Del Webb Reviews

House had several unfinished items when we closed. It’s been 3 weeks and all items have not been satisfactorily finished

I have 2 particular issues to describe. During the decision to purchase process, I became aware of the issue of hard water and a water softener system. At 81 years of age, I have been exposed to all kinds of water over the years, and never had a problem with any of it. After taking possession of the property, I became aware that there is a problem of the hard water having a serious adverse effect on the plumbing, making a water softener system a necessity. In my consideration of what facilities and systems to include in the home, no one made sure that I understood the substantial problem with hard water. Had I known such, with little doubt I would have had such installed during construction. Through after the fact contact with Massey Services, I became aware of a serious problem in Sun City with termites. I was not previously told of such. I can afford to take care of these two issues, but it strikes me that potential buyers should specifically be made aware of these things. I have perhaps half a dozen other small things in the structure, which I presume Pulte will take care of forthwith. ... More

My sales rep Pete kept us informed on the purchase and building process in a professional and timely manner

The management team were very responsive to my needs.

This community has an HOA on steroids. Fees to make improvements such as gutters and generators etc. are insanely overpriced. I feel robbed every time i have to pay one. A nominal fee maybe, but this is rediculous.

Everybody was very nice. Mike W. was so easy to work with, and explained everything well. I look forward to my 11 month visit, when we can remedy some issues inside. For instance, we cannot use a toilet paper holder because the two sides are too far apart. The storage closet off of the patio smells like gas.

Needs better design in some areas.

Good experience but follow up on issues can be slow. Closed 6 weeks ago, but refrigerator is still backordered. Closet rod pulled down nearly 2 weeks ago and still waiting on repairs. Lawn care included in HOA, but have had our lawn mowed for 2 weeks.

It is a great community and the homes have the right focus for over 55, 2 things could be improved - 1) a more dependable approach to developing closing dates that gives the buyer an early heads up a fixed date. 2) my yard needed a lot of work to get the bumps out and grass growing properly.

The sales and design process was excellent. I was living out of state and found it very difficult trying to build while not being in Florida, despite numerous trips to check on progress. . Communication could have been a bit better during the building process to accommodate out of state buyers who could not be there as easily. In the end it all worked out but not without some challenges.

Overall, a very good experience.

It takes time to settle in and evaluate the home with what needs work and what you enjoy most about it. I have been fortunate to live in several new homes in the past and can’t help but to compare workmanship. I am very happy with my new place and it already feels like home!

Overall great value for the money!

We were impressed with our sales representative, Darren McGuinness. He is very knowledgeable, patient, and willing to help even when it is not his job. We also were very satisfied with our construction manager, Jacob. He kept us up to date, answered all our questions. Did a good inspection of the finished house prior to closing.

First of all I never give perfect marks, no one is perfect. We enjoyed our experience with the sales staff, we had a good salesman, answered all questions we had at the time, returned all our calls in a timely manner. The construction period could have been handled better in my opinion, nothing serious, every situation is different. Del Webb has been building homes for along time and they have it down to a science, I'm only in my home for a month and we are happy.

It was good no real problem

We were given a good understanding of the building process by the builder from the beginning. There were several good reviews prior to the start of the build to ensure we agreed with the drawings and plans. Then, there was good communication throughout the entire build process.

Pulte plans had a lot to be desired, I would like to see they give choice to buyers without requiring them to pay for a package when they only wanted to pay extra for one item. This is not good customer service

Workmanship could be better. Subs missed the mark in some areas. Others excelled

Very easy to work with Dustin, my salesperson

some workmanship and materials were subpar and are still not corrected, but i still have trust in the builder to fix the problems in the next few weeks.

Good buyer experience, not perfect but much better than most...would definitely feel comfortable buying from them again.

The schedule provided about two months after signing the Purchase Agreement was reasonably accurate all things considered - weather, shortages of building materials, etc.

This was our third build in Lakewood Ranch and in many ways the easiest. Very limited options, but we were able to fill things in after we closed. Only problem was the pool builder Coast to Coast who was unresponsive and we had to cancel and do the pool after closing

I give 3 stars to the Quality of materials and workmanship. While the quality of materials used to build the home itself are excellent, it’s the attention to detail that’s lacking - broken windows installed, lackluster cleaning (minimal attempt made at removing drywall dust off floors before hardwood and tile installation), sloppy final cleaning of windows, etc, tracking mud in on newly-installed carpet and then making no attempt to clean it up, etc), planting millipede-infected sod that was already dead upon installation, sloppy / haphazard exterior paint application... I gave them 5 stars for trustworthiness, because when I asked them to do something, they did it. It just got done haphazardly sometimes. This is where attitude (‘it’s not my house’) and the lack of attention to detail come in... I gave 4 stars to Value for the price paid. While we love our new home, we aren’t happy with being ‘forced’ to go with carpet in the basement when we didn’t want carpet! Or not being able to upgrade appliances or other items after the initial order selection. The Del Webb selection process is simply too restrictive for a home that’s supposed to be ‘custom’. More selections / options are needed... I gave 4 stars to Responsiveness to issues. Again, while everything I asked for eventually got done, it took prodding and repeated badgering to get completion... ... More