Del Webb Reviews

It is now 4 months after closing with a long punch list and plenty of promises to address the issues immediately. To date, little has been done other than to replace the entire hardwood floors. The issues are so significant that I am not able to completely unpack & get settled. Writing to the Pulte Homes President got the floors replaced but little else. They tell you they will address the issues repeatedly & repeatedly nothing gets done. There is no quality control nor is there apparently any accountability for customer satisfaction. Many of the positive reviews are driven by fear that a negative review might cause Pulte to not address the quality issues on their punch list. Little do they know at that time, it doesn’t matter. Once Pulte gets your money, they move on to finishing other homes so they can close on them. It’s the luck of the draw whether you get the substandard crews working on your home or a crew that may know what they’re doing. I’m not a “one off exception”. There are many others. I’m not leaving my name on this review as I, too, fear that it may negatively impact any hopes of getting Pulte to address the quality issues & ultimately give me the home for which I paid. ... More

From start to finish, Jerry of the sales team was always there for us, his expertise in the business is exceeded by his client focus. Zakry of the build team was another reason we were very satisfied with the process.

Our building manager was courteous and responsive. The workmanship / attention to details were lacking in the construction of my home.

Pretty responsive to issues and questions we had.

The are building in this community in mass quantity and I feel that they do not have enough personnel to provide good communication with home buyers. Was told many times by our sales consultant that he had at least 50 home buyers to take care of and could not be as responsive as we would have liked.

So far, has not been a pleasurable experience. Do many lingering issues. I hope pulte can get it together so I can change my review.

My house wasn’t clean before I moved in. Professional carpet cleaner said in all his 30 years he has never seen such filth in a brand new home. I have numerous issues that are still left unattended. I am not getting a response from the people responsible. I have issues with toilets, hot water, doors - we literally have to kick the back door to exit the house. A severe fire hazard.

No choices in windows or rear and front door Extra cost just for interior window trim Cracks in cement on front porch not being addressed by builder. No drawers in bathroom vanities Salesperson was very good Construction foreman very good

We are very happy with our new home. Great neighbors and very cute houses. Employees here are very nice.

For someone that has worked selling materials to custom builders for over 40 years my house was built as I expected

Many details were missed prior to closing, some small but a few important ones that caused my closing date to change twice. Although there was a lot inconvenience and stress caused, in the end, the issues were eventually addressed.

Sales agent was super. Building site supervisor was responsive. But there were about two dozen issues regarding poor workmanship or carelessness of builders. Fortunately, customer care response to outstanding issues has been great. Builder did promote its mortgage company, which pushed unacceptable terms; we were able to find much better terms easily. Title & closing was a grease fire--completely disorganized. Builder could not produce a Certificate of Occupancy in time for the initial closing date, resulting in a delay and forcing us to waste vacation and travel time. On day of closing, title company was lax communicating with our lender, jeopardizing receipt of funds. Title officer was very tardy arriving to office (we had a three-hour drive; she was local). ... More

Light switches don't make sense. Plumbing issues requiring seven holes in wall needing drywall repair upon plumbing issue resolved.

To start with, I love my home. What I didn't care to much for was when my construction manager changed 4 months after signing the paperwork, not much was discussed about it. The weekly calls were no more. I had to do more follow up. Some of the workmanship needs better screening. Cleanup of the home was poor. So poor that I had to hire an outside company to clean the tile that was dirty and stained from the crew ripping up the paper on the floor and walking their muddy shoes all over it. The bones of the house - excellent. But I am truly happy with my home. I would recommend the builder but watch out for the cleaning crew. ... More

Initial planning experience went very smoothly. However material shortages, labor issues and often poor communication resulted in construction taking over 14 months for completion. Some issues are still not done after closing. Quality builder like Pulte should not have this many issues. Overall pleased with final product, yet still waiting for some problems to be corrected.

Somewhat disappointed with the lack of craftmanship / workmanship in our new home. From the general lack of cleanliness upon receipt to sloppy paint / drywall finishing and trim work, the level of quality did not match our expectations. Both the pre-walk review & the pre-closing review were too short in duration to adequately identify and address all issues. Quality needs to be built-in, by the individuals performing the task, not inspected in / reworked after the fact. It is clear that not all the Pulte vendors take ownership for the quality of their work.

Helpful sales person. Very good construction supervisor and very responsive. Poor quality construction. Final inspection by independent showed over 25 deficiencies, including such things as walls not being straight, windows crooked and not closing and blinds not fitting, busted concrete on patio. Price of design items more than doubled after contract was signed making the final pricing substantially more than expected.

We purchased a move in ready condominium. We were very happy with the finishes chosen by the Pulte staff, workmanship seems very good. We like the Del Webb lifestyle, and have already met some great neighbors. So far, so good.

My Sales Representative, Rita, was very informative and was always helpful with anything needed to complete the sale. I ended up with three different Building Managers and they all were available to answer any questions or concerns I had during the building process. The house was started and completed on schedule. There are a few items that need addressing that have gone passed the first 30 days and the warranty department is now working to get them addressed. The DelWebb community is a very nice place to live.

Overall a very positive experience. I am thoroughly enjoying my new home. The quality of materials is good and very pleased with the finishes. If there was any blemishes or areas that needed fixing after the move in they have been very good about taking care of every detail. If it is delayed---It is delayed nothing you can do about that and delays can be frustrating-- my contract was stamped Mar-May but I moved in on July 30th--of course it is 2022 but that was tricky. Some simple design issues like placement of light switches and the dishwasher were a little strange but they could alter that where it makes more sense--normal ooops! Everyone I spoke with or worked with was awesome! Highly recommend them. Love my Garden Home!! ... More

I felt the construction team comunicated very well. Bryan, Luke and Chris went out of their way to comunicate on the progress of our home.

All the people helped make this an exciting, efficient, and high quality new home experience!

Regret to buy this house. Terrible workmanship and follow up customer service.

My experience with Pulte, has been a good one. The sales staff and the design team were so helpful with all of the decisions that needed to be made, and Josh, my construction manager, was great. He kept me informed on the progress as well as the reasons for any delays in the building process, which was very much appreciated. Since I have moved in, Chris, my customer care manager, has addressed every question and every issue that has come up. There have been very few things, but he has handled each one in record time. I would definitely recommend Pulte and their team to anyone looking to build. ... More

Numerous serious preclose problems-cracked trusses, large hole in roof, dishonest staff, no quality control, untrained trades including the use of children, etc. Upon closing we had a gas leak, no AC requiring a new compressor, our dishwasher flooded our kitchen wood floor, a utility flood, an island made of quartz 9 in too long, wavy siding, wood floorboards cut short, wavy concrete needing to be redone after close, too numerous and inexcusable to mention