Del Webb Reviews

Details matter to ensure your options and issues are fully resolved. Seller options are limited and several post close elements were required at buyers expense post move in with local independent service providers to create the home details we wanted.

Jordan did a great job with weekly updates on our process.

Our contractor and community service guy were great but following through with things isn’t their strong point. It seems once the build is over they have so many others to build that new buyers don’t get the attention they deserve. Still waiting to hear about 4 problems. Two quit big and although they came to check it out promised follow through Have yet to be done.

The experience has been good but the responsiveness to needs and requests for support have been slow

Everything was going great until we needed warranty service. We had a cracked master BR door. It was a comedy of errors. Many days we waited for a service call. It they showed up it was with a damaged door, doors that didn’t fit & several visits to finally get the door fit, painted & installed. Very disappointing considering we love everything else about Stone Creek.

We were very pleased by the way everything was handled during the whole process from the first visit through the closing.

The construction process was very good manager kept me informed weekly and made time to meet with me every time I was in town. The design segment we felt rushed and you can’t make any changes after that appointment.

Community is excellent, but they build A LOT of homes, and the fit and finish is sometimes uneven. Wall insulation is not great; you can hear from room to room. Still, the houses have nice floor plans, community amenities are very good, the neighborhoods are well laid out, and it’s pretty here. Ideally, you’d want more insulation and a little better lasting quality in the homes themselves, but the overall experience and vibes are positive.

We were kept well informed of any changes to lot availability and what to expect during the building process after we decided on the perfect lot for our needs. Once we did purchase our lot and select a home plan, the Pulte group was very helpful, and made each phase of decision making that much more enjoyable.

I have been in my home for under 2 months. Issues come up that you would only see when actually living in the home. My Pulte customer service manager is very responsive to my concerns. But…..I am noticing construction issues that should have been addressed prior to this home being put on the market. Cabinets, doors lighting, sprinklers. Seems no one has pride in their work. These homes are referred to by some as “production homes”. I went with Del Webb for the quality and amenities. I shouldn’t have to discover cabinet shelves that are not secure and have my items broken. Dining room light is cheap yes but it was not hung properly and it’s bent. How does someone not step back, look at their work and say “that looks good” instead of good enough. I like my home, I like it here but the finish work has a lot to be desired. I didn’t think I was going to have to babysit a brand new home. I trusted that if it was deemed ready it would be. ... More

Shower seat is not well done. Too many doors in MBR area. Rest is excellent.

Getting someone to show up to fix an issue- so far a month. Construction around you is difficult when you need to get in or out of your driveway. The board needs to be more proactive about real issues. Communication seems to be an issue here. Once they sell you they are pretty much done with you.

The interface with staff was excellent.

Workmanship could be better. Taking a month to replace tile and fix baseboards

Base price of home was manageable for what we were looking for but was a very basic no frills house. We were moving from a high end custom home in a gated golf community so we were having a hard time making the transition from custom to production builder. The biggest issues for me was cost above basic home cost for upgrades ie kitchen, bathrooms, flooring, gas fireplace, paint, tray ceilings with 6" crown and 7" base boards, insulation of and finishing of the garage (we elected to get the garage extended by 4 feet). When it was all done and said we ended up at $60,000 over the base price. In all honesty the design center lady gave us a ball park figure that most people end up at $60K to $75K. ... More

Workmanship inside the house is fair. Looks like the things were done in a rush, not paying any attention to details. Very disappointed with the paint job done inside the house. Having painting redone at this time, doors , baseboards , walls . Found paint smears and drops all over our expensive floor tiles. Careless

We love the neighborhood, and the buying process was great. The value for the price paid was not so good, for example, the windows are out of square by more than 1/8” (noticeable difference when hanging blinds); some of the walls are not square which causes the doors to look out of alignment, back door is not double panes, so you can feel the heat or cold radiating through the glass, electrical plugs put in weird places (right next to corners). I appreciate the response to some of the issues we have had.

Homes built to fast, poor attention to detail.

We love our new home. We also like our community and everyone is very friendly. The home buying experience was flawless since all concerned was communicating with us all throughout the process.

The sales process was outstanding in every respect. Our sales agent went above and beyond to satisfy our requirements. The construction manager was also extremely responsive. The mortgage process and workmanship for the build were disappointing. Remedies after the sale were responsive and timely.

If you want to build in Sun City you don't have a choice - it's Pulte. We found the design experience difficult as the design center online has a good number of selections, but "no image available" on most items. This makes it very difficult if you are building from out of state. Quality seen at the initial walkthrough with framing, plumbing, HVAC in place was concerning. Detail work at the finish was inconsistent and not good in most cases. Main issues that will be expensive and time consuming to repair - 1) flat paint on all walls, including bathrooms. The company has to paint all the walls so why not use a slightly more durable sheen like eggshell or satin; 2) and the worst kitchen cabinets I have owned in the last 30 years! The biggest problem is with the drawers and pull-outs. The edges of the drawers are unfinished and full of splinters! The drawers also fall off the tracks easily and require a repair request to get them back on track. Horrible! The cabinets in the models homes are very nice. The cabinets in the new builds are from a different company. I wish we would have been giving the same quality, especially given the cost of our highest upgraded kitchen and highest upgraded cabinets. I certainly feel that we have been downgraded. ... More

Take a good look at the appliances & cupboards . I purchased a spec home that had a gourmet kitchen that looks beautiful but the quality is severely lacking .

The labor force in the field don’t take pride in what they do so the quality of their products and services suffers

We have had minor issues after we moved in. Our construction manager said he would fix everything but has not. The workmanship on drywall was sloppy with gaps between trim and floor/ walls. They didn’t clean our house properly before move in. There was paint splattered on floors, windows were not clean, and tub had marks that aren’t removable.

Need to more direct / forceful with construction managers