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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 7812 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars in All Areas

7812 Reviews in All Areas

Star Rating Breakdown

5 ★ 3550

4 ★ 1893

3 ★ 1328

2 ★ 639

1 ★ 402

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Value 3.9

Responsiveness 3.8

Customer Reviews

Still pending. The main construction was excellent but not the finished detail work.

  • John G.
  • Verified HomeBuyer
  • October 15, 2025
  • Mesquite, NV

Several finish items that required additional attention are still not completed. This is partly due to our final move in doesn't occur till 11/20 due to personal delays. All other experiences with Dell Web, Pulte finance and Pulte Homes has been excellent and folks representing them great to work with. We just have the final detail work to finish.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear your overall experience with us has been excellent! We appreciate your patience with the remaining finish work and look forward to ensuring everything is completed to your satisfaction once you move in. Congratulations on your new home! ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Elaine in Sales was excellent.

  • John L.
  • Verified HomeBuyer
  • October 13, 2025
  • Milford, MI

The builder covered up water quality issues in the community.

Del Webb responded:
Thank you for bringing this to our attention. While we're glad to hear that Elaine provided excellent service for you, we're sorry to hear about the water quality issues in your community. We'd like to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb truth not told

  • Mary G.
  • Verified HomeBuyer
  • October 11, 2025
  • Milford, MI

Sales people don’t give honest answers. Slow how to approve requests. Many things you find out from people who bought before you

Del Webb responded:
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the sales process and the lack of transparency and timely communication. Your input is valuable and will be shared with the team to help improve the accuracy of information and responsiveness for future homeowners. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 2

Value 5

Responsiveness 3

New Home experiences so far

  • Michael N.
  • Verified HomeBuyer
  • October 10, 2025
  • FLORENCE, AZ

Since moving in we have had issues w doorbells not working and light to our outside address not lighting up. We have sent several texts and told an electrician would be by to fix it. That has not happened for at least 3 wks.

Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with your doorbell and lights outside your home. We'd like to escalate your concerns to leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 5

Responsiveness 1

Medium quality home

  • Igor A.
  • Verified HomeBuyer
  • October 09, 2025
  • Greensboro, GA

It’s a medium quality home. Our electric bill is huge, which probably means that insulation is not that great.

Del Webb responded:
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns with the insulation and your electrical bill. If there's anything we can do to help your experience, please don't hesitate to reach out! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 3

Value 4

Responsiveness 3

Thin walls

  • Gary A.
  • Verified HomeBuyer
  • October 08, 2025
  • Columbia Station, OH

The home has a great layout. Unfortunately, the walls are thin and you can hear the outside very easily. The walls jn the house aren’t solid as sound travels through the ENTIRE home. The home is very echoing.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoy the layout of your home! We appreciate your input regarding the sound and acoustics in your home, and we will share your comments with our team as we continually look for ways to enhance the homeowner experience. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 3

Responsiveness 5

Souvanno

  • Souvanno p.
  • Verified HomeBuyer
  • September 03, 2025
  • Mesquite, NV

Be more flexible to allow buyers to change floor plans would be great. Otherwise, my experience was great with Pulte. They have great website to track the progress, design center. Floor tile installment was very pricey, it would nice to include as standard base price.

Del Webb responded:
Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience and found our website helpful to track your home's progress! We appreciate your suggestions regarding floor plan flexibility and standard features. Congratulations on your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb Carolina Overlook

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2025
  • Clayton, NC

The buying experience was good. The only downside I experienced was Del Webb' unwillingness to share specific technical details regarding the wiring specifications in advance of the purchase. The closing experience was good. The home supervisor stayed on top of critical issues (HVAC for example) prior to closing. The warranty service thus far has exposed some electrical issues that Del Webb warranty challenges. First, the second floor electrical system is all 15amp. When I plug in a Dyson vacuum cleaner, some lights dim briefly (but the circuit breaker does not trip). I think this is a ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your home buying and closing process went smoothly and that your home supervisor and low-voltage service team provided strong support! At the same time, we’re sorry to hear about your concerns with the electrical system and warranty process, and we regret the frustration this has caused. Your input is valuable, and we’ll be sharing it with the appropriate teams as we continue working to improve. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Awesome home

  • Patrick K.
  • Verified HomeBuyer
  • August 21, 2025
  • Mesquite, NV

Our sales person was very helpful and patient, never felt pressure and he was considerate of our situation.

Del Webb responded:
Thank you for providing feedback for us. We are so glad to hear that your sales consultant was helpful and patient with you! Enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

like our home and area, no follow through on half of agreed on items to be completed

  • Byron G.
  • Verified HomeBuyer
  • August 15, 2025
  • Melbourne, FL

We like our area and home, We spent more time listening to our Foreman on wanting us to give him high numbers than him ever getting things done. Sales was great, home pretty good at closing, after inspection lots of promises not much action. We had to complete things ourselves.

Del Webb responded:
Thank you for providing feedback for us. We're glad to hear that you are enjoying your new home and the surrounding area! However, we are sorry to hear you are having issues getting your concerns resolved. We'd appreciate the opportunity to learn more about your concerns and resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Value 4

Responsiveness 1

Glad we made the move, but with a few issues...

  • Mark R.
  • Verified HomeBuyer
  • August 14, 2025
  • Clermont, FL

We love the community and the home we chose - they definitely fit our life style. There were build quality issues such as interior paint on floors and light switches in every room, as well as exterior drainage and erosion issues. Overall, we are happy with the home, just wish there were fewer problems to deal with.

Del Webb responded:
Thank you for taking the time to provide feedback. We are thrilled to hear that you are loving your community and your new home! However, we are so sorry to learn that you are experiencing concerns. We would like the opportunity to learn more and resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Frustrating

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2025
  • North Myrtle Beach, SC

I wish I could have given a higher rating as some Del Webb associates went above and beyond while others were condescending and rude especially in the sales department. Sales is the face of DelWebb and she acted like they were doing us a favor purchasing the home. We ended up losing thousands of dollars and it was a “too bad attitude.” If I could say anything to DelWebb readership …one or two individuals ruined our experience and feeling towards DelWebb as a brand.

Del Webb responded:
Thank you for taking the time to share your feedback. While we’re glad to hear that some of our associates provided exceptional service, we’re truly sorry that other interactions did not meet your expectations. Your experience with our sales department is not the level of respect and care we strive to provide, and we regret that it impacted your overall impression of our brand. We would like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Value 3

Responsiveness 3

These bought is a Keenland Meadow.

  • Terry B.
  • Verified HomeBuyer
  • August 13, 2025
  • Westfield, IN

The moving close date was confusing.

Del Webb responded:
Thank you for sharing your feedback with us. We are sorry to hear about the confusion that was caused from the closing date. We will share your comments with the appropriate teams to improve our services in the future. Enjoy your new home! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb Viera

  • Stephen B.
  • Verified HomeBuyer
  • August 13, 2025
  • Melbourne, FL

Builder could really strengthen the brand by being more responsive, more attentive to detail, and less careless! For example THIS SURVEY was address to me as a buyer of a 60’ product which does NOT exist in this community. Too much building and way too little ‘finishing’ of landscaping and amenities…..

Del Webb responded:
Thank you for providing feedback for us. We’re sorry to hear about your concerns and appreciate you pointing out both the survey error and the challenges you’ve seen with landscaping and amenities completion. We’ll make sure your comments are shared with the appropriate teams so we can continue improving our communication, attention to detail, and follow-through. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Builder and Maintenance

  • June S.
  • Verified HomeBuyer
  • August 07, 2025
  • Westborough, MA

Met with the builder and was impressed by how the homes are built. Joe does a great job keeping up with the requests for service.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear you were impressed with the way our homes are built and that Joe has been doing a great job keeping up with your service requests! Enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 3

Value 3

Responsiveness 4

Above average build.

  • Anonymous
  • Verified HomeBuyer
  • July 18, 2025
  • Hoschton, GA

Make sure all issues are addressed that are found during walkthrough before purchasing the home. Framing, sheetrock and flooring issues are not corrected. The warranty people for Pulte Group do not respond to issues of the home or property in the time frame they give you. Still questionable if they do.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with our warranty teams. We'd like the opportunity to learn more about your concerns and help address them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Value 3

Responsiveness 2

Nice neighborhood, common areas are beautiful

  • Mark K.
  • Verified HomeBuyer
  • July 15, 2025
  • Mesquite, NV

We are happy with our new home. Love the community and amenities

Del Webb responded:
Thank you for providing feedback for us. We are so glad to hear that you are loving your new home and community, including the amenities! Congratulations and welcome home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Vito

  • Vito V.
  • Verified HomeBuyer
  • June 18, 2025
  • Immokalee, FL

Overall the experience was fast and comfortable. Our salesman Bill was very knowledgeable and helpful in making sure that this was the right move for my wife and I.

Del Webb responded:
Thank you for sharing your experience! We’re so happy to hear that the process was fast and comfortable, and that Bill was able to guide you and your wife every step of the way. ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Exciting adventure…house is gorgeous, but paperwork can make you forget the fun.

  • Karl D.
  • Verified HomeBuyer
  • June 12, 2025
  • Immokalee, FL

Bought a move in ready model home…appears to be good value getting upgrade features at lower cost. Paperwork was surprisingly plentiful…could drive you nuts. Pressure an no flexibility on closing date. Walk through happened 3 days before closing but punch list was not completed…assured all would be taken care of quickly. Somehow in Warranty process and appears to be wrapping up 4 months later. Jasmine in Warranty seems very helpful:-) One disagreement on guest bathroom tub condition not noticed during walk through…may still get resolved, may not…get help to go over every detail ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We're truly sorry to hear that items on the punch list were not completed prior to closing on your home. That said, we're very glad to hear that Jasmine has been helpful and supportive in addressing your concerns through the warranty process. We would like to escalate your concerns about the guest bathroom tub to leadership and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Value 4

Responsiveness 4

Issues

  • Lawrence M.
  • Verified HomeBuyer
  • June 11, 2025
  • Saint Cloud, FL

Waiting to get issues addressed. I believe the placement of lights and fan mounts need to be reviewed. Noticed this after moving in.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're sorry to hear you're still waiting for your issues to be addressed. We understand how frustrating that can be, especially after moving in. We'd like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Slightly disappointed experience

  • John L.
  • Verified HomeBuyer
  • June 04, 2025
  • Winter Garden, FL

initially we had warm fuzzys, but as the process continued we felt that we were just another sale. We approached this home buying experience as our last forever home. There were issues on our final walk through, that were camouflaged. We are still waiting for our warranty person, Jason, to make a follow up appointment, after giving him a date when we would return to town. The quality of our selections, that are provided by you, are definitely "Builder Grade" and in the $700,000 price point we expected a little more. All in all, we love the neighborhood and the friends we've meet on our short ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that the process left you feeling more like a transaction than a valued homeowner, especially given the expectations and investment involved. We understand how disappointing it is to encounter unresolved issues and delays, and we apologize for the lack of follow-up regarding your warranty concerns. We would like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Value 3

Responsiveness 3

Endeavor

  • Ronald J.
  • Verified HomeBuyer
  • April 24, 2025
  • Buckeye, AZ

There are several things I would do differently if I had the opportunity to build a new home again. I would like more than four hours to go over all of the selections that you have to make at the design center. When you are selecting your flooring, cabinets, electrical and lighting and are new at this process it is very overwhelming. Now that I’m in the home I can think of several items I would have chosen that we weren’t even aware of at the time. I’m not impressed with the appliances as the microwave broke in the first four weeks of owning the house and trying to deal with Whirlpool was a ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that some aspects of your process didn't meet your expectations, especially around the design appointment, appliance issues, and repair process. We're glad to hear that you're ultimately happy with your home, and we appreciate your patience as we work to resolve your concerns. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Value 4

Responsiveness 4

Amy and Dillon

  • Dennis F.
  • Verified HomeBuyer
  • April 22, 2025
  • Hoschton, GA

The communications during construction was very good. The punch out handling I believe could have been handled better. The post customer care I feel is average according to who is involved. Some issues were prompt but others you get multiple answers and minimal results. I believe due to too many contractors on some items.

Del Webb responded:
Thank you for taking the time to provide feedback. We are glad to hear that communication was good during construction. However, we are sorry to hear your concerns about punch-out handling and customer care post-closing. We appreciate your insights as we are always looking for ways to improve our experience. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 4

Value 2

Responsiveness 3

Del Web is a very credible builder

  • Kenneth C.
  • Verified HomeBuyer
  • April 16, 2025
  • Melbourne, FL

Working with Katie was a pleasure. We were kept informed all the way through the process.

Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a positive experience working with Katie. It's wonderful to know that she kept you informed every step of the way! Enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Sanctuary

  • Anonymous
  • Verified HomeBuyer
  • March 19, 2025
  • Buckeye, AZ

Overall the home has met our desires It is NOT a home with great workmanship, or high quality. The option upgrades are very expensive. I would put the value of these homes as average. Our construction manager was excellent, managing much of our concerns in a timely manner. The follow-up by Del Web customer service definitely met our expectations. You have to stay on top of the building project right up until your closing.

Del Webb responded:
Thank you for the feedback! We are glad to hear that your home meets your desires and that our team provided you with great service. We are sorry to hear that you have some concerns with the quality of your new home but we truly appreciate your insights. Thank you again. ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 3

Value 3

Responsiveness 4

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