks at hand, Oven frame not installed left in oven. Oven warranty not with oven package, Had to put your head inside the oven upside down and take a picture on cell phone to complete the warranty information. Quality of microwave, wall oven, bathroom hardware accessories below quality. Laundry room facet cheap. House was dirty, workman sloppy trash left inside home on visit before final walkthrough. HVAC did not have a filter in the A/C unit. Closing process to meet new home buyer with HOA is non existent . Welcome package was picked up at sales office. HOA or sales should meet with new homebuyer and review information for the community. Facebook, community links, tour of the facilities. Very disappointed . Email is efficient but not personable. ... More

We had an independent house inspector do the inspection before the sheetrock got installed and the final inspection. It was the best insurance we ever purchased. His inspections showed that the quality of construction was good and he tagged everything that needed to be repaired prior to closing. We had three different construction PM's during the building process. All of them seemed competent and easy to work with. Our inspector will also do the 1 year warranty walkthrough when it comes time for that.

Pulte followed their timeline for building and delivered the home within the time frame they originally told us. The process from breaking ground to closing was great! Our construction manager contacted us weekly with updates during the process and sent photos. Pulte mortgage could have been more competitive with their rates as they are in other areas of the country. The sales team changed over during our build so we needed to follow up on some things ourselves. Currently we are preparing our home to move in and are looking forward to living in our new home.