Del Webb Reviews

Staff is easy to work with. Neighborhood is exactly what we were thinking it would be. Very friendly

Our buying experience was smooth and done remotely. Our sales agent was very responsive and helped guide us thru choosing structural options and signing the contract. The team at the design center we’re great to work with in choosing our interior options and our building manager kept us up to date throughout the construction period. There were several unforeseen delays during construction, though one in particular I feel could have been avoided. Soon after closing we discovered several items that needed to be corrected and that list grew as we found more. We are now in month 3 and only a few of the items have been addressed. We’re working with the warranty team and hopefully all issues will soon be corrected to our satisfaction. ... More

nice house, good workmanship, responsive to any problems we had.

This is our 4th home but only 2nd from ground up. There could have been more communication or better communication. We understand that times are a little different however customer service should not change. Also, a customer should not receive their home dirty.

Every single person I worked with in the buying, design, building and closing process was extremely personable, responsive and went out of their way to make things happen. Due to unusual market situations, there were disappointing delays but in each and every case they kept me up to date and never made unrealistic promises. It was well worth the wait- I could not be more pleased with the house. We closed with a few details still to be completed but they are in the process of getting those done now- so much better to be in the house while waiting for a few minor things to be addressed. The Del Webb Nocatee community is all that I hoped it would be. I highly recommend Pulte/Del Webb. ... More

They are masters at this!

We were informed throughout the entire building process.

Overall experience was great. I had one hiccup in my building process, but the issue was resolved as best could be. I feel some of the tiling and caulking could have been done with better attention, and I didn’t feel I received good instruction on some of the details with the sprinkler system that caused me to have a huge water bill. Overall I’m please with my home and neighborhood.

Value for dollars spent is good.

Great building manager. Trim & doors leave something to be desired…..Some areas the woodwork looks poor. No touch up paint left for us at all. Wire shelving installed with plastic clips, rather than metal, consequently we had a long closet shelf fall down! very poor that we had to pick everything out just two wks after we signed. Very rigid about changes. We had 3 plumbing errors where there was a pipe in the middle of the den, a drain in master closet rather than utility room, & plumbing put in at wrong end of shower. We were told it would be fixed & yes it was.

We still have some minor issues with the home to resolve, however we are very happy with our purchase.

I have a beautiful home but needed somethings addressed and our Field manager was on it. I love the amenities and people in my community.

We loved the design the Villa we bought both for our current needs but also for our lives 20 years from now. Having been an Executive at a Life Plan Community I am well aware of life changes as we age. Complete first floor living in style and comfort was met with the home design. The quality of options was good although limited and somewhat dependent on salesperson and timing of purchase. Overall for the type of building (mass construction) it is well constructed. Post construction fixes are not as easy to accomplish bc the priority is getting the buildings up. Then you are subject to quick fixes that aren’t the best quality or aesthetically pleasing, or quickly completed. The community life makes the slight inconveniences worth it though. Overall it is a great investment for now and the future. . ... More

Amazing sales experience. Hoping follow up on some issues improves

We have a new, beautiful home that allows my disabled husband to have a better quality of life. The house isn’t our dream home because I had to make some design center choices early in the process that I would not have made if I had known in advance the accessibility costs. In the end, the accessibility costs were minimal but beyond the design deadline. I called the design center and they confirmed we were unable to make any changes, even if minor. After we are settled, we will make the changes to upgrade our home’s appliances; repaint the home’s interior (I loathe the flat wall and baseboard paint and baseboards are not what was promised by the design center); add laundry room cabinets, etc. We are pleased with the accessibility changes that allow my husband to enter the house through the interior garage door and to go out on the patio, but not pleased that he is unable to enter our home through the front door due to engineering issues. We should have been guided to a different lot before the house was purchased and built. The Sales liaison, the Builder’s liaison, and the Mortgage company were wonderful to work with but we wouldn’t work with the Title company again. The entire process would have been enhanced if communication was better between all parties involved. ... More

Be very careful of promises. Once the deal is done getting things done is not so easy.

We are enjoying our new home I only wish that the finishing teams would have taken more care trim that does not come down to the floor on doorways holes cut too large for fixtures flooring not done completely the finish on the tile in our master bath these are just some of the things that I wish they would’ve taken more care with

Selection of architectural and design options made so much easier by the experienced sales rep. Pulte has a solid, easily understood construction process they rigorously adhere to. Each week, the owner receives photos of construction progress. Pulte’s construction manager and post construction personnel have been great to work with in resolving any issues with the construction or ‘finishing’ of our home.

Process for responding to issues is slow.

Allow brick or stone facades to houses (as formerly done).. Allow wash tubs in garages (as was done up until recently). Allow pocket doors as an option. Allow pantry doors to open “out.” Note: we paid a carpenter to change ours. One of our better decisions was to use Pultes mortgage, insurance, and legal firms. The coordination between them was seamless and perfect. Made our job much easier.

If you get granite, it may not look like what the sample showed. It might be lighter, darker, not as much variety in color, not consistent design, etc. Brick choice will also not match choice as may be lighter than sample. To get the color of cabinets, we had to upgrade to self-closing and pull-out trays which were more expensive since there were only 2 VERY basic colors. Home clean up left much to be desired and are working on items. Grass is lumpy and needs topsoil in many areas as not rolled enough for even surface.

I am so happy with my home, come say hello!

Overall a good experience, but we are very frustrated on missing or incorrect items.

quality of all products used

Getting the house done in the time they estimated