Del Webb Reviews

Del Webb responded:
Thank you for sharing your feedback. We’re truly sorry to hear that the workmanship and overall quality of your home did not meet your expectations, especially given the investment you made. We'd like to make our leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that our sales and construction teams demonstrated a sincere commitment to customer satisfaction! We also appreciate your perspective on the design and options process and understand that selecting the right features, and the associated costs, can be one of the more challenging parts of the journey. Your feedback is valuable, and we’re grateful you took the time to share it! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback. We understand how frustrating it is to feel like you have to push to get things done correctly and we apologize for the inconvenience. We appreciate you bringing this to our attention and would like to make leadership aware of this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that the process went smoothly and that you had positive interactions with the sales team, Pulte Mortgage, and during the walkthrough and closing. It’s great to know that Luixavie was easy to work with and helped make the process manageable. We truly appreciate your feedback and are glad overall it was a positive experience! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your journey from start to finish was excellent and that you’re pleased with the quality of materials and the communication throughout construction! We appreciate your patience with the mortgage process and are glad that our team remained responsive and helpful both during and after move-in. We truly value your feedback and are so happy you had an overall excellent experience. ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that, even from a distance, your Build Supervisor kept you well informed throughout the process! It’s great to know that after closing, the team has been timely and responsive in addressing the typical punch list items. We truly appreciate your perspective, especially given your experience with multiple home builds, and are grateful you chose Del Webb! ^KH ... More

Del Webb responded:
Thank you for your continued trust and loyalty! We’re thrilled to hear that this is your third home with us and that you’re very satisfied. We truly appreciate your support and are glad to have you as part of our community! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that Al was great to work with, the process went smoothly, and closing was easy! It’s wonderful to know you feel the value of your home is good and that your overall experience was great. We truly appreciate your feedback! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your buying process was very smooth and that you appreciated the weekly construction updates and photos! We truly appreciate your kind words and are glad you had such a positive experience! ^KH

Del Webb responded:
Thank you for sharing your experience! We’re delighted to hear that your home is well built, comfortable, and filled with quality appliances and materials. It’s wonderful to know you’re looking forward to many happy years there, and we’re especially glad that Jenna provided such fantastic and thorough support as your building manager! We truly appreciate your kind words! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re honored to have been part of building your retirement home and are thrilled to hear that the process was smooth and met all your needs! Moving out of state is a big step, and we’re so glad your transition to Stone Creek was successful. We truly appreciate your kind words and are grateful to have you in the community! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear you enjoyed working with the sales and building managers and felt well informed throughout the construction process! It’s great to know everything was completed on time. We truly appreciate your feedback, thank you again. ^KH

Del Webb responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you had a positive homebuilding experience with us! It's wonderful to know that everything was completed on time and you are happy with your new home! Thank you again for your feedback. ^KH

Del Webb responded:
Thank you for sharing your experience. We’re so glad to hear that Dana guided you smoothly through the buying process, Jack took care of the details that truly make a difference, and that the warranty department has been awesome to work with! It’s also wonderful to know that Freda at the clubhouse front desk has made such a positive impression and genuinely cares about the residents. We truly appreciate your kind words and are happy to have you in the community! ^KH ... More

Del Webb responded:
Thank you for sharing your feedback and for choosing Pulte again! We’re glad to hear that you love the community, but we’re truly sorry that construction errors affected your experience and required postponing settlement to resolve them. Your feedback is important to us, and we would like to make leadership aware of this. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that you love the floorplan and that the Stardom model, with its storage and walk-up attic, met many of your needs. At the same time, we’re sorry for the disappointment regarding the actual attic space and understand your frustration that this issue wasn’t identified earlier in the process. We appreciate your feedback, as it helps us improve moving forward, and we’re happy to hear that you still love your home and are enjoying the community and everything it has to offer! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that everyone, from sales and construction to warranty, has been informative, responsive, and a pleasure to work with! We truly appreciate your kind words and are glad you had such a positive experience. ^KH

Del Webb responded:
Thank you for sharing your feedback. We understand how frustrating it is to be unable to add features you felt were important, especially when you were willing to pay for those upgrades. While we do have standardized building plans and limitations on post-design changes, we recognize that requests like garage insulation, a pull-down staircase, or access to drawings can significantly impact homeowner satisfaction. Your comments are valuable, and we’ll be sure to share them with our team as we continue evaluating ways to provide more flexibility and transparency for future homeowners! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re delighted to hear that Mitch took the time to understand your needs and helped make your building journey a positive one. It's great to know that Kurt continues to be such a helpful presence even after the sale! We appreciate your honesty about the closing process and are glad things went more smoothly once decisions were finalized. We’re thrilled to know you’re happy in your new home and wish you many wonderful years ahead! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that Andrew stayed on top of everything needed before your move-in and that Danielle was so knowledgeable and easy to communicate with, even on her days off! It’s wonderful to know that the home you chose was well designed and exactly what you were looking for. We truly appreciate your kind words, enjoy your new home! ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that you love the home’s layout and plan and that your experience at the Design Center was positive. At the same time, we’re truly sorry that the paint workmanship, wall texture, door finishes, and concrete work did not meet your expectations. Your comments regarding lighting, ceiling fan options, and paint selections are valuable, and we’ll be sure to share this feedback with the appropriate teams as we continue working to improve both quality and design offerings. Thank you again. ^KH ... More

Del Webb responded:
Thank you for taking the time to share your feedback. We're delighted to hear that your experience was seamless throughout! It's wonderful to know that Sean was friendly, professional, and helpful throughout your process. Congratulations on your new home, enjoy! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that you were impressed with the build schedule and that Eric did a great job keeping you informed about progress and any concerns along the way. We truly appreciate your kind words and are glad you had such a positive experience! ^KH

Del Webb responded:
Thank you for sharing your experience. We’re delighted to hear that every step from planning meetings and options to walkthroughs and on-time completion made your move worthwhile. It’s great to know that Steve has been informative, friendly, and continues to be available for support, and that you’re happy with the quality, options, and appliances in your new home! We truly appreciate your kind words and your recommendation! ^KH ... More

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your homebuying and build process was fantastic, and that Natrone provided such responsive and helpful support throughout the journey! We truly appreciate your recommendation and are so glad you had a great experience! ^KH