Del Webb Reviews

The buying process was pretty good. The quality is pretty good. The project Manager was vey good.

Carols was the best project man of very intensive, and always answered our calls in timely matter

Our home buying experience went smoothly

Overall my experience building, buying, and living at DWBexley was good. I particularly like the size and location of this DW community. I moved here from a bigger Del Webb community in Florida and was familiar with the style of homes and the amenities offered. Unfortunately the cost of homes and the cost of living is higher in this area of Florida. Within the first few weeks of living here I have reported a few problems to warranty dept and they’ve been generally responsive.

Rely on your construction manager as the house is bing built. Communicate often and build a rapport. it will prove valuable in the end.

We moved into a house that had been sitting for about a year, so we knew everything would not be brand new. At first, the superintendent was very responsive, but after the 10 day fixing period, things have slowed way down. We had an independent home inspector go through the house and point out issues that we would not seen on our own. For example, the roof had a leak at one time that is fixed and there are issues on the roof that will be fixed. But we have a spot under the carpet that is missing pad and we are still waiting for an answer on that. We have sent the report provided by the inspector to the superintendent and Pulte Warranty. We understand that some of these small issues can wait for the year follow up, but some we would like taken care of ASAP. ... More

Overall the experience was pretty good. There was no communication of the hand off of outstanding items from the Project Manager to the Customer Care Center resulting in a 3 week period where nothing was done. Once I learned the Customer Care Center was the point of contact and found out who my contact person was, everything was completed quickly (Thanks Jodi). The Customer Care Center has been excellent to work with and get things done.

sales staff was great, the financial staff was very helpful and knowledgable and the construction supervisor/manager were professional

Hoping they will continue warranty for 1st year without taking months to complete and before you know year is up

Sales is fairly seamless. The loan mortgage and insurance process is well communicated. The build process and project manager assigned is helpful yet should provide weekly updates, 2-3 bullets throughout the build, to mitigate the multiple repairs on the back end. Communication for HOA information has been poor. This needs MAJOR improvement and rules of engagement to the new homeowner. The lifestyle engagement process is Stellar. Love the community and overall is what we expected. B + overall. Some areas I give a D and others like Sales & Design I give an A-. And by the way, we did not by and Expediton Series. So that is incorrect ... More

Everyone at Pulte Mortgage was nice to work with and supportive. The construction manager was wonderful and so helpful & really listened to my concerns. There were some things about the house I wasn’t pleased with, but overall the quality was pretty good. I thought the house was a little overpriced for the size of it - it is a small 2 bedroom home & the second bedroom is tiny. The front yard is all right but the back yard is very small with a slope where you can’t plant anything.

You are paying a premium to join a 55 and older community. The option costs range from reasonable to wildly overpriced. We had a good build process manager and we are pleased with the end result. It is a nice tract home. But it is not a semi-custom home by any stretch. The lack of landscaping support post sale is disappointing. The builder gives excuses about the trees being stressed by transplanting, but no help in what to do to help them recover.

My concerns would be with the houses, as offered before options, are not really quality homes. Quality as in 24 inch center roof trusses. 24 inches seem a bit far apart but that would be a way to save money on building a home. If you do not take an upgrade option in anything, you will get sub standard materials (sinks, carpet, fixtures, etc) in the home. If you pay more for options, the materials are a bit better. For the cost of the home, seems like just offering a better grade of materials would be better than sitting across the desk talking about upgrades that really should be standard in a home. A good example would be paver driveways and walkway. This should be a standard for homes since it seems no one takes the standard concrete driveway / walkway. Why are pavers an option when concrete driveways / walkways are somewhat discouraged? Carpet is another example of placing quality carpet in your home rather than sit across the desk and discuss optional upgrades. Almost seems like the folks offering upgrades get a bonus for you obtaining upgrades rather than have a comfortable home. Are the upgrades offered really increase the value of your home if and when you decide to sell? Some upgrades do help increase the value of your house but I am not sure about most of the upgrades having weight in determining the value of a re-sale. ... More

This being our first experience building and owning in a 55+ community my wife and I are rookies for sure. I have worked in the construction industry for my whole life so I speak with experience in the trade. The buying phase of the process went well and without a hitch. Lisa our sales rep was fantastic and guided us through the initial lot and home purchase and was super helpful. 3 months later construction started and we were introduced to John our construction manager who equally was superior throughout the building phase keeping us informed and up to date on any and all issues. Being from Pennsylvania the communications and updates from John were appreciated. Structural and mechanical phases went well and were sound as well as the masonry work. We are currently working through finish carpentry and painting issues which are of concern namely too much debris on drywall not cleaned up before finished paint, moulding install and finished caulking sub standard. Too many dents and dings and scratches on doors windows and hardware. The problem is a lack of pride of workmanship and accountability for whatever the reason. On the flip side we are having the issues addressed through the warranty team and hope to have them alleviated soon. One public issue of concern is the slow approach to the amenity complex completion date. We as residents are paying nearly full HOA dues and feel deserving of a timely completion of the campus. Overall it should be a great place to call home and enjoy life in a beautiful community. ... More

Our sales agent, Kristin was helpful thorough and very responsive

Overall, very nice experience. I would recommend a friend.

Overall experience was good. Make sure you are fully committed to your choices because changes can be frustrating and expensive.

We have had a good buying relationship with Del Webb/ Pulte from communication,buying,loan process. Follow up has also been quick on any items that needed to be addressed once we moved in. The community programs are well organized . We have only been in our current home for a few weeks hoping this positive relationship continues.

Pulte really goes the extra mile to help you with all decisions from picking your lot to the final walk through. Each person I worked with was great! If you're looking for quality, ease of purchase and wonderful people to work with, I highly recommend Pulte.

I did buy at the end of the community so I paid quite a bit more. Do I think the quality equaled the amount I paid, no. For this price I should have gotten a better quality as a standard. ie... no wire shelving, wood, better exterior elevation, lighting package. Customer service and team have been very responsive to all of my requests in a very timely manner. Very happy with them. Very Happy with Builder, Mike, Karen and crew!

Pulte advertises WHITE GLOVE homes. The amount of paint smudges should have been either found by the field rep, cleaning crew or the CSR. You would think that the amount of workers walking all around would have been a bit more observant.

So far so good! No major issues….. They have fixed/corrected things fairly quickly! So far a good experience!

Andrew took care of major issue right before closing. He kept me updated and was very helpful.

Closing was efficient and complete

Overall an ok building and buying experience. Make sure you do your research and know what homes and options are available to you as the sales people don’t know themselves or want to spend too much time with you. The initial build was great and solid. But the self inflicted damage weekly by workers was hard to believe. One tradesman finishes their work and someone else come along and damages it. The paint job was very thin on exterior and interior fit and finish is questionable. . Protective materials are removed way to soon and paint overspray is expected. Hard to believe we have to take ownership of a brand new home with so much self inflicted damage. Pulte = Hurry up Getter Done! ... More