Del Webb Reviews

T.J. was great to work with as was Nikke however I think Pulte really needs to evaluate some of the sub-contractors. If you really want to build a god home everyone that works on the home MUST have the desire to build a quality home!

The last week waiting for my CO was very stressful but it got done. My first week was a nightmare as the first couple days had a flood in front of house and blue mulch surrounded it all over walkway. Sprinkler head was broken and we had to try and get water from getting into home with a big broom. I called warranty and Ben came right over. He addressed the issue immediately and had all new mulch put in. It was unexceptionable when I did my walkthrough to have painted blue mulch. I had other issues on my list that I had a hard time getting done but Ben came through again. He is amazing with new homeowners and go over and above. Thanks to Angela for setting appts. And Pam stepped in at the end as she took Adams place. Thankyou all for making me after 5 weeks be happy in my dream home. ... More

Everyone from Angela who originally showed us the models to Frank my construction manager to Tammy who serves as the “ombudsman” was fabulous!

The Quality of work is not the GREATEST! I don’t know but this company doesn’t do first time quality work. Even though they have warrantee repairs, no one should be paying this much for a home, that is not at its highest quality. I’m glad, I had home inspections performed, prior to me moving in, which caught some discrepancies.

Not very responsive to providing information about operation of systems in the home. Did not provide all paperwork at closing, had to get some of it from neighbors

I had a great construction manager. No issues there. Pulte Mortgage is horrible. I wish I would have not let the builder incentives persuade me. I would have still bought, but used another lender. The stress that they put my family through was not worth the money for builder incentives. We shall see how well they respond to issues because I have some open work orders. I don’t think that their homes are worth the market costs. The amenities at Del Web are great. Pleased with my community

The finish work of the home is not of the quality that we would have expected. we had four cracked floor tiles that needed to be replaced but the replacement tiles are now floating (not tight to the sub floor). We have had to repaint almost all the trim and do a lot of touch up paint. Just a lot of tick tacky things but they add up!

Had issues at the end of the process.

Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.

The buying experience was easy and straight forward. The overall finish quality of the home was below standard, as there were many problems that seem to be attributed to workers that don't care about the quality of their work. The attention to detail and workmanship of the building is of lower quality. -many small areas of trim that the painters just did not paint. -areas where there was no trim installed. -Paint splatters/drops on the floors and carpets. -Door trims damaged by the door stops, some door stops missing. -bathroom mirror that should never have been installed due to scratches of the silver/mirror finish, resulting in black marks visible on the mirror. There are too many items to list, but with just a few minutes of extra time taken by the workers/installers to get things done correctly the first time would present a much nicer product to the buyer. It does make me wonder what kind of details that are "under the skin" and not visible that are of similar workmanship. ... More

Roby our superintendent on our house did wonderful job correcting issues as soon as they arose. Great follow up on everything!

Brendan and Justin were outstanding to work with. Great experience.

Our sales person Shannon withheld information and even lied to us. Her boss (Kelly), and her boss's boss (Ashley) are equally useless. They don't appear to have much product knowledge and it shows. They almost seem proud of their ability to hide behind fine print. They used fear tactics and pressured us to decide quickly. "Hurry up, other parties are interested". Major difference from sales model were not relayed and we didn't know until first wall went up. Then we were lied to about the cost and lead time to correct it so it didn't get remedied. It also appears that the 13+ contractors don't have much knowledge either and are incapable of doing good work OR looking at plans. A few small changes were requested and every one of them got screwed up and sales manager Ashley not only admitted in writing that they don't have capable contractors but that it was our fault that the house didn't get built right because we wanted minor alterations on a half million dollar home. Our "deviations" were a door to be placed in a different spot (they proposed garage entry door to be 3 inches from back wall, we wanted it 3 ft and we also wanted a furnace located elsewhere so we could put a closet in one of the rooms without taking away from the room itself. It was supposed to be done in April, it wasn't done until late July which would cost us about $100,000 because of fed's rate increases. We prematurely closed on a incomplete house because we couldn't push rate lock any further, Pulte used that to their advantage. Now we are stuck with a house that is riddled with issues. We get to watch other houses get finished but 45 days after closing our house remains with several issues. Our furnace broke at week two, serviceman doesn't know why. Our driveway broke under the weight of a Subaru, also, it wasn't poured to plan so we can't even pull into 3rd car bay without driving in dirt. We don't have sod because plumbers didn't install irrigation stub. Some downspouts aren't connected to conduit. We are missing cabinetry. We have a broken drive apron from construction dumpster being dropped on it months ago. Unfinished trim in two rooms. Incorrect kitchen appliances installed. We have bricks missing around our foundation, missing light bulbs, and are missing an air vent in master bathroom. We have filthy HVAC lines throughout because contractors left A/C on while sanding walls, grinding slab, and spray painting after being asked NOT to turn it on. I went over every day and turned it off but when I came back it was on again. It wasn't even hot out (no wonder furnace isn't working properly). They didn't thoroughly sweep before laying carpet so every now and again we step on rocks that are trapped under the carpet. The stippling on the ceiling looks like it was done by a child (yes stippling, who even does that anymore!) This house is literally 1.5 times the cost of the average home in this county and it comes with a 3x3 patio out back, Thanks! We can almost put a grill on it. We got a 3-car garage but couldn't get a sidewalk out so side entry man-door is useless unless I want 3 lbs of mud stuck to my shoes or a well worn path in the grass once we have that. We asked for room trusses so we could have a useable attic but were denied so now there's no room for storage of anything up there. The things we have witnessed since living here would make an OSHA inspector cringe. The super is stretched far to thin and doesn't have the help he needs because Pulte doesn't pay well enough to motivate workers to show up. Pulte profits about 38% on a home and THIS is the crap they give us. They don't deserve to be in the BIA ... More

Once closing was done, it seemed that our concerns were not addressed.

I paid for the highest level kitchen and the cabinets, counters and appliances all have issues. The heart of my home is less than stellar. Woodsman kitchens are horrible to work with because they divide their departments and is impossible to get them to focus on ALL kitchen issues

Exceptional experience start to finish! Our salesman Trace and project manager Max were awesome. They both responded quickly to any questions we had along the way - great communication! We love our new home - would do it all over again!

Great sales staff & Construction Personnel with Fast closing

I am pleased with everything!

Long but worth the wait in closing. Builder had numerous hurdles to finishing the build. There are still several minor issues which did not delay move in and are being addressed. We love our new home.

East closing and move in

We especially appreciated the multiple walk-throughs.

Jared was an excellent construction manager, he was always responsive to my concerns and kept me updated throughout the home building process.

I closed on July 19th shortly after moving in fobs not working to building security. The building foyer is not complete. With Del Webb’s reputation I expected a quick response to things broken or unfinished.

My countertop in the kitchen is cracked. I was not told that if I did not discover these cracks during walkthrough that I was stuck with the damage. I’m very upset that no one will have a dialogue with me regarding these damages. I have written several emails and no one responds.

Need more information regarding items to fix.